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Ealing Council

Digital Challenge Bid‘Success Through Diversity Enabled by Digital Innovation’

STDEDI

Peer Review 5 June 2006

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Ealing’s Team Today

• John Voytal - Change Director

• Andy Roper - Chair of Ealing Community Network

• James Vickery - Serco Solutions

• Sheenal Sejpal - Bid Manager

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“Success Through Diversity” Enabled by Digital Innovation

Vision Success Through

Diversity

In 2016, Ealing will be a successful borough at the heart of West London,

where everyone has the opportuni-ties to prosper and live fulfilling

lives in communities which are safe, cohesive and engaged

Community

Reducing Inequalities

Success Through Partnerships

Environment, Housing & Culture

Making Ealing a better place to live

Becoming an effective and high performing LSP – the ‘partnership of

partnerships’

Universal Themes /

Key Values

Themes

Goals

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Our Bid Is Innovative

   

Demonstrated by offering:

•Children and Young People

•Card and chip payment method

•International e-mentors to support learners through transition

•Virtual Classrooms

•Digital pens for schoolwork (maintaining handwriting techniques

•Safety, Environment, Housing and Culture

•New ways of reporting crime/ASB

•Two-way digital TV (24/7 Service Response)

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Our Bid Is Innovative (Ii)

• Health and Independence

• Mobile Health Monitoring

• Personal Electronic Tagging

• Economy

• Online process with Planning to give community organisations a stronger voice on major development proposals

• Mobile Job Brokerage – Online job applications, CV Tips

• Citizen Innovation Fund

• Use of international and national mentors

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Innovation Customers Not Process

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Alignment With Transformational Government Agenda

The TG strategy focuses on technology leadership in three key areas:

1. The transformation of public and community services for the benefit of all stakeholders• STDEDI will enable

– Creation and expansion of access channels– Structured partnership working with our LSP partners– Enhancing the role of voluntary and community groups

2. Improving the efficiency of corporate services and infrastructure thus freeing resources for the front line• STDEDI will continue the change process and create more

productive time.

3. The transformation to deliver effective technology• STDEDI will ensure our technology will focus on customers rather

than the process

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Realising the Benefit• Benefits will be identified, tracked and realised during the three year

implementation drawing on our change programme experience• Programme governance will identify owners to deliver benefits• Where relevant, benefits (cash and non-cash) will be factored into our

Gershon returns• Key benefits will emerge for

– Citizens• Increased choice, voice and influence to create and consume

services– Communities

• Tackling and reducing digital inequality through VCOs having access to IT

– Businesses• Ealing will be an attractive place to invest in

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High-Level Three Year Project Plan

Yr 2

Yr 3

Yr 1

Benefits GovernanceTechnology (Key to all activities) Transformation (types)

Showcase and Dissemination

Content Infrastructure Devices

- Standards - Technical - Interop

- Publish specification Framework

Guidelines - Plug and Play

- Access Architecture - Multi

rights - Wireless POC Device

- Start POC

Content - Resilience &

Production multi-channel

achieved

- Ability to connect any devices

E-mentors / Virtual Classrooms

Wireless CCTV

Remote Health

Assessment tool for Children with Disabilities (CwD)

Digital Pens for school work

2 Way -Digital TV

Electronic Tagging

Lead Time

Lead Time

Various Activities across all stream, including:

- Technology Implementation / configuration - Change Management - Tracking and Demonstrating benefits - Utilising / integrating new technologies - Process Improvement - New businesses in action

•Reduces social exclusion and help all achieve their full potential

•Local businesses / homes will be safer

•Empowerment to live independently

•Bring practitioners closer to needs

•Reduces digital exclusion

•Quicker, interactive end-to-end service

•Support people with mental health problems

- Set Budget

-Approve Biz cases

-½ Yr Review

-¼ Yr Review

- Detailed review of first benefits

Full Yr review

- Benefits Review

- ¼ yr Review

-½ Yr review

-¼ Yr review

Full Yr review

-Benefits review

-Full community review

-Post Programme review

-Close down

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Social Inclusion Is at the Heart of Our Bid

•Ealing Community Network (ECN) will engage VCOs

•Develop the Trusted Intermediaries Model to ensure hard to reach groups are not excluded

•Remove language barriers through multilingual technology and peer-to-peer networking

•E-mentors to prevent Children and Young People from becoming socially excluded

•Mobile devices for job brokerage to support the unemployed in deprived areas

•Increase the participation of Children with Disabilities, parents and carers with online multi assessment tool

•Telehealth and Telecare will support independent living to socially excluded adults

From the above we recognise and understand the needs of our citizens

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Our Bid Demonstrates a Rounded View

• Social– Wireless CCTV will provide a ‘safety blanket’– STDEDI will deliver improved access to information and

advice for the community– Develop IT skills and mobile job brokerage will increase

employment• Economic

– Ealing will be an attractive place to invest in– Local SMEs will have a sound infrastructure to develop

their ICT capacity– Social Entrepreneurs and micro-business will be able to

use ICT to develop their ideas

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• Environmental– Ealing’s envirocrime officers will use handheld

devices to transmit incident information to the back office or partner agencies

– Quicker resolution– Ealing will be a better place to live– Reduced Congestion: fewer journeys to hospital etc– Improved quality of public spaces

Our Bid Demonstrates a Rounded View (Ii)

Conclusion: The above demonstrates that we have an appropriate balance across the three themes.

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EPISTLE

• Legal Clarity

– Procurement, Agreement, Protection

• Economic Clarity

– Affordability, Realising Benefits

• Technological Clarity

– Development, Infrastructure, Devices

• Social Clarity

– Diversity, Inclusion

• Cultural Clarity

– Change Management, Training

• Awareness of political context

– Buy In, Harmonising Central/Local policies, Double Devolution Agenda

• Environmental Clarity

– Less: car journeys, ASB, litter

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Partnerships – Ealing Is Leading From Behind

• Ealing will know when to ‘pull’ and when to ‘push’– Ealing will initially nurture the partnership

employing best practice programme management governance

– All partners will be represented on the programme board and be responsible for leading on individual projects

– The Citizen innovation Fund will encourage and support innovative ideas to come forward

• As with our role in the LSP we offer a supportive infrastructure

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Partnership – We Have the Best Community Involvement in London

A recent quote from the President of SOCITM Peter Ryder (LGC 18 May 2006)

“There is still a challenge to give access to those that don’t have a PC, Government should be looking to prime the Voluntary sector ……..They are a cracking way of getting through to these groups”

Our Digital Challenge bid fully reflects this Sentiment

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Partnerships – How We Show Good Community Involvement, Not Mere Consultation

• Involving voluntary and community organisations (VCOs) is at the heart of our bid

• Community Involvement is demonstrated through

– Presentation to ECN Steering Group

– ECN and Ealing Council have set up an `Ealing E-Network` bringing together voluntary, public and private agencies around IT issues

– ECN :umbrella organisation for 450 local voluntary groups, including 150+ small BMER and faith groups

• ECN is recognised for it’s pioneering ideas, examples include

– Establishing a searchable online Ealing Community Premises Directory

– Developing a pilot online scheme with Planning Department to give community organisations a stronger voice on major development proposals

– Training local Voluntary Sector IT Mentors via Change Up

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Examples of Community Involvement

Ealing and ECN can deliver as we have a successful track record in

London of building e-communities through IEG funding. Examples

include

United Anglo Caribbean Society offer support to homeless young people aged 18-25.

“ The residents have been able to use the computer to bid for properties via internet. In effect the computer has saved them time and money and has allowed us to provide advice to older people at their homes, providing a better service to our service users.”

   Southall Community Alliance (SCA) represents residents and community groups in Southall.

“ It has long been an ambition of the SCA to provide a community facility with all the resources that would allow community groups to operate effectively. It has enabled the SCA to assist under resourced groups representing disadvantaged communities to access technology, opportunities and information in a way that encourages those groups to develop and begin to bridge the digital divide.”

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Trusted Intermediaries model

The concept of Trusted

Intermediaries provides

confidence and commitment to ‘wiring up’ hard to reach groups

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The partnership mutually appreciates what each partner brings and takes from the relationship

Clear Joint Responsibility For:•Governance•Leadership•Delivery•Benefits Realisation

Contact with

800+ VCO Technology

‘Safe Hands’ public sector focus

LSP Coordinator‘Community Strategy’

Digital vision

LB Ealing

SercoECN

Joint Responsibility

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Digital VisionBring Together existing strategies, but allows

for wider change

Central Government Strategies •Transformational government•Public value•Shared Services•Gershon

Local Government Strategies •Community Strategy (LSP/LAA)•Medium Term Financial strategy•Children / Adult services•Channel Migration

Changes in Society / Environment:

1)Technological: 2) Demographical: 3) Process:-Social Networking - Transient Nature - Work structures-Advances in hardware - Different needs - Access method

Community Strategies •Community development•E-community network•Change Up•Care in the home

“Joining the dots”

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Realising Tangible Benefits

• Voluntary and community• Tackling and reducing digital inequality • Improved organisational capacity

• Industry/Private sector• Improved access to talented resources

• Education• Learning for all

• Health: • Reduced hospital admissions

• Excluded groups• Access to IT to support learning etc,

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Overall

• Ealing’s Digital Vision will balance community interests and reduce inequalities. By becoming a digital community, Ealing will be a successful borough in the heart of west London, where– everyone will have opportunities to prosper; and – where communities are safe, cohesive and engaged.

• What we want to leave with you– Ealing: can offer the required support, and guidance– ECN: is able to tackle digital inequality in the community– Serco: a safe pair of hands to deliver IT in the public sector

• Overall conclusion: We can offer others an exemplar to follow and build their digital visions!