MPCA Fleet Management Kaizen (2)

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

• June 25, 2009

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Team

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

TeamChampion:

Sponsor:Team Leader:

Member:Member:Member:Member:Member:Member:Member:Member:

Delta Air Line Guests:Facilitators:Consultant:

Myrna HalbachCathy MoegerLizz SheridanSuzanne HansonDenny HanselmanLee GanskeNancy MillerMelissa RaunerChris BashorMike ConnollyCharles PattenKen Higginbotham, Tamzan MillerSherryl Livingston, Beth AschingerShannon Carver

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

ScopeThe team looked at ways to improve three

areas:• Increase opportunities for carpooling with

MPCA fleet vehicles, • Increase the use of the most efficient

vehicle for the job to save fuel, and • Improve the MPCA’s vehicle reservation

process.

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Goals

• Reduce vehicle miles traveled 10% by December 31, 2010, through carpooling

• Reduce gasoline usage 25% by December 31, 2010, through use of most efficient vehicle

• Standardize the MPCA’s vehicle reservation process

• Complete an implementation plan that outlines immediate action steps and action steps for future consideration

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Items to Achieve Goals• Already being worked by other teams

– Strategic placement of resources for business needs (geographic)– Agency mission– Non-travel communication alternatives– Fleet composition

• Others– Carpooling culture and rewards– Reservation process and application improvements– Standardized meetings– Carpool with other agencies– Trip Planning– Education & Training– Research/Benchmarking

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Reservations/Data Sub Team

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Current State Map

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Future State Map

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Vehicle Travel Reservation System

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Create Reservation

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Create Trip

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Carpool Alert

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Voluntary Carpool Lookup – User selected to look for carpool opportunities

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Data Gathering and Reporting

• Identify Metrics– Top level (miles traveled, gasoline

consumption, carpooled trips)– Middle level (per region, vehicle type, etc)

• Modify Vehicle Log Sheet • Coordinate Data Input and Analysis

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Standardize Travel Sub team

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Standardized Travel• Fly Delta!!!!• Data shows Regional travel to St. Paul is

clustered around Tuesday, Wednesday and Thursday

• Currently 25% of trips are carpools, there are still opportunities to reduce vehicle miles

• Through guidelines on scheduling specific meeting days and times in various offices we can increase the opportunity for carpooling

• Sub team is doing research and creating a pilot program to validate this concept

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Carpool Culture & Incentives Sub Team

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Carpool Culture & Incentives Sub Team

Goal: Carpooling is the norm!What does that look like?

• Expected• Practiced• Accepted• Rewarded

• Recognized• Promoted• User-Friendly/Easy• Encouraged

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Carpool Culture & IncentivesStrategies to get us there:• Put expectations in front of everyone with top

down communication from Commissioner

As stated in our Strategic Plan, MPCA leads the way to minimize our environmental footprint. Our efforts in carpooling have an impact on the environment, and help meet Agency Goals.

Carpooling opportunities for all Agency business are made available during the vehicle reservation process.

All staff are expected to carpool when conducting state business if there is reasonable opportunity.

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Carpool Culture & Incentives

Strategies to get us there (cont.):

• Promote carpooling with new and improved tools that staff can use with ease

• Better data collected on carpooling practice• Recognition System• Measure how we are doing and identify areas

for future improvements

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Action Plan

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Lessons Learned• To help with project ownership, need to pre-meet

w/ team to discuss:– Scope and goals– Team membership and why– I.D. data needs– Lean concepts

• Kaizen event could have been done in 3 days• Need more exposure to Kaizen process (sit in on

other report outs or view videos)• Heavy users could have been included in the

report out

Lean Partners. Practical Solutions. Sustainable Results.© 2004 PDG Consultants Inc.

Questions