View
825
Download
1
Category
Preview:
Citation preview
Recruitment Marketing Inside-OutAmi Price-Gagnon, ATB Financial
Core position: We are THE place to work for hungry, innovative connectors who believe they can create happiness through exceptional customer service. We will support your personal equity as you grow into the whole you, including your wellness, personal, professional, experiential, and spiritual development.
To make a difference through exceptional customer service
Growth, recognition, wellness, workplace 2.0, community, etc
We all connect and collaborate to reach
common goals
Hunger, more than a bank, innovate,
challenge, current
The ATBs The Whole You Team ATBTransform Banking
The stories
The tools
The result
Screening Onboarding Infusions Recognition Growth
Of course we all know you“An elderly man who regularly visited his ATB branch was losing mobility in his
hands. Every time he made his signature it was long and painful, but he was proud to be independent. I wanted to offer help, but knew it would embarrass or offend him, so instead I told him that his initials would also work. He responded, “it’s because you all know me, right?”. Now he is even more proud to be a regular and he can sign papers quickly on his own.”
You’re a pioneer!“When we first got our U.S. MasterCards I knew a customer who would want one
immediately, and they were one of the first. However, after I sold it and looked for answers to their many questions, I realized that we didn’t have the answers to every scenario yet. They had a trip to Vegas coming up immediately, so I decided to make them the pioneers of the MasterCard. They tried a variety of charges and scenarios, and I waived any fees that came from it. I recorded the results to understand how the new U.S. MasterCard worked for the next customers who wanted one.”
Let’s Chat!
Ami Price-Gagnonon LinkedIn
Recommended