Change Management

Presented by : Daniel Doni S.

Fakta……• “ The only constant is

change ……….”• Akibatnya kompetisi di

Lingkungan Bisnis sangatkompetitif

• Senge : “ In the long run, the only sustainable sources of competitive advantage is your organization’s ability to learn faster than its competition.

Kenapa orang/ organisasi memilih“resist change?”

• Lack of involvement in the process

• Lack of knowledge about change

• Insecurity about the future as a result of the change

• Feelings of powerlessness to control their own destiny

Memanage perubahan dalamorganisasi

• You must understand how to involve the right people and have them perform the right tasks that will produce a successful change initiative for your organization

• Change yang positifakan meningkatkanperforma organisasi

3 hal penting dalam perubahan

• Stakeholders • Process • Communication

Stakeholders

• All member of organizations

• Mulai level terendahhingga tertinggi

Change Process

• Planning• Asessment : gap

diantara bentuk saatini dan bentuk yang diinginkan

• Analysis : Bagaimanamenjembatani gap?

• Design

Change Process (Cont.)

• Development : mempersiapkansistem, people untukmenghadapiperubahan

• Implementation• Evaluation

Communication• Gathering Information

– Focus group– Audit– Mystery Shoppers– Survey etc

• Disseminating Information : bagaimanamendistribusikaninformasi kestakeholders

Harapannya

• “ To get change right the first time because for many change initiatives there is no second chance.”

Terima kasih

• Diskusi

Referensi:

• Senge, P.1990. The Fifth Discipline : The Art and Practice of the Learning Organization. London: Nicholas BrealeyPublishing Limited.

• Lee, W.W., and Krayer, K.J. 2003. Organizing Change. San Fransisco : John Wiley & Sons, Inc.