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Efficiency and Process Improvement for Service Orientated Organizations
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SharedServicesfor Government,Healthcare &Higher Education Efficiency & Process Improvementfor Service Oriented Organizations
• Modernize, consolidate and optimizeIT infrastructure
• Improve the effectiveness and efficiency of processes
• Automate, Streamline andImprove F&A, HR & IT processes
• Improve access to information and public services
• Share data and applications, fostering inter-organization collaboration
• Improve the culture and buy-in for the agreement of standardized business processes and procedures
November 15-16, 2011Chicago, IL, USA
www.sspublicsector.com • 1-800-882-8684 • [email protected]
Why Now?• 73% of public service
organizations are eitheroffering shared services or are a customer of a sharedservices enterprise
• Of those that have not yetimplemented shared services,88% are planning to launchwithin the next two years
• 86% considered cross-jurisdication shared servicesextremely or very valuable
Public service leaders are notonly planning and implementingshared services, they arelooking to extend sharedservices across organizationaland jurisdictional lines anddeeper into the operations anddelivery aspects of programs.
Source: Harvard Kennedy 2010 Public Sector Shared Services Summit.
www.sspublicsector.com • 1-800-882-8684 • [email protected] 2
• Create an in depth definition of shared services andidentify the processes to include during the implementation
• Better understand the concepts around shared servicesand how measurement is used to differentiate it fromconsolidation
• Guide the development plan to construct a business case
• Address critical issues upfront (funding, costs, timing,governance) to reduce overall risk and enhance prospectsfor success
• Identify the common mistakes organizations make andhow to take steps to avoid those common pitfalls
• Create a process for analyzing whether or not yourorganization needs external help to implement sharedservices and if so, how to select the right team.
www.sspublicsector.com • 1-800-882-8684 • [email protected] 3
surrounding the planning andimplementation of shared services
TheKey Topics
• Construct an effective chargebackmechanism and SLA to support customer needs
• Design an effective communication plan to ensure buy-in
• Review alternative approaches to sharing government services
• Build success through strategic change management
• Design a governance framework to manage and balance the new relationships
ServiceDeliveryExcellence
www.sspublicsector.com • 1-800-882-8684 • [email protected] 4
Robert Walton, CEOClaremont University Consortium Speaking on the topic of Collaboration & SharedServices in Private Higher Education: Success,Politics and Reality Therapy
Terry Pankratz, Vice Chancellor Finance University of North Texas SystemSpeaking on the topic of Designing & ImplementingShared Services
Ronn Kolbash, AVP Shared ServicesYale University Speaking on the topic of Growing &Adapting a SSC for Success
Speaker Spotlights
• Most improved metric – Increasing online self-service HR transactions to 98.5%, reducing monthlyoff-cycle payroll corrections from 3.2% to 63%. 80%reduction in PO Invoices with a price discrepancy,top quadrant benchmarking in cost per paycheckand cost per invoice
• Proudest organizational achievement – Implementedand stabilized a National Shared Services modelwithin our hospital systems that had been operatingthese functions independently for 100+ years, insome cases
• Current ERP platform – Lawson• At SS Public Sector, I would like to meet – Leaders of
other large national hospital systems that haveimplemented a shared services operation
• Biggest priorities for 2012 – Rolling out our suite ofadvanced analytics to our hospital business partnersand upgrading the end-user tools for some of ourkey high volume transaction activities
• Pearls of wisdom – Focus on employee and managertraining, communications and continuous processimprovement
Pete KatsampesVP, CHI Connect Support CentersCatholic Health Initiatives
Education
Healthcare
• Develop platforms for an enterprise architecture that willsupport culture, governance structure and processes
• Embark on a strategic HR Transformation to improve thequality of service to the ‘clients’ of HR
• Take advantage of cross-jurisdiction collaboration
• Converge Government-Based Business Models forEnhanced Service Delivery with cloud computing
• Partner with private sector for shared services success
• Balance the needs for increased transparency andprogram integrity with decreasing budgets
www.sspublicsector.com • 1-800-882-8684 • [email protected] 5
GOVERNMENT LEADERS
A Snapshot of your Government Speakers include:
Dwight KayIllinois State Representative 112th District Vice PresidentCassens Transport
Lynda TarrasBC Public Service Agency
Tom CrossHouse Republican LeaderIllinois House of Representatives
Monte MercerDeputy Executive DirectorNorth Central Texas Council of Governments
Doug WhitleyPresidentIllinois Chamber of Commerce
Paul BartleyDeputy Assistant SecretaryU.S. Department of Health & Human Services
Carol WhiteExecutive Director, Shared Services SolutionsState of Tennessee
Adding Value
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