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Majkrosoft servisna platforma namenjena javnim institucijama i građanima (CSP Platforma) Slaviša Ilić, Solutions Specialist
Najveći izazovi javnog sektora u svetu
Krug izazova
Građani i privredni subjekti
Zaposleni u JS Menadžeri u JS
• Šta je moj cilj? • Resursi na raspolaganju? • Trenutne performanse? • Kako poboljšati?
• Šta treba da uradim? • Koga da pitam? • Gde treba da idem?
• Koga opslužujem? • Kako da pružim servis? • Koje alate koristim?
Rezultati Kapacitet
Efikasna interakcija
3
Kako Majkrosoft može pomoći javnom sektoru
• Bolje korišćenje resursa, efikasnije usluge građanima.
• Korišenje inovacija na polju sigurnosti, pouzdanosti i visoke
dostupnosti podataka.
• Ubrzati modernizaciju javnog sektora u smislu primene fleksibilnih i
interoperabilnih poslovnih rešenja.
• Korišćenje različitih kanala komunikacije i interakcije.
• Omogućiti građanima elektronske servise i informacije kojima
mogu pristupiti u bilo koje vreme i sa bilo kog mesta.
• Omogućiti dvosmernu komunikaciju sa građanima.
• Nova radna mesta i nove prilike za investicije.
• Pomoć u smislu obuke i pristupa novim tehnologijama za
nezaposlene.
• Partnerstvo u segmentu obrazovanja sa nacionalnim vladama,
školama i profesorima.
CSP Platforma
Ključni izazovi
Ljudi i procesi
Aplikativna
rešenja
Tehnologija /
Infrastruktura
Naša vizija
Pomoći državnim,
regionalnim i lokalnim
institucijama da kroz
zajedničko partnerstvo sa
Majkrosoftom pruže bolje
usluge svojim građanima
koristeći nova rešenja
Infrastruktura – Microsoft Cloud
Windows Server Platforma
Bezbednost
Upravljanje i kontrola
Integracija
Desktop Servisi
Objedinjene Komunikacije
CSP
Interoperabilnost: Mogućnost da raznorodni
sistemi rade zajedno i na taj način povećaju
poslovnu vrednost.
Interoperabilnost
Majkrosoft poslovna rešenja
Interni portali
Upravljanje performansama
Benefiti CSP Platforme
Local government applications
CEO
Operations Land Social Care
Finance HR
Assess Assign Manage
Građani
Integrisani
servisi
Privreda
Brži
administrativni
procesi
Zaposleni
Efikasni alati,
pristup ažurnim
podacima
Menadžeri
Tačne i pravovremene
informacije
1. Kvalitet
servisa
2. Produktivnost
i efikasnost
3. Prave
odluke
Uprava Carina Republike Srbije – Internet portal http://www.carina.rs
Rezultat – jednostavniji život za sve
Zaposleni u JS
Građani i
privredni subjekti
Menadžeri u JS
Produktivnost
Zadovoljstvo
dostupnim servisima
Podrška u donošenju
odluka
Government/Citizen Interaction Cases Descriptions
Citizen Portals
Biscay Provincial Authority, Spain Microsoft and WISeKey partnership to deploy the Regional Government of Biscay‘s delivery of CSP platform, including citizen e-ID for 1.2 millions of citizens.
Royal Borough of Kingston Area Council Saves More Than £5 Million Over Three Years
with Services Solution.
Centre Wellington Case Study (CA) Centre Wellington centralizes data and improves citizen service
with Microsoft CRM.
Citizen contact centers
City of London The City of London needed a system to track citizen contact,
manage city hospitality events and to store election data base
information for their businesses. Microsoft Dynamics CRM
integrated information from 19 different departments to
become more responsive to customer needs
City of Milan The Contact Center created by the City of Milan receives
almost two million calls per year. In order to streamline call
processing and deliver better municipal services, the city set up
a dedicated phone number for city services and deployed
Microsoft Dynamics® CRM as part of the Microsoft® Citizen
Service Platform solution
Customer Evidence
Government Worker Productivity Cases Descriptions
Performance Management
U.S. Department of Transportation Maritime Administration Maritime agency provides real-time data with enhanced visualization technology.
Energy Services Regulatory Authority Microsoft solution makes it easier for ERSE to oversee energy
markets.
City of Bergen City government moves to efficient, environment-friendly
paperless meetings.
Compliance and Accountability
Ebersberg District Administration District administration realizes financial transparence,
accountability, and control.
Alabama Medicaid Agency Alabama Medicaid Agency cut time spent on identity
management by 75%.
Town of Claremont (Australia) Meridio, a Microsoft product-based Electronic Document
Management and Records Management solution, enables the
Town of Claremont to meet legislative and regulatory
compliance.
Communications and Collaboration
Tampa Police Department Innovative technology helps Tampa Police raise security and lower costs at the Super Bowl.
City of Calgary The City of Calgary prepares for a future of citizen service
delivery with the help of SharePoint 2007, Office
Communications Server 2007, and Office 2007.
Swiss Council for Accident Prevention (bfu), Switzerland Swiss Safety Council enhances unified communications and
improves productivity.
Customer Evidence
Optimizing Gov IT Infrastructure Cases Descriptions
Asset Consolidation and Management
Tel Aviv Municipality Tel Aviv Municipality enhances flexibility and reduces costs with virtualization.
State of Indiana State of Indiana saves US$14 million, boosts IT reliability, and
offers new services for residents.
Perth and Kinross Council (Scotland) Scottish Council saves £100,000 in the first year by virtualizing
server estate.
Optimized Desktop
East Lothian Council U.K. local authority saves £80,000 on infrastructure with
virtualized servers.
City of Miami, FL City of Miami uses Windows 7 platform to improve city
services with less budget.
Center for the Study of the Presidency and Congress Workflow speeds up for government policy think tank
situation.
Cloud and On-Premises Security and Privacy
London Borough of Newham London Borough of Newham pioneers large-scale implementation for identity management.
City of Carlsbad City government uses online services for messaging and saves
40% annually.
Landratsamt Bayreuth (Germany) Municipal government uses virtualization solution to reduce
costs and tighten security.
Customer Evidence
Recommended