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By: Oscar SANDBERG & Amrit SINGH Tutor: 04/04/12 Krzysztof Markowski
Project: The pallet stapling forklifter ANT-perspective
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!"#$%&!"'%&!"(&#)*&+',-&The project described below was conducted in the fall of 2009, as a school project. The objective of the course was for the class to, in the form of small teams, look at the operations of an enterprise, and together with them find a way to innovate the internal processes. The team that this paper describes, consisted of 4 students that all studied the same bachelor program in Lund, Sweden, called Logistics Service Management. The project started with the team visiting the Company to get an introduction about how they worked and what was important for their business. Thereafter the Contact person 1, who was the link between the Company and the University, showed the team around the warehouse and other operating facilities.
During the tour, the project team and Contact person 1 talked about the problem they were having with empty pallets that were scattered around the floor of the warehouse making it difficult for the operating staff to work. The problem was that when a pallet becomes empty, there was not anybody that would take the time to remove it and put it in the right place. The Operating staff had a performance-based salary and prioritised to reach his/her daily percentage instead of taking time to removing the empty pallets.
The 4 students wanted to do something about this and decided to look at ways to make this process easier for the Operating staff and make the working environment safer. There was also a demand for a more ergonomically correct working process for the employees, because the work was stressful and very physically demanding.
After contacting both physiotherapists and forklift developers, the project team came up with a prototype of a forklift that was able to gather a number of empty pallets without having to go back and forth between the empty pallets and the docking point.
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Name of The Actor
Role in Project
Interest which they Pursues
Degree of buy in or Hostility into the Project
Added value or Nuisance
The project team
In favor, find solution to pallet-problem
Enhance working environment
High degree of Buy in
High degree of added value
Tuitor
In favor, Guide and support the project team
Further connections with the company
High degree of Buy in
Low degree of added value
Contact Person No-1
In favor, inform about routines and discuss with project team
Seek a faster and better working environment
Medium degree of Buy in
Low degree of Nuisance
Contact Person No-2
Against, discuss about technical possibilities
A fast and smooth process
Low degree of Hostility
High degree of Nuisance
The Company
Against, decide if to invest
A fast and smooth process
High degree of Hostility
Neutral
The Forklift Developer
In favor, discuss development of new forklift
Possible customer in the company
Medium degree of Buy in
High degree of added value
Employees (users)
Against, the user of the forklift
A fast process High degree of hostility
High degree of Nuisance
Physiotherapist
In favor, discuss about working environment regulations
Help project team/enhance working environment
Medium degree of buy in
Low degree of Nuisance
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Name of The Actor
Role in Project
Interest which they Pursues
Degree of buy in or Hostility into the Project
Degree of Added Nuisance Value and Tendency to Evolve
Prototype
In favor, the model of the fork lifter
A better working environment
High degree of Buy in
High degree of added value
Pallets
In favor, cause of the problem
To be handled easier and faster
Medium degree of Buy in
Medium degree of Nuisance
Regulations
In favor, the working environment was not legal
A better working environment
Medium degree of Buy in
High degree of value added
Time
In favor, right time to initiate the project
Make the process faster
Medium degree of hostility
High degree of value added
Performance-related pay
Against, stating the working condition
A very fast process
High degree of hostility
High degree of nuisance
Cost
Against, Project was getting costlier.
Low cost project
High degree of hostility
High degree of nuisance
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“We saw that there was a problem with empty pallets ”
“Deeper analysis gave both followers and sceptics”
“In the end, even the tutor switch sides. The project was dead!”
“First prototype and cost prediction”
“Anti-side grows as efficiency is doubted”
“Both contact people are sceptic to the project”
Human Actor
Non-Human Actor
Prototype 1 Prototype 2
Fact Fiction
Oct-2009
Dec-2009
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Time Transitioning Comments Actors Involved Oct-2009
There was a problem with pallets in the warehouse, and the concerned person in the company wants to deal with it. The team was assigned and started to work. Time was considered a major threat for the project.
Pallets, The team, Concerned person, Regulation, Time
Nov-2009
As we were working we realised that the employees was resistant to change. The performance-based salary was not favourable for the project as it was caused the employees to focus on quantity instead of quality. By this time we (company) became sceptical.
The Team, Employees, Company, Cost, Performance based pay.
Dec-2009
It was clear that the prototype was too costly and the tutor and contact person changed their position. We began to realize that the pallets weren’t a problem any more.
Tutor, The Team, Pallets, Prototype, Company
Dec-End In the end, no one was interested to carry on with the project. The Team
Oct-2009
Nov-2009
Dec-2009
Dec-End
Fact Fiction
Conclusion The prototype was delivered to the Company but they decided not to invest in this kind of machine. The main reasons why they did not want to invest was because the machine would be expensive, the management did not see the potential and it was not interesting to the operating staff, which cherished speed before comfort. Below one can see a more detailed description of the actors involved in the project and what position they took on the project.
Oscar Sandberg Amrit Singh
The project had potential; it would have
succeeded with little more
support
The project wasn’t realistic
from the beginning that’s
why it failed.
I like hockey I hate
hockey, love
Soccer
