Kim ScottCEO Coach!

Formerly of Google & Apple!

Give a Damn, Get Stuff DoneAnd Other Essentials of Being a Great Boss

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Guidance radical candor builds trust

The whole strength and value…of human judgment, depends on the one property, that it can be set right when it is wrong…

—John Stuart Mill

guidance = praise + criticism

Praise Criticism

Give to

Get from

Encourage between

GUIDANCE =

the “give a damn” axis

l

H

Care Personally

the “willing to piss people off” axis

l

H

Care Personally

l Challenge Directly H

your fly is down…

l silent because you don’t want to embarrass

yourself

Whisper, “Red, your

fly is down!”

silent because you don’t want to embarrass

Red

Shout, “look everybody, Red’s fly is

down!”

Challenge Directly

l

H

H

Care Personally

giving criticism criticism should be HIP

l

radical candor

Challenge Directly

l

H

H

Care Personally

l

radical candor

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

manipulative insincerity

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

giving praise praise should be specific and sincere

l

radical candor

Challenge Directly

l

H

H

Care Personally

l

radical candor

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

manipulative insincerity

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

Giving praise and cricisim = 1/3 of guidance

GETTING GUIDANCE FROM people

l

radical candor

Challenge Directly

l

H

H

Care Personally

l

radical candor

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

manipulative insincerity

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

ENCOURAGING GUIDANCE BETWEEN people

l

radical candor

Challenge Directly

l

H

H

Care Personally

l

radical candor

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

l

manipulative insincerity

radical candor

ruinous empathy

obnoxious aggression

Challenge Directly

l

H

H

Care Personally

Things You Can Do

•  Require Joint Escalation •  Deliver formal performance reviews •  Conduct manager feedback sessions •  Stay Centered

Thank you!

Thoughts on empathy

Challenge Directly

l

Care Personally

•  Managed empathy •  Lack of empathy: Care intellectually if not emotionally

•  Cruel empathy •  Lack of empathy: don’t care emotionally or intellectually

•  Ruinous empathy

•  Manipulative empathy •  Lack of empathy: don’t care emotionally or intellectually

l

H

H

Thoughts on gender

Challenge Directly

l

Care Personally

competence/likability trap makes it harder for female bosses to be radically candid

being called a bitch feels worse than being called an asshole to most

male boss doesn’t give feedback to female employee because he’s afraid to make her cry

equal opportunity to screw up…

l

H

H

Q  &  A