Chapter Two QQ 2.The disadvantages of E-commerce 1. The advantages of E-commerce 3.The characteristics of E-commerce Learning Target Lesson One Advantage of E-commerce Lesson Two Limitation of E-commerce Lesson Three Scope of E-commerce The Content of Chapter Two Lesson One Chapter Two Pre-sales post-sales returning goods Supply chain physical goods digital products Personal service outsourcing Knowledge Preparation Lux Unilever Monkey Sunlight luxury luck zest Rejoice Safeguard clean and clear sparkling tonic Dove Volvo Volvo Involve Evolve Convolve revolve Lesson One Advantage of E-commerce Key Sentences E-commerce provides customers with a platform to search product information through global markets with a wider range of choices,which makes comparison and evaluation easier and more efficient. Lesson One Advantage of E-commerce Key Sentences People can interact with businesses at any hour of the day,which is convenient to them,and because these interactions are initiated by customers,the customers also provide a lot of data for the transaction that may otherwise need to be entered by business staff. Lesson One Advantage of E-commerce Key Sentences Non-profit organizations,including govement services,also benefit from E-Commerce by the online payment system which supports the payment of tax refunds and pensions quichly and securely. Lesson One Advantage of E-commerce Key Sentences The market in which web-based businesses operate is the global market.It may not be evident to them,but many business are already facing internation competition from web-enabled business. Lesson One Advantage of E-commerce Key Sentences The Internet makets it very easy to shop around for products and services that may be cheaper or more effective than we might otherwise settle for. Brief summary Review Preparation for lessons before class Lesson Two Linitations E-commerce learning and speaking Chapter one Thank You ! Lesson Two Chapter one learning and speaking Starting Internet Banking Undisclosed or Unsubstantiaed charges Other Violations Failure to Honour Warranty or Guarantee Other Misrepresentation Merchandiso or Service Not in Conformity with Order figure 2-7 Reasons for Consumer Complaints (Australia 2002) Cannot Contact Merchant Unauthorised Use of Identity /Account Information Billed for Unordered Merchandise or Service Failure to Honour Refind Polioy Merchandise or Sorvice Never Received Defective/poor Quality figure 2-7 Reasons for Consumer Complaints (Australia 2002) Lesson Two Explore E-commerce Development Key Sentences Non-profit organizations,including govement services,also benefit from E-Commerce by the online payment system which supports the payment of tax refunds and pensions quichly and securely. Lesson Two Explore E-commerce Development Key Sentences The market in which web-based businesses operate is the global market.It may not be evident to them,but many business are already facing internation competition from web-enabled business. Brief summary Review Preparation for lessons before class Lesson Three Scope of E-commerce learning and speaking Chapter TWO Thank You ! Lesson Three Chapter TWO learning and speaking Building a Web Site Words and Expressions in dialogues: Credit card application form E-token catalogue Minimum appealing Lesson Three Scope of E-commerce Key Sentences The Internet makets it very easy to shop around for products and services that may be cheaper or more effective than we might otherwise settle for. Brief summary Review Preparation for lessons before class 1.vocabulary 2.afrer-class Exercises Chapter two Thank You ! Lesson Four Chapter one Global outsourcing physical storefront Market space physical goods pershable goods durable goods Returning goods hippopotamus Personal service per-sales Post-sales supply chain Brief summary Review Preparation for lessons before class Chapter Three) Chapter two Thank You !