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103 [email protected]() Princess Cruises
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Characteristics vs Attitude?????? ?????
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Characteristics vs Attitude
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Tour Leader vs Role PlayTOUR LEADER: somebody who LEAD and
ORGANISE a tour abroad.1. 2. 3.
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Tour Leader vs Role Play1. Specialized Tour Leader2. Freelance
Tour Leader3. ()Through-Out Guide
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Tour Leader vs Role Play 1. 2. 3. 4. 5.
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Tour Leader vs Role Play1. A. B. 2. A. B.
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Tour Leader vs Role Play
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Tour Leader vs Role Play 1. 2. 3. 4. 5.
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Tour Leader vs Role Play()()
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Tour Leader vs Role Play
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Tour Leader vs Role PlayVolunteer() do something without being
forced.who is not paid for the work they do.
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Tour Leader vs Role Play!. 1. . 2. . 3. .
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Profession vs Characteristics
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Profession vs CharacteristicsTPEThank you!Please! Excuse me!
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Profession vs CharacteristicsIM ACE : 5QIQ (Intelligence
Quotient)MQ (Morality Quotient)AQ (Adversity Quotient)CQ (Creative
Quotient)EQ (Emotion Quotient)
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??55% Profession vs Characteristics
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?? Profession vs Characteristics
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?? Profession vs Characteristics
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Profession vs CharacteristicsKNOW-HOW / / / TICKETING / /
/WORKING ITINERARY / /
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Profession vs CharacteristicsKNOW-HOW / / / ,, ... .! !: XXPS:
,E-mail, !,!
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Profession vs Characteristics TICKETING / / /1. OK. RQ / OW. RT
2. AA. AC. AE. AY. AZ / BA. BI. BL. BR 1. TYO. / TPE. /
NYC.2.NRT.HND./ CKS.TSA. / JFK.LGA.EWR1. IATA. SITI. SITO. SOTI.
SOTO2. SSRSPML. VGML. BBML. WCHR. STCR
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Profession vs Characteristics CPACity Pair Availability 21 JAN
WED TPE/Z8 HKG/01CX 463 J9 C9 D9 I9 Y3 B1 *TPEHKG 0700 0845 330 B 0
DCA /E2TG 609 C4 D4 Z4 Y4 B4 TPEHKG 0805 1000 333 M 0 X246 DCGMT330
/ 333 B B = L = D = R = S = M = H = 0 1DCA (Direct Connect
Availability) ABACUS /E X246 246Daily Flight
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Profession vs CharacteristicsA340 B747 MD11 () ()Airbus A340
(400) AC DEFG HKBoeing B747 (450) ABC DEFG HJK
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Profession vs Characteristics Row A B C D E F G H J K 20 X X X X
21 X X X X 22 X X X X 30 X X 35 X X1. (Seat Chart)(Block Seats)2.
3. 4. Window /Aisle /Center Seat.
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PNR = Passenger Name RecordWorking ItineraryNaming ListRooming
ListOnline TransferInter-line TransferMCT(Minimum Connecting Time)
STPC(Stop-Over Paid by Carrier)Book 24-Hour Before Departure.
Profession vs Characteristics
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GIT Restrictions NON-ENDORSABLENON-REROUTABLENON-REFUNDABLEOver
Booking = Over SoldRE-CONFIRMUP GRADEENDORSEMENTCOMPENSATION()
Profession vs Characteristics
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BOOKING ABC
Profession vs Characteristics
AppleBoyChinaDoctorEnglandFatherGirlHong
KongIslandJapanKingLondonMotherNancyOpenPeterQueenRogerSusanTaiwanUnitedVictorWomanX-ray()YoungZebra
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Profession vs CharacteristicsFloating Resort
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* Top-3 Cruise Lines
CarnivalRCI Star%%65%20%10%95% x7 ++++++ x5 RCI + + CDF+Azamara
+ Pullmantur x5 + + NCL + +
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*Cruise Lines 3-1Carnival (65%)
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*Cruise Lines 3-2RCI (20%)*
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* Oasis of the Seas
Tonnage : 225,000Length : 360m overallDecks : 16 passenger
decksCapacity : 6,300 passengersCrew : 2,200 crew Cost : $1.6
billion(512)Maiden Voyage : 1, December 2009
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*Cruise Lines 3-3Star (10%)
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Profession vs CharacteristicsWORKING ITINERARY / /WORKING
ITINERARYKUONI ZURICH EMERGENCY PHONE NUMBER (23:00-06:30 FOR
EMERGENCY ONLY) AOT: 41 1 325 22 70
********************************************TOUR LEADER MOBILE
PHONE +886 933 111 222 MR. ALUMI
LU*********************************************24 HOURS TRAVEL
ACCIDENTBENEFIT INCLUDED CERTIFICATE NO : TBA
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Benefit vs Attitude(Benefits)1. Free Airfare (Free Ticket). 2.
Salary, Per Diem. 3. Tips or Gratuity. 4. Optional Tours. 5.
Commission & KB.
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Benefit vs Attitude
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Never Assume Anything That You Dont Really Know Benefit vs
Attitude
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Check ! Check! Re-Check!Check ListFeed Back AOT(After Office
Telephone) Benefit vs Attitude
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Benefit vs Attitude***** ATTENTION TO TOURLEADER *****THE
EUROPEAN LAW FORLONG COACH DRIVER: -MAX. 12 WORKING HOURS IN ONE
DAY. -MAX. 9 DRIVING HOURS IN ONE DAY. -MIN. 12 CONSECUTIVE HOURS
REST IN1 DAYPOLICE CHECKING ABOVE REGULATIONS AND IF NOT BE
ADHERED, COACHWILL BE BLOCKED & FINED.LOCAL AGENT: CAN NOT BE
HELD RESPONSIBLE.
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Benefit vs AttitudeService
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Benefit vs Attitude100%attitude = a1 + t20 + t20 + i9 + t20 +
u21 + d4 + e5 = attitude 1004W 1H () WHO? WHEN? WHERE? WHAT? and
HOW?
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WHO
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WHO
-
ThomasWHO
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WHO
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WHO50%
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WHEN(Ice Break)For Example??
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WHEN
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WHENalumi
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WHEN(enthusiasm)
-
How
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WHEN
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WHENNever Say NoNoWe will see what we can do?
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WHERE()
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WHAT
-
WHATOver BookingDelayCanOPLocal
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WHAT
-
WHAT
-
HOW
-
HOW
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HOWWrite a letter to yourself
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HOW////
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Self Discipline1. Vision 2. Lifelong Learning 3. Glamour
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Self Discipline
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Self Discipline
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Self Discipline1. 2. 3. 4. 5.
-
1994
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CRISIS 6CCalmRReportI IdentificationSSupportI
InterpretationSSketch
-
1. 1)2)2. 1)2) 3. 1)242)
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Carnegie D(2000)Mancini M(2001), Conducting Tours(Wikipedia2014)
(2001)(2007)(2010) (2010)
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103 [email protected] Princess Cruises
*
