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WELCOME to

September 2015

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Next Gen VisionPart 1

• Actionable home page• Mobile• Site Audit

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Actionable Homepage

9Emergencies

Actionable Homepage

Time Sensitive Issues Identify stalled WOs

Immediate attention needed

Emergency-centric

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Actionable Homepage

Features 5 key metrics

Actionable widgets

Threshold-based

Search

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Actionable Homepage - DEMO

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Actionable Homepage

In the Lab

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Actionable Homepage

Messaging Gets you important information

Better user reach

Fewer “surprises”

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Actionable Homepage

LNH Filters Admin set

Search by brand, FM, market

Looks like other filters

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Actionable Homepage

Open Invoices Open invoices widget

Completes the lifecycle

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Actionable Homepage

Embedded Support Access knowledge base

Chat

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Mobile

Mobile

Keep your WOs moving even when you’re…

at a location.

at a meeting.

at the movies.

on the moon.

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Manage WOs

Mobile

Manage WOsSearch

Re-assign

Update an NTE

Change a status

New experience

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Mobile

Notes Get the whole story

Who, what, and when

Add

Notify

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Mobile – DEMO

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Mobile

In the Lab

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Mobile

AttachmentsView

Add

Thumbnail and full screen

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Mobile

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Mobile

ProposalsSearch

Get notified

Review

Approve/reject

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Site Audit

Site Audit

What is it?

On-site capture via mobile

Centralizedresults

Comprehensive and consistent

data

Real-time WO creation

* Site audit requires an additional license

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Site Audit

Benefits

Improve CapEx

decisions

Negotiate more effectively

Reduce training costs

Boost customer service

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Site Audit

Features

Centralized reporting

Configurable audit scope

Photos

WO creation

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Site Audit

What’s New?

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Site Audit

Follow-ups

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Site Audit

Multiple Audit Setups

Pre-open punch-list

Punch-lists

Safety Loss prevention

Visualmerchandising

Brand compliance

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Site Audit

My Site Audit

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Site Audit − DEMO

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Site Audit

In the Lab

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Site Audit

Available in Custom Analytics

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Site Audit

Photo Friendly Report

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Site AuditNew Experience

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Site Audit

Photo Inventory

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Site Audit

Photo Inventory

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Site Audit

Repair Estimation

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Site Audit

Capacity Planning

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14:30 - Next Generation Vision – Part 2• Invoicing

• Proposal Decision Support• Q&A with Jordan

BREAK

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Jordan BergtraumVP, Product Management

Next Gen VisionPart 2• Invoicing• Proposal Decision Support• Q&A with Jordan

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Invoicing

Invoicing

In the Lab

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Invoicing

Multi-Level Approval Configuration Self-service

Simplify troubleshooting

Real-time changes

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Invoicing

Validation Support Less time validating

Know when something’s “off”

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Invoicing

Validation Support Contracted rates

Hours from check-in

Number of techs

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Invoicing

Include Asset Improve spend tracking

Providers participate

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Invoicing

Include Asset Asset repaired

Asset replaced

Asset added

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Invoicing

Self-service

Rules by Category & Trade

NTE Limits

Date Filters

Providers

Reports

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Auto-approval Config

Invoicing

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Auto-approval Config

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Proposal Decision Support

Proposal Decision Support

In the Lab

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Proposal Decision Support

Goal Make informed decisions on

proposals

Are your proposals "normal”?

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Proposal Decision Support

Features Expose comparative historic data

Compare to your history

Compare to your peer group

Median, percentile

Contractor quality

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15:30 – Retailer’s Perspective

BREAK

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Paul Walsh

Retailer’s Perspective

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Bashir AbdallahHead of Supply Chain Products

Next Gen VisionPart 3• Compliance Manager• Contractor Products &

Experience• Q&A with Bashir

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Compliance Manager

Compliance Manager

The updated Compliance Manager allows clients to efficiently manage and monitor contractor compliance in the aggregate and send notifications to increase adherence to business requirements

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Benefits

√Aggregate view of your contractor network and overall compliance

√Quickly identify compliant and non-compliant contractors

√Take corrective action across contractor network to ensure corporate compliance

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Compliance Manager

Solution / Features

Filter by trade / primary rank

For non-compliant contractors, easily see

which requirements are missing

Send bulk emails to non-compliant contractors

with one click

Activate and monitor new requirements in bulk

across all contractors or a select few

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Compliance Manager

In the Lab

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Compliance Manager

Upcoming Release

√Clients able to define parameters for Section Requirements

√Certificates of Insurance redesign (Client & Contractor)

√Requirements by Trade

√COI documents will be viewable in Compliance Manager

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Compliance Manager

Financial Health & Verification

Partnering with Dun & Bradstreet, Inc. to offer customers a new product which will capture Contractor:

√Risk / Viability Rating

√Registered business information

√Socio-Economic Status

√Suits, Liens, Judgments & Bankruptcies

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Compliance Manager

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Contractor Products & Experience

Contractor Product & Experience

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ServiceChannel is committed to becoming the world’s leading & best networked marketplace for customers, contractors and suppliers for supplies, repair & maintenance, facility management, energy transaction management, payments processing, big data, risk management & compliance.

Contractor Products & Experience

Core Features & Solutions

√Fixxbook - A directory geared toward connecting clients and their facility needs with commercial contractors and suppliers promote what they do through their profile

√Compliance Dashboard - Contractors & suppliers can manage services, compliance and preferences across all customers from a single dashboard

√Work Order Dashboard - Access to critical work order details immediately refreshed to reflect the priorities for the day

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Contractor Products & Experience

Core Features & Solutions

√Reports - Providers can download work order & invoice reports and sort / filter by date or service type to access pertinent data

√Mobile Applications - Available for both iOS & Android

√Scorecard - Contractors can monitor and measure key performance indicators by individual customers or in the aggregate across all customers to demonstrate a focus on service performance

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Contractor Products & Experience

Core Features & Solutions

Integrations - Web service integration (XML / cXML) lowers cost and improves ease of doing business

Service Care Support - 24/7/365 call center and online support available to contractors and suppliers; including follow-up support on work orders with eight hours or less required response

Knowledge Base & Training - Contractors and suppliers can access a robust knowledge base which provides insight on utilizing products and features.

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Contractor Products & Experience

In the Lab

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Contractor Products & Experience

October Release

√GPS Mobile App Improvements

• Electronic signature

• Multi-tech check-in

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Contractor Products & Experience

Strategic Vision & Investment

√ API & Strategic Partner Integrations - Integrate you in-house platforms (accounting & field service software) with ServiceChannel

√ Service Automation Dashboard - Centralized actionable dashboard, work order / invoice details, compliance and better user experience in an improved environment.

√ Mobile Application - A new and improved mobile application which consolidates current apps and improves the features and functionality

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Contractor Products & Experience

Strategic Vision & Investment

√ New Fixxbook Website - Improved website and search directory with features and functionality that draw the attention of FMs / Sourcing professionals and which will ultimately serve as a marketing tool for contractors & suppliers in the network

√ Analytics Dashboard - The ability for contractors & suppliers to access high level business intelligence which helps them better evaluate and manage their business

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Contractor Products & Experience

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Q&A

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Thank You!