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8/17/2019 McLeod CH04
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© 2007 by Prentice Hall© 2007 by Prentice Hall Management Information Systems, 10/e RManagement Information Systems, 10/e Raymond McLeod and eorge Sc!ellaymond McLeod and eorge Sc!ell 11
ManagementManagement
Information Systems,Information Systems,10/e10/e
Raymond McLeod "r# and eorge P#Raymond McLeod "r# and eorge P#
Sc!ellSc!ell
8/17/2019 McLeod CH04
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© 2007 by Prentice Hall© 2007 by Prentice Hall Management Information Systems, 10/e RManagement Information Systems, 10/e Raymond McLeod and eorge Sc!ellaymond McLeod and eorge Sc!ell 22
$!a%ter &$!a%ter &System 'sers and (e)elo%ersSystem 'sers and (e)elo%ers
8/17/2019 McLeod CH04
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© 2007 by Prentice Hall
Management Information Systems, 10/e Raymond Mc
"
Learning *b+ecti)esLearning *b+ecti)es
# no- t!at t!e organi.ational content forno- t!at t!e organi.ational content for
systems de)elo%ment and se is c!angingsystems de)elo%ment and se is c!anging
from a %!ysical to a )irtal strctre#from a %!ysical to a )irtal strctre#
# no- -!o t!e information s%ecialists areno- -!o t!e information s%ecialists areand !o- t!ey can be integrated into anand !o- t!ey can be integrated into an
information ser)ices organi.ation#information ser)ices organi.ation#
#
e alert to ne- directions t!at t!ee alert to ne- directions t!at t!einformation ser)ices organi.ation may tae#information ser)ices organi.ation may tae#
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Management Information Systems, 10/e Raymond Mc
$
Learning *b+ecti)es $ont3d4Learning *b+ecti)es $ont3d4
#'nderstand -!at is meant by 5end6'nderstand -!at is meant by 5end6
ser com%ting and -!y it cameser com%ting and -!y it came
abot#abot#
#8%%reciate t!at sers, es%ecially t!ose8%%reciate t!at sers, es%ecially t!ose
-it! an end6ser com%ting ca%ability,-it! an end6ser com%ting ca%ability,
are a )alable information resorce#are a )alable information resorce#
#no- t!e bene9ts and riss of end6no- t!e bene9ts and riss of end6
ser com%ting#ser com%ting#
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Management Information Systems, 10/e Raymond Mc
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Learning *b+ecti)es $ont3d4Learning *b+ecti)es $ont3d4
# e a-are of t!e ty%es of no-ledge and sille a-are of t!e ty%es of no-ledge and sill
t!at are im%ortant to systems de)elo%ment#t!at are im%ortant to systems de)elo%ment#
# 8%%reciate t!e )ale of managing t!e8%%reciate t!e )ale of managing t!e
no-ledge !eld by information s%ecialistsno-ledge !eld by information s%ecialistsand sers#and sers#
# Recogni.e t!e bene9ts and riss of t!eRecogni.e t!e bene9ts and riss of t!e
)irtal o:ce and t!e )irtal organi.ation#)irtal o:ce and t!e )irtal organi.ation#
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Management Information Systems, 10/e Raymond Mc
&
;igre  Information Systems 8re;igre  Information Systems 8re
(e)elo%ed to S%%ort(e)elo%ed to S%%ort
*rgani.ational Le)els and 8reas*rgani.ational Le)els and 8reas
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Management Information Systems, 10/e Raymond Mc
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Information Ser)ices IS4Information Ser)ices IS4
*rgani.ation*rgani.ation# Information resorcesInformation resorces
# Information s%ecialistsInformation s%ecialists System analystsSystem analysts
(atabase administrators(atabase administrators
<ebmasters<ebmasters
=et-or s%ecialists=et-or s%ecialists
ProgrammersProgrammers *%erators*%erators
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Management Information Systems, 10/e Raymond Mc
'
>!e Informational Ser)ices >!e Informational Ser)ices
*rgani.ational Strctre*rgani.ational Strctre
# >rend from centrali.ed to decentrali.ed >rend from centrali.ed to decentrali.ed
strctre#strctre#
(i)isional information o:cer (I*4(i)isional information o:cer (I*4
# Inno)ati)eInno)ati)e
Partner modelPartner model
Platform modelPlatform model
Scalable modelScalable model
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Management Information Systems, 10/e Raymond Mc
(
;igre &#? 8 =et-or Model;igre &#? 8 =et-or Model
of Information Ser)icesof Information Ser)ices
*rgani.ation*rgani.ation
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Management Information Systems, 10/e Raymond Mc
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=et-or Model $ont3d4=et-or Model $ont3d4
#Visioning network Visioning network enables t!e $I* toenables t!e $I* to-or -it! to% management in strategic-or -it! to% management in strategic%lanning for information resorces#%lanning for information resorces#
#Innovation network Innovation network is sed by t!eis sed by t!e$I* to interface -it! bsiness areas so$I* to interface -it! bsiness areas sot!at inno)ations can be de)elo%ed#t!at inno)ations can be de)elo%ed#
#
Sourcing network Sourcing network is tili.ed tois tili.ed tointerface -it! )endor for ac@iringinterface -it! )endor for ac@iringinformation resorces#information resorces#
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Management Information Systems, 10/e Raymond Mc
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And6ser $om%tingAnd6ser $om%ting
#End-user computingEnd-user computing EUCEUC4 is t!e4 is t!ede)elo%ment by sers of all or %arts ofde)elo%ment by sers of all or %arts oft!eir information systems#t!eir information systems#
#A'$ !as & main inBencesCA'$ !as & main inBencesC >!e im%act of com%ter edcation# >!e im%act of com%ter edcation#
>!e information ser)ices baclog# >!e information ser)ices baclog#
Lo-6cost !ard-are#Lo-6cost !ard-are#
Pre-ritten soft-are#Pre-ritten soft-are#
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Management Information Systems, 10/e Raymond Mc
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ene9ts of A'$ene9ts of A'$
#Matc! ca%abilities and c!allenges#Matc! ca%abilities and c!allenges#
#Redce t!e commnication ga%#Redce t!e commnication ga%#
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Management Information Systems, 10/e Raymond Mc
1"
Riss of A'$Riss of A'$
#Poorly targeted systems#Poorly targeted systems#
#Poorly designed and docmentedPoorly designed and docmented
systems#systems#
# Ine:cient se of informationIne:cient se of information
resorces#resorces#
#
Loss of data integrity#Loss of data integrity##Loss of secrity#Loss of secrity#
#Loss of control#Loss of control#
d i $ i i l d d
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Management Information Systems, 10/e Raymond Mc
1$
Adcation $riteria, no-ledge, andAdcation $riteria, no-ledge, and
Sills =eeded for $areers inSills =eeded for $areers in
Information SystemsInformation Systems
# Systems de)elo%ment no-ledgeSystems de)elo%ment no-ledge $om%ter literacy$om%ter literacy
Information literacyInformation literacy
siness fndamentalssiness fndamentals Systems t!eorySystems t!eory
Systems de)elo%ment %rocessSystems de)elo%ment %rocess
Systems life cycle SL$4 and SystemsSystems life cycle SL$4 and Systems
de)elo%ment life cycle S(L$4de)elo%ment life cycle S(L$4
Systems modelingSystems modeling
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Management Information Systems, 10/e Raymond Mc
1%
>able  no-ledge >able  no-ledge
Re@irementsRe@irements
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Management Information Systems, 10/e Raymond Mc
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Adcation $riteria, D$ont3d4Adcation $riteria, D$ont3d4
#Systems de)elo%ment sillsSystems de)elo%ment sills
$ommnications sills$ommnications sills
8nalytical ability8nalytical ability
$reati)ity$reati)ity
Leaders!i%Leaders!i%
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Management Information Systems, 10/e Raymond Mc
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>able  Sill Re@irements >able  Sill Re@irements
M i t! l dM i t! l d
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Management Information Systems, 10/e Raymond Mc
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Managing t!e no-ledgeManaging t!e no-ledge
Re%resented by t!e ;irm3sRe%resented by t!e ;irm3s
Information ResorcesInformation Resorces #Ofce automationOfce automation incldes all of t!eincldes all of t!e
formal and informal electronic systemsformal and informal electronic systems
%rimarily concerned -it! t!e%rimarily concerned -it! t!e
commnication of information to andcommnication of information to andfrom %ersons bot! inside and otsidefrom %ersons bot! inside and otside
t!e 9rm#t!e 9rm#
#S!ift from clerical to managerialS!ift from clerical to managerial%roblem sol)ing#%roblem sol)ing#
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Management Information Systems, 10/e Raymond Mc
1(
>!e Eirtal *:ce >!e Eirtal *:ce
#TelecommutingTelecommuting describes !o-describes !o-
em%loyees cold electronicallyem%loyees cold electronically
5commte to -or#5commte to -or#
#HotelingHoteling is -!en t!e 9rm %ro)ides ais -!en t!e 9rm %ro)ides a
central facility t!at can be s!ared bycentral facility t!at can be s!ared by
em%loyees as t!e need for o:ce s%aceem%loyees as t!e need for o:ce s%ace
and s%%ort arises#and s%%ort arises#
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Management Information Systems, 10/e Raymond Mc
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>!e Eirtal *:ce $ont3d4 >!e Eirtal *:ce $ont3d4
#8d)antages8d)antages Redced facility cost#Redced facility cost#
Redced e@i%ment cost#Redced e@i%ment cost#
Redced -or sto%%ages#Redced -or sto%%ages# Social contribtion#Social contribtion#
#(isad)antages(isad)antages
Lo- morale#Lo- morale# ;ear of secrity riss#;ear of secrity riss#
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Management Information Systems, 10/e Raymond Mc
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>!e Eirtal *rgani.ation >!e Eirtal *rgani.ation
#Three I EconomThree I Econom is t!ose indstriesis t!ose indstries
t!at are most attracted to t!e conce%tt!at are most attracted to t!e conce%t
of t!e )irtal o:ce and t!e )irtalof t!e )irtal o:ce and t!e )irtal
organi.ation and t!ose t!at add )aleorgani.ation and t!ose t!at add )alein t!e form ofin t!e form of informationinformation,, ideasideas, and, and
intelligenceintelligence##
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Management Information St 10/ R d M
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>!e Hman Alement >!e Hman Alement
#Most im%ortant ingredient in t!eMost im%ortant ingredient in t!e
de)elo%ment and se of informationde)elo%ment and se of information
systems#systems#
#Main %layersMain %layers
'sers'sers
Information s%ecialistsInformation s%ecialists
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