View
216
Download
0
Category
Preview:
Citation preview
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 1/41
12.1 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
12Chapter
Ethical and Social IssuesEthical and Social Issuesin Inor!ation Syste!sin Inor!ation Syste!s
Video Cases:
Case 1 Net Neutrality: Neutral Networks Work
Case 2 Data Mining for Terrorists and Innocents
Instructional Videos:
Instructional Video 1 Big Brother (NSA) is o!ying "#erything on the Internet
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 2/41
12.2 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
S"#$E%" &'(EC"I)ES
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
$ +hat ethical, social, and political issues are raised
by inor!ation syste!s
$ +hat speciic principles or conduct can be used to
guide ethical decisions
$ +hy do conte!porary inor!ation syste!s
technology and the Internet pose challenges to the
protection o indi-idual pri-acy and intellectualproperty
$ Ho ha-e inor!ation syste!s aected e-eryday
lie
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 3/41
12.3 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
'eha-ioral "argeting and /our Pri-acy /oure the "arget
$ Proble! need toeiciently targetonline ads
$ Solution'eha-ioraltargeting allosbusinesses and
organiations to!ore preciselytarget desiredde!ographics
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 4/41
12. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
'eha-ioral "argeting and /our Pri-acy /oure the "arget
$ 4oogle uses trac5ing iles to !onitor user acti-ity
on thousands o sites6 businesses !onitor
acti-ity on their on sites to better understand
custo!ers.
$ $e!onstrates I"s role in organiing and
distributing inor!ation
$ Illustrates the ethical 7uestions inherent in online
inor!ation gathering
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 5/41
12.8 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
'eha-ioral "argeting and /our Pri-acy /oure the "arget
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 6/41
12.9 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
#nderstanding Ethical and Social Issues :elated to Syste!s
$ :ecent cases o ailed ethical ;udg!ent in
business
$ <eh!an 'rothers, I'*, "yson =oods$ In !any, inor!ation syste!s used to bury
decisions ro! public scrutiny
$ Ethics
$ Principles o right and rong that indi-iduals,
acting as ree !oral agents, use to !a5e
choices to guide their beha-iors
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 7/4112.> Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
#nderstanding Ethical and Social Issues :elated to Syste!s
$ Inor!ation syste!s and ethics
$ Inor!ation syste!s raise ne ethical
7uestions because they createopportunities or
$ Intense social change, threatening e?isting
distributions o poer, !oney, rights, and
obligations
$ %e 5inds o cri!e
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 8/4112.@ Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
A *odel or "hin5ing About Ethical, Social, andA *odel or "hin5ing About Ethical, Social, and
Political IssuesPolitical Issues
#nderstanding Ethical and Social Issues :elated to Syste!s
$ Society as a cal! pond
$ I" as roc5 dropped in pond, creating ripples one situations not co-ered by old rules
$ Social and political institutions cannot respond
o-ernight to these ripplesBit !ay ta5e years to
de-elop eti7uette, e?pectations, las
$ :e7uires understanding o ethics to !a5e
choices in legally gray areas
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 9/4112. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
#nderstanding Ethical and Social Issues :elated to Syste!s
=igure 12D1
"he introduction o ne
inor!ation technology
has a ripple eect, raising
ne ethical, social, andpolitical issues that !ust
be dealt ith on the
indi-idual, social, and
political le-els. "hese
issues ha-e i-e !oral
di!ensions inor!ationrights and obligations,
property rights and
obligations, syste! 7uality,
7uality o lie, and
accountability and control.
"he :elationship A!ong Ethical, Social, Political"he :elationship A!ong Ethical, Social, Political
Issues in an Inor!ation SocietyIssues in an Inor!ation Society
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 10/4112.10 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
=i-e *oral $i!ensions o the Inor!ation Age=i-e *oral $i!ensions o the Inor!ation Age
1. Inor!ation rights and obligations
2. Property rights and obligations
3. Accountability and control
. Syste! 7uality8. uality o lie
#nderstanding Ethical and Social Issues :elated to Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 11/4112.11 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Fey "echnology "rends "hat :aise Ethical IssuesFey "echnology "rends "hat :aise Ethical Issues
$ $oubling o co!puter poer
$ More organi%ations de!end on co&!uter syste&s for critical
o!erations
$ :apidly declining data storage costs
$ 'rgani%ations can easily &aintain detailed dataases on
indi#iduals
$ %etor5ing ad-ances and the Internet
$ o!ying data fro& one location to another and accessing
!ersonal data fro& re&ote locations are &uch easier
#nderstanding Ethical and Social Issues :elated to Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 12/4112.12 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Fey "echnology "rends "hat :aise Ethical IssuesFey "echnology "rends "hat :aise Ethical Issues
$ Ad-ances in data analysis techni7ues
$ Proiling
$ o&ining data fro& &ulti!le sources to create dossiers ofdetailed infor&ation on indi#iduals
$ %onob-ious relationship aareness G%&:A
$ o&ining data fro& &ulti!le sources to find oscure
hidden connections that &ight hel! identify cri&inals or
terrorists$ *obile de-ice groth
$ Tracking of indi#idual cell !hones
#nderstanding Ethical and Social Issues :elated to Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 13/4112.13 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
#nderstanding Ethical and Social Issues :elated to Syste!s
Credit card purchases
can make personal
information available
to market researchers,telemarketers, and
direct-mail companies.
Advances in
information
technology facilitatethe invasion of
privacy.
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 14/4112.1 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
#nderstanding Ethical and Social Issues :elated to Syste!s
=igure 12D2
%&:A technology can
ta5e inor!ation about
people ro! disparate
sources and indobscure, nonob-ious
relationships. It !ight
disco-er, or e?a!ple,
that an applicant or a
;ob at a casino shares a
telephone nu!ber ith a5non cri!inal and
issue an alert to the
hiring !anager.
%onob-ious :elationship Aareness G%&:A%onob-ious :elationship Aareness G%&:A
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 15/4112.18 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Ethics in an Inor!ation Society
$ 'asic concepts or ethical analysis
$ :esponsibility
$ Acce!ting the !otential costs duties and oligations for decisions
$ Accountability$ Mechanis&s for identifying res!onsile !arties
$ <iability
$ *er&its indi#iduals (and fir&s) to reco#er da&ages done to the&
$ $ue process
$ +aws are well known and understood with an aility to a!!eal to
higher authorities
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 16/4112.19 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Ethics in an Inor!ation Society
$ Ethical analysis a i-eDstep process
1. Identiy and clearly describe the acts
2. $eine the conlict or dile!!a and identiy thehigherDorder -alues in-ol-ed
3. Identiy the sta5eholders
. Identiy the options that you can reasonably ta5e
8. Identiy the potential conse7uences o your
options
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 17/4112.1> Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Ethics in an Inor!ation Society
$ Candidate Ethical Principles
$ 4olden :ule
$ Do unto others as you would ha#e the& do unto you,
$ I!!anuel Fants Categorical I!perati-e
$ If an action is not right for e#eryone to take it is not right for
anyone
$ $escartes :ule o Change
$ If an action cannot e taken re!eatedly it is not right to take
at all,
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 18/4112.1@ Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Ethics in an Inor!ation Society
$ Candidate Ethical Principles Gcont.
$ #tilitarian Principle
$ Take the action that achie#es the higher or greater #alue,
$ :is5 A-ersion Principle
$ Take the action that !roduces the least har& or !otential cost,
$ Ethical %o =ree <unchJ :ule
$ Assu&e that #irtually all tangile and intangile o-ects are
owned y so&eone unless there is a s!ecific declaration
otherwise,
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 19/4112.1 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Ethics in an Inor!ation Society
$ Proessional codes o conduct
$ Pro!ulgated by associations o proessionals
$ ",g, AMA ABA AIT* AM
$ Pro!ises by proessions to regulate the!sel-es
in the general interest o society
$ :ealDorld ethical dile!!as
$ &ne set o interests pitted against another
$ ",g, right of co&!any to &a.i&i%e !roducti#ity of workers
#ersus workers right to use Internet for short !ersonal tasks
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 20/41
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 21/41
12.21 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Inor!ation :ights Pri-acy and =reedo! in the Internet AgeInor!ation :ights Pri-acy and =reedo! in the Internet Age
"he *oral $i!ensions o Inor!ation Syste!s
$ Pri-acy
$ lai& of indi#iduals to e left alone free fro&
sur#eillance or interference fro& other indi#idualsorgani%ations or state, lai& to e ale to control
infor&ation aout yourself,
$ In the #nited States, pri-acy protected by
$ /irst A&end&ent (freedo& of s!eech)
$ /ourth A&end&ent (unreasonale search and sei%ure)
$ Additional federal statues (e,g, *ri#acy Act of 0123)
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 22/41
12.22 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ =air inor!ation practices
$ Set of !rinci!les go#erning the collection and use of
infor&ation
$ Basis of &ost 4,S, and "uro!ean !ri#acy laws$ Based on &utuality of interest etween record holder
and indi#idual
$ 5estated and e.tended y /T in 0116 to !ro#ide
guidelines for !rotecting online !ri#acy$ 4sed to dri#e changes in !ri#acy legislation
$ '**A$ 7ra&&8+each8Bliley Act$ 9I*AA
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 23/41
12.23 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ ="C =IP principles
$ %oticeKaareness Gcore principle
$ We sites &ust disclose !ractices efore collecting data
$ ChoiceKconsent Gcore principle
$ onsu&ers &ust e ale to choose how infor&ation is used
for secondary !ur!oses
$ AccessKparticipation
$ onsu&ers &ust e ale to re#iew contest accuracy of
!ersonal data
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 24/41
12.2 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ ="C =IP principles Gcont.
$ Security
$ Data collectors &ust take ste!s to ensure accuracy securityof !ersonal data
$ Enorce!ent
$ Must e &echanis& to enforce /I* !rinci!les
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 25/41
12.28 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ European $irecti-e on $ata Protection
$ Co!panies !ust inor! people inor!ation is
collected and disclose ho it is stored and used
$ :e7uires inor!ed consent o custo!er
$ E# !e!ber nations cannot transer personal data
to countries ithout si!ilar pri-acy protection
Ge.g., the #nited States
$ #.S. businesses use sae harbor ra!eor5$ Selfregulating !olicy and enforce&ent that &eets o-ecti#es
of go#ern&ent legislation ut does not in#ol#e go#ern&ent
regulation or enforce&ent
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 26/41
12.29 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ Internet Challenges to Pri-acy
$ Coo5ies
$ Tiny files downloaded y We site to #isitor;s hard dri#e
$Identify #isitor;s rowser and track #isits to site
$ Super coo5ies G=lash coo5ies
$ +eb beacons G+eb bugs
$ Tiny gra!hics e&edded in e&ail &essages and We !ages
$ Monitor who is reading e&ail &essage or #isiting site
$ Spyare
$ Surre!titiously installed on user;s co&!uter
$ May trans&it user;s keystrokes or dis!lay unwanted ads
$ 4oogle ser-ices and beha-ioral targeting
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 27/41
12.2> Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
=igure 12D3
Coo5ies are
ritten by a
+eb site on a
-isitors hard
dri-e. +hen the
-isitor returns
to that +ebsite, the +eb
ser-er re7uests
the I$ nu!ber
ro! the coo5ie
and uses it to
access the data
stored by that
ser-er on that-isitor. "he
+eb site can
then use these
data to display
personalied
inor!ation.
Ho Coo5ies Identiy +eb )isitorsHo Coo5ies Identiy +eb )isitors
"he *oral $i!ensions o Inor!ation Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 28/41
12.2@ Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ "he #nited States allos businesses to gather
transaction inor!ation and use this or other
!ar5eting purposes
$ &nline industry pro!otes selDregulation o-erpri-acy legislation
$ Hoe-er, e?tent o responsibility ta5en -aries
$ State&ents of infor&ation use
$ &ptDout &odels selected o#er optDin
$ 'nline <seals= of !ri#acy !rinci!les
$ *ost online pri-acy policies cannot be understood
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 29/41
12.2 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ "echnical solutions
$ "he Plator! or Pri-acy Preerences GP3P
$ Intended to !ro#ide standard for co&&unicating a We
site;s !ri#acy !olicies to #isitor;s We rowser
$ 4ser s!ecifies !ri#acy le#els desired in rowser settings
$ 4nsuccessful
$ 'roser eatures
$ Pri-ateJ brosing
$ $o not trac5J eature
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 30/41
12.30 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Interacti-e Session "echnologyInteracti-e Session "echnology
<ie on the 4rid iPhone 'eco!es i"rac5<ie on the 4rid iPhone 'eco!es i"rac5
$ :ead the Interacti-e Session and then discuss the
olloing 7uestions
$ +hy do cell phone !anuacturers GApple, 4oogle,
and 'lac5'erry ant to trac5 here their custo!ers
go
$ $o you thin5 cell phone custo!ers should be able to
turn trac5ing o Should custo!ers be inor!edhen they are being trac5ed +hy or hy not
$ $o you thin5 cell phone trac5ing is a -iolation o a
persons pri-acy
"he *oral $i!ensions o Inor!ation Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 31/41
12.31 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Property :ights Intellectual PropertyProperty :ights Intellectual Property
"he *oral $i!ensions o Inor!ation Syste!s
$ Intellectual property intangile !ro!erty of any kind
created y indi#iduals or cor!orations
$ "hree !ain ays that intellectual property isprotected
$ "rade secret intellectual work or !roduct elonging to usiness
not in the !ulic do&ain
$ Copyright statutory grant !rotecting intellectual !ro!erty fro&eing co!ied for the life of the author !lus 2> years
$ Patents grants creator of in#ention an e.clusi#e &ono!oly on
ideas ehind in#ention for ?> years
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 32/41
12.32 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ Challenges to intellectual property rights
$ $igital !edia dierent ro! physical !edia Ge.g.,
boo5s
$ "ase of re!lication$ "ase of trans&ission (networks Internet)
$ Difficulty in classifying software
$ o&!actness
$ Difficulties in estalishing uni@ueness
$ $igital *illenniu! Copyright Act G$*CA
$ Makes it illegal to circu&#ent technologyased
!rotections of co!yrighted &aterials
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
E i l * I i S
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 33/41
12.33 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ Accountability, liability, control
$ Co!puterDrelated liability proble!s
$ I sotare ails, ho is responsible$ If seen as !art of &achine that in-ures or har&s software
!roducer and o!erator &ay e liale
$ If seen as si&ilar to ook difficult to hold author!ulisher
res!onsile
$ What should liaility e if software seen as ser#ice Would
this e si&ilar to tele!hone syste&s not eing liale for
trans&itted &essages
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
SE ti l * t I ti S t
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 34/41
12.3 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
$ Syste! 7uality data 7uality and syste!
errors
$ +hat is an acceptable, technologically easible
le-el o syste! 7uality$ /lawless software is econo&ically unfeasile
$ "hree principal sources o poor syste!
peror!ance
$ Software ugs errors
$ 9ardware or facility failures
$ *oor in!ut data @uality (&ost co&&on source of usiness
syste& failure)
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
E ti l * t I ti S tE ti l * t I ti S t
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 35/41
12.38 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
uality o <ie E7uity, Access, and 'oundariesuality o <ie E7uity, Access, and 'oundaries
"he *oral $i!ensions o Inor!ation Syste!s
$ %egati-e social conse7uences o syste!s
$ 'alancing poer although co&!uting !ower
decentrali%ing key decision &aking re&ains centrali%ed$ :apidity o change usinesses &ay not ha#e enough
ti&e to res!ond to gloal co&!etition
$ *aintaining boundaries co&!uting Internet use
lengthens workday infringes on fa&ily !ersonal ti&e
$ $ependence and -ulnerability !ulic and !ri#ate
organi%ations e#er &ore de!endent on co&!uter syste&s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
E ti l * t I ti S tE ti l * t I ti S t
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 36/41
12.39 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
Although some
people enjoy the
convenience of
working at home, the
do anythinganywhere computing
environment can blur
the traditional
boundaries between
work and family time.
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
E ti l * t I ti S tE ti l * t I ti S t
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 37/41
12.3> Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
$ Co!puter cri!e and abuse
$ Co!puter cri!e: co&&ission of illegal acts through use of
co&!ute or against a co&!uter syste&Cco&!uter &ay e
o-ect or instru&ent of cri&e
$ Co!puter abuse unethical acts not illegal
$ Spa! high costs for usinesses in dealing with s!a&
$ E!ploy!ent
$ :eengineering or5 resulting in lost ;obs
$ E7uity and accessBthe digital di-ide
$ ertain ethnic and inco&e grou!s in the 4nited States less
likely to ha#e co&!uters or Internet access
"he *oral $i!ensions o Inor!ation Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
E ti l * t I ti S tE ti l * t I ti S t
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 38/41
12.3@ Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
$ Health ris5s
$ :epetiti-e stress in;ury G:SI
$ +argest source is co&!uter keyoards
$ ar!al Tunnel Syndro&e (TS)
$ Co!puter -ision syndro!e GC)S
$"yestrain and headaches related to screen use
$ "echnostress
$ Aggra#ation i&!atience fatigue
"he *oral $i!ensions o Inor!ation Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
E ti l * t I ti S tEssentials o *anage!ent Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 39/41
12.3 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
"he *oral $i!ensions o Inor!ation Syste!s
:epetiti-e stress in;ury G:SI is the leading occupational disease today. "he
single largest cause o :SI is co!puter 5eyboard or5
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 40/41
12.0 Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Interacti-e Session PeopleInteracti-e Session People"oo *uch Inor!ation"oo *uch Inor!ation
$ :ead the Interacti-e Session and then discuss the
olloing 7uestions
$ +hat are so!e o the argu!ents or and against the use
o digital !edia
$ Ho !ight the brain aected by constant digital !edia
usage
$ $o you thin5 these argu!ents outeigh the positi-es odigital !edia usage +hy or hy not
$ +hat additional concerns are there or children using
digital !edia Should children under @ years o age use
co!puters and cell phones +hy or hy not
Essentials o *anage!ent Inor!ation Syste!sEssentials o *anage!ent Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!sChapter 12 Ethical and Social Issues in Inor!ation Syste!s
"he *oral $i!ensions o Inor!ation Syste!s
8/16/2019 Laudon Ess10e Spp 12
http://slidepdf.com/reader/full/laudon-ess10e-spp-12 41/41
Recommended