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North Carolina Division of Military & Veterans
Affairs 2015 Update
Background: The NEW Way = VET-centric
NEW Statute/Agency gives NCDVA authority to actually request and track outcomes…
VET-centric
VAfederal
veterans svcNCDVA
state veterans svc
COUNTYveterans svc
COMMERCEJobs &
training
DHHSHealth & wellness
EDUCATIONUNC &CCDMV
NC HOUSING FINANCE
VETERANS COURTS
NON-PROFITSCharlotte
Bridge Home
VOLUNTEER ORGs:
DAV, VFW
NATIONAL GUARD
ACTIVE MILITARY
Background: NC is NOW more veteran friendly. We have reversed the flow!
Veterans had been leaving the state…
• NC Ranks #9 in Population• NC used to Rank #9 in Veterans…
Finally, we reversed the trend.
Now, NC ranks #8(up from #9)
Now, NC ranks #5 In retirees(up from #6)
Veterans are relocating to VA, SC, GA
INTRA-agency Reform: Reorganizing NCDVA for the 21st Century.Re-thinking Strategy & Metrics for success: “Go where the veterans are…”
Launching new partnerships: VA, DHHS, Nat Guard, DMV, NC4Vets Call Center etc.
Cut Costs AND Grow Services (HOW? location, location, location)
INTER-agency Reform: Governors Working Group, Executive Order Increasing accountability and broadening the dialog with agency stakeholders.
Integrate Gov. Mil. Adv. with joint Commerce, DHHS, DOA, VA efforts
Communications Plan: Focus on “NC 4 Vets”, Events, telling our story Internal marketing and awareness campaign, external campaign with Sponsors
NCDVA Annual Report: veteran stats and performance metrics (Year-on-year)
Legislative Agenda: Workforce Development, Instate Tuition,
New Department of Military & Veterans Affairs.
Making NC the Most Veteran Friendly State
4-Prong Strategy
INTRA-agency Reform: Reorganization
38% More Offices, 400% More Trainers, 113% More Performance
INTRA-agency Reform: Reorganization
113% More Completed Claims: 2013 = 11,405 vs. 2014 = 24,256
INTRA-agency Reform: New Services and New Capabilities
844-NC4-VETS
Healthcare; 257; 12% Employment; 96; 5%
VA Benefits; 865; 42%
Housing; 86; 4%
Personal Services; 273; 13%
Education; 296; 14%
Other (No Entry); 211; 10%
Total: Reason for Call
Healthcare
Employment
VA Benefits
Housing
Personal Services
Education
Other (No Entry)
Nov-1
4
Dec-1
4
Jan-
15
Feb-1
5
Mar
-15
Apr-1
5
May
-15
Jun-
15
Jul-1
5
Aug-1
5
Sep-1
5
100
200
300
400
3313
145
97
197 190223
252
301 296337
Total: Calls Per Month
Month
Num
ber
of
Call
s
Total Calls:
Growing Capabilities:
Homeless Vets: Terry Allebaugh
Veteran Courts: John Albertson
Women Vets: Catherine Barker
INTER-agency Reform: Creating Value with Win-Wins
$500,000 DHHS Cash 2014 & 2015
$600,000 VA Office Support 2014 & 2015
$150,000 Commerce Cash for Resource Guides 2015
$250,000 Cannon Foundation Cash Grant
2015
$125,000 MetLife & Cisco Tech/Cash
2015
$1.6 Million* raised from other agencies 2014-15 so far…
*Additionally, Walmart/IVMF/NC Serves Hubs investment in coordinated communities will grow to $2 Million per year recurring.
INTER-agency Reform: Public Private Partnerships for Jobs = NC4ME.org
WALMART notes importance of awareness
INTER-agency Reform: Public Private Partnerships for services = NCSERVES.org
Proposed NC SERVES LOCATIONS:
CHLT (2015), RDU (2016), Jax/Fay (2016), TRIAD (2017)
IVMF/WALMART Model matures to $2 Million per year
Initial Seed Capital= $330 K/Yr.
1st Hub Site “Metrolina”Charlotte=$400K/yr (RFP 2015)
2nd Hub Site Raleigh=$400K/yr (RFP 2016)
3rd Hub Site Fayetteville/JAX=$400K/yr (RFP 2016)
4th Hub Site TRIAD$400K/yr (RFP 2017)
Communications Plan: Focus on “NC4Vets”, Product Launches, Events Internal marketing and awareness campaign, external campaign with Sponsors
• New Product Launches& Partnerships with:
• Duke/Epic• Walmart/IVMF• AmLegion VBACs• NC4ME.org• 2016 Women Vet expo
70+ media hits on NC4Vets Launch.
Ilario PantanoNCDVA
ilario.pantano@
doa.nc.gov
(844) NC4-Vets
QUESTIONS?
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