McLeod CH04

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© 2007 by Prentice Hall© 2007 by Prentice Hall Management Information Systems, 10/e RManagement Information Systems, 10/e Raymond McLeod and eorge Sc!ellaymond McLeod and eorge Sc!ell 11

ManagementManagement

Information Systems,Information Systems,10/e10/e

Raymond McLeod "r# and eorge P#Raymond McLeod "r# and eorge P#

Sc!ellSc!ell

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© 2007 by Prentice Hall© 2007 by Prentice Hall Management Information Systems, 10/e RManagement Information Systems, 10/e Raymond McLeod and eorge Sc!ellaymond McLeod and eorge Sc!ell 22

$!a%ter &$!a%ter &System 'sers and (e)elo%ersSystem 'sers and (e)elo%ers

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© 2007 by Prentice Hall

Management Information Systems, 10/e Raymond Mc

"

Learning *b+ecti)esLearning *b+ecti)es

# no- t!at t!e organi.ational content forno- t!at t!e organi.ational content for

systems de)elo%ment and se is c!angingsystems de)elo%ment and se is c!anging

from a %!ysical to a )irtal strctre#from a %!ysical to a )irtal strctre#

# no- -!o t!e information s%ecialists areno- -!o t!e information s%ecialists areand !o- t!ey can be integrated into anand !o- t!ey can be integrated into an

information ser)ices organi.ation#information ser)ices organi.ation#

#

e alert to ne- directions t!at t!ee alert to ne- directions t!at t!einformation ser)ices organi.ation may tae#information ser)ices organi.ation may tae#

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$

Learning *b+ecti)es $ont3d4Learning *b+ecti)es $ont3d4

#'nderstand -!at is meant by 5end6'nderstand -!at is meant by 5end6

ser com%ting and -!y it cameser com%ting and -!y it came

abot#abot#

#8%%reciate t!at sers, es%ecially t!ose8%%reciate t!at sers, es%ecially t!ose

-it! an end6ser com%ting ca%ability,-it! an end6ser com%ting ca%ability,

are a )alable information resorce#are a )alable information resorce#

#no- t!e bene9ts and riss of end6no- t!e bene9ts and riss of end6

ser com%ting#ser com%ting#

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%

Learning *b+ecti)es $ont3d4Learning *b+ecti)es $ont3d4

# e a-are of t!e ty%es of no-ledge and sille a-are of t!e ty%es of no-ledge and sill

t!at are im%ortant to systems de)elo%ment#t!at are im%ortant to systems de)elo%ment#

# 8%%reciate t!e )ale of managing t!e8%%reciate t!e )ale of managing t!e

no-ledge !eld by information s%ecialistsno-ledge !eld by information s%ecialistsand sers#and sers#

# Recogni.e t!e bene9ts and riss of t!eRecogni.e t!e bene9ts and riss of t!e

)irtal o:ce and t!e )irtal organi.ation#)irtal o:ce and t!e )irtal organi.ation#

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&

;igre &#1 Information Systems 8re;igre &#1 Information Systems 8re

(e)elo%ed to S%%ort(e)elo%ed to S%%ort

*rgani.ational Le)els and 8reas*rgani.ational Le)els and 8reas

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7

Information Ser)ices IS4Information Ser)ices IS4

*rgani.ation*rgani.ation# Information resorcesInformation resorces

# Information s%ecialistsInformation s%ecialists System analystsSystem analysts

(atabase administrators(atabase administrators

<ebmasters<ebmasters

=et-or s%ecialists=et-or s%ecialists

ProgrammersProgrammers *%erators*%erators

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'

>!e Informational Ser)ices >!e Informational Ser)ices

*rgani.ational Strctre*rgani.ational Strctre

# >rend from centrali.ed to decentrali.ed >rend from centrali.ed to decentrali.ed

strctre#strctre#

(i)isional information o:cer (I*4(i)isional information o:cer (I*4

# Inno)ati)eInno)ati)e

Partner modelPartner model

Platform modelPlatform model

Scalable modelScalable model

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(

;igre &#? 8 =et-or Model;igre &#? 8 =et-or Model

of Information Ser)icesof Information Ser)ices

*rgani.ation*rgani.ation

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10

=et-or Model $ont3d4=et-or Model $ont3d4

#Visioning network Visioning network enables t!e $I* toenables t!e $I* to-or -it! to% management in strategic-or -it! to% management in strategic%lanning for information resorces#%lanning for information resorces#

#Innovation network Innovation network is sed by t!eis sed by t!e$I* to interface -it! bsiness areas so$I* to interface -it! bsiness areas sot!at inno)ations can be de)elo%ed#t!at inno)ations can be de)elo%ed#

#

Sourcing network Sourcing network is tili.ed tois tili.ed tointerface -it! )endor for ac@iringinterface -it! )endor for ac@iringinformation resorces#information resorces#

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11

And6ser $om%tingAnd6ser $om%ting

#End-user computingEnd-user computing EUCEUC4 is t!e4 is t!ede)elo%ment by sers of all or %arts ofde)elo%ment by sers of all or %arts oft!eir information systems#t!eir information systems#

#A'$ !as & main inBencesCA'$ !as & main inBencesC >!e im%act of com%ter edcation# >!e im%act of com%ter edcation#

>!e information ser)ices baclog# >!e information ser)ices baclog#

Lo-6cost !ard-are#Lo-6cost !ard-are#

Pre-ritten soft-are#Pre-ritten soft-are#

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12

ene9ts of A'$ene9ts of A'$

#Matc! ca%abilities and c!allenges#Matc! ca%abilities and c!allenges#

#Redce t!e commnication ga%#Redce t!e commnication ga%#

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1"

Riss of A'$Riss of A'$

#Poorly targeted systems#Poorly targeted systems#

#Poorly designed and docmentedPoorly designed and docmented

systems#systems#

# Ine:cient se of informationIne:cient se of information

resorces#resorces#

#

Loss of data integrity#Loss of data integrity##Loss of secrity#Loss of secrity#

#Loss of control#Loss of control#

d i $ i i l d d

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1$

Adcation $riteria, no-ledge, andAdcation $riteria, no-ledge, and

Sills =eeded for $areers inSills =eeded for $areers in

Information SystemsInformation Systems

# Systems de)elo%ment no-ledgeSystems de)elo%ment no-ledge $om%ter literacy$om%ter literacy

Information literacyInformation literacy

siness fndamentalssiness fndamentals Systems t!eorySystems t!eory

Systems de)elo%ment %rocessSystems de)elo%ment %rocess

Systems life cycle SL$4 and SystemsSystems life cycle SL$4 and Systems

de)elo%ment life cycle S(L$4de)elo%ment life cycle S(L$4

Systems modelingSystems modeling

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1%

>able &#1 no-ledge >able &#1 no-ledge

Re@irementsRe@irements

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1&

Adcation $riteria, D$ont3d4Adcation $riteria, D$ont3d4

#Systems de)elo%ment sillsSystems de)elo%ment sills

$ommnications sills$ommnications sills

8nalytical ability8nalytical ability

$reati)ity$reati)ity

Leaders!i%Leaders!i%

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17

>able &#2 Sill Re@irements >able &#2 Sill Re@irements

M i t! l dM i t! l d

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1'

Managing t!e no-ledgeManaging t!e no-ledge

Re%resented by t!e ;irm3sRe%resented by t!e ;irm3s

Information ResorcesInformation Resorces #Ofce automationOfce automation incldes all of t!eincldes all of t!e

formal and informal electronic systemsformal and informal electronic systems

%rimarily concerned -it! t!e%rimarily concerned -it! t!e

commnication of information to andcommnication of information to andfrom %ersons bot! inside and otsidefrom %ersons bot! inside and otside

t!e 9rm#t!e 9rm#

#S!ift from clerical to managerialS!ift from clerical to managerial%roblem sol)ing#%roblem sol)ing#

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1(

>!e Eirtal *:ce >!e Eirtal *:ce

#TelecommutingTelecommuting describes !o-describes !o-

em%loyees cold electronicallyem%loyees cold electronically

5commte to -or#5commte to -or#

#HotelingHoteling is -!en t!e 9rm %ro)ides ais -!en t!e 9rm %ro)ides a

central facility t!at can be s!ared bycentral facility t!at can be s!ared by

em%loyees as t!e need for o:ce s%aceem%loyees as t!e need for o:ce s%ace

and s%%ort arises#and s%%ort arises#

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20

>!e Eirtal *:ce $ont3d4 >!e Eirtal *:ce $ont3d4

#8d)antages8d)antages Redced facility cost#Redced facility cost#

Redced e@i%ment cost#Redced e@i%ment cost#

Redced -or sto%%ages#Redced -or sto%%ages# Social contribtion#Social contribtion#

#(isad)antages(isad)antages

Lo- morale#Lo- morale# ;ear of secrity riss#;ear of secrity riss#

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21

>!e Eirtal *rgani.ation >!e Eirtal *rgani.ation

#Three I EconomThree I Econom is t!ose indstriesis t!ose indstries

t!at are most attracted to t!e conce%tt!at are most attracted to t!e conce%t

of t!e )irtal o:ce and t!e )irtalof t!e )irtal o:ce and t!e )irtal

organi.ation and t!ose t!at add )aleorgani.ation and t!ose t!at add )alein t!e form ofin t!e form of informationinformation,, ideasideas, and, and

intelligenceintelligence##

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© 2007 by Prentice Hll

Management Information St 10/ R d M

22

>!e Hman Alement >!e Hman Alement

#Most im%ortant ingredient in t!eMost im%ortant ingredient in t!e

de)elo%ment and se of informationde)elo%ment and se of information

systems#systems#

#Main %layersMain %layers

'sers'sers

Information s%ecialistsInformation s%ecialists

Documents

McLeod CH04