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Customer ServiceMeghan Campbell, Chris Jones, Hannah Kelliher, and
Lenora Willis
Schedule for the day! • 9:00-9:15: Welcome and Breakfast!
• 9:15-9:30: Introductions and go over the day’s schedule.
• 9:30-9:45: Where the Wind Blows.
• 9:45-10:30: Knowledge of your campus!
• 10:30-10:45: BREAK!
• 10:45-11:30: Resource Tour.
• 11:30-12:00: Discussion about the morning.
• 12:00-1:00: LUNCH
• 12:45-1:45: Diversity Training Part One.
Schedule for the Day Continued
• 1:45-2:45: Diversity: Part two.
• 2:45-3:00: BREAK!
• 3:00-4:00: Mediation and Conflict Resolution.
• 4:00-5:15: Communication and Positivity.
• 5:15-5:30: Questions, Comments, and Concerns.
Where the Wind Blows
Know your Campus!
❖Knowledge of Your Campus!
College Knowledge Treasure Hunt…
• 5 minute Introduction session.
• 30-minute college wide scavenger hunt!
• Student Ambassadors will answer 12-15
questions related to the college.
University Departments
• Career Services
• Counseling & Health
• Disability Services
• Residence Life
• Campus Police
• Registrar’s Office
• Financial Aid
• Bursar’s Office
• International Student Office
University Departments Cont’d
• Library
• Civic Engagement / Inclusion
• Athletics
• Student Activities / Clubs
Debriefing / Questions / Comments
University Departments Cont’d
Diversity: Part One
Microaggressions
• Definition
• The types of Microaggressions:
o Micro-assaults
o Micro-insults
o Micro-Validations
What is the Hidden Message?
• The presenter and the student ambassadors go through
scenarios and as a group try to figure out what the
hidden message is.
Stereotypes
•• Definition of Stereotypes
• Discuss with ambassadors about where
stereotypes originate.
• Why is it important for ambassadors to have an
understanding of stereotypes?
What Would you do?
•• Have the ambassadors watch the video
of a clip from the show “What would you
do?”
Racial Sorting
• The ambassadors will complete the
Racial Sorting exercise as a team.
Diversity: Part Two
The DOT Exercise
• Dominant Culture and Culture Identity
Messages discussed.
• The ambassadors complete the DOT
exercise.
• Discussion of the exercise. Presenter has
leading questions provided to him or her.
Mediation and Conflict
Resolution
Mediation and Conflict
Resolution
• Types of Communication
• 5 Habits of Highly Effective
Communicators
o Big Bang Theory Video Clips
• What Color are You?
o Activity
o Discussion
Communication & Positivity
• Creator vs. Victim
o Defining
o Language
• Mastering Creator Language Activity
o Discussion
• Have To/ Choose To Activity
o Discussion
• Discussion & Wrap Up
Communication & Positivity
EVALUATIONS
Questions?
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