IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong

7/31/2019 IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong

1/9

IU KIN CHNG NHN H THNG QUN L

1. Phm vi p dng

Ti liu ny quy nh mt s nguyn tc c bn m Cng ty C phn Chng nhn v gim nh IQC

thc hin trong qu trnh nh gi, chng nhn HTQL ph hp vi yu cu ca ISO/IEC 17021;

Ti liu ny c cung cp cho cc khch hng ng k s dng dch v chng nhn ca IQC

2. Thut ng, nh ngha

2.1 Khch hng: T chc ngh IQC chng nhn HTQL;

2.2 Chng nhn:S xc nhn ca IQC i vi HTQL ca khch hng ph hp vi tiu chun tng

ng;

2.3 nh gi ti liu: nh gi ban u h thng ti liu theo cc yu cu ca tiu chun tng ng;

2.4 nh gi s b: Xem xt s y ti liu ca HTQL v s sn sng ca khch hng cho vic

nh gi chng nhn;

2.5 nh gi chnh thc: nh gi vic thc hin v hiu lc ca HTQL

2.6 Tiu chun v HTQL (HTQL):Cc HTQL da trn cc tiu chun quc t, cc tiu chun quc gia

hoc tiu chun hip hi c tha nhn nh: ISO 9001, ISO 14000,

2.7 on nh gi: Mt hay nhiu chuyn gia nh gi tin hnh cuc nh gi c s h tr, nu

cn thit, ca cc chuyn gia k thut;

2.8 Chuyn gia nh gi (CGG): Ngi c nng lc tin hnh mt cuc nh gi;

2.9 Chuyn gia k thut (CGKT): Ngi cung cp cc kin thc hay kinh nghim chuyn mn c th

cho on nh gi.

3. Chun mc chng nhn

3.1. IQC nh gi chng nhn da trn cc tiu chun quc gia (TCVN), tiu chun quc t (ISO)

hoc tiu chun nc ngoi ty thuc yu cu ca khch hng ng k chng nhn: ISO 9001, ISO

14001,

3.2. Khi c s thay i hoc b sung ca cc tiu chun hin hnh, IQC thng bo cho khch hng v

nhng chun mc chng nhn mi;

3.3. Phm vi chng nhn HTQL cht lng ca IQC ph hp vi quy nh ca Din n cng nhn

quc t IAF v c nu trong ph lc ca ti liu ny.

4. Nguyn tc hot ng ca IQC

m bo s nht qun, khch quan, cng bng, khng thin v, cng khai trong hot ng nh gi

chng nhn v bo mt cc thng tin ca khch hng.

5. Trch nhim ca khch hng

5.1 To iu kin Chuyn gia nh gi ca IQC tip cn tt c cc im c nh gi trong iu

kin lm vic bnh thng v cung cp nhng thng tin cn thit cho IQC hon thin qu trnh

nh gi;

5.2 B tr ngi dn ng thng tho a hnh v am hiu nhng quy nh v an ton lao ng ca

khch hng cho on nh gi;

5.3 C ngi i din cho lnh o chu trch nhim lin lc vi IQC;

5.4 S dng Logo, du hiu chng nhn ca IQC theo ng quy nh ti phn 9 ca Quy nh ny v

cam kt khng gy bt k s sai lc no v chng ch; Khi thay i phm vi h thng, mi vt liu

qung co u thay i theo;

5.5 Khng s dng chng ch cho cc hot ng ngoi phm vi chng nhn v khng s dng chng

ch trong cc hot ng mang ting xu cho IQC;

5.6 Thc hin y cc quy nh ca IQC, c bit v vic duy tr h thng, chp nhn iu kinnh ch hoc thu hi chng ch ca IQC;

5.7 Thc hin y trch nhim trong hp ng k vi IQC.


2/9

IQC-QD-02 QUYNH V CHNG NHN H THNG QUN L

Trang 2/9 Ngy c hiu lc: 08/05/2012

6. Trch nhim ca IQC

6.1 Thc hin vic nh gi, chng nhn theo ng yu cu ca ISO/IEC 17021:2006 v ISO 14000;

6.2 Xy dng v thng bo trn website http://www. iqc.com.vn (cp nht thng xuyn) danh mc

cc t chc c IQC chng nhn;

6.3 Bo mt cc thng tin lin quan n Khch hng ngoi nhng thng tin cng b phn 6.2 v

11.4;

6.4 Thng bo cho Khch hng nhng kin phn hi m IQC nhn c lin quan n cht lng

sn phm, dch v, quy trnh hoc HTQL ca Khch hng;6.5 Tun th cc ni quy, quy nh ca khch hng ti im nh gi;

6.6 Thc hin y trch nhim trong hp ng k vi khch hng.

6.7 m bo s c lp khch quan, khng thin v v cng khai

- IQC m bo c lp v khng thin v trong nh gi thng qua chnh sch s dng CGG ca

mnh. Thnh vin trong on nh gi phi:

- Khng c mi quan h v ti chnh vi KH;

- Khng c mi quan h gia nh vi cc lnh o ch cht ca KH;

- Khng t vn HTQL cho KH.

- IQC m bo c lp v khng thin v trong quyt nh chng nhn thng qua hot ng ca

HCNQCHCN. Cc thnh vin trong HCN phi m bo:- i din c li ch cho tt c cc bn;

- Khng chu cc p lc v ti chnh; cng vic; tnh cm trong cc quyt nh ca mnh;

- Am hiu lut php.

- IQC m bo cung cp cho KH cc thng tin v chun mc chng nhn, quy nh v nh gi v

chng nhn, th tc cp, duy tr, m rng, nh ch hoc thu hi chng ch v cc quy nh v s

dng logo, du hiuchng nhn, ph nh gi chng nhn.

- IQC lpdanh mccc t chc, c nhn c lin quan ti hot ng nh gi chng nhn ca IQC

tim n nhng mi nguy dn n s khng cng bng v bin php phng nga nhm m bo tnh

cng bng trong hot ng nh gi ca IQC;

- IQC to iu kin thun li KH ca IQC c iu kin tham gia quyt nh la chn thnh phn onnh gi nu KH nhn thy tim n s khng cng bng trong hot ng nh gi chng nhn ca IQC

bi thnh phn on nh gi.

- IQC xy dng c ch gim st trong qu trnh nh gi nhm m bo tnh cng bng, IQC kin

quyt khng s dng chuyn gia nh gi khng khai bo r rng quan h ca mnh vi khch hng.

7. Hiu lc ca chng nhn

7.1 IQC cp chng ch ph hp tiu chun cho HTQL ca khch hng p ng y cc yu cu

ca tiu chun m khch hng ng k chng nhn.

7.2 Hiu lc cho tt c cc chng ch l 3 nm k t ngy cp. Trong thi gian chng ch c hiu lc,

IQC tin hnh nh gi gim st (tng phn hoc ton b) HTQL c chng nhn m bo

h thng lun c duy tr ph hp vi tiu chun tng ng. Chu k nh gi gim st ph thuc

vo tha thun gia IQC vi khch hng, nhng khng qu 12 thng vi HTQL theo tiu chun ISO

9001; ISO 14001.
http://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Ca%20nhan%20to%20chuc%20lien%20quan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/Quy%20che%20to%20chuc,%20hoat%20dong%20cua%20hoi%20dong%20chung%20nhan%20Vinacert.doc


3/9



8. nh gi chng nhn h thng

LU CHNG NHN H THNG

ngh chng nhnHTQL ca KH

Khng cp chng chThu thp bngchng HKP

Thu thp thng tin phnhi ca KH sau G

nh gi gim st/nh k

Cp chng ch

Th m nh+

-

Cng b

Duy tr chng ch

Hy b chng chnh ch chng ch

nh gi tip theo

Hngdn,gims

tsdngchngchv

ccduhiu

Chm sc v gia hnhp ng

Xem xt ti liu, thng tin

ca KH

Ln k chng trnh G

nh gi s b

nh gi chnh thc

Kt qu GCN

Kt qu GGS

+

--

+


4/9



8.1 ng k chng nhn

8.1.1 IQC tha thun vi khch hng v hp ng nh gi chng nhn

8.1.2 Khch hng cn in y cc thng tin theo mu ng k chng nhn (BM-QT-06-05) v

gi km theo cc ti liu theo yu cu trong phiu ng k cho IQC;

8.1.3 IQC tin hnh nh gi s b khi cn thit hoc nh gi th nu khch hng c yu cu hp

l;

8.2 Thnh lp on nh gi.

8.2.1 Khi khch hng sn sng cho vic nh gi chng nhn, IQC thnh lp on nh gi gm

trng on v thnh vin khc khi cn thit;

8.2.2 Chuyn gia nh gi c la chn trn c s c nng lc ph hp vi lnh vc c nh

gi v m bo tnh khch quan ca vic nh gi. Trng hp IQC khng ch nh c CGG c

chuyn mn ph hp vi lnh vc c nh gi th IQC s mi CGKT ph hp tham gia on

nh gi;

8.2.3 IQC thng bo bng vn bn cho khch hng v thnh phn on nh gi. Nu khch hng

nhn thy on nh gi khng m bo tnh khch quan th khch hng c th ngh v IQC s

xem xt thay i thnh phn on nh gi cho ph hp

8.3 nh gi

nh gi s b

8.3.3 Mc ch ca nh gi s b l xem xt s y ca ti liu HTQL v s sn sng ca khch

hng cho vic nh gi chng nhn;

8.3.4 Trng on nh gi c nhim v xem xt, nh gi cc ti liu nhn c ca khch hng v

khi cn thit xem xt ti c s ca khch hng ng k chng nhn. Trng hp ti liu ca khch

hng c nhng im khng ph hp vi tiu chun, Trng on nh gi phi c bo co gi cho

phng K thut ca IQC thng bo cho khch hng sa i, b sung.;

8.3.5 Kt qu nh gi s b c lp thnh vn bn v c IQC gi cho khch hng ng kchng nhn khc phc;

8.3.6 IQC thng nht vi khch hng v k hoch nh gi (BM-QT-09-02).

nh gi chnh thc

8.3.7 on nh gi tinhnh nh gi ti ch cc a im ca khch hng ng k chng nhn

theo k hoch nh gi thng nht;

8.3.8 Mc ch nh gi chnh thc l nhm nh gi s ph hp ca HTQL i vi cc yu cu ca

tiu chun tng ng, vic thc hin v hiu lc ca HTQL;

8.3.9 Nhng im khng ph hp pht hin trong qu trnh nh gi s c on nh gi lp thnh

bo co nh gi v gi cho khch hng. Ty theo mc khng ph hp i vi tiu chun tng

ng, nhng im khng ph hp c phn thnh Critical NC (NC nghim trng), Major NC (NC

nng), MinorNC (NC nh).

8.3.10 Trng on nh gi phi thng bo cho Khch hng v cc pht hin trong cuc nh gi

v khch hng phi thc hin hnh ng khc phc vi cc im khng ph hp, sau gi cc

bng chng v hnh ng khc phc ny cho IQC trong thi hn 60 ngy. Nu khch hng khng

thc hin cc hnh ng trong thi hn trn th IQC c th gia hn thi hn trn thm 30 ngy. Sau

thi hn gia hn m HKP vn cha c chp nhn th kt qu nh gi chng nhn b hy b;

khch hng phi chu ton b chi ph cho IQC tin hnh nh gi li vo t sau.

8.3.11 IQC xem xt bo co kt qu nh gi ca on nh gi v cc hnh ng khc phc ca

Khch hng. Ty trng hp c th IQC c th chp nhn nhng hnhng khc phc ca khch

hng v kt qu nh gi ca on nh gi v nhng im cha ph hp hoc c th yu cu nh

gi b sung.

8.4 Quyt nh chng nhn
http://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-10/BM-QT-10-02%20Ke%20hoach%20danh%20gia.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QT-08-05%20De%20nghi%20chung%20nhan.doc


5/9



8.4.1 IQC xem xt kt qu nh gi v Tng gim c ra quyt nh cp chng ch(BM-QD-02-01)

8.4.2 Chng ch cp cho Khch hng s ghi r phm vi c chng nhn, thi hn hiu lc v s

hiu ca chng ch (BM-QD-02-03 Chng ch chng nhn HTQLCL), (BM-QD-02-04 Chng ch

chng nhn HTQL ATTP), (BM-QD-02-05Chng ch chng nhn HTQLMT), (BM-QD-02-06Chng

ch chng nhn HTQL OHSAS), (BM-QD-02-07 Chng ch chng nhn sn phm ph hp tiu

chun), (BM-QD-02-08: Chng ch chng nhn SP ph hp quy chun)

8.4.3 IQC gi h s chng ch cho khch hng. H s chng ch bao gm nhng khng gii hn: 02

chng ch bn gc; 01 quyt nh cp chng ch;Nu khch hng yu cu IQC s t chc trao chng ch cho khch hng.

9. Duy tr vic chng nhn

9.1 Gim st nh k HTQL:

- Khch hng c chngnhn phi duy tr vic thc hin HTQL v duy tr vic chng nhn trong

sut thi gian hiu lc ca chng ch, tn sut gim st nh mc 7 ca quy nh ny.

- Trong thi gian hiu lc ca chng ch, khch hng phi tun th y cc quy nh v nh gi

gim st nh k ca IQC. Sau mi t gim st, HTQL ca khch hng s c chp nhn duy tr

nu HTQL p ng cc yu cu nu.

9.2 Gim st t xut, m rng, thu hp pham vi HTQL:

- Trong thi gian hiu lc ca chng ch, nu khch hng c chng nhn c nhng thay i ln v:

quyn s hu; a im; c cu t chc; i din lnh o; m rng/thu hp khu vc hot ng, sn

phm/dch v; s lng nhn vin (trn 30 %); cc ngun lc c tc ng quan trng n HTQL v

cp nht tiu chun th phi thng bo kp thi bng vn bn cho IQC IQC tin hnh nh gi m

rng/thu hp phm vi chng nhn.

- Ty mc thay i v HTQL, IQC s tha thun vi khch hng v vic tin hnh nh gi gim

st m rng/ thu hp. Phm vi c m rng, thu hp phi c xem xt v khng nh ph hp vi

tiu chun Khch hng ngh.

Mi chi ph pht sinh lin quan n vic nh gi m rng/ thu hp/t xut s do khch hng chi tr.

- Cuc nh gi t xut c tin hnh khi: C s phn nh, khiu ni ca khch hng hoc cc bn

lin quan n lnh vc hot ng HTQL c chng nhn; hoc khi IQC c quyt nh khi phc

hiu lc chng nhn ca khch hng b nh ch trc ; hoc theo yu cu ca cc bn c thm

quyn.

10. nh ch/ thu hi chng ch

10.1 nh ch hiu lc chng ch:

-nh ch s dng chng ch l vic IQC ra quyt nh nh ch(BM-QD-02-02)c thi hn vic s dng

chng ch ca Khch hng c chng nhn;

- Hiu lc ca chng ch c nh ch trong cc trng hp sau:

+ Khch hng s dng chng ch hoc logo ca IQC tri vi quy nh

+ Khch hng khng b tr nh gi gim st nh k nh tha thun;

+ Khch hng khng thc hin khc phc cc im khng ph hp c pht hin theo quy nh

+ Khch hng khng tr y ph chng nhn theo tha thun

10.2 Hy b/Thu hi chng ch

- Hy b/thu hi chng ch l vic IQC ra quyt nh hy b/thu hi chng ch cp cho khch

hng v chm dt hiu lc cachng nhn.

- Vic hy b/thu hi chng ch c thc hin trong cc trng hp sau:

+ HTQL ca khch hng khng p ng cc yu cu ca tiu chun;

+ HTQL ca khch hng khng duy tr hiu lc (khng c hnh ng khc phc sau 60 ngy nh

ch hiu lc ca chng ch);

+ C khiu ni nghim trng t c nhn, t chc s dng sn phm/dch v ca khch hng

(khng tun th cc yu cu v ca cc c quan c thm quyn lin quan)
http://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-02%20Dinh%20chi%20-%20Thu%20hoi%20chung%20chi.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-08%20Mau%20chung%20chi%20SP%20Hop%20quy.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-07%20Mau%20chung%20chi%20SP%20hop%20chuan.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-06%20Mau%20Chung%20chi%20HTQL%20OHSAS.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-05%20Mau%20Chung%20chi%20HTQL%20MT.dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-04%20Mau%20Chung%20chi%20HTQL%20ATTP%20(22k).dochttp://i/Z%20-%20HTTL%20loi%20thoi/QD%2002/BM-QD-02-03%20Mau%20Chung%20chi%20HTQLCL.doc


6/9



Trong qu trnh nh gi gim st, nu HTQL khng c duy tr hoc khng p ng c cc yu

cu ca tiu chun th chng ch c th b nh ch hiu lc trong thi gian 3 thng cho n khi IQC

nhn c cc hnh ng khc phc ph hp. Nu trong thi gian 3 thng, khch hng khng c cc

hnh ng khc phc ph hp th chng ch s b nh ch thm 3 thng. Nu sau 3 thng, KH vn

khng c hnh ng khc phc ph hp th chng ch s b thu hi vnh vin.

Ring i vi nh gi gim st c quan HCNN, trong thi gian 60 ngy k t ngy c quyt nh

nh ch hiu lc ca GCN, CQ HCNN khng thc hin cc bin php khc phc th GCN s b thu

hi.10.3 Vic nh ch v thu hi chng ch s c IQC thng bo ln website ca Cng ty:

http://www.iqc.com.vn

11. Ti chng nhn

- Sau 3 nm, hiu lc ca chng ch ht hn, IQC tha thun vi khch hng hp ng ti nh gi

chng nhn v tin hnh nh gi chng nhn (b qua giai on nh gi s b, cc bc tin hnh

nh nh gi chng nhn ln u).

- Cuc nh gi chng nhn li thng thng c thc hin vo ngy nh gi chng nhn ca ln

chng nhn trc v trc 1 thng so vi ngy ht hiu lc ca chng ch.

12. S dng logo ca IQC

12.1 Khch hng c IQC chng nhn c quyn s dng logo ca IQC km theo k hiu ca tiu

chun tng ng nh hnh di y:

ISO 9001 :2008 VICAS 027-QMS

12.2 Trong trng hp IQC c cng nhn bi t chc cng nhn, Khch hng c IQC chng

nhn c quyn s dng logo va IQC km theo logo ca t chc cng nhn cho IQC. Cc logo cng

nhn s c IQC cng b sau khi c cng nhn.

12.3 Khch hng c chng nhn c s dng logo trn tuyn truyn, qung co trn ccphng tin thng tin i chng v trn cc ti liu gii thiu, ti liu giao dch thng mi ca Khch

hng;

Khch hng ch c s dng Logo ca IQC i vi phm vi (a im, lnh vc) c chng

nhn; Khng c s dng du hiu chng nhn ca IQC trn cc sn phm hoc bao b sn phm

(i vi du chng nhn HTQLCL); khng c s dng du chng nhn trong bo co th nghim,

bo co gim nh, hiu chun. Vic s dng ny phi ph hp vi quy nh ca php lut hin hnh

v yu cu ca ISO/IEC 17021, ISO/IEC 17030.

13. Bi thng trch nhim v khiu ni

13.1 Nu trong qu trnh nh gi chng nhn, khch hng c chng nhn a ra bng chng vvic IQC gy ra thit hi cho khch hng v ngh bi thng, IQC s xem xt bi thng cho thit

hi , gi tr bi thng s c IQC tha thun chi tit vi khch hng. Trong trng hai bn khng

tha thun c vi nhau v gi tr bi thng th a ra trng ti kinh t gii quyt;
http://www.iqc.com.vn/http://www.iqc.com.vn/http://www.iqc.com.vn/


7/9



13.2 Khch hng c th khiu ni cc hot ng lin quan n qu trnh nh gi, chng nhn ca

IQC. IQC s xem xt, gii quyt khiu ni ca Khch hng. Nu khch hng khng ng vi quyt

nh gii quyt khiu ni ca IQC th khch hng c quyn yu cu gii quyt theo quy nh ca php

lut;

13.3 Khng bn no phi chu trch nhim bi hon cho nhau nu c nhng yu t khch quan xy ra

nm ngoi tm kim sot ca hai bn nhng phi thng bo cho nhau v cc s kin ny bng fax,

hay th tn trong vng 5 ngy k t ngy din ra.

14. Cc khon chi ph

14.1. Cc khon chi ph cho hot ng nh gi, chng nhn HTQL c xc nh trong Hp ng.

Khch hng khng phi tr bt k khon chi ph no khc cho IQC tr chi ph cho nh gi b sung

c quy nh ti im 13.2 mc ny;

14.2. Khi cn phi thm tra hnh ng khc phc ca khch hng ti im c nh gi, cc chi ph

i li, lu tr cho chuyn gia nh gi ca IQC do khch hng chi tr;

14.3 Khi nh gi t xut, m rng, thu hp phm vi chng nhn, cc chi phi pht sinh s do khch

hng chi tr.

14.4 IQC pht hnh ha n ti chnh cho ton b chi ph nh gi, chng nhn ca IQC. Vic chmthanh ton sau 30 ngy k t ngy pht hnh ha n, bn Khch hng phi chu li sut 1,5% trn

thng cho phn gi tr cn phi thanh ton;

14.5 IQC ra quyt nh nh ch chng ch i vi Khch hng khng thanh ton chi ph nh gi, chng

nhn sau 90 ngy kt ngy IQC pht hnh ha n. Vic khi phc chng ch s c thc hin sau

khi Khch hng thanh ton chi ph nh gi chng nhn.


8/9



Ph lc 1: PHM VI CHNG NHN CA IQC

TT Ni dung nh gi

1.Nng nghip, thy sn

Agriculture, fishing.

2.

Khai thc m v khai thc

Mining and quarrying

3.Cc sn phm thc phm, ung v thuc l

Food products, beverages and tobacco

4.Dt may v cc sn phm dt may

Textiles and textile products

5.Da v cc sn phm da

Leather and leather products

6.G v cc sn phm t g

Wood and wood products

7.Bt giy, giy v sn phm t giy

Pulp, paper and paper products

8.Xut bn/

Publishing companies

9.In

Printing companies

10.Sn xut than v cc sn phm ch bin t du m

Manufacture of coke and refined petroleum products

11.Ha cht, cc sn phm ha hc v vt liu ha cht

Chemicals, chemical products and fibres

12. Dc phmPharmaceuticals

13.Cc sn phm nha v cao su

Rubber and plastic products

14.Cc sn phm khong phi kim

Non-metallic mineral products

15.Kim loi c bn v cc vt liu kim loi

Basic metals and fabricated metal products

16.B tng, xi mng, vi, thch cao, v.v

Concrete, cement, lime, plaster etc

17. My mc v thit bMachinery and equipment

18.Thit b in v quang hc

Electrical and optical equipment

19.ng tu

Shipbuilding

20.Cc thit b vn ti khc

Other transport equipment

21.Cc ngnh sn xut khng chia loi

Manufacturing not elsewhere classified

22. Ti ch

Recycling

23.Cung cp in

Electricity supply


9/9



24.Cung cp gas

Gas supply

25.Cung cp nc

Water supply

26.Xy dng

Construction

27.

Bn bun v bn l; sa cha xe c, dng c nhn v gia nh

Wholesale and retail trade;Repair of motor vehicles, motorcycles and personal and household

goods

28.Khch sn v nh hng

Hotels and restaurants

29.Vn ti, lu kho v thng tin

Transport, storage and communication

30.Mi gii ti chnh, bt ng sn, cho thu

Financial intermediation; real estate; renting

31.Cng ngh thng tin

Information technology

32.Cc dch v k thut

Engineering services

33.Cc dch v khc

Other services

34.Hnh chnh cng

Public administration

35.Gio dc

Education

36.Dch v sc khe v dch v x hi

Health and social work

37.Cc dch v x hi khc

Other social services

-------------------------------

Documents

IQC-QD-02 Quy Dinh Chung Ve Chung Nhan He Thong