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7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
1/9
IU KIN CHNG NHN H THNG QUN L
1. Phm vi p dng
Ti liu ny quy nh mt s nguyn tc c bn m Cng ty C phn Chng nhn v gim nh IQC
thc hin trong qu trnh nh gi, chng nhn HTQL ph hp vi yu cu ca ISO/IEC 17021;
Ti liu ny c cung cp cho cc khch hng ng k s dng dch v chng nhn ca IQC
2. Thut ng, nh ngha
2.1 Khch hng: T chc ngh IQC chng nhn HTQL;
2.2 Chng nhn:S xc nhn ca IQC i vi HTQL ca khch hng ph hp vi tiu chun tng
ng;
2.3 nh gi ti liu: nh gi ban u h thng ti liu theo cc yu cu ca tiu chun tng ng;
2.4 nh gi s b: Xem xt s y ti liu ca HTQL v s sn sng ca khch hng cho vic
nh gi chng nhn;
2.5 nh gi chnh thc: nh gi vic thc hin v hiu lc ca HTQL
2.6 Tiu chun v HTQL (HTQL):Cc HTQL da trn cc tiu chun quc t, cc tiu chun quc gia
hoc tiu chun hip hi c tha nhn nh: ISO 9001, ISO 14000,
2.7 on nh gi: Mt hay nhiu chuyn gia nh gi tin hnh cuc nh gi c s h tr, nu
cn thit, ca cc chuyn gia k thut;
2.8 Chuyn gia nh gi (CGG): Ngi c nng lc tin hnh mt cuc nh gi;
2.9 Chuyn gia k thut (CGKT): Ngi cung cp cc kin thc hay kinh nghim chuyn mn c th
cho on nh gi.
3. Chun mc chng nhn
3.1. IQC nh gi chng nhn da trn cc tiu chun quc gia (TCVN), tiu chun quc t (ISO)
hoc tiu chun nc ngoi ty thuc yu cu ca khch hng ng k chng nhn: ISO 9001, ISO
14001,
3.2. Khi c s thay i hoc b sung ca cc tiu chun hin hnh, IQC thng bo cho khch hng v
nhng chun mc chng nhn mi;
3.3. Phm vi chng nhn HTQL cht lng ca IQC ph hp vi quy nh ca Din n cng nhn
quc t IAF v c nu trong ph lc ca ti liu ny.
4. Nguyn tc hot ng ca IQC
m bo s nht qun, khch quan, cng bng, khng thin v, cng khai trong hot ng nh gi
chng nhn v bo mt cc thng tin ca khch hng.
5. Trch nhim ca khch hng
5.1 To iu kin Chuyn gia nh gi ca IQC tip cn tt c cc im c nh gi trong iu
kin lm vic bnh thng v cung cp nhng thng tin cn thit cho IQC hon thin qu trnh
nh gi;
5.2 B tr ngi dn ng thng tho a hnh v am hiu nhng quy nh v an ton lao ng ca
khch hng cho on nh gi;
5.3 C ngi i din cho lnh o chu trch nhim lin lc vi IQC;
5.4 S dng Logo, du hiu chng nhn ca IQC theo ng quy nh ti phn 9 ca Quy nh ny v
cam kt khng gy bt k s sai lc no v chng ch; Khi thay i phm vi h thng, mi vt liu
qung co u thay i theo;
5.5 Khng s dng chng ch cho cc hot ng ngoi phm vi chng nhn v khng s dng chng
ch trong cc hot ng mang ting xu cho IQC;
5.6 Thc hin y cc quy nh ca IQC, c bit v vic duy tr h thng, chp nhn iu kinnh ch hoc thu hi chng ch ca IQC;
5.7 Thc hin y trch nhim trong hp ng k vi IQC.
7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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6. Trch nhim ca IQC
6.1 Thc hin vic nh gi, chng nhn theo ng yu cu ca ISO/IEC 17021:2006 v ISO 14000;
6.2 Xy dng v thng bo trn website http://www. iqc.com.vn (cp nht thng xuyn) danh mc
cc t chc c IQC chng nhn;
6.3 Bo mt cc thng tin lin quan n Khch hng ngoi nhng thng tin cng b phn 6.2 v
11.4;
6.4 Thng bo cho Khch hng nhng kin phn hi m IQC nhn c lin quan n cht lng
sn phm, dch v, quy trnh hoc HTQL ca Khch hng;6.5 Tun th cc ni quy, quy nh ca khch hng ti im nh gi;
6.6 Thc hin y trch nhim trong hp ng k vi khch hng.
6.7 m bo s c lp khch quan, khng thin v v cng khai
- IQC m bo c lp v khng thin v trong nh gi thng qua chnh sch s dng CGG ca
mnh. Thnh vin trong on nh gi phi:
- Khng c mi quan h v ti chnh vi KH;
- Khng c mi quan h gia nh vi cc lnh o ch cht ca KH;
- Khng t vn HTQL cho KH.
- IQC m bo c lp v khng thin v trong quyt nh chng nhn thng qua hot ng ca
HCNQCHCN. Cc thnh vin trong HCN phi m bo:- i din c li ch cho tt c cc bn;
- Khng chu cc p lc v ti chnh; cng vic; tnh cm trong cc quyt nh ca mnh;
- Am hiu lut php.
- IQC m bo cung cp cho KH cc thng tin v chun mc chng nhn, quy nh v nh gi v
chng nhn, th tc cp, duy tr, m rng, nh ch hoc thu hi chng ch v cc quy nh v s
dng logo, du hiuchng nhn, ph nh gi chng nhn.
- IQC lpdanh mccc t chc, c nhn c lin quan ti hot ng nh gi chng nhn ca IQC
tim n nhng mi nguy dn n s khng cng bng v bin php phng nga nhm m bo tnh
cng bng trong hot ng nh gi ca IQC;
- IQC to iu kin thun li KH ca IQC c iu kin tham gia quyt nh la chn thnh phn onnh gi nu KH nhn thy tim n s khng cng bng trong hot ng nh gi chng nhn ca IQC
bi thnh phn on nh gi.
- IQC xy dng c ch gim st trong qu trnh nh gi nhm m bo tnh cng bng, IQC kin
quyt khng s dng chuyn gia nh gi khng khai bo r rng quan h ca mnh vi khch hng.
7. Hiu lc ca chng nhn
7.1 IQC cp chng ch ph hp tiu chun cho HTQL ca khch hng p ng y cc yu cu
ca tiu chun m khch hng ng k chng nhn.
7.2 Hiu lc cho tt c cc chng ch l 3 nm k t ngy cp. Trong thi gian chng ch c hiu lc,
IQC tin hnh nh gi gim st (tng phn hoc ton b) HTQL c chng nhn m bo
h thng lun c duy tr ph hp vi tiu chun tng ng. Chu k nh gi gim st ph thuc
vo tha thun gia IQC vi khch hng, nhng khng qu 12 thng vi HTQL theo tiu chun ISO
9001; ISO 14001.
http://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.doc7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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IQC-QD-02 QUYNH V CHNG NHN H THNG QUN L
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8. nh gi chng nhn h thng
LU CHNG NHN H THNG
ngh chng nhnHTQL ca KH
Khng cp chng chThu thp bngchng HKP
Thu thp thng tin phnhi ca KH sau G
nh gi gim st/nh k
Cp chng ch
Th m nh+
-
Cng b
Duy tr chng ch
Hy b chng chnh ch chng ch
nh gi tip theo
Hngdn,gims
tsdngchngchv
ccduhiu
Chm sc v gia hnhp ng
Xem xt ti liu, thng tin
ca KH
Ln k chng trnh G
nh gi s b
nh gi chnh thc
Kt qu GCN
Kt qu GGS
+
--
+
7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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IQC-QD-02 QUYNH V CHNG NHN H THNG QUN L
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8.1 ng k chng nhn
8.1.1 IQC tha thun vi khch hng v hp ng nh gi chng nhn
8.1.2 Khch hng cn in y cc thng tin theo mu ng k chng nhn (BM-QT-06-05) v
gi km theo cc ti liu theo yu cu trong phiu ng k cho IQC;
8.1.3 IQC tin hnh nh gi s b khi cn thit hoc nh gi th nu khch hng c yu cu hp
l;
8.2 Thnh lp on nh gi.
8.2.1 Khi khch hng sn sng cho vic nh gi chng nhn, IQC thnh lp on nh gi gm
trng on v thnh vin khc khi cn thit;
8.2.2 Chuyn gia nh gi c la chn trn c s c nng lc ph hp vi lnh vc c nh
gi v m bo tnh khch quan ca vic nh gi. Trng hp IQC khng ch nh c CGG c
chuyn mn ph hp vi lnh vc c nh gi th IQC s mi CGKT ph hp tham gia on
nh gi;
8.2.3 IQC thng bo bng vn bn cho khch hng v thnh phn on nh gi. Nu khch hng
nhn thy on nh gi khng m bo tnh khch quan th khch hng c th ngh v IQC s
xem xt thay i thnh phn on nh gi cho ph hp
8.3 nh gi
nh gi s b
8.3.3 Mc ch ca nh gi s b l xem xt s y ca ti liu HTQL v s sn sng ca khch
hng cho vic nh gi chng nhn;
8.3.4 Trng on nh gi c nhim v xem xt, nh gi cc ti liu nhn c ca khch hng v
khi cn thit xem xt ti c s ca khch hng ng k chng nhn. Trng hp ti liu ca khch
hng c nhng im khng ph hp vi tiu chun, Trng on nh gi phi c bo co gi cho
phng K thut ca IQC thng bo cho khch hng sa i, b sung.;
8.3.5 Kt qu nh gi s b c lp thnh vn bn v c IQC gi cho khch hng ng kchng nhn khc phc;
8.3.6 IQC thng nht vi khch hng v k hoch nh gi (BM-QT-09-02).
nh gi chnh thc
8.3.7 on nh gi tinhnh nh gi ti ch cc a im ca khch hng ng k chng nhn
theo k hoch nh gi thng nht;
8.3.8 Mc ch nh gi chnh thc l nhm nh gi s ph hp ca HTQL i vi cc yu cu ca
tiu chun tng ng, vic thc hin v hiu lc ca HTQL;
8.3.9 Nhng im khng ph hp pht hin trong qu trnh nh gi s c on nh gi lp thnh
bo co nh gi v gi cho khch hng. Ty theo mc khng ph hp i vi tiu chun tng
ng, nhng im khng ph hp c phn thnh Critical NC (NC nghim trng), Major NC (NC
nng), MinorNC (NC nh).
8.3.10 Trng on nh gi phi thng bo cho Khch hng v cc pht hin trong cuc nh gi
v khch hng phi thc hin hnh ng khc phc vi cc im khng ph hp, sau gi cc
bng chng v hnh ng khc phc ny cho IQC trong thi hn 60 ngy. Nu khch hng khng
thc hin cc hnh ng trong thi hn trn th IQC c th gia hn thi hn trn thm 30 ngy. Sau
thi hn gia hn m HKP vn cha c chp nhn th kt qu nh gi chng nhn b hy b;
khch hng phi chu ton b chi ph cho IQC tin hnh nh gi li vo t sau.
8.3.11 IQC xem xt bo co kt qu nh gi ca on nh gi v cc hnh ng khc phc ca
Khch hng. Ty trng hp c th IQC c th chp nhn nhng hnhng khc phc ca khch
hng v kt qu nh gi ca on nh gi v nhng im cha ph hp hoc c th yu cu nh
gi b sung.
8.4 Quyt nh chng nhn
http://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.doc7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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8.4.1 IQC xem xt kt qu nh gi v Tng gim c ra quyt nh cp chng ch(BM-QD-02-01)
8.4.2 Chng ch cp cho Khch hng s ghi r phm vi c chng nhn, thi hn hiu lc v s
hiu ca chng ch (BM-QD-02-03 Chng ch chng nhn HTQLCL), (BM-QD-02-04 Chng ch
chng nhn HTQL ATTP), (BM-QD-02-05Chng ch chng nhn HTQLMT), (BM-QD-02-06Chng
ch chng nhn HTQL OHSAS), (BM-QD-02-07 Chng ch chng nhn sn phm ph hp tiu
chun), (BM-QD-02-08: Chng ch chng nhn SP ph hp quy chun)
8.4.3 IQC gi h s chng ch cho khch hng. H s chng ch bao gm nhng khng gii hn: 02
chng ch bn gc; 01 quyt nh cp chng ch;Nu khch hng yu cu IQC s t chc trao chng ch cho khch hng.
9. Duy tr vic chng nhn
9.1 Gim st nh k HTQL:
- Khch hng c chngnhn phi duy tr vic thc hin HTQL v duy tr vic chng nhn trong
sut thi gian hiu lc ca chng ch, tn sut gim st nh mc 7 ca quy nh ny.
- Trong thi gian hiu lc ca chng ch, khch hng phi tun th y cc quy nh v nh gi
gim st nh k ca IQC. Sau mi t gim st, HTQL ca khch hng s c chp nhn duy tr
nu HTQL p ng cc yu cu nu.
9.2 Gim st t xut, m rng, thu hp pham vi HTQL:
- Trong thi gian hiu lc ca chng ch, nu khch hng c chng nhn c nhng thay i ln v:
quyn s hu; a im; c cu t chc; i din lnh o; m rng/thu hp khu vc hot ng, sn
phm/dch v; s lng nhn vin (trn 30 %); cc ngun lc c tc ng quan trng n HTQL v
cp nht tiu chun th phi thng bo kp thi bng vn bn cho IQC IQC tin hnh nh gi m
rng/thu hp phm vi chng nhn.
- Ty mc thay i v HTQL, IQC s tha thun vi khch hng v vic tin hnh nh gi gim
st m rng/ thu hp. Phm vi c m rng, thu hp phi c xem xt v khng nh ph hp vi
tiu chun Khch hng ngh.
Mi chi ph pht sinh lin quan n vic nh gi m rng/ thu hp/t xut s do khch hng chi tr.
- Cuc nh gi t xut c tin hnh khi: C s phn nh, khiu ni ca khch hng hoc cc bn
lin quan n lnh vc hot ng HTQL c chng nhn; hoc khi IQC c quyt nh khi phc
hiu lc chng nhn ca khch hng b nh ch trc ; hoc theo yu cu ca cc bn c thm
quyn.
10. nh ch/ thu hi chng ch
10.1 nh ch hiu lc chng ch:
-nh ch s dng chng ch l vic IQC ra quyt nh nh ch(BM-QD-02-02)c thi hn vic s dng
chng ch ca Khch hng c chng nhn;
- Hiu lc ca chng ch c nh ch trong cc trng hp sau:
+ Khch hng s dng chng ch hoc logo ca IQC tri vi quy nh
+ Khch hng khng b tr nh gi gim st nh k nh tha thun;
+ Khch hng khng thc hin khc phc cc im khng ph hp c pht hin theo quy nh
+ Khch hng khng tr y ph chng nhn theo tha thun
10.2 Hy b/Thu hi chng ch
- Hy b/thu hi chng ch l vic IQC ra quyt nh hy b/thu hi chng ch cp cho khch
hng v chm dt hiu lc cachng nhn.
- Vic hy b/thu hi chng ch c thc hin trong cc trng hp sau:
+ HTQL ca khch hng khng p ng cc yu cu ca tiu chun;
+ HTQL ca khch hng khng duy tr hiu lc (khng c hnh ng khc phc sau 60 ngy nh
ch hiu lc ca chng ch);
+ C khiu ni nghim trng t c nhn, t chc s dng sn phm/dch v ca khch hng
(khng tun th cc yu cu v ca cc c quan c thm quyn lin quan)
http://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.doc7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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Trong qu trnh nh gi gim st, nu HTQL khng c duy tr hoc khng p ng c cc yu
cu ca tiu chun th chng ch c th b nh ch hiu lc trong thi gian 3 thng cho n khi IQC
nhn c cc hnh ng khc phc ph hp. Nu trong thi gian 3 thng, khch hng khng c cc
hnh ng khc phc ph hp th chng ch s b nh ch thm 3 thng. Nu sau 3 thng, KH vn
khng c hnh ng khc phc ph hp th chng ch s b thu hi vnh vin.
Ring i vi nh gi gim st c quan HCNN, trong thi gian 60 ngy k t ngy c quyt nh
nh ch hiu lc ca GCN, CQ HCNN khng thc hin cc bin php khc phc th GCN s b thu
hi.10.3 Vic nh ch v thu hi chng ch s c IQC thng bo ln website ca Cng ty:
http://www.iqc.com.vn
11. Ti chng nhn
- Sau 3 nm, hiu lc ca chng ch ht hn, IQC tha thun vi khch hng hp ng ti nh gi
chng nhn v tin hnh nh gi chng nhn (b qua giai on nh gi s b, cc bc tin hnh
nh nh gi chng nhn ln u).
- Cuc nh gi chng nhn li thng thng c thc hin vo ngy nh gi chng nhn ca ln
chng nhn trc v trc 1 thng so vi ngy ht hiu lc ca chng ch.
12. S dng logo ca IQC
12.1 Khch hng c IQC chng nhn c quyn s dng logo ca IQC km theo k hiu ca tiu
chun tng ng nh hnh di y:
ISO 9001 :2008 VICAS 027-QMS
12.2 Trong trng hp IQC c cng nhn bi t chc cng nhn, Khch hng c IQC chng
nhn c quyn s dng logo va IQC km theo logo ca t chc cng nhn cho IQC. Cc logo cng
nhn s c IQC cng b sau khi c cng nhn.
12.3 Khch hng c chng nhn c s dng logo trn tuyn truyn, qung co trn ccphng tin thng tin i chng v trn cc ti liu gii thiu, ti liu giao dch thng mi ca Khch
hng;
Khch hng ch c s dng Logo ca IQC i vi phm vi (a im, lnh vc) c chng
nhn; Khng c s dng du hiu chng nhn ca IQC trn cc sn phm hoc bao b sn phm
(i vi du chng nhn HTQLCL); khng c s dng du chng nhn trong bo co th nghim,
bo co gim nh, hiu chun. Vic s dng ny phi ph hp vi quy nh ca php lut hin hnh
v yu cu ca ISO/IEC 17021, ISO/IEC 17030.
13. Bi thng trch nhim v khiu ni
13.1 Nu trong qu trnh nh gi chng nhn, khch hng c chng nhn a ra bng chng vvic IQC gy ra thit hi cho khch hng v ngh bi thng, IQC s xem xt bi thng cho thit
hi , gi tr bi thng s c IQC tha thun chi tit vi khch hng. Trong trng hai bn khng
tha thun c vi nhau v gi tr bi thng th a ra trng ti kinh t gii quyt;
http://www.iqc.com.vn/http://www.iqc.com.vn/http://www.iqc.com.vn/7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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13.2 Khch hng c th khiu ni cc hot ng lin quan n qu trnh nh gi, chng nhn ca
IQC. IQC s xem xt, gii quyt khiu ni ca Khch hng. Nu khch hng khng ng vi quyt
nh gii quyt khiu ni ca IQC th khch hng c quyn yu cu gii quyt theo quy nh ca php
lut;
13.3 Khng bn no phi chu trch nhim bi hon cho nhau nu c nhng yu t khch quan xy ra
nm ngoi tm kim sot ca hai bn nhng phi thng bo cho nhau v cc s kin ny bng fax,
hay th tn trong vng 5 ngy k t ngy din ra.
14. Cc khon chi ph
14.1. Cc khon chi ph cho hot ng nh gi, chng nhn HTQL c xc nh trong Hp ng.
Khch hng khng phi tr bt k khon chi ph no khc cho IQC tr chi ph cho nh gi b sung
c quy nh ti im 13.2 mc ny;
14.2. Khi cn phi thm tra hnh ng khc phc ca khch hng ti im c nh gi, cc chi ph
i li, lu tr cho chuyn gia nh gi ca IQC do khch hng chi tr;
14.3 Khi nh gi t xut, m rng, thu hp phm vi chng nhn, cc chi phi pht sinh s do khch
hng chi tr.
14.4 IQC pht hnh ha n ti chnh cho ton b chi ph nh gi, chng nhn ca IQC. Vic chmthanh ton sau 30 ngy k t ngy pht hnh ha n, bn Khch hng phi chu li sut 1,5% trn
thng cho phn gi tr cn phi thanh ton;
14.5 IQC ra quyt nh nh ch chng ch i vi Khch hng khng thanh ton chi ph nh gi, chng
nhn sau 90 ngy kt ngy IQC pht hnh ha n. Vic khi phc chng ch s c thc hin sau
khi Khch hng thanh ton chi ph nh gi chng nhn.
7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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Ph lc 1: PHM VI CHNG NHN CA IQC
TT Ni dung nh gi
1.Nng nghip, thy sn
Agriculture, fishing.
2.
Khai thc m v khai thc
Mining and quarrying
3.Cc sn phm thc phm, ung v thuc l
Food products, beverages and tobacco
4.Dt may v cc sn phm dt may
Textiles and textile products
5.Da v cc sn phm da
Leather and leather products
6.G v cc sn phm t g
Wood and wood products
7.Bt giy, giy v sn phm t giy
Pulp, paper and paper products
8.Xut bn/
Publishing companies
9.In
Printing companies
10.Sn xut than v cc sn phm ch bin t du m
Manufacture of coke and refined petroleum products
11.Ha cht, cc sn phm ha hc v vt liu ha cht
Chemicals, chemical products and fibres
12. Dc phmPharmaceuticals
13.Cc sn phm nha v cao su
Rubber and plastic products
14.Cc sn phm khong phi kim
Non-metallic mineral products
15.Kim loi c bn v cc vt liu kim loi
Basic metals and fabricated metal products
16.B tng, xi mng, vi, thch cao, v.v
Concrete, cement, lime, plaster etc
17. My mc v thit bMachinery and equipment
18.Thit b in v quang hc
Electrical and optical equipment
19.ng tu
Shipbuilding
20.Cc thit b vn ti khc
Other transport equipment
21.Cc ngnh sn xut khng chia loi
Manufacturing not elsewhere classified
22. Ti ch
Recycling
23.Cung cp in
Electricity supply
7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong
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24.Cung cp gas
Gas supply
25.Cung cp nc
Water supply
26.Xy dng
Construction
27.
Bn bun v bn l; sa cha xe c, dng c nhn v gia nh
Wholesale and retail trade;Repair of motor vehicles, motorcycles and personal and household
goods
28.Khch sn v nh hng
Hotels and restaurants
29.Vn ti, lu kho v thng tin
Transport, storage and communication
30.Mi gii ti chnh, bt ng sn, cho thu
Financial intermediation; real estate; renting
31.Cng ngh thng tin
Information technology
32.Cc dch v k thut
Engineering services
33.Cc dch v khc
Other services
34.Hnh chnh cng
Public administration
35.Gio dc
Education
36.Dch v sc khe v dch v x hi
Health and social work
37.Cc dch v x hi khc
Other social services
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