الثانية هندسي مشتركة

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2013

Examinations& evaluation unit winter.2013

1113

80. :

- -

- -

Communication skill is the ability and talent to ___________ . 81.

send and receive messages successfully with others a-

get personal goals b-

occupy different but overlapping environments c-

assist in learning d-

There are two types of communication skills, these types are ___________ skills. 82.

physical and practical b- signal and channel a-

social and identity d- verbal and nonverbal c-

In SPAM model, the audience refers to the ___________ to which/to whom the

presentation is directed.

83.

situation b- place a-

people d- method c-

The type of presentation in which the presenter tries to obtain and keep the

audience's attention is a/an ___________.

84.

persuasive presentation b- informative presentation a-

content presentation d- entertaining presentation c-

One of the guidelines for effective delivery of the presentation introduction is to

be .

85.

satisfied b- natural a-

unfamiliar with your topic d- honest c-

Semantics is a branch of linguistic science that studies ___________. 86.

the way words are assembled a-

the meanings of words b-

how sounds are combined to form words c-

the way in which language is used to interpret real intentions in particular situations d-

___________ can help you to give bad news easier; for example, "That's an

interesting outfit."

87.

Relative language b- Euphemistic language a-

Equivocal language d- Abstraction language c-

2013


1213

Artifactual communication includes ___________ . 88.

vocal aspects of language a-

orientation (face to face, one sitting, one standing etc.) b-

things like kind of clothing people wear, the colors they use c-

space and time d-

Color sends strong messages, Blue color signifies ___________ in Cherokee Indian. 89.

danger b- defeat a-

truce d- joyous c-

One of the important suggestions for controlling speech anxiety is to ___________. 90.

feel subordinate to your audience a-

focus on the audience b-

undergo evaluation c-

rely on a second language d-

The gesture of circled thumb and forefinger has different meanings in different

cultures. For Americans it means ___________.

91.

Zero b- I will kill you a-

Ok d- Money c-

If you want to show respectful for an American man while you are speaking with

him, you should ___________.

92.

keep eye contact with him a-

continue looking at him with stopping b-

look at him but not too long c-

never look at him d-

The process of handling questions effectively means to have the skill of _______. 93.

speaking process b- reading process a-

writing process d- listening process c-

Is your voice too shrill or strained? Do you speak in a monotone? In normal

speech, pitch varies. These variations are known as ___________.

94.

volume b- inflection a-

Rate

d- quality c-

2013


1313

In telephone calls we usually use some vocabularies such as; "log a call" and it

means ___________.

95.

making a call b- stop talking a-

closing the telephone call d- leaving a message c-

When a receptionist receives a certain call from a certain speaker, he should

open his response by ___________.

96.

naming his name and his family's name a-

asking politely if any help is required b-

naming his company and his name c-

identifying the caller d-

On a telephone call, if you are over stimulated, tend to seek and enter into arguments and judge before comprehension is completed, then you are a/an . listener.

97.

successful b- good a-

poor d- effective c-

The purpose of a Problem Solving Meeting is ___________. 98.

to discuss an issue or conflict and make a decision on how to solve it a-

to decide how to deal with the present as well as to prevent future problems b-

to produce new ideas about a specific topic c-

to give and receive information about a specific idea or important matter d-

Each meeting should have a concise written ___________ that is distributed in advance to all participants.

99.

agenda b- handout a-

minutes d- postcard c-

The type of conflict that discusses the allocation of resources, salaries, vacation

time, and office space is called a/an ___________ conflict.

100.

relationship b- subjective a-

social d- objective c-

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