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CONTENTS•Keynote•Inclusive user testing•Challenging an oxy-moron•Stop designing screens•Extremes of research ?
Sketchnote by @sujeevnotsteve
DIVIDED•Organised in hierarchies
•Business prioritises internal efficiency over customers’ needs
•Stable environments & clearly defined jobs
•Staff in silos / isolation
Sketchnote by Dave Gray
CONNECTED•Organised in “holarchies”
•Variable environments
•Jobs require human judgement, creativity, good decision making skills
•Move and learn faster
Sketchnote by Dave Gray
http://www.slideshare.net/remram/challenging-an-oxymoron-beautiful-local-government-websites
http://www.slideshare.net/remram/challenging-an-oxymoron-beautiful-local-government-websites
SUMMING UP•Judgement, creativity, decision
making
•Collaborate, network, learn faster
•Recruit SS & people with disabilities
•Minimalist designs with chunky
SUMMING UP•Build with both staff & users
•Intrinsic motivators, safe place to practice
•Shadow users in context, collaborate on analysis