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A presentation made by Graham Oakes to the APM South Wales and West of England branch membership on 20th April 2014.
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Supporting Reviews & Assurance APM, Feb 2014 1
Supporting Reviews & Assurance
The Role of the PMO
Outline
! Projects fail
! That’s OK
! Portfolio mgt is easier than project mgt…
! … provided you can get the right information
! Setting up an assurance programme
Supporting Reviews & Assurance APM, Feb 2014 2
Why do projects fail?
Simon Schoeters
Supporting Reviews & Assurance APM, Feb 2014 3
Christiaan Triebert
We lose touch with reality Supporting Reviews & Assurance APM, Feb 2014 4
Simon Schoeters
Failure becomes obvious when we run back into reality
Supporting Reviews & Assurance APM, Feb 2014 5
Failure is OK!
L Gnome
Supporting Reviews & Assurance APM, Feb 2014 6
There are 2 types of failure: Inherent & Unnecessary
macrophile
Supporting Reviews & Assurance APM, Feb 2014 7
Statistics don’t work for project managers
Steve A Johnson
Supporting Reviews & Assurance APM, Feb 2014 8
Statistics do work for portfolio & programme managers
James Bowe
Supporting Reviews & Assurance APM, Feb 2014 9
Portfolio & programme managers have more tools
veryuseful
Supporting Reviews & Assurance APM, Feb 2014 10
But they often don’t have the information they need
IsaacMao
Supporting Reviews & Assurance APM, Feb 2014 11
But they often don’t have the information they need
derekGavey
Supporting Reviews & Assurance APM, Feb 2014 12
But they often don’t have the information they need
maveric2003
Supporting Reviews & Assurance APM, Feb 2014 13
But they often don’t have the information they need
Jeroen_bennink
Supporting Reviews & Assurance APM, Feb 2014 14
Grand Canyon NPS
That’s where the PMO helps – providing clear information
Supporting Reviews & Assurance APM, Feb 2014 15
Kheel Centre, Cornell University
Supporting Reviews & Assurance APM, Feb 2014 16
IvanWalsh.com
Right Information – Skills – Process – Stakeholders
The role of assurance is to provide validated information
owenwbrown
Supporting Reviews & Assurance APM, Feb 2014 17
Supporting Reviews & Assurance APM, Feb 2014 18 ell brown
PMOs can work at three levels
How do we set up an effective programme of reviews?
Colin_K
Supporting Reviews & Assurance APM, Feb 2014 19
1) Make reviews the norm
Lars P.
Supporting Reviews & Assurance APM, Feb 2014 20
2) Be clear who you’re serving
Bird Brian
Supporting Reviews & Assurance APM, Feb 2014 21
3) Tune investment to risk levels
digitalmoneyworld
Supporting Reviews & Assurance APM, Feb 2014 22
4) Use a mix of review types
vie_ascenseur
Supporting Reviews & Assurance APM, Feb 2014 23
5) Negotiate clear objectives for each review
Richard_of_England
Supporting Reviews & Assurance APM, Feb 2014 24
Recommendations to improve review artefacts
Review execution
Inputs
Artefacts & other items to review, plus supporting details.
Outputs
Improved artefacts. Go / No - go
decision.
Baseline Criteria Reference Models
Control parameters Feedback to improve reference models
Analysis Loop
6) Run a structured process Supporting Reviews & Assurance APM, Feb 2014 25
7) Focus on evidence
Simon Schoeters
Supporting Reviews & Assurance APM, Feb 2014 26
8) Manage logistics
strudelt
Supporting Reviews & Assurance APM, Feb 2014 27
9) Minimise overheads
jcroninone
Supporting Reviews & Assurance APM, Feb 2014 28
10) Train people
One Laptop per Child
Supporting Reviews & Assurance APM, Feb 2014 29
11) Act on findings
mikebaird
Supporting Reviews & Assurance APM, Feb 2014 30
12) Monitor effectiveness
SearchEnginePeopleBlog
Supporting Reviews & Assurance APM, Feb 2014 31
13) Disseminate lessons learned
The U.S. Army
Supporting Reviews & Assurance APM, Feb 2014 32
Assurance supports stakeholder communications
Keoni Cabral
Supporting Reviews & Assurance APM, Feb 2014 33
Summary
! We engage with risks to achieve rewards
! Sometimes the risks win
! Aim is to eliminate unnecessary failure
! Program & portfolio mgrs have a lot of tools
! They need information in order to use them
! Reviews & assurance provide this information
! PMOs can do a lot to set up effective reviews
Supporting Reviews & Assurance APM, Feb 2014 34
Unnecessary Failure…
… happens when people with the skills, resources and authority to act effectively don’t get full, validated information about
project status and issues.
The role of reviews and assurance is to provide this information.
Supporting Reviews & Assurance APM, Feb 2014 35
Supporting Reviews & Assurance APM, Feb 2014 37
! Making sense of technology… " Many organisations are caught up in the
complexity of technology and systems. " This complexity may be inherent to the
technology itself. It may be created by the pace of technology change. Or it may arise from the surrounding process, people and governance structures.
" We help untangle this complexity and define business strategies that both can be implemented and will be adopted by people throughout the organisation and its partner network. We then help assure delivery of implementation projects.
! Clients… " Cisco Worldwide Education – Architecture and research for e-learning and educational systems " Council of Europe – Systems for monitoring compliance with international treaties; e-learning systems " Dover Harbour Board – Systems and architecture review " Greenpeace – Project reviews, enterprise architecture, digital strategy " MessageLabs – Architecture and assurance for partner management portal " National Savings & Investments – Helped NS&I and BPO partner develop joint IS strategy " The Open University – Enterprise architecture, CRM and product development strategies " Oxfam – Content management, CRM, e-Commerce " Thames Valley Police – Internet Consultancy " Sony Computer Entertainment – Global process definition " Amnesty International, Endemol, Intel, tsoosayLabs, Vodafone, …
Graham Oakes Ltd
