10 April 2012 e-Government of Korea : Success Factors and International Cooperation Park, deoksoo Director, MOPAS Republic of Korea

10 April 201210 April 2012

e-Government of Korea :Success Factors and International Cooperation

Park, deoksooDirector, MOPAS Republic of Korea

Park, deoksooDirector, MOPAS Republic of Korea

Contents

I.

II.

III. Key Achievements and Success Factors

Brief History of the Korea’s e-Government

Best Practices of e-Government

IV. International Cooperation

I. Brief History of the Korea’s e-Government

I. Korea’s e-Government in Brief 1. History of Korea’s e-Government

MaturityDiffusion

Launch

Expansion of integration

of e-Government

31 major tasksfor e-Government

Services

11 major tasks fore-Government Services

Promoting Informatization

Inception

Foundation Building Administrative Networks(1987~1996)Implementing Administrative Computerization(1978~1987)

2003~20072003~2007

2008~2008~

2001~20022001~2002

1996~20001996~2000

1978~19961978~1996

Ministry of Public Administration and Security 4

Consolidation of internal administrative procedure and establishment of common basis

Selective public service reform

Phase 1Phase 1 Foundation

Advancement of internal administrative procedure

Expansion of integrated civil service

Phase 2Phase 2 Service Advancement

EmergingEmerging

Level 1Level 1 EnhancedEnhanced

Level 2Level 2 TransactionalTransactional

ConnectedConnected

We areHere !

Level 3Level 3

Level 4Level 4Phase 2

Phase 1

Limited web presence

Regularly updated contents and information

Visa, passport, birth records obtained online

Taxes & fees paid online

Connected online service provided by agencies

Converged public/ civil services

2. Current Status of Korea’s e-Government

5Ministry of Public Administration and Security

I. Korea’s e-Government in Brief

5

5. 2012 UN e-Government Survey

e-Gov Development Indexe-Gov Development Index Online Participation IndexOnline Participation Index

1st

’12

6th

’08

1st

’12’08

2nd

(0.98)

1st

(1.00)

Online Service IndexOnline Service Index(Web Index)(Web Index)

Telecommunication Infra. IndexTelecommunication Infra. Index Human Capital IndexHuman Capital Index

Ministry of Public Administration and Security

’10’10 ‘12‘12

1st (1.00)

1st

(1.00)

’10’10 ’12’12

13th

(0.64)

7th

(0.83)

’08’08 ’12’12

10th

(0.98)

6th

(0.94)

6

1st

’10

11stst out of 193 countries out of 193 countries

’10

1st

(1.00)

’08’08

6th

(0.82)

’08’08

10th

(0.69)

’10’10

7th

(0.99)

II. Best Practices of e-Government

e-Government’s 6 most valuable Brands II. Best Practices of e-Government


1. E-Procurement : KONEPS1. E-Procurement : KONEPS

Bidding procedures are now processed online in a one-stop process

Korea recieves UN public Service Award(PSA) in 2003 and was introduced as a best practice model for transparency enhancement by OECD

In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted through KONEPS * Users : 191,000 businesses and 41,000 agencies

In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted through KONEPS * Users : 191,000 businesses and 41,000 agencies

2. E-Customs : UNI-PASS2. E-Customs : UNI-PASS

World’s top-level custom administration being achieved through process innovation and informatization since 1992

Time reduction and Passengers flow acceleration to advanced level

Ex/Import declaration, in-port, freight management, drawback, etc.

Ex/Import declaration, in-port, freight management, drawback, etc.

Export : more than 1 day → within 2 minutesImport : 2.5 hours → 1.5 hours

Export : more than 1 day → within 2 minutesImport : 2.5 hours → 1.5 hours

40 minutes (Before) → 25 minutes (After) 40 minutes (Before) → 25 minutes (After)


3. Governmental Information Data Center : GIDC3. Governmental Information Data Center : GIDC

Separately managed information systems are consolidated by establishing NCIA

Seamless & Flawless Operation Achieved

Information systems of 47 government agencies integrated and managed together

Information systems of 47 government agencies integrated and managed together

4. E-Patents : KIPOnet4. E-Patents : KIPOnet

Patent administration is informatized including application, examination, certificate services, etc

Examination period for Patent applications is shortened to 9.8 months through enhanced efficiency

Service available 24 hours, 365 days

Service available 24 hours, 365 days

Monthly system failure time : 67 min → 1.15min

Monthly system failure time : 67 min → 1.15min

Security Environment Consolidated

8-layer protection / 4-step analysis against intrusion

8-layer protection / 4-step analysis against intrusion

Cyber attack / intrusion detection system equipped

Cyber attack / intrusion detection system equipped


Online Processing Systems for PCT

Online Processing Systems for PCT



5. Internet Civil Services (MINWON24)5. Internet Civil Services (MINWON24)

People can use administrative services anytime, anywhere through the Internet

Detailed information on 5,300 types of service is provided online.

Detailed information on 5,300 types of service is provided online.

6. Online Petition and Discussion Portal (e-People)6. Online Petition and Discussion Portal (e-People)

Complaints, proposals, policy discussions and corruption reporting integrated into a single window

Provide Opinions on unfair administrative handling, infringements of their rights, and interests, improvement of institutions, and various policies through e-People

Provide Opinions on unfair administrative handling, infringements of their rights, and interests, improvement of institutions, and various policies through e-People

Up to 3,020 types of civil services are able to be requested by citizen at home without visiting administrative offices.

1,028 types of civil documents are issued online

Up to 3,020 types of civil services are able to be requested by citizen at home without visiting administrative offices.

1,028 types of civil documents are issued online

Receiving and Processing people’s complaints and suggestions through e-People

All administrative organizations are linked to the e-People service. All administrative organizations are linked to the e-People service.



Increased Efficiency and Transparency of AdministrationIncreased Efficiency and Transparency of Administration

On-nara BPS: Paperless electronic administration through online services

E-People: Providing one-stop service to the citizen in integrating complaint-handling systems of central and local government

On-nara BPS Usage Rate: 100% (2011), Available agencies: 81 central administrative agencies and local gov’t On-nara BPS Usage Rate: 100% (2011), Available agencies: 81 central administrative agencies and local gov’t

Processing complaint duration : simple 12 days (2005) 6.1 days (2010), complex 36.1 days (2005) 9.4 days (2010), Processing complaint duration : simple 12 days (2005) 6.1 days (2010), complex 36.1 days (2005) 9.4 days (2010),

Ongoing of “at-home citizen services” such as online civil appeals and tax services

Change in citizens’ purchasing and financial patterns, such as e-banking transactions and e-trade

e-Banking subscribers: 5.921million (2009). e-Commerce market size: USD 600 billion (2007) e-Banking subscribers: 5.921million (2009). e-Commerce market size: USD 600 billion (2007)

Advanced administrative services & enhanced online environment Advanced administrative services & enhanced online environment

Investment in national Informatization as a driving force for economic growth

Initiate Korea’s Economic GrowthInitiate Korea’s Economic Growth

IT’s contribution to national GDP growth: 19.2%(2010)

IT investment plan: KRW 109.7 trillion in facility investment in 2009~2013, USD 58 billion on R&D investment

1. Key Achievements III. Key Achievements and Success Factors


2. Critical Success Factors (1)

Leadership from the President

Strategic and sustainable plans for 20 years

Nationwide change management program

Aligned e-Government projects with Performance Evaluation

Strong Government Leadership

IT Governance


Presidential Committee On Gov’t National Informatization Strategy Committee chaired by

the Prime Minister mediates and private expert and guides the administrative branches

Assigned CIO for central and regional e-Government and created dedicated support

structures

Utilized specialized e-Government technical support agencies

* National Information Society Agency, Korea Local Information Resarch & Development Institute

Revision of the legislative system for government process reform * Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on Informatization Promotion(1996), Digital Signature Act(1999), e-Government Act(2001), Act on Shared Utilization of Public Administration Information(2010), etc.





1% of the national budget was invested into e-Government construction every year

Created and utilized the Information and Telecommunication Promotion Fund to build

early e-Government

* Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectively implement multi-ministry horizontal projects (2004)

Service development based on the needs of citizens, company and other organizations

Civil Service closely related to everyday life

* Korea's e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products

Customer-oriented e-Government Services

Sustained Investment in e-Government Budget




Clear goals, objectives, short and long-term plans, with expected expenditure, income

streams and deadlines

Qualitative, Quantitative Performance Index (KPI) for nationwide level and each project level

Designation of an officer or organizing body in charge of project performance

Participation of experienced system Integration companies and specialized solution vendors

Adoption of practical technology; GIS (Geographical Information System), LBS (Location-Based

Service), Component Based Developing technology, etc…)

Performance-based Program Management

Technology Support

Overcame issues such as public officer’s fear of workforce reduction due to

e-Government deployment, and resistance in using information systems through

sustained change management education

Change Management of Public Officers

IV. International Cooperation

1. Information Access Centers(IACs)

Cambodia, ‘02

Rumania, ‘03

Vietnam, ‘03

Egypt, ‘04

Philippines, ‘04

Bulgaria, ‘04

Laos, ‘05

Tunisia, ‘05

Indonesia, ‘06

Nigeria, ‘06

Mongolia, ‘07

Uzbekistan, ‘07

Kenya, ‘07

Guatemala, ‘08

Mozambique, ‘08

Sri Lanka, ‘08

Azerbaijan, ‘08

Bangladesh, ‘08

Algeria, ‘09

Morocco, ‘09

Paraguay, ‘09

Peru, ‘09

Jordan, ‘10

Kyrgyzstan, ‘10

Rwanda, ’10

Bolivia, ‘10

Nepal, ‘11

IACs to open in 2012 : Panama, Myanmar, Vietnam, Moldova, ColombiaIACs to open in 2012 : Panama, Myanmar, Vietnam, Moldova, Colombia


VI. International cooperation

29 IACs for Internet access, education, and international cooperation in 29 developing countries

All IACs are composed of IT training labs, internet lounges, seminar rooms, and administrative offices, and are equipped with approximately 60 PCs and other ICT devices.

Ukraine, ‘12

Ghana, ‘12

2. Korea IT Learning Program


VI. International Cooperation

Invite government officials and state-owned businessmen to Korea to share strategies to design IT policies and know-how to promote IT development

Topics covered are policies, technologies, and current issues on informatization, e-governance, information security, broadcasting, e-government system integration, etc.

Year ’98 ‘99 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 ‘09 ‘10 ‘11 Total

Participants

93 158 168 266 207 345 318 286 261 292 156 240 237 190 3,217

Countries 29 34 32 36 46 49 57 59 68 68 44 30 51 34 118

[ KoIL Network by Year]

[ KoIL Network by Region]

Region Asia CIS Middle East

Europe Latin America

Africa Int’l Orgs.

Total

Participants 2,017 190 97 165 442 268 28 3,217

3. Korea IT Volunteers Program



Send out IT-skilled univ. students to the organizations of developing countries to help develop IT capacity and promote cultural exchange

laptops, digital cameras, materials for lectures and culture promotion

IT training & projects, cultural exchange events, and other services

4. Government to Government Cooperation



Established cooperation frameworks with 12 countries by singing MOUs

Follow-up activities of MOUs are coordinated by IT Cooperation Committee

5. Strengthening Government to Government CooperationVI. International Cooperation


Establishing MOUs with 5 Strategic Countries

Establishing MOUs with Sri Lanka, Philippines,

SICA, UAE, Turkey

Signing MOUs between MOPAS and IT

Ministry of each countries

Holding a Cooperative Committee with 4 Countries

For conducting collaboration projects holding a

Cooperative Committee with

- Vietnam, Bulgaria (the 1st half of 2012)

- Brunei, Morocco, Kuwait (the 2nd half of 2012)


행안부 외국정부IT부처

국내IT기업

협력사업

MOPASIT Ministry Of Foreign Countries

MOU Signing

Collaboration Projects

Cooperative Committee

6. Establishing Public-Private Global Partnership NetworkVI. International Cooperation

2012 e-Government Global Forum

Backgrounds

- Creation Smart Government Global Forum

to discuss international problems and enlarge

international outreach in the area of

Informatization

Participants

- e-Government high-level officers, IT Learning

Program participants (Digital Development

Forum), UN, OECD representatives, Academia,

Korean IT Business


Documents

10 April 2012 e-Government of Korea : Success Factors and International Cooperation Park, deoksoo Director, MOPAS Republic of Korea