2011~2012 J部第一次幹部訓練講義

Toastmasters International District 67 J部第一次分會幹部教育訓練

2011/07/30(星期六)13:00~17:10 ℡(03)427-5880 費餐費(點心)100元桃園縣中壢市裕民街 18號凡是美藝術生活空間用

報名日期：即日起至 7月 25日止

幹部訓練主持人: 周尚義,黃宗能計時員:

報名窗口:報名組負責人黃韋欽 / 0952-817-483/ mailto:[email protected]

教育組負責人黃宗能 / 0926-628-044

總務組負責人周尚義 / 0911-680-721 時間主持人

12:30 報到聯誼

13:00 破冰遊戲 J2區總監周尚義

13:15 開場暨致歡迎辭 J部總監劉基欽

13:20 如何成為傑出分會和傑出分會計畫 DCP 總會長施惠芳

13:40 如何激勵會員追求卓越成就教育訓練副總會長廖義瀋

14:00 如何吸引及招募新會員推廣副總會長蔡嬌燕

總會長施惠芳

教育訓練副總會長廖義瀋 14:20 Q&A討論

推廣副總會長蔡嬌燕

14:35 中場休息和交流聯誼

14:55 分會願景及目標設定 (以分會為一組)

15:10 世界咖啡館 (以分會別參加分組-每十分鐘換桌討論) J1區總監黃宗能

第一桌: 如何維持分會的財務健全並同時保持良好例會環境指導員/桌長: 蔡世傑, 張弘郁,

第二桌: 如何推廣演講會在社區的能見度與口碑指導員/桌長: 杜麗凰

第三桌: 如何維持20位會友與招募新會友的方法指導員/桌長: 周尚義,

第四桌: 如何了解會友的需求並協助會友成長指導員/桌長: 胡文君, 鍾綵芸

第五桌: 如何增加例會出席率、例會活潑性指導員/桌長: 連雅婷, 紀庭樺

第六桌: 如何帶領並營造良好氛圍，並塑造分會特色指導員/桌長: 潘福臨, 李麗雲

16:20 分會執行計畫討論與報告各分會幹部代表

17:00 訓練結束致詞暨頒發感謝狀、證書 J部總監劉基欽

17:15 散會 J部總監劉基欽

mailto:[email protected]

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Charting a Course for Club Success

邁向分會成功之路

Grace Shih 施惠芳District Governor, 2011-12, District 67

2011-12 總會長中華民國國際演講協會

First Club Officer Training第一次分會幹部訓練

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Session Objectives課程目標

The goal:課程目標• The Club Mission 分會的使命• The Club Success Plan 分會成功計畫• Distinguished Club program 傑出分會計畫

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The Club Mission 分會的使命

• The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop oral communication and leadership skills, which in turn foster self-confidence and personal growth.演講會的使命是提供一個互相扶持又正向的學習環境讓每位會員都有機會從中發展口語溝通及領導的技巧，進而培育出自信及個人成長。

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1: Have a Vision. 具有願景• Involve members in creating the vision讓每位會員參與創造願景

– The vision affects the entire club 願景帶動整個分會

– Develops a sense of ownership and responsibility 發展出歸屬感與責任感

• What is your vision for you club?您的分會具有什麼願景呢？

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2: Set Goals. 設定目標• Specific 明確• Measurable 可評量• Action-oriented 行動導向• Realistic 實際• Time-bound 訂定時程

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3: Create Goals. 創造目標• Involve your team in setting each goal 讓團隊參與設定每個目標

• Pinpoint the goals your club needs to achieve 確認貴會必須達成的目標

• Write each goal so it is easy to remember and to track your progress toward it 把每個目標寫下來以方便牢記及追蹤進度

• Consider what you must do to achieve the goal.找出為了達成目標必須要做的事情

• Identify and resolve any foreseeable obstacles, problems, or conflicts 釐清並解決任何可預見的阻礙、問題或衝突。

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4: Monitor Progress. 監測進度• Review your team’s progress toward the

goal regularly.例行地檢視您的團隊針對目標的進度

• Focus on empowering others to accomplish goals.專注於促成會員達成目標

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Set Personal Goals. 設定個人目標For example: 例如If a club goal is to have members earn CC awards, challenge members to set personal goals to achieve the award by a specific date.如果一個分會的目標是讓會員獲得中級演講員榮銜，激勵會員們設定各自的目標於特定日期獲得榮銜。

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The Club Success Plan分會成功計畫

• Helps the club determine how it is going to meet 10 critical goals.幫忙分會決定如何來完成這10個重要目標

• Establish additional goals.建立額外目標

• Outlines strategies.列出策略• Identifies resources. 確認資源• Has space to write in assignments,

develop a timetable, and track accomplishments. 可以寫下任務，設定時程，並監測成果。

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The Club Success Plan分會成功計畫

• Officers should meet after being elected to study and use the Club Success Plan to: 分會幹部於當選後應開會研究「分會成功計畫」來：– Set goals for their term of office 設定他們任內的目標– Assign responsibilities to specific individuals 將責任指派給特定人員

– Form committees to help them accomplish goals 組成委員會來完成目標

– Review the goals and timetables 檢視目標與進度– Compare the club’s accomplishments 比較成果– Note the club’s accomplishments at year-end for future incoming

officers 於年度結束時為即將接任的幹部們記錄分會成果• During the area governor’s two visit they will review the club’s

plan, discuss the club’s progress in it, and offer advice or assistance if necessary. 區總監前來做分會拜訪時，一起檢討分會計畫，討論計畫進度並於需要時提供建議與協助

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Distinguished Club Goals傑出分會目標

1. Two CCs 兩位中級演講員2. Two more CCs 再兩位中級演講員3. One ACB, ACS, or ACG 一位高級演講員4. One more ACB, ACS, or ACG 再一位高級演講員5. One CL, ALB, ALS or DTM 一位中級、銅牌高級、銀牌高級領導

員，或傑出會員6. One more CL, ALB, ALS, or DTM 再一位中級、銅牌高級、銀牌高

級領導員，或傑出會員7. Four new members 四位新會員8. Four more new members 再四位新會員9. Minimum of four club officers trained during each of two training

periods (June – August, December – February) 兩次分會幹部訓練〈6月-8月，12月-2月〉都至少有四位幹部參加

10. One dues renewal invoice (9/30; 3/31) and one club officer list submitted on time (12/31; 6/30) 如期向世界總會繳交一次半年費〈9月底及3月底〉及新任幹部名單〈12月底及6月底〉

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• Club progress and reports 分會進度報告– Club presidents receive quarterly reminders to check the club’s

progress report online.每季提醒會長隨時上網查看分會進度報告– Progress updates are posted weekly on the Toastmasters

International Web site (www.toastmasters.org/DCP).世界總會網站每週更新一次進度報告

– World Headquarters recognizes clubs as Distinguished, Select Distinguished, or President’s Distinguished based on membership size and goals achieved on June 30. 世界總會依據6/30時分會的會員數與達成的目標數頒發傑出優選傑出總會長傑出分會榮銜

• Membership requirements at year-end (June 30):At least 20 members or a net growth of 5 new members.年度末﹙6/30﹚會員人數的要求：

至少20位會員或淨成長5位新會員

http://www.toastmasters.org/DCP

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Club Progress Report分會進度報告

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Eligibility 資格• Club Membership Base: 基準會員人數

3/31/2011 Dues Renewal 半年費 214/1-6/30 New Member 新會員 +3 7/1/2011 Membership Base 基準會員人數 24

if8/2/2011 Late-Paying member 延遲繳費會員 +2

Adjusted Membership Base 調整後之基準會員人數 26

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Eligibility 資格• Net Growth of 5 New Members淨成長五位新會員

7/1/2011 Membership Base 基準會員人數 126/30/2012 Active members 世界總會登錄會員數 18

6 members added to club’s membership base較基準會員人數增加6位會員

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• Recognition

x9 of 10

x7 of 10

x5 of 10

President’s Distinguished總會長傑出

Select Distinguished優選傑出

Distinguished傑出

Goal/Award目標／榮銜

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• Quiz 1:7/1/2011 Club Membership base 基準會員人數 146/30/2012 achieves 達成：3 CCs 3位中級演講員

2 ACs 2位高級演講員

5 new members 5位新會員

4 + 4 officers trained 兩次幹部訓練各有四位幹部參訓

2 dues renewals submitted on time 2次半年費皆準時繳交

no new club officer list submitted 未呈報2012-13新任幹部名單

6/30/2012 Active members 世界總會登錄會員人數 19

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• Quiz 2:7/1/2011 Club Membership base 基準會員人數 246/30/2012 achieves 達成：4 CCs 4位中級演講員1 AC 1位高級演講員1 CL 1位中級領導員8 new members 8位新會員4 + 4 officers trained 兩次幹部訓練各有四位幹部參訓

1 dues renewal submitted on time 1次半年費準時繳交new club officer list submitted on time按時呈報2012-13新任幹部名單

6/30/2012 Active member 世界總會登錄會員人數 18

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• Quiz 3:7/1/2011 Club Membership base 基準會員人數 196/30/2012 achieves 達成：1 AC 1位高級演講員1 CL 1位中級領導員5 new members 5位新會員

1 dues renewal submitted on time 1次半年費皆準時繳交1 officer list submitted on time 按時呈報新任幹部名單

6/30/2012 Active members 世界總會登錄會員人數 23

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Closing 結論

Create a vision.創造願景

Establish club goals.建立分會目標

Implement the right resources. 運用正確的資源

Motivating Achievement激勵會員追求卓越成就

Y.S.Liao 廖義瀋Lt. Governor Education/Training

教育副總會長

2011-12 Club Officer Training 分會幹部訓練

The ability to motivate members is a key element in a successful Toastmasters Club.As officers, one of your most important responsibilities is to motivate your fellow members toward achieving their goals. This can happen once you are aware of the many possibilities participation offers. 激勵會員的能力是分會成功的關鍵因素。身為幹部,您最重要的責任就是激勵會友達成目標。只要能了解「參予」所帶來的諸多可能,您就能完成激勵會友的責任。

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Communication Track溝通系統

• Competent Communicator (CC/CTM)中級演講員

• Advanced Communicator Bronze (ACB/ATM-B)銅牌高級演講員

• Advanced Communicator Silver (ACS/ATM-S)銀牌高級演講員

• Advanced Communicator Gold (ACG/ATM-G)金牌高級演講員

Communication Track 溝通系統

• Competent Communicator (CC)中級演講員

– Complete the 10 projects of the Competent Communication manual完成基本溝通手册 C1—C10 演講


• Advanced Communicator Bronze (ACB/ATM-B) 銅牌高級演講員– Possess CC 取得中級演講員資格– Complete any two of the 15 manuals in the

Advanced Communication Series 完成十五本進階溝通手冊的任兩本(十次演講)


• Advanced Communicator Silver (ACS/ATM-S) 銀牌高級演講員– Possess ACB 取得銅牌高級演講員資格– Complete any two additional advanced

manuals 再完成兩本進階溝通手册– Conduct any two programs from The Better

Speaker Series and/or The Successful Club Series 主持兩次演講精進或成功會務系列教育訓練


• Advanced Communicator Gold (ACG/ATM-G) 金牌高級演講員– Possess ACS 取得銀牌高級演講員資格– Complete two additional advanced manual再完成兩本進階溝通手册演講

– Conduct a Success/Leadership program, Success/Communication program, or a Youth Leadership program 主持一次成功溝通/領導/青少年領導訓練

– Coach a new member through his/her first three speech projects 指導一位新會員完成前三篇演講

Leadership Track 領導系統

• Competent Leader (CL) 中級領導員• Advanced Leader Bronze (ALB) 銅牌高級領導員

• Advanced Leader Silver (ALS) 銀牌高級領導員

Leadership Track 領導系統

• Competent Leader (CL) 中級領導員– Complete the Competent Leadership Manual完成基本領導手册

Requirements for CL完成中級領導員的條件

Leadership Track 領導系統• Advanced Leader Bronze (ALB) 銅牌高級領導員

– Achieve CL & CC 取得中級領導員及中級演講員資格– Serve at least 6 months as a club officer and

participate in the preparation of a Club Success Plan while serving in this office. 担任分會幹部至少六個月並參與擬定分會成功計劃

– While serving in the above officer, participate in a district-sponsored club officer training program. 任內參加總會的幹部訓練

– Conduct any two programs from The Successful Club Series and/or The Leadership Excellence Series. 主持兩次教育訓練(成功會務或領導卓越系列)

Leadership Track 領導系統• Advanced Leader Silver (ALS) 銀牌高級領導員

– Achieve ALB 取得銅牌高級領導員– Serve a complete term as a district officer 担任總會幹部• District Governor, LT. Governor, PR, Secretary, Treasurer,

Division Governor, Area Governor• Sep. 1 through June 30

– Serve successfully as a club sponsor, mentor or coach 担任新分會發起人，指導員或救援教練

– Complete the High Performance Leadership program完成高成效領導課程

High Performance Leadership高成效領導課程

• Development of a vision建構願景

• Goal setting and planning目標設定和行動規劃

• Developing plans and strategies擬定計畫與策略

• Team Building組織團隊

Distinguished Toastmaster (DTM)傑出會員

• The highest award Toastmasters International offers國際演講會頒贈之最高榮銜

• ACG + ALS → DTM金牌高級演講員+銀牌高級領導員à傑出會員

Distinguished Toastmaster (DTM)傑出會員

• Receive a plaque世界總會致贈精美銘刻木扁

• May request a letter sent to employer可請世界總會發函給會員之雇主

• Are mentioned in The Toastmastermagazine在國際演講會月刊之名人榜中刊登

Why Earn Awards?為何要贏得榮銜

• Increase self-confidence and poise 氣定神閒地提升自信

• Better speaking and leadership skills提升演講與領導技巧

• More opportunities創造更多開啟機會之窗

Encourage achievement by:表揚會員之卓越成就

• Publish educational achievements in your club newsletter and on the club’s Web site. 在會刋或分會網站報導會員成就

• Publicize achievements at area and district levels.在區或部所舉辦的活動中宣揚會員成就

• Hold recognition ceremonies. 安排頒獎典禮• Present special tokens of recognition. 頒贈具特殊意義的紀念品

• Keep members aware of continued opportunities.讓會員知道還有更多成長的機會

Keep Your Club Membership Healthy and Enthusiastic

維持分會的健康與活力

• Annual Membership Program (July 1 to June 30)年度會員招募計劃(七月一日至六月卅日)

– Special Membership Building pin 國際演講會特製胸針

– Toastmasters necktie or ascot scarf 國際演講會特製領帶或絲巾



• Smedley Award (August to September)史邁力獎(八月至九月)

– Clubs that add 5 or more members 增加五位以上會員的分會

• club banner ribbon 分會會旗綬帶• one module from The Better Speaker Series,

The Successful Club Series or The Leadership Excellence Series.教育訓練課程手冊



• Talk Up Toastmasters (February to March) 宣揚演講會(二月至三月)

– Clubs that add 5 members 增加五位會員的分會• club banner ribbon 分會會旗綬帶• one module from The Better Speaker Series,

The Successful Club Series or The Leadership Excellence Series.教育訓練課程手冊



• Beat the Clock! (May 1 to June 30)最後衝刺(五月一日至六月卅日)

– Clubs that add 5 new, dual or reinstated members 增加五位新會員雙重會員或復籍會員的分會

• Club banner ribbon 分會會旗綬帶• One module from The Better Speaker Series,

The Successful Club Series or The Leadership Excellence Series. 教育訓練課程手冊

Share the Benefits of Toastmasters With Others!

讓更多人分享演講會好處

• Club Sponsors 新會發起人– Members who are willing to interest prospective

members, establish regular meetings, handle the initial paperwork and organize the charter presentation 願意吸引潛在會員、設立例會、處理創會申請文書並安排創會典禮。

• Credit toward ALS 取得銀牌高級領導員的條件之一• Special certificate from the district governor. 證書



• Club Mentors 新會指導員– A valued resource for the first 6 months of a

new club’s existence to keep the club on track. 協助新會於創立之後六個月內能盡速上軌道的重要資源

• Credit toward ALS 取得銀牌高級領導員的條件之一

• Special certificate from the district governor 證書



• Club Coaches 分會救援教練– An experienced Toastmaster from outside the club

serve as an advisor and trouble-shooter and help the club work toward becoming a Distinguished Club 來自他會以顧問與困難排除者身分協助分會取得傑出分會榮銜的資深會員

• Credit toward ALS 取得銀牌高級領導員的條件之一• Certificate & Pin 證書與胸章

Get Personal and Get Results更具人情味與更多的成果

• Immediate recognition 立即獎勵– At meetings 在例會議中口頭表揚– Phone calls 電話– Written thanks 賀卡

• Acknowledge personal milestones. 對會員具個人重要意義的場合表達祝賀

• Recognize in print. 在刊物中表揚• Recognize online. 在網路上表揚

Discussion: 分組討論1. How does your club motivate and

recognize member achievements? 您的分會如何激勵與獎勵會員達成各項榮銜與成就?

2. How many CCs , ACs, CLs, ALBs, ALSs and DTM will your club promise to get in this term?貴分會承諾本年度可獲得多少CC, AC, CL, ALB, ALS及DTM?

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Attracting New Members to Your Club吸收新會員

Joy Tsai , DTM LGM D-672011-2012 Club Officers’ Training蔡嬌燕 D-67 推廣副總會長 11

Questions問題

• Question 1Have you benefited from the educational programs of Toastmasters ?你是否從演講會的教育訓練獲得好處？

• Question 2：Who should be involved in membership building activities？誰應該參與招募新會員活動？

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Why BuildMembership?

招募會員的原因

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1. Find prospects 尋覓潛在的會員

2. Make every meeting great

使每個例會節目精彩

3. Help them decide to join 鼓勵來賓下決心加入

4. Start them off right 讓新會員開始參加活動

Four Steps for Building Club Membership招募會員的四步驟

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1. Find Prospects 尋覓潛在的會員

Prospecting…調查…

1.The process of finding people in need尋找有需要的人之步驟

2. 1/3 prospects become members 1/3 的潛在會員會加入成會員

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You are the key你就是關鍵人物

1. Word-of-mouth口耳宣傳

2. Two modules:兩個模式a. Finding new member

for your club替分會尋找新會員

b. closing the sale達成目標

3. Speech craft演講技巧訓練

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2. Make every meeting great !使每個例會節目精彩

● Meetings begin and end on time會議進行順利且準時開始與結束

● All assignees are well prepared to fulfill their duties and responsibilities與會之會員瞭解各角色的功能，並預

先準備以完成角色的扮演

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2. Make every meeting great !使每個例會節目精彩

● Every speech is a manual speech演講皆依基本與進階手冊進行

●Members are enthusiastic and enjoy attending meetings會員都熱心及喜愛參加會議

● Positive and helpful evaluation具有正面性與幫助性的講評

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UseThe Moments of Truthto analyze your club

運用關鍵時刻原則去分析你的會

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The Moments of Truth關鍵時刻

l First impressions 第一印象l New member orientation新會員環境介紹l Fellowship, variety and communication會員間情誼、多樣性與溝通

l Program planning and meetingorganization 節目計畫與會議結構

l Membership strength 會員長處l Recognizing accomplishment對會員成就的肯定

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3. Help Them Decide to Join鼓勵來賓下決心加入Key:●Helping them to discover their

needs by listening & questioning用傾聽及發問幫助來賓發現他們的需求

● Solving their needs or problemsby introducing Toastmasters介紹演講會以解決來賓的需求及困難

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CLOSE the Sale !該收盤了！

Key: C.L.O.S.EC—Compare 比較L—Lose 損失O—Opinion 意見S—Story 故事E—Example 例子

3

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l Inform them about Toastmasters介紹演講會的資訊

l Coach them to be excellent訓練成為優秀會員

l Induct them with flair舉辦莊嚴的宣誓入會儀式

l Get them involved讓新會員參與活動

4. Start Them Off Right讓新會員立刻開始參加活動

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l Have a membership contest會員招募競賽

l Set membership targets設訂招募會員目標

l Organize a committee 組織委員會l Reach out to prospects向外拓展尋覓可能性的會員

l Publicize your success宣傳你的成就

l Reward performers 獎勵

Provide Incentives for Members提供會員獎勵以鼓勵招募會員

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Members Building Contest會員招募競賽

l Individual member recognition個人會員成就獎

Annual contest:年度競賽:5, 10, 15引進 5, 10, 15 位新會員

l Club recognitions:分會成就獎Smedley Award :史邁利獎

Aug. 1 – Sept 30 八月一日―九月卅日Talk up Toastmasters: 大聲公獎

Feb. 1-March 31 二月一日―三月卅一日Beat the Clock: 最後衝刺獎

May. 1- June 30 五月一日―六月卅日

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Dr. Ralph C. Smedley:史邁利博士

“Here we are, with a tremendous opportunity before us. I challenge you to get to work tobring us up to a higher level of service. Letus share with others the benefits we havegained for ourselves.”「我們面前有無限的機會。我鼓勵您們把演講會提昇到更高的服務層次。讓我們與別人分享自己所得。」

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Group Discussion

1. Who are prospective members?誰是潛在的會員？

1. Where can you find prospective members?那裡可以找到潛在會員呢？

2. What can we do to attract new members？吸收新會員的具體作法為何？

分會 DCP目標:

DCP項目目標實際

DCP

缺口行動步驟

1 兩個中級演講員(CC)

2 再兩個中級演講員(CC)

3 一個高級演講員(AC)

4 再一個高級演講員(AC)

5 一個中級、高級領導員或

傑出會員(CL,ALB, ALS or DTM)

6 再一個中級、高級領導員

或傑出會員(CL,ALB, ALS or

DTM)

7 四個新會員

8 再四個新會員

9 參加幹部訓練(四名/每次) □第一次幹部訓練(4名以上) □第二次幹部訓練(4名以上)

□第一次會費繳納(4月份) □第二次會費繳納(10月份) 10 繳交會費及登錄幹部名單

□繳交分會幹部名單(2010/6/30)

基至少有二十位會員或需淨

成長五位新會員(6/30前)

製作：劉基欽,2011/1/8

分會 CL目標： /2

Step1.掌握現況 Step2.確認缺口 Step3.擬定行動方案

No 會員名字 CL現況 Step2.1 尋找 CL目標人選 Step3.1 所剩例會次數計算(至 6/30至)

1 /10

2 /10

CL1:

3 /10

4 /10

CL2:

例會次數：

5 /10 Step2.2 CL目標人選缺口需求 Step 3.2 CL養成計畫

6 /10 CL1: CL1:

7 /10 Step 3.3 是否該參訪其它分會

8 /10 □是 □否參訪次數：

9 /10

10 /10

11 /10

12 /10

13 /10

14 /10

專案：

例會安排：

15 /10 CL2: CL2:

16 /10 Step 3.3 是否該參訪其它分會

17 /10 □是 □否參訪次數：

18 /10

19 /10

20 /10

21 /10

22 /10

23 /10

專案：

例會安排：

製表：劉基欽,2011/1/8

２０１０－２０１１Ｊ部第一次幹部教育訓練会議記録 (by J3區總監黃俊嘉) 會長組１．達成傑出分会計画２．主動協助所有幹部３．定期召開執行委員会４．建立分会網站連結総会教育副會長組１．訂出年度計畫―＞認養。平均分配２．一個月前至少安排背稿演講者(節目單正反面) ３．随時有備胎人材４．毎次会員帯基本手冊＋ＣＬ手冊５．輕鬆完成ＣＬ１０個単元総主持人総講評即席講者個別講評６．以完成ＤＣＰ優先安排７．可安排宣伝単週年慶。。。＞皆可完成ＣＬ８．當場奨勵會員完成１０奨或栄銜９．盡速申報美國総会公関副会長組１．鼓勵会員與会２．招兵買馬―新血３．與会員副会長合作４．舉辦戸外聯誼５．分会與分会間之聯合例会６．善用網路問題：講稿照片之智慧財産権結論：１．母鶏２．ＭＰ会員副会長組１．工作職掌２．所遇問題３．解決方案４．後続計画公関副會長組最好１．熱情招呼２．場地適合

３．精緻點心更好１．記住来賓姓名２．更熱情招呼３．奨勵會員参與招待秘書長組１．幫助會長有効率的達成該會目標２．例会記録負責人３．幹部会議記録４．会員通信録５．総會、友會、幹部會議的聯繫財務長組１．如何収斉會費（注意會員來去問題）２．如何做予算収入支出儲蓄３．作好収支分衡作帳収支會計表格４．按時在３月９月向美國総會匯款結論：財務長要特別用心収斉會費及匯款

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2011~2012 J部第一次幹部訓練講義