North Carolina Division of Military & Veterans

Affairs 2015 Update

Background: The NEW Way = VET-centric

NEW Statute/Agency gives NCDVA authority to actually request and track outcomes…

VET-centric

VAfederal

veterans svcNCDVA

state veterans svc

COUNTYveterans svc

COMMERCEJobs &

training

DHHSHealth & wellness

EDUCATIONUNC &CCDMV

NC HOUSING FINANCE

VETERANS COURTS

NON-PROFITSCharlotte

Bridge Home

VOLUNTEER ORGs:

DAV, VFW

NATIONAL GUARD

ACTIVE MILITARY

Background: NC is NOW more veteran friendly. We have reversed the flow!

Veterans had been leaving the state…

• NC Ranks #9 in Population• NC used to Rank #9 in Veterans…

Finally, we reversed the trend.

Now, NC ranks #8(up from #9)

Now, NC ranks #5 In retirees(up from #6)

Veterans are relocating to VA, SC, GA

INTRA-agency Reform: Reorganizing NCDVA for the 21st Century.Re-thinking Strategy & Metrics for success: “Go where the veterans are…”

Launching new partnerships: VA, DHHS, Nat Guard, DMV, NC4Vets Call Center etc.

Cut Costs AND Grow Services (HOW? location, location, location)

INTER-agency Reform: Governors Working Group, Executive Order Increasing accountability and broadening the dialog with agency stakeholders.

Integrate Gov. Mil. Adv. with joint Commerce, DHHS, DOA, VA efforts

Communications Plan: Focus on “NC 4 Vets”, Events, telling our story Internal marketing and awareness campaign, external campaign with Sponsors

NCDVA Annual Report: veteran stats and performance metrics (Year-on-year)

Legislative Agenda: Workforce Development, Instate Tuition,

New Department of Military & Veterans Affairs.

Making NC the Most Veteran Friendly State

4-Prong Strategy

INTRA-agency Reform: Reorganization

38% More Offices, 400% More Trainers, 113% More Performance

INTRA-agency Reform: Reorganization

113% More Completed Claims: 2013 = 11,405 vs. 2014 = 24,256

INTRA-agency Reform: New Services and New Capabilities

844-NC4-VETS

Healthcare; 257; 12% Employment; 96; 5%

VA Benefits; 865; 42%

Housing; 86; 4%

Personal Services; 273; 13%

Education; 296; 14%

Other (No Entry); 211; 10%

Total: Reason for Call

Healthcare

Employment

VA Benefits

Housing

Personal Services

Education

Other (No Entry)

Nov-1

4

Dec-1

4

Jan-

15

Feb-1

5

Mar

-15

Apr-1

5

May

-15

Jun-

15

Jul-1

5

Aug-1

5

Sep-1

5

100

200

300

400

3313

145

97

197 190223

252

301 296337

Total: Calls Per Month

Month

Num

ber

of

Call

s

Total Calls:

Growing Capabilities:

Homeless Vets: Terry Allebaugh

Veteran Courts: John Albertson

Women Vets: Catherine Barker

INTER-agency Reform: Creating Value with Win-Wins

$500,000 DHHS Cash 2014 & 2015

$600,000 VA Office Support 2014 & 2015

$150,000 Commerce Cash for Resource Guides 2015

$250,000 Cannon Foundation Cash Grant

2015

$125,000 MetLife & Cisco Tech/Cash

2015

$1.6 Million* raised from other agencies 2014-15 so far…

*Additionally, Walmart/IVMF/NC Serves Hubs investment in coordinated communities will grow to $2 Million per year recurring.

INTER-agency Reform: Public Private Partnerships for Jobs = NC4ME.org

WALMART notes importance of awareness

INTER-agency Reform: Public Private Partnerships for services = NCSERVES.org

Proposed NC SERVES LOCATIONS:

CHLT (2015), RDU (2016), Jax/Fay (2016), TRIAD (2017)

IVMF/WALMART Model matures to $2 Million per year

Initial Seed Capital= $330 K/Yr.

1st Hub Site “Metrolina”Charlotte=$400K/yr (RFP 2015)

2nd Hub Site Raleigh=$400K/yr (RFP 2016)

3rd Hub Site Fayetteville/JAX=$400K/yr (RFP 2016)

4th Hub Site TRIAD$400K/yr (RFP 2017)

Communications Plan: Focus on “NC4Vets”, Product Launches, Events Internal marketing and awareness campaign, external campaign with Sponsors

• New Product Launches& Partnerships with:

• Duke/Epic• Walmart/IVMF• AmLegion VBACs• NC4ME.org• 2016 Women Vet expo

 

70+ media hits on NC4Vets Launch.

Ilario PantanoNCDVA

ilario.pantano@

doa.nc.gov

(844) NC4-Vets

QUESTIONS?