김기평, PhD, PMP, PMI-SP, MCTS

나는 PM이다 2015. 7. 7

Knowledge (Transfer) Management

Capturing the Value of Project Mgmt through Knowledge Transfer

Communication Management

The High Cost of Low Performance: The Essential Role of Comm.

Today Main Topics

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Insane is “Doing the same things over and over again and expecting the results to be different each time”

Knowledge Management? Why do we need it?

- Increasing complexity of the economic environment and organization

- Driver of productivity and economic growth

- Knowledge has substantial value contributing organization growth

- Improved results such as cost savings, time-on-task and error rates

Why Knowledge Management challenging?

1. ‘What to Capture?’ & ‘How to Capture?’

Knowledge encompasses many forms of knowing

Most of knowledge is tacit and uncodified (documented)

2. Cultural Issues within Organization

Knowledge-friendly Culture

Time and Resource for Knowledge Capturing and Sharing

Project Records (Lessons Learned) = Project Assets

Value of Knowledge Transfer?

Image Source: PMI, 2015

How can we manage Knowledge?

The Knowledge Transfer Life Cycle

Image Source: PMI, 2015

Two-thirds follows three steps

Few follows the two steps

- Resources

- Management

Recommendations for Knowledge Management

1. Creating Culture for Knowledge Sharing

1. Build Trust

2. Establish Common Ground (Terms and Culture)

3. Tolerate for Mistake and Reward Lessons Learned

2. Making Leadership to Engage Knowledge Management

1. Understand their Responsibilities

2. Emphasize value of Knowledge Management

3. Provide

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Project Manager should spend

80% of his work hour on communication!

Communication, Core Competency for project success

in terms of cost and time to achieve a project goal(s).

Why communication essential?

- “Do more with less” economic climate

- Expanding global priorities

- Understand a common set of strategies, goals and actions.

- Urgent need to improve project success rates

- Facing a complex and risky environment

The amount at risk for every $1 billion spent on a project

Image Source: PMI, 2015

1. A gap in understanding the business benefits

2. Language used to deliver project-related information

Understanding the importance of communication

does not always guarantee successful communication

The biggest problem areas for communication

Gaps in communication among stakeholders

Image Source: PMI, 2015

Difficulties in communication

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Value of communication

Image Source: PMI, 2015

5 times high performers+ 14 times fewer dollars at risk

Middle management level…… understand operation and understand more detail if they use PM terminology, but not deep……

……Senior management, they speak the language of money, hard number, yes or not. Not so much PM terminology……

Clarifying the deliverables for senior management…….…….after many conversations between technical people and senior management……. It would be better to be Three phases rather than one in order to meet the deliverables desired by senior management.

Recommendations for Effective Communication

1. Close the gaps around business benefits

2. Tailor communication to different stakeholder groups

3. Acknowledge the value of project management, including

project management communication

4. Use standardized project communications practices and

use them effectively.