P. SHANNON ELSWICK, FACHE Leadership. Leadership Part 1 (Un)Common Sense PRO Leadership * Principle...

P. SHANNON ELSWICK, FACHE

Leadership

  Leadership Part 1(Un)Common Sense

PRO Leadership * Principle Centered Relationship Oriented Outcome Driven

How to Manage the Boss (more specifically, how to understand expectations and meet them)

Leadership 101 (life lessons) Motivation, Inspiration and Communication

The Paradox of Leadership

Questions and Answers  

Listen, Learn … then Lead

Listen,Learn …

then Lead

TED Talks –Stanley McChrystal (4:30 - 13:57 OR 6:11 – 7:29: 10:45 – 13:56)

PRO Leadership

Principle Centered Relationship Oriented Outcome Driven

PRO Leadership

Principles – core values we use to manage responses to the everyday stimuli of life Integrity Morals Ethics Honesty Loyalty Dependability Courage

PRO Leadership

Relationships – every human transaction can be approached in such a way as to make others feel good about themselves Trust Respect Openness Consistency Followership Unity Fun

PRO Leadership

Outcomes – all or us are ultimately measured by our ability to deliver positive results. Euripides wrote, “Judge a tree by its fruit, not its leaves.” Communicate effectively Remain calm (aequinimitas) Discover and share data Use intuition (blink) Practice multidirectional accountability

(goose/gander) Invest in the team Celebrate success

How to Manage the Boss (my version)

Take care of business but DO NOT neglect your family! We need healthy and fulfilled team members focused fully on our customers and their needs.

  Lead by example. Show (don’t just tell) your team the

principles and behaviors you desire for the organization.  Be “fully present” (be THERE and BE there). Our fellow team

members should never view any of us as being “out of place” anywhere on our campus and everyone deserves our full attention when we are with them. Save the multitasking for good friends and true peers. Be on time (meetings, homework, commitments, etc.). Timeliness is a sign of respect.

How to Manage the Boss (my version)

Do not be a victim and do not let victims join or remain on our team. Success is hard enough to achieve with everyone working to be part of the solution!

  Be smart but be bold. I am willing to risk a few honest

mistakes to avoid creating a culture where we consistently miss opportunities to succeed because we are timid.

  Be open! Be open with others and open to their feedback

about you. Frankness, as long as it is tempered with courtesy and compassion, is a virtue. We will strive to create a culture where all team members give respectful feedback in all directions.

  I have a thing about can’t! There are many things we should

not attempt and will avoid but there is very little which cannot be accomplished if we all work together.

How to Manage the Boss (my version)

Everyone makes mistakes but actions that severely compromise patient safety, organizational image or personal integrity (dishonesty, disloyalty, etc.) will be aggressively investigated and nearly always result in termination of employment.

  I like to have fun and I like to be liked but please don’t ever

doubt that we will work hard. I will not be shy about giving feedback and asking everyone for their best effort at all times.

  The time to tell me something is the moment you wonder if you

should or not. If it’s not good news, I want to hear about if from you directly and/or up through your administrator and I want to know right away. E-mail from you gets to me very quickly and please do not hesitate to call the blackberry. If I can’t answer right then, I will get back to you as soon as possible.

Leadership 101

Worlds leading expert in one thing and … one thing I have full control over …

DeWitt Jones: “If I believe it, I can see it.”

Use your words to describe your future.

Make others powerful.

Throw yourself into your life like a rock in a pond and watch the ripples radiate.

Treat others so they feel good about themselves- pick good partners and invest in those relationships.

Leadership 101

Set a common goal and mobilize people around that. Help others feel a part of something genuine, special, and important, and you'll Inspire real passion and loyalty

Transformational leaders empower others by keeping them "in the know;" by keeping them fully informed on everything that effects their jobs. People want and need to feel that they are “insiders,” that they are aware of everything that is going on.

Leadership 101

Motivation is getting others to do something because they want to do it. This means creating an environment where people naturally want to do the right thing and so the leaders can let people have what they want.

You have to understand what drives people, to communicate, to involve, to challenge, to encourage, to set an example, to develop, to coach, to obtain feedback, and to celebrate mutual success.

Leadership 101

To become a motivational leader, you start with motivating yourself. You motivate yourself with a big vision, and as you move progressively toward its realization, you motivate and enthuse others to work with you to fulfill that vision.

The Paradox of Leadership

I am the boss so I can’t blame my team for …Thanks but I didn’t do it, I have a great team

and they …I don’t really know that much about …Will you please help me understand … I’m sure you already considered this but …I wonder if anyone else has ever tried …I could never ask anyone else to …

How Great Leaders Inspire Action

Why?How?

What?

TED Talks - Simon Sinek (0 to 8:00/11:00)

Leadership Part 2 By the Book(s)

Good to Great, Jim CollinsAequanimitas and A Way of Life, Sir William Osler Fish, Stephen C. Lunden, Harry Paul and John

ChristensenWhale Done, Ken BlanchardLeadership Lessons of the Navy Seals, Jeff & Jon

CannonThe Art of Possibility, Rosamund Stone Zander &

Benjamin ZanderExecutive Charisma, D.A. Benton Orchestrating Attitude, Lee J. ColanQuestions and Answers

Good to Great (*)

Level 5 Leadership as a theory was “discovered” by the research of Jim Collins. The idea is that respect towards others, selflessness by the leader, and a powerful commitment to achieving results bring out the best in members of the team.

(*) Good to Great, Jim Collins

Good to Great

Level 5 Hierarchy Highly capable individual – productive

contributor Contributing team member – works well

with others Competent manager – organizes people

and resources Effective leader – catalyzes commitment

and stimulates higher performance Level 5 Leader – builds enduring greatness

Good to Great

Level 5 Leadership FormulaRight People + Humility + Strong Professional Will =

Success

Steps in Level 5 Leadership Hire (recruit) the right people Deploy the talent into the areas best suited to

the skills and likes of the individual Set a really high long-term goal (BHAG)

Aequanimitas (*)

Known as the “first essay,” this was the valedictory address at University of Pennsylvania School of Medicine in 1889

Outward expression of a calm sense of even mindedness

Also urges the development of courage, patience and honor

Patience is “an equanimity which enables you to rise superior to the trials of life.”

My analogy is that of the duck on the water

(*) William Osler

A Way of Life (*)

“Our main business is not to see what lies dimly at a distance, but to do what lies clearly at

hand.”

“Happy the man – and happy he alone,He who can all today his own,He who secure within can say,

Tomorrow, do thy worst – for I have lived today.”

(*) William Osler

Fish (*)

Work environment could be worse than the fish market

Possible to make work funLove what you doBe presentChoose your attitudeFind time for playMake their day

(*) Fish, A Proven Way to Boost Morale and Improve Results - Stephen C. Lundin, Harry Paul and John Christensen

Whale Done (*)

Build trustAccentuate the positiveWhen mistakes occur, redirect the energyCatch people doing things rightWake up and say something positive when

things are going wellBe sincere and honest

(*) Whale Done, the Power of Positive Relationships - Ken Blanchard, Thad Lacinak, Chuck Tomkins & Jim Ballard

Leadership Lessons of the Navy Seals (*)

Highly motivated teams (people need to want to be there)

Clearly defined mission(s)Make the decision (then stand up and

take the hit if necessary)Thundering herd mentalityFeed the momentum

(*) Jeff Cannon and Lt. Cmdr. John Cannon

The Art of Possibility

Ben Zander - Boston Philharmonic conductor and music professor

Speak in the language of possibilities. Life is a story … live your story!

Can't take yourself too seriously (rule 6).

Give everyone an A - show who the person inside is without the fears, etc.

Conversation of downward spiral is that of “no possibilities”

In the place of possibilities is the place where eyes shine.

Conductor is the only performer who doesn't make a sound – his/her power is in the ability to make others powerful.

The Art of Possibility (*)

Never doubt the capacity of the audience to grasp the vision .

Enroll every voice in the vision.

Great leaders see new pathways ... in fact they make new pathways.

Try to remember that your barriers do not need to be there.

Radiate possibilities to escape the downward spiral.

Quiet the voice of “I can‘t.”

(*) The Art of Possibility, Rosamund Stone Zander & Benjamin Zander

Executive Charisma (*)

Be the initiator.Ask questions and ask for favors.Stand tall and smile.Be human, humorous and hands-on.Slow down, shut up and listen.Maintain esteem… yours and others.

(*) Executive Charisma, Six Steps to Mastering the Art of Leadership – D.A. Benton

Orchestrating Attitude (*)

Reflects your past,Describes your present,

andPredicts your future

(*) Orchestrating Attitude – Getting the Best From Yourself & OthersLee J. Colan

Attitude

“Everything can be taken from a person but one thing: the last of human freedoms – to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

-Viktor E. Frankl, Holocaust Survivor and Philosopher   In a landmark study, participants who were more positive lived

an average of 10 years longer than the other participants.  

Attitude

We can use our words to change our situations as opposed to simply describing them. “Tell people how you want to feel and it won’t be long before you do.”

  Always be aware that we measure ourselves by our intentions but

others judge us by our actions. “If you want to get the best from yourself, first give the best of yourself.”

  “Our experiences are much less important than how we choose to

think about them. We draw into our lives that which we constantly think about – good or bad.”

  Henry Ford said, “Whether you think you can or cannot, you’re right.”

That is the same premise as “what you think is what you get.” Thoughts become beliefs which become words and then commitments and actions which ultimately produce outcomes.

Lead Like the Great Conductors

Models for Inspired Leadership …

from the Symphony Orchestra.

TED Talks - Itay Talgam (variable)

Leadership Part 3 By the Book(s)

Your Job Survival Guide, Gregory SheaLeading from the Heart, Jack KahlLeading with Honor, Lee EllisThe Heart of Change, John P. KotterLeadership Secrets of Attila the Hun,

Wess Roberts Sticking to It, Lee J. ColanQuestions and Answers

Your Job Survival Guide (*)

Dangerous WatersSailors vs. PaddlersFlat Water ThinkingWorking the EddiesMastering the RollThe Power of PlayPersonal Floatation

(*) Gregory Shea and Robert Gunther

Leading from the Heart (*)

The Choice to LeadCharacter Comes FirstCreative VisionDriven to WinA Caring CultureExecution is the ThingThe Servant Leader

(*) Jack Kahl

Leading With Honor (*)

Know YourselfGuard your CharacterStay PositiveConfront Doubts and FearsOver-communicate Develop the TeamBalance Mission and PeopleExploit CreativityCelebrate Success

(*) Lee Ellis

The Heart of Change (*)

Increase Urgency (burning platform)Get the Vision RightBuild the Core TeamCommunicate for Buy-inCreate Short-Term WinsDon’t Let Up Make Change Stick

(*) John P. Kotter and Dan S. Cohen

Leadership Secrets of Attila the Hun (*)

Leadership Qualities Loyalty Courage Desire Stamina Empathy Decisiveness Anticipation Timing

Competitiveness Confidence Accountability Credibility Tenacity Dependability Stewardship

Being a Hun (understanding customs)Peace in the Camp (morale and discipline)Pick Enemies Wisely and Leading the ChargeRewarding the Huns

(*) Wess Roberts

Sticking to It (*)

FOCUSX

COMPETENCEX

PASSION=

ADHERENCE

(*) Lee J. Colan

The Happy Secret to Better Work

Where is our focusExternal world predictive of happiness?If I work harder, will I be more successful?If I am more successful, will I be happier?Actually the opposite!

TED Talks – Shawn Anchor (0:00 – 2:45; 6:18 – end)

Just for Fun

Bohemian Rhapsody

TED Talks – Jake Shimabukuro