2016 criteria category and item commentary

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  • 2015-2016 20152016 Baldrige

    Excellence Framework: Criteria Category and Item Commentary (http://www.nist.gov/baldrige/publications/upload/2015_2016_Category_and_Item_Commentary_BNP.pdf ) Baldrige Award Program 2559-2560

    TQA p.102, B p. A-8 TQA 102 BaldrigeCommentary A-8

    http://www.nist.gov/baldrige/publications/upload/2015_2016_Category_and_Item_Commentary_BNP.pdf

  • (Thailand

    Quality Award: TQA) Baldrige Excellence Framework

    TQA, PMQA, SEPA HA, EdPEX

    (What), (How) (Why)

  • 2015-2016 Baldrige 2

    .. 2013-2014 2015-2016 (Category and Item Descriptions)

    ( 85-121)

  • (Purpose)

    (Item) (WHY?)

  • 2 (What)

    (How) (Organizational

    Profile) 7.1-7.5 1-6

    1-6

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    - / -

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    - supply chain

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  • 1. : ?

    .

    . (TQA p. 85, B p. A-1)

    (to set the organizational context)

  • () 2. :

    ? . . .

    (TQA p. 85, B p. A-1) (to help you understand your key organizational challenges and your system for establishing and preserving your competitive advantage)

  • (110 )

    1.1 :(60 )

    1.2 : (50 )

    1

  • .

    (1) ?

    (2) ?

    (3) ?

    .

    (1) ?

    (2) ?

  • 1.1 1.1 (TQA p.89, B p. A-3)

    (creating an organization that is successful now and in the future)

  • .

    (1) ?

    (2) ?

    .

    (1) ?

    (2) ?

    .

    (1) ?

    (2) ?

  • 1.2 1.2 (TQA p. 90, B p. A-3) 1.

    (key aspects of governance system, including the improvement of leaders and the leadership system)

    2. (ensures that everyone in the organization behaves legally and ethically)

    3. (fulfills its societal responsibilities, and supports its key communities )

  • (95 )

    2.1 : (45 )

    2.2 : (50 )

    2

  • .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

    .

    (1) ?

    (2) ?

  • 2.1 2.1 (TQA p. 94, B p. A-5)

    1. (overall performance) 2. (competitiveness) 3. (future success)

  • .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

    (5) ?

    (6) ?

    .

    ?

  • 2.2 2.2 (TQA p. 96, B p. A-5) 1. (deploy

    strategies successfully) 2. (achieve your goals)

  • (95 )

    3.1 : (45 )

    3.2 : (50 )

    3

  • .

    (1) ?

    (2) ?

    .

    (1) ?

    (2) ?

  • 3.1 3.1 (TQA p. 99, B p. A-7)

    (to capture meaningful information in order to exceed your customers expectations)

  • .

    (1) ?

    (2) ?

    (3) ?

    .

    (1) ?

    (2) ?

  • 3.2 3.2 (TQA p. 100, B p. A-7) 1. (improve marketing) 2. (build a more

    customerfocused culture) 3. (enhance customer loyalty)

  • (100 )

    4.1 :(55 )

    4.2 : (45 )

    4

  • .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

    .

    ?

    .

    (1) ?

    (2) ?

    (3) ( 4.1) ?

  • 4.1 4.1 (TQA p. 102, B p. A-8) 1.

    (to guide process management toward theachievement of key organizational results and strategic objectives)

    2. (anticipate and respond to rapid or unexpected organizational or external changes)

    3. (identify best practices to share)

  • .

    (1) ?

    (2) ?

    .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

    (5) ?

  • 4.2 4.2 (TQA p. 106, B p. A-10) 1. (improve

    organizational efficiency and effectiveness) 2. (stimulate innovation)

  • (100 )

    5.1:(45 )

    5.2 : (55 )

    5

  • .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

    .

    (1) ?

    (2) ?

  • 5.1 5.1 (TQA p. 107, B p. A-10)

    (to build an effective environment for accomplishing your work and supporting your workforce)

  • .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

    .

    (1) ?

    (2) ?

    (3) ?

  • 5.2 5.2 (TQA p. 108, B p. A-11) 1. (foster high

    performance) 2. (address core

    competencies) 3. (help accomplish action

    plans) 4. (ensure

    organizations success now and in the future)

  • (100 )

    6.1 : (55 )

    6.2 : (45)

    6

  • .

    (1) ?

    (2) ?

    .

    (1) ?

    (2) ?

    (3) ?

    . ?

  • 6.1 6.1 (TQA p. 111, B p. A-12) 1. (creating value for customers) 2. (achieving

    current and future organizational success)

  • .

    ?

    .

    (1) ?

    (2) ?

    .

    ?

  • 6.2 6.2 (TQA p. 115, B p. A-13) 1.

    (ensure effective operations in order to have a safe workplace environment and deliver customer value)

    2. (managing supply chain effectively and controlling the overall costs of operations)

  • (400 )

    7.1 : (120 )7.2 : (70 )7.3 : (70 )7.4 : (65 )7.5 : (75 )

    7

  • .

    ?

    .

    (1) ?

    (2) ?

    .

    ?

  • 7.1 7.1 (TQA p.116, B p. A-14)

    (product and service quality and value that lead to customer satisfaction and engagement)

  • .

    (1) ?

    (2) ?

  • 7.2 7.2 (TQA p.118, B p. A-15)

    1. (satisfying your customers) 2.

    (engaging them in loyaltybuilding relationships)

  • .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

  • 7.3 7.3 (TQA p.119, B p. A-15)

    1. (productive) 2. (caring) 3. (engaging) 4. (learning for all members)

  • .

    (1) ?

    (2) ?

    (3) ?

    (4) ?

    (5) ?

    .

    ?

  • 7.4 7.4 (TQA p.120, B p. A-16) 1. (fiscally sound) 2. (ethical) 3. (socially responsible)

  • .

    (1) ?

    (2) ?

  • 7.5 7.5 (TQA p.121, B p. A-16) 1. (financial sustainability) 2. (marketplace achievements)

  • (What)

    (How)

    (Why)

  • Brian Tracy