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P. SHANNON ELSWICK, FACHE
Leadership
Leadership Part 1(Un)Common Sense
PRO Leadership * Principle Centered Relationship Oriented Outcome Driven
How to Manage the Boss (more specifically, how to understand expectations and meet them)
Leadership 101 (life lessons) Motivation, Inspiration and Communication
The Paradox of Leadership
Questions and Answers
Listen, Learn … then Lead
Listen,Learn …
then Lead
TED Talks –Stanley McChrystal (4:30 - 13:57 OR 6:11 – 7:29: 10:45 – 13:56)
PRO Leadership
Principle Centered Relationship Oriented Outcome Driven
PRO Leadership
Principles – core values we use to manage responses to the everyday stimuli of life Integrity Morals Ethics Honesty Loyalty Dependability Courage
PRO Leadership
Relationships – every human transaction can be approached in such a way as to make others feel good about themselves Trust Respect Openness Consistency Followership Unity Fun
PRO Leadership
Outcomes – all or us are ultimately measured by our ability to deliver positive results. Euripides wrote, “Judge a tree by its fruit, not its leaves.” Communicate effectively Remain calm (aequinimitas) Discover and share data Use intuition (blink) Practice multidirectional accountability
(goose/gander) Invest in the team Celebrate success
How to Manage the Boss (my version)
Take care of business but DO NOT neglect your family! We need healthy and fulfilled team members focused fully on our customers and their needs.
Lead by example. Show (don’t just tell) your team the
principles and behaviors you desire for the organization. Be “fully present” (be THERE and BE there). Our fellow team
members should never view any of us as being “out of place” anywhere on our campus and everyone deserves our full attention when we are with them. Save the multitasking for good friends and true peers. Be on time (meetings, homework, commitments, etc.). Timeliness is a sign of respect.
How to Manage the Boss (my version)
Do not be a victim and do not let victims join or remain on our team. Success is hard enough to achieve with everyone working to be part of the solution!
Be smart but be bold. I am willing to risk a few honest
mistakes to avoid creating a culture where we consistently miss opportunities to succeed because we are timid.
Be open! Be open with others and open to their feedback
about you. Frankness, as long as it is tempered with courtesy and compassion, is a virtue. We will strive to create a culture where all team members give respectful feedback in all directions.
I have a thing about can’t! There are many things we should
not attempt and will avoid but there is very little which cannot be accomplished if we all work together.
How to Manage the Boss (my version)
Everyone makes mistakes but actions that severely compromise patient safety, organizational image or personal integrity (dishonesty, disloyalty, etc.) will be aggressively investigated and nearly always result in termination of employment.
I like to have fun and I like to be liked but please don’t ever
doubt that we will work hard. I will not be shy about giving feedback and asking everyone for their best effort at all times.
The time to tell me something is the moment you wonder if you
should or not. If it’s not good news, I want to hear about if from you directly and/or up through your administrator and I want to know right away. E-mail from you gets to me very quickly and please do not hesitate to call the blackberry. If I can’t answer right then, I will get back to you as soon as possible.
Leadership 101
Worlds leading expert in one thing and … one thing I have full control over …
DeWitt Jones: “If I believe it, I can see it.”
Use your words to describe your future.
Make others powerful.
Throw yourself into your life like a rock in a pond and watch the ripples radiate.
Treat others so they feel good about themselves- pick good partners and invest in those relationships.
Leadership 101
Set a common goal and mobilize people around that. Help others feel a part of something genuine, special, and important, and you'll Inspire real passion and loyalty
Transformational leaders empower others by keeping them "in the know;" by keeping them fully informed on everything that effects their jobs. People want and need to feel that they are “insiders,” that they are aware of everything that is going on.
Leadership 101
Motivation is getting others to do something because they want to do it. This means creating an environment where people naturally want to do the right thing and so the leaders can let people have what they want.
You have to understand what drives people, to communicate, to involve, to challenge, to encourage, to set an example, to develop, to coach, to obtain feedback, and to celebrate mutual success.
Leadership 101
To become a motivational leader, you start with motivating yourself. You motivate yourself with a big vision, and as you move progressively toward its realization, you motivate and enthuse others to work with you to fulfill that vision.
The Paradox of Leadership
I am the boss so I can’t blame my team for …Thanks but I didn’t do it, I have a great team
and they …I don’t really know that much about …Will you please help me understand … I’m sure you already considered this but …I wonder if anyone else has ever tried …I could never ask anyone else to …
How Great Leaders Inspire Action
Why?How?
What?
TED Talks - Simon Sinek (0 to 8:00/11:00)
Leadership Part 2 By the Book(s)
Good to Great, Jim CollinsAequanimitas and A Way of Life, Sir William Osler Fish, Stephen C. Lunden, Harry Paul and John
ChristensenWhale Done, Ken BlanchardLeadership Lessons of the Navy Seals, Jeff & Jon
CannonThe Art of Possibility, Rosamund Stone Zander &
Benjamin ZanderExecutive Charisma, D.A. Benton Orchestrating Attitude, Lee J. ColanQuestions and Answers
Good to Great (*)
Level 5 Leadership as a theory was “discovered” by the research of Jim Collins. The idea is that respect towards others, selflessness by the leader, and a powerful commitment to achieving results bring out the best in members of the team.
(*) Good to Great, Jim Collins
Good to Great
Level 5 Hierarchy Highly capable individual – productive
contributor Contributing team member – works well
with others Competent manager – organizes people
and resources Effective leader – catalyzes commitment
and stimulates higher performance Level 5 Leader – builds enduring greatness
Good to Great
Level 5 Leadership FormulaRight People + Humility + Strong Professional Will =
Success
Steps in Level 5 Leadership Hire (recruit) the right people Deploy the talent into the areas best suited to
the skills and likes of the individual Set a really high long-term goal (BHAG)
Aequanimitas (*)
Known as the “first essay,” this was the valedictory address at University of Pennsylvania School of Medicine in 1889
Outward expression of a calm sense of even mindedness
Also urges the development of courage, patience and honor
Patience is “an equanimity which enables you to rise superior to the trials of life.”
My analogy is that of the duck on the water
(*) William Osler
A Way of Life (*)
“Our main business is not to see what lies dimly at a distance, but to do what lies clearly at
hand.”
“Happy the man – and happy he alone,He who can all today his own,He who secure within can say,
Tomorrow, do thy worst – for I have lived today.”
(*) William Osler
Fish (*)
Work environment could be worse than the fish market
Possible to make work funLove what you doBe presentChoose your attitudeFind time for playMake their day
(*) Fish, A Proven Way to Boost Morale and Improve Results - Stephen C. Lundin, Harry Paul and John Christensen
Whale Done (*)
Build trustAccentuate the positiveWhen mistakes occur, redirect the energyCatch people doing things rightWake up and say something positive when
things are going wellBe sincere and honest
(*) Whale Done, the Power of Positive Relationships - Ken Blanchard, Thad Lacinak, Chuck Tomkins & Jim Ballard
Leadership Lessons of the Navy Seals (*)
Highly motivated teams (people need to want to be there)
Clearly defined mission(s)Make the decision (then stand up and
take the hit if necessary)Thundering herd mentalityFeed the momentum
(*) Jeff Cannon and Lt. Cmdr. John Cannon
The Art of Possibility
Ben Zander - Boston Philharmonic conductor and music professor
Speak in the language of possibilities. Life is a story … live your story!
Can't take yourself too seriously (rule 6).
Give everyone an A - show who the person inside is without the fears, etc.
Conversation of downward spiral is that of “no possibilities”
In the place of possibilities is the place where eyes shine.
Conductor is the only performer who doesn't make a sound – his/her power is in the ability to make others powerful.
The Art of Possibility (*)
Never doubt the capacity of the audience to grasp the vision .
Enroll every voice in the vision.
Great leaders see new pathways ... in fact they make new pathways.
Try to remember that your barriers do not need to be there.
Radiate possibilities to escape the downward spiral.
Quiet the voice of “I can‘t.”
(*) The Art of Possibility, Rosamund Stone Zander & Benjamin Zander
Executive Charisma (*)
Be the initiator.Ask questions and ask for favors.Stand tall and smile.Be human, humorous and hands-on.Slow down, shut up and listen.Maintain esteem… yours and others.
(*) Executive Charisma, Six Steps to Mastering the Art of Leadership – D.A. Benton
Orchestrating Attitude (*)
Reflects your past,Describes your present,
andPredicts your future
(*) Orchestrating Attitude – Getting the Best From Yourself & OthersLee J. Colan
Attitude
“Everything can be taken from a person but one thing: the last of human freedoms – to choose one’s attitude in any given set of circumstances, to choose one’s own way.”
-Viktor E. Frankl, Holocaust Survivor and Philosopher In a landmark study, participants who were more positive lived
an average of 10 years longer than the other participants.
Attitude
We can use our words to change our situations as opposed to simply describing them. “Tell people how you want to feel and it won’t be long before you do.”
Always be aware that we measure ourselves by our intentions but
others judge us by our actions. “If you want to get the best from yourself, first give the best of yourself.”
“Our experiences are much less important than how we choose to
think about them. We draw into our lives that which we constantly think about – good or bad.”
Henry Ford said, “Whether you think you can or cannot, you’re right.”
That is the same premise as “what you think is what you get.” Thoughts become beliefs which become words and then commitments and actions which ultimately produce outcomes.
Lead Like the Great Conductors
Models for Inspired Leadership …
from the Symphony Orchestra.
TED Talks - Itay Talgam (variable)
Leadership Part 3 By the Book(s)
Your Job Survival Guide, Gregory SheaLeading from the Heart, Jack KahlLeading with Honor, Lee EllisThe Heart of Change, John P. KotterLeadership Secrets of Attila the Hun,
Wess Roberts Sticking to It, Lee J. ColanQuestions and Answers
Your Job Survival Guide (*)
Dangerous WatersSailors vs. PaddlersFlat Water ThinkingWorking the EddiesMastering the RollThe Power of PlayPersonal Floatation
(*) Gregory Shea and Robert Gunther
Leading from the Heart (*)
The Choice to LeadCharacter Comes FirstCreative VisionDriven to WinA Caring CultureExecution is the ThingThe Servant Leader
(*) Jack Kahl
Leading With Honor (*)
Know YourselfGuard your CharacterStay PositiveConfront Doubts and FearsOver-communicate Develop the TeamBalance Mission and PeopleExploit CreativityCelebrate Success
(*) Lee Ellis
The Heart of Change (*)
Increase Urgency (burning platform)Get the Vision RightBuild the Core TeamCommunicate for Buy-inCreate Short-Term WinsDon’t Let Up Make Change Stick
(*) John P. Kotter and Dan S. Cohen
Leadership Secrets of Attila the Hun (*)
Leadership Qualities Loyalty Courage Desire Stamina Empathy Decisiveness Anticipation Timing
Competitiveness Confidence Accountability Credibility Tenacity Dependability Stewardship
Being a Hun (understanding customs)Peace in the Camp (morale and discipline)Pick Enemies Wisely and Leading the ChargeRewarding the Huns
(*) Wess Roberts
Sticking to It (*)
FOCUSX
COMPETENCEX
PASSION=
ADHERENCE
(*) Lee J. Colan
The Happy Secret to Better Work
Where is our focusExternal world predictive of happiness?If I work harder, will I be more successful?If I am more successful, will I be happier?Actually the opposite!
TED Talks – Shawn Anchor (0:00 – 2:45; 6:18 – end)
Just for Fun
Bohemian Rhapsody
TED Talks – Jake Shimabukuro