Lewis Jones Business Transformation Through Technology

Lewis Jones

Business Transformation Through TechnologyBusiness Transformation Through Technology

AgendaAgenda

• Fujitsu

• Smartcards

• The NSCP Product

• Suppliers Impact

• 3rd Largest IT Company in the World• Strong Focus in Public Sector

– 150 Local Government Customers

– Prevalent in Central Government £1billion+ Contracts - NHS, MOD, Inland Revenue, DWP

• Involved in numerous Card Schemes e.g– Tesco’s

– NERSC

– NSCP

– Young Scot

FujitsuFujitsu

Joining up Public Sector cards• Transport• Youth Card• NHS employee

Smart CardsSmart Cards

Cards +++Leisure, Library, Rent, Schools, Tourism, Employee, Proof of age, Purchasing, Parking, Bus Pass, Concessionary, Loyalty, etc………

• ID Card

IdentityIdentity

PaymentPayment

Personalised Personalised ServicesServices

AUTHENTICATION

REGISTRATION

Like it or not Smart Cards are the future

Government Objective

Citizen Benefits

Joined up services and efficiencies

Resulting in real e.government focus

Obstacles

Resources & Cost

Service Delivery Priorities

The Business Case !!!!

State of the MarketState of the Market

The Business CaseThe Business Case

Current cost

Released Capacity

New cost

£

Reduced Cards lead to cost reduction & efficiencies

Citizen benefits and citizen account

Regional & Partnerships are key

Its hard

Efficiency / SavingsEfficiency / Savings

• Simple Questions:– How many existing card schemes?

– How many cards?

– How many existing databases?

– How many electronic identities?

– How many licence fees?

– How much staff time?

– What partnership opportunities, eg other LAs schools, health, tourism, sport

ObservationsObservations

• Many card schemes have been implemented for single purposes resulting in multiple schemes in single organisations

• There are regular OJEU notices from Local Authorities seeking card based solutions for school meals, leisure centre access and libraries, regardless of the national project.

• The same for Transport, concessionary travel, a key target citizen for LA’s

• There needs to be a national infrastructure available for delivery

• Distribution and management needs to be centrally controlled and locally delivered

Standing out in the crowd

The National Smartcard ProductThe National Smartcard Product

Government Funded

Designed by Local Government

Driven forward by User Group

Simple & Cost Effective

Smartconnect

Providing

•Government Standards

•Government Services

•Government Shareware

The NSCPThe NSCP

• Business Cases• Starter Kit• Multi-Application, Multi-Use SmartCard• Software including

– Card Management System • Enrolment & Cardholder Management

– Database• Schema and Database Manager

– Print & Personalisation (Card encoding & production)– Card Explorer– ACTIVEX Controls

• CRM integration middleware– Java Applets

• IFH (Iso File Handler)• CCDA (Citizen Data Application – Government Logic Layer)• ITSO Personalisation• Others (eg CEPS purse capability; PKI capability)

– Mifare1K (for legacy compatibility and transport)

What Does it ProvideWhat Does it Provide

OverviewOverview

Card

H

old

er

Datab

ase

Citizen Enrolment & Application Processing

Card Personalisation and Issuance

Manage Cardholder Data Add & Remove

services

Legacy Systems

Connections

Reporting & Analysis

1234 5678 8765 4321

Card Usages

ParkingSchoolsLibraryLeisure

TransportAuthentication

ePurseAccess

etc

SmartCard

Card Productio

n & Issuance

Proof Checks

Enrolment &

Application

Processing

Proof Acceptable

Update database

NO

Apply

Demonstration ProcessDemonstration Process

SmartconnectSmartconnectIts RealIts Real

WHY WAITWHY WAIT

Library ApplicationThe following screen shots are from the live Library system at Bolton MBC.

The smartcard is used as the library card and the borrower details are obtained from the card together with other Information not previously available.This additional information can be used for analysis and marketing purposes as well as for management information

SmartconnectSmartconnectIts RealIts Real

WHY WAITWHY WAIT

Borrower form whilst transferral of data from

smartcard is in progress

Confirmatory box to show record has

been updated

Same borrower form with additional data i.e.

smartcard ID and analysis field uploaded from smart

card

The following ticket has been issued as a result of anITSO “stored travel rights” transaction on the 225 bus routebetween Clitheroe and Blackburn.

TransportTransport

Early Adopters

–Suffolk

–Cambridgeshire

–Chester

–Bolton and Blackburn• Cross regional scheme and transport

–Observer Licences are being issued

It Delivers:-• PSO G12

• ITSO

• MULTI APPLICATION

• INTEROPERABILITY

Where is it nowWhere is it now

Current SmartConnect StatusCurrent SmartConnect Status

SustainabilitySustainability

– Source Code Contract

– Version 2 available• Example CDROM

– Version 3 August• New Improved Card Explorer

– MiFare 4K

– Card Designer

• Java 2.1.1 & GP2.1.1 – Faster bigger cards

• New IFH

• Usability Enhancements

• Regression and Load Testing

Citizen Identity ManagementCitizen Identity Management

The SmartConnect software is an excellent foundation for:

– enrolling citizens– associating them with services, entitlements– issuing them with cards or tokens– managing the card or token life cycle– integrating to other public sector providers, especially

via Government Connect

Secure online authentication via the Government Gateway – to be integrated with Government Connect

Real Competition

Shareware

Interoperability

Need to work with NSCP & GC

Current SuppliersCurrent Suppliers

SummarySummary

• The case for the SmartConnect software is compelling for reasons of Identity Management and Gershon efficiencies

• It’s not about the card

• It’s about improving the citizens’ experience of government services

• It’s about modernising services …

WHY WAITWHY WAIT