Lean day 17 - Mirette Kangas: Ylen resepti vuoden lean-tekoon 2016

COMPANY CULTURE TRANSFORMATION TO LEAN-AGILE AT YLE

LEAN DAY WITH CODENTO @FINLANDIA HOUSE

@mirettekangas #yle February 1st 2017

Kuva: Jukka Kolari Suomen Lean-yhdistys

● Founder of Yle Lean-Agile accelerator

● Founder member of Yle Areena. Yle´s video and audio live and on-demand service, strong brand (like BBC iPlayer) in Finland

● Previously leader of service design and project management

● Company culture and process development in creative industry, in digital media companies

● Backgroud in digital media industry e.g. Sanoma (leading media company in Nordics), Nokia

● Master of Arts (Media Science), University of Lapland

● MBA (Audiovisual Business Admin)

@mirettekangas

@mirettekangas #yle 2017

In autumn 2016 the lean-agile model and company

culture transformation of internet management

at Finnish Broadcasting Company

was awarded as the Best Lean Performance

of The Year by Lean Association of Finland.



Daily at development team

LEAN AND AGILE AT YLE• We started 7,5 years ago at internet development teams• Lean-vision workshops since 2012• We benchmarked ScaledAgileFramework -model at 2012 (internet)• Roadmap for Large Scale Agile at company level at 2013 (internet)• Lean-Agile development and management model, agile budgeting and agile

portfolio-management to internet area 2014/2015• At 2015 Lean-Agile management in several units

○ Media unit (radio channels, TV channels, Web as a “channel”, audience insight, data and analytics, multiplatform planning, marketing, archives and library)

○ Operations unit (Production and Design, Technology and Development , ICT and Production Technology, Broadcast and Transmission facility services)

• At 2016 -> scales to○ Management at Creative content unit (Factual, Drama, Culture and Entertainment,

Children and Youth, Product development, Planning, Partnerships)○ Content creation e.g. Yle Learning -team○ Company’s key strategic and multiplatform programme projects, HR, Communications



LEAN-AGILE AT

YLE 2/2017

U&A VERKKO-KEHITYS-TIIMIN KEHITYS-OHJELMA

VERKKOKEHITYKSEN ROADMAP-RYHMÄ JA FOKUSALUEIDEN KEHITYSTIIMIT JOKAISESSA YKSIKÖSSÄ

OPPIMISEN VERKOSTOMAINEN JOHTAMINEN

JULKAISUT-JOHTO JA YKSIKÖN STRATEGINEN KEHITTÄMINEN

KÄRKITUOTTEET

SOME

ARKISTOT JA KIRJASTO

AUDIOTIIMI

JULKAISUSUUNNITTELU

YLE PUHE -JOHTOTIIMI

OPPIMISEN SISÄLLÖN-TOIMITUS

TUOTANNOT JOHTO JA YKSIKÖN STRATEGINEN KEHTTÄMINEN

HELSINKI YTD ESIMIEHET

MEDIAPOLIS YTD ESIMIEHET

YLE GRAFIIKKA

ICTT LEAN

T&K SUUNNITELMA

PUVUSTUS, LAVASTUS, POST-PRODUKTION,

VUOROSUUNNITTELU

svenska.yle.fi -SISÄLLÖN-TOIMITUS

RADIOJÄRJESTELMÄT

LUSIN JOHTO JA YKSIKÖN

TOIMINNAN KEHITTÄMINEN

TUOTANNOT JOHTO PÄIVITTÄISJOHTAMINEN

KÄÄNTÄMINEN JA VERSIOINTI

ASIAKKUUSTUTKIMUS JA ANALYTIIKKA

VIESTINTÄJOHTO

HR-JOHTO ja KEHITYS

At the moment (Jan 2017)● 500 employees actively participating● 17 %● 5 directors teams, over 60 participants● Number of teams working with Lean/Agile

methods is over 40


How much we do non-value adding work?

Discussion started in

autumn 2012.

Can we makeorganization flatter and

more transparent?

SCALED LEAN-AGILE IN BIG PICTURE?



Adaptive(agile) organization

WEB AND MOBILE AREA ROADMAP TO AGILE 2014-2015

• Lean and agile portfolio- and program model

• Web and mobile roadmap

• Application- and infrastructure team co-operation and DevOps culture

• High-level current and future state descriptions

• Preparing leaders for the agile change

• Preparing use of agile release train

INCREMENT 1

• Lean and agiledddd portfolio- and program model


• Application- and

• High-level current and future state


• Preparing use of agile release train f ffffff

INC 2

MEASU-RELEARN

BUILD

INC 2 INC 2

• Lean and agiledddd portfolio- and


• Application- and





• Preparing use of agile release train f ffffff


THE GOALS FOR IMPROVING WAY OF WORKING1. CUSTOMER VALUE2. CYCLE TIME

INTERNET AND MOBILE ROADMAPShort – and long term epics for all service areas

NEW BLUEPRINT FOR INVESTMENT PLANNING

MANAGEMENT GROUPDefines the strategy and focus areas

WEB AND MOBILE

PORTFOLIO KANBAN

PORTFOLIO BACKLOG 3 m 3 months 3 months 3 months

Portfolio level goals and needs

described

HIGH LEVEL GOALS

MEASURELEARN

BUILD


@mirettekangas #yle 2017@mirettekangas #yle 2017

INTERNET PORTFOLIO

DEVELOPMENTTEAMS

CHIEF DIGITAL OFFICER& REPRESENTATIVES OF UNITSINTERNET-MANAGERS AND PORTFOLIOMANAGERSAGILE COACHPORTFOLIO-MANAGERLEAD ARCHITECT & DEVELOPERWEB ANALYZERLEAD UX-DESIGNER

Portfolio and allocation proposal 2 x yearWEB AND MOBILE AREA HIGH-LEVEL ROADMAP AT YLE

Implementation of strategy, focus and roadmap

WEB AND MOBILE AREA PORTFOLIO: UPDATE EVERY WEEK

ORGANIZATION CEO & EXECUTIVE TEAM Decides vision, strategy, focus areas, funding and resources on annual level. Follow-up and ensure vision implementation. Provided with a company-level

real-time updated roadmap to ensure transparency.

CREATIVE CONTENT NEWS & CURRENT AFFAIRS SWEDISH YLE MEDIA

(TV/RADIO PLAYER) APITECHNOLOGY PLATFORMS

IDEAS POP-UP ANALYSIS

EPICANALYSIS

IMPLEMEN-TATION

READY

• Focus area Epics inc. Customer Analysis• Architecture and technical platform• Budget allocations and actuals

MAIN SERVICES AND TEAMS


AGILE BUDGETING

20%

40%

20%

9%

22%

Planned and decided allocations per main servicesUn-allocated funds are allocated in next (quarter

->) half year based on customer value

40%

60%



• new “agile” key roles• new way of working• new principles and model • epics• customer analysis• technical analysis• feedback-loop, PDCA• weekly, retro, demo etc.• architecture- and technology development• budget allocation • development of digital dashboards• follow-up model of funding for technology area

across organizations• Lean-Agile coaching

IT´S NOT ONLY KANBAN, IT´S ALSO


THE IMPACT OF AGILE PORTFOLIO

development

feedback

feedback

decision making

decision making

development


Yle Lean-Agile = 360°+ scaling


LEANAGILE

AGILE CULTURE

SYSTEMS THINKINGVSM

LEAN LEADERSHIP

LEAN SERVICE CREATION MODEL

GROWTH HACKING

MINIMUM LOVABLE PRODUCT

ETC.

LEAN START-UP

SPRINTS

Do

Stu-dy

Act

Plan

Chief Operating Officer having weeklys with his team● unit’s strategic development

(kanban)● daily (visual) management

system@mirettekangas #yle 2017

Director of Media and his Media unit

ICT managers

Network of social mediamanagers HR team

TV Graphics team@mirettekangas #yle 2017


Network of Yle Learning content creation

Production and Design

Yle Archives and Library Radio channels


Customer insights and analytics

Communications Director and her team

HR Director and his team


Operational Tool for putting Company Key Product Strategy into practise

Directors of Media and Content and their Unit managers

Multiplatform plannig at YleDigital Tool for Media Directors Team

Transparency for others

Head of program planning@mirettekangas #yle 2017

Datadriven agile culture:More feedback-loops and learning, less analysis

Chief digital officer and Head of customer experience@mirettekangas #yle 2017


HUBS are voluntary events where you can participate interesting dialogues around the common themes of continuous improvement and cultures that embrace experiments. Anyone can suggest topics and if they wish to present, prepare it for a few minutes show. HUBs also invite expert guest speakers.


DEMO events are for showing continuous progress, sharing thoughts and most importantly, learning from each other. DEMOs also invite world class guest speakers. Events are streamed via Yle + (intranet). @mirettekangas #yle 2017

EXPERIENCES from transformation

• You must be humble and frank. People. People. People.• Keep mind the principles of agile and lean• The most important is responding to change• Lean-agile competences are new, it takes time to get “Lean-Agile

Mindset”• Learning by doing and short feedback-loops• Directors/leaders support and commitment• Transparency is not easy (now we have real-time visibility on

backlogs and progress)• Transparency increases trust• Management has a feeling of a controlled change


Focus on customer value: data driven agile way of working

Transparency everywhere

Creating and enabling environment for continuous development, PDCA and feedback-loops

Visual management

New way of leardership, working together, dialogs and Gemba

Open Mindset and Positive Attitude

Agile way of working creates strong personnel commitmentAutonomia: self-management, purpose, wholeness

CULTURE?


http://www.ge.com/

Beyond Lean and Agile?@mirettekangas #yle 2017Chief Strategy and Dev officer

http://www.ge.com/

Trust on agile and lean princibles, remember it´s about culture and people.

Win and require confidence, even it is hard.

Keep fit - mental, emotional and physical.

It´s all about people. When you give you will receive back. @mirettekangas #yle 2017

planet-lean.com

Digital transformation is not about processes, it is about people!

Twitter @mirettekangasLinkedin Mirette KangasSkype Mirette KangasFlowdock Mirette KangasSlack @mirette.kangasSlideshare Mirette Kangas