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Eective February 2008
GFF Membership Guide
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Welcome toGaruda Frequent Flyer
We sincerely hope that you have had a pleasant experience
in all your previous ights with Garuda Indonesia. Now,
a membership in Garuda Frequent Flyer (GFF) program will
bring you even greater benefts and privileges each time we
take you to the sky.
The mileage you earn in your Garuda Indonesia ights can
be exchanged or a ree Award Ticket or an Upgrade Award,
which you can also share with relatives or colleagues.
A GFF membership also entitles you to an array o exclusive
privileges, such as extra baggage allowance, priority wait-liston reservations, or access to Garuda Indonesia Executive
Lounge, making your journey with Garuda Indonesia
even more enjoyable.
This Membership Guide contains
all the inormation you need
to make the most o your GFFmembership. For the latest GFF
program ino and exclusive oers that
are available or you, please visit our
website at http://g.garuda-indonesia.com.
Fly with us now and enjoy the exclusiveprivileges o a Garuda Frequent Flyer
membership.
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1
Table oContents
About GFF
How the GFF Program Works
Enrollment
Receiving Card
Earning Miles
Spending Miles
GFF Membership Tier
GFF Member Benefts
Earning Miles Calculation
Spending Miles Calculation
Glossary o Terms
Terms and Conditions
Frequently Asked Questions
Contact Address
2
3
10
12
14
20
23
26
38
42
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2
About GFF
Frequent Flyer Program
Most o the leading airlines o the world have a requent
yer program in appreciation o their loyal customers, wherecustomers who participate in the program can earn miles on
their ight activities, which can be exchanged or a ree ight.
In addition to the chance o earning miles, most requent yer
programs also oer a variety o special benefts and exclusive
privileges to program members according to their level o ight
activity.
Garuda Frequent Flyer
In appreciation o its valued and loyal customers, Garuda
Indonesia undertakes a requent yer program, known as the
Garuda Frequent Flyer (GFF). As a GFF member, each time you
travel with Garuda Indonesia is also a chance or accumulating
miles, which can be redeemed later or an Award Ticket or
Upgrade Award. Better still, you can give the Award Ticket
or Upgrade Award to your amily members or colleagues. In
addition, a GFF membership also gives you the convenience o
enjoying exclusive privileges according to your membership
level, such as special check-in counters, extra baggage
allowance and access to Garuda Indonesia Executive Lounge.
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How the GFF Program Works
Spending Miles
Enrollment
Receiving Card
Earning Miles
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4
Enrollment
You can join in one o the our membership types in the GFF
program, namely GFF Regular, GFF Junior, Executive Card
Plus (EC Plus) and Garuda Indonesia Citibank Card (GIC Card)
membership, each with its own enrollment requirements and
method as ollow:
GFF Regular
Requirements:
Age 12 and up
Residing in Indonesia, or outside of Indonesia where the GFF
program is applicable
No membership fee
How to register:
Online registration at http://g.garuda-indonesia.com
Fill-out the application form available at:
- Garuda Indonesia Sales Oce, Domestic and International
- GFF Center
- GFF Membership Service, Soekarno-Hatta Airport, Jakarta
Through Garuda Indonesia partners in the GFF program
GFF Junior
Requirements:
Age between 2 and 11
Residing in Indonesia, or outside of Indonesia where the GFFprogram is applicable
No membership fee
Having a parent or legal guardian whose name is registered
at the GFF database
How to register:
You can register by completing the application orm available
at:
Garuda Indonesia Sales Oce, Domestic and International
GFF Center
GFF Membership Service, Soekarno-Hatta Airport, Jakarta
Executive Card Plus (EC Plus)An EC Plus membership provides the same benefts enjoyed by
a GFF Gold member, plus an additional beneft o an insurance
coverage.
Requirements:
Age 17 and up
Residing in Indonesia
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Payment of a joining fee of Rp 1,500,000,-
Payment of an annual fee for membership renewal in the
amount of Rp 1,500,000,- or Rp 500,000,- depending on ight
activities during the previous membership year
EC Plus members who wish to re-join the EC Plus program
ater termination o membership is charged with
Rp 1,500,000,-
How to register: Fill-out the EC Plus application form available at:
- Garuda Indonesia Sales Oce, Domestic and International
- GFF Center
- GFF Membership Service, Soekarno-Hatta Airport, Jakarta
Attach a copy of ID (KTP, Passport or other ID)
Garuda Indonesia Citibank Card (GIC Card)
A GIC Card combines a GFF membership and a Citibank credit
card membership.
Requirements:
Age 21 65
Residing in Indonesia
Payment of an annual fee of Rp 600,000 Complying with other Terms and Conditions for credit card
application as determined by Citibank
How to register :
Online registration at www.citibank.co.id
Fill-out the GIC Card application form available at Citibank
outlets
Contact Citiphone Banking service
Via SMS (Short Message Service) to 69999
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Receiving Card
When you apply or a GFF membership, you will be provided
with a temporary GFF card number. Use this temporary card
number when making ight reservation and at the check-in
counter o your Garuda Indonesia ight. We will process your
permanent card as soon as your application data and your frst
ight with the GFF temporary number have been recorded inthe GFF database. Your permanent GFF Card will be mailed to
your correspondence address as listed at the GFF database.
It may take at least 4 (our) weeks or processing and mailing
beore you receive your GFF card.
Earning Miles
There are two kinds o mileage in the GFF program, namely:
AWARD MILES represent the mileage earned each timeyou y with Garuda Indonesia on eligible ights, or in a
transaction with Garuda Indonesia partners in the GFF
program. Award Miles may be redeemed or an Award Ticket,
Upgrade Award or other awards. Award Miles will continue to
be accumulated as long as the GFF member remains active.
TIER MILES represent the mileage earned each time you y
with Garuda Indonesia on eligible ights, and are used to
determine the level o your GFF membership. Tier Miles are
accumulated from 1 January to 31 December of a given year,
and it is re-set to zero on 1 January of the following year.
How to Earn Miles
Award Miles and Tier Miles are earned rom ight activities with
Garuda Indonesia on eligible ights.
You can also earn Award Miles rom non-ight activities,
such as:
Making a purchase at Garuda Shop
Staying at Garuda Indonesia partner hotels in the GFF
program
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Exchanging Reward Points awarded by Garuda Indonesia
partner banks in the GFF program
Paying or purchases using the Garuda Indonesia
Citibank Card
To ensure that your mileage are properly
recorded, please observe the ollowing: Provide your name and GFF membership
number as listed at the GFF system when
making a ight reservation
Present your GFF membership card at the time of check-
in or when making a transaction with Garuda Indonesia
partners
How to Monitor Your Mileage
1. Access the GFF website at http://g.garuda-indonesia.com
anywhere and at anytime
2. Check the quarterly Mileage Statement sent to members
3. Call Garuda Indonesia Call Center at 0 804 1 807 807, 24-hourrom anywhere in Indonesia.
How to Claim for Missing Mileage
We would process your missing mileage claim in 3-4 weeks
ater the ight date or the date o other transactions.
You could make a claim for missing mileage at anytime up to 6
(six) months ater the date o your ight or transaction. Please
complete the Missing Mileage Form available online at
http://g.garuda-indonesia.com or at Garuda Indonesia Sales
Oce, and attach the following supporting documents:
1. A copy of the passenger ticket coupon or itinerary receipt
e-ticket and the original boarding pass (or a ight activity)2. A copy of the payment receipt (hotel or Garuda Shop receipt)
Please orward the completed orm and attached documents to
GFF Center or Garuda Indonesia Sales Oce.
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Make sure that you keep all related
documents such as boarding pass and ticket
(passenger ticket coupon or itinerary receipte-Ticket), or proo o transaction at Garuda
Indonesia partners in the GFF program, until all
your mileage is properly recorded in your GFF account.
Spending Miles
The main beneft o a GFF membership is the chance to
accumulate Award Miles that can be redeemed or an Award
Ticket or Upgrade Award, not only or your own use but also
or your amily members or riends. Award Miles can only be
redeemed or Award Ticket or Upgrade Award on Garuda
Indonesia ight routes and / or code share ight routes in which
Garuda Indonesia is the Operating Party.
On weekends, school vacations or national
holidays, reservation by air travelers usuallyexceeds the capacity o available ight seats.
For your convenience, please book your
Award Ticket or Upgrade Award ight ar in
advance o your planned departure date. Alternatively, you
could choose to use your Award Ticket or Upgrade Award
when not in peak season.
How to Redeem Award Miles for an Award Ticket
Choose your desired ight destination and departure
date.
Make sure that you have enough Award Miles in your
account or your intended destination.
Contact Garuda Indonesia Call Center at 0 804 1 807 807
(from Indonesia) or Garuda Indonesia Sales Oce to
reserve your ight.
Complete the Award Ticket application orm available
online at http://g.garuda-indonesia.com or at any
Garuda Indonesia Sales Oce.
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9
Submit the completed form along with your GFF
membership card and a copy of your ID (KTP, passport or
other ID) to Garuda Indonesia Sales Oce.
You can pick up the Award Ticket at the Garuda Indonesia
Sales Oce where you submit your application. If you
cannot come personally, the person representing you
must be provided with a power o attorney (original).
How to Redeem Award Miles for an Upgrade Award
Purchase an Economy class ticket or your desired
destination and departure date.
Make sure that you have enough Award Miles in youraccount or an upgrade into an Executive class on your
intended ight.
Contact Garuda Indonesia Call Center at 0 804 1 807 807
(from Indonesia) or Garuda Indonesia Sales Oce to
reserve your ight.
Complete the Upgrade Award application orm available
online at http://g.garuda-indonesia.com or at any
Garuda Indonesia Sales Oce.
Submit the completed form, along with the original
Economy class ticket, your GFF membership card anda copy of your ID (KTP, passport or other ID) to Garuda
Indonesia Sales Oce.
You can pick up the Upgrade Award ticket at the
Garuda Indonesia Sales Oce where you submit your
application. I you cannot come personally, the person
representing you must be provided with a power oattorney (original).
Application o Award Miles redemption by a
GFF Junior member should be accompanied
with a letter o consent signed by therespective parent or legal guardian.
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GFF Membership Tier
The GFF Regular has 4 membership level or tier, as follow:
Tier
Qualifcation
(period 1 January 31 December)
Blue 1 Eligible Flight
Silver 5,000 Tier Miles or 10 Eligible Flights
Gold 20,000 Tier Miles or 35 Eligible Flights
Platinum 50,000 Tier Miles or 75 Eligible Flights
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Your membership level will be evaluated for an upgrade at
any time within a given membership year when you attain
the required qualifcation.
Your membership level will be evaluated for a renewal on the
same level, a downgrade or membership termination at theend o the membership period.
At the beginning o each year, the Tier Miles
and ight requency will be re-set to zero,
while the balance or Award Miles willcontinue to be accumulated. Please bear in
mind that your membership level may change
rom year to year depending on your ight activity (Tier
Miles earned or number o eligible ight own) in the
respective membership year.
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GFF Member Benefts
GFF JUNIOR BLUE SILVER
Welcome Bonus *)
Earning Miles
Spending Miles for
Award Ticket
Transerring AwardTicket
Spending Miles for
Upgrade Award
Transerring UpgradeAward
Dedicated check-in
counter at Jakarta
airport
Executive Class check-
in counter
Garuda IndonesiaExecutive Lounge
Free excess baggage 5 KG
Tier Bonus
Tier Miles Percentage
Baggage handlingpriority
Priority wait-list onreservation **)
Special gift / invitation
or selected members
Free cancellation andreund ee ***)
Luggage tag
Insurance ****)
Other credit card
benefts
*) GIC Card: 2,500 miles, Blue, GFF Junior and EC Plus: 300 miles
**) Priority is set respectively on the basis of (1) ticket fare / class,
(2) distance own, and (3) GFF membership level
***) Terms and Conditions apply as set out in the ticket
TIER
FACILITIES
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EC PLUS GOLD GIC PLATINUM
domestic
airport
domestic
airport
domestic
airport
domestic &
Singapore airport
15 KG 15 KG 20 KG 20 KG
50% 50%Double mileage
L class above75%
****) Terms and Conditions apply as set out in the insurance policy
The insurance coverage is in addition to the mandatory coverageas set out in prevailing laws and regulations governing the airlineindustry (Law No. 15 Year 1992 and Government Regulation No. 40
Year 1995)
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Earning Miles CalculationEarning Miles from Flight Activities
You can earn miles rom ight activities on Garuda Indonesia
eligible ight.
Earning Miles Table
DOMESTIC
No. Origin Destination Basic Miles1 JAKARTA (CGK) AMPENAN (AMI) 656
2 JAKARTA (CGK) BANDA ACEH (BTJ) 1,126
3 JAKARTA (CGK) BANJARMASIN (BDJ) 582
4 JAKARTA (CGK) BALIKPAPAN (BPN) 778
5 JAKARTA (CGK) BATAM (BTH) 539
6 JAKARTA (CGK) BIAK (BIK) 2,057
7 JAKARTA (CGK) DENPASAR (DPS) 602
8 JAKARTA (CGK) JAYAPURA (DJJ) 2,339
9 JAKARTA (CGK) MAKASSAR (UPG) 883
10 JAKARTA (CGK) MANADO (MDC) 1,362
11 JAKARTA (CGK) MEDAN (MES) 876
12 JAKARTA (CGK) PADANG (PDG) 575
13 JAKARTA (CGK) PALANGKARAYA (PKY) 567
14 JAKARTA (CGK) PALEMBANG (PLM) 269
15 JAKARTA (CGK) PEKANBARU (PKU) 589
16 JAKARTA (CGK) PONTIANAK (PNK) 456
17 JAKARTA (CGK) SEMARANG (SRG) 255
18 JAKARTA (CGK) SOLO (SOC) 289
19 JAKARTA (CGK) SURABAYA (SUB) 420
20 JAKARTA (CGK) TIMIKA (TIM) 2,054
21 JAKARTA (CGK) YOGYAKARTA (JOG) 275
22 DENPASAR (DPS) BALIKPAPAN (BPN) 699
23 DENPASAR (DPS) JAYAPURA (DJJ) 1,807
24 DENPASAR (DPS) MAKASSAR (UPG) 394
25 DENPASAR (DPS) MANADO (MDC) 983
26 DENPASAR (DPS) SURABAYA (SUB) 190
27 DENPASAR (DPS) TIMIKA (TIM) 1,493
28 DENPASAR (DPS) YOGYAKARTA (JOG) 331
29 BALIKPAPAN (BPN) MAKASSAR (UPG) 320
30 BALIKPAPAN (BPN) MANADO (MDC) 600
31 BALIKPAPAN (BPN) YOGYAKARTA (JOG) 634
32 BIAK (BIK) JAYAPURA (DJJ) 319
33 BIAK (BIK) MAKASSAR (UPG) 1,174
34 MAKASSAR (UPG) JAYAPURA (DJJ) 1,456
35 MAKASSAR (UPG) MANADO (MDC) 588
36 MAKASSAR (UPG) SURABAYA (SUB) 493
37 MAKASSAR (UPG) TIMIKA (TIM) 1,171
38 MEDAN (MES) BANDA ACEH (BTJ) 263
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No. Origin Destination Basic Miles
39 MEDAN (MES) BATAM (BTH) 412
40 PADANG (PDG) PEKANBARU (PKU) 121
41 SURABAYA (SUB) AMPENAN (AMI) 238
42 TIMIKA (TIM) JAYAPURA (DJJ) 31443 YOGYAKARTA (JOG) AMPENAN (AMI) 388
ASIA
No. Origin Destination Basic Miles
1 JAKARTA (CGK) BANGKOK ( BKK) 1,444
2 JAKARTA (CGK) HONGKONG (HKG) 2,029
3 JAKARTA (CGK) SAIGON (SGN) 1,236
4 JAKARTA (CGK) KUALA LUMPUR (KUL) 724
5 JAKARTA (CGK) SINGAPORE (SIN) 557
6 SINGAPORE (SIN) DENPASAR (DPS) 1,040
7 SINGAPORE (SIN) MEDAN (MES) 397
8 SINGAPORE (SIN) SEMARANG (SRG) 727
9 SINGAPORE (SIN) SURABAYA (SUB) 855
10 SINGAPORE (SIN) PEKANBARU (PKU) 187
11 SINGAPORE (SIN) YOGYAKARTA (JOG) 773
12 SINGAPORE (SIN) BANGKOK (BKK) 889
13 SINGAPORE (SIN) KUALA LUMPUR (KUL) 197
14 SINGAPORE (SIN) SAIGON (SGN) 679
15 KUALA LUMPUR (KUL) DENPASAR (DPS) 1,235
16 KUALA LUMPUR (KUL) SURABAYA (SUB) 1,048
17 KUALA LUMPUR (KUL) YOGYAKARTA (JOG) 958
JAPAN KOREA CHINA
No. Origin Destination Basic Miles
1 JAKARTA (CGK) BEIJING (BJS) 3,262
2 JAKARTA (CGK) FUKUOKA (FUK) 3,156
3 JAKARTA (CGK) GUANGZHOU (CAN) 2,077
4 JAKARTA (CGK) NAGOYA (NGO) 3,450
5 JAKARTA (CGK) SEOUL (SEL) 3,278
6 JAKARTA (CGK) SHANGHAI (SHA) 2,762
7 JAKARTA (CGK) TAIPEI (TPE) 2,374
8 JAKARTA (CGK) TOKYO (TYO) 3,611
9 JAKARTA (CGK) OSAKA (OSA) 3,382
10 DENPASAR (DPS) FUKUOKA (FUK) 3,093
11 DENPASAR (DPS) NAGOYA (NGO) 3,329
12 DENPASAR (DPS) OSAKA (OSA) 3,273
13 DENPASAR (DPS) SEOUL (SEL) 3,279
14 DENPASAR (DPS) TOKYO (TYO) 3,472
15 SINGAPORE (SIN) BEIJING (BJS) 2,791
16 SINGAPORE (SIN) GUANGZHOU (CAN) 1,631
17 SINGAPORE (SIN) SHANGHAI (SHA) 2,359
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MIDDLE EAST
No. Origin Destination Basic Miles1 JAKARTA (CGK) DAMAM (DMM) 4,428
2 JAKARTA (CGK) JEDDAH (JED) 4,957
3 JAKARTA (CGK) RIYADH (RUH) 4,572
SOUTH WEST PACIFIC
No. Origin Destination Basic Miles
1 JAKARTA (CGK) ADELAIDE (ADL) 2,939
2 JAKARTA (CGK) AUCKLAND (AKL) 4,763
3 JAKARTA (CGK) BRISBANE (BNE) 3,390
4 JAKARTA (CGK) DARWIN (DRW) 1,698
5 JAKARTA (CGK) MELBOURNE (MEL) 3,232
6 JAKARTA (CGK) PERTH (PER) 1,875
7 JAKARTA (CGK) SYDNEY (SYD) 3,408
8 DENPASAR (DPS) ADELAIDE (ADL) 2,337
9 DENPASAR (DPS) AUCKLAND (AKL) 4,215
10 DENPASAR (DPS) BRISBANE (BNE) 2,788
11 DENPASAR (DPS) DARWIN (DRW) 1,097
12 DENPASAR (DPS) MELBOURNE (MEL) 2,720
13 DENPASAR (DPS) PERTH (PER) 1,603
14 DENPASAR (DPS) SYDNEY (SYD) 2,860
15 AUCKLAND (AKL) BRISBANE (BNE) 1,427
EUROPE
No. Origin Destination Basic Miles
1 JAKARTA (CGK) AMSTERDAM (AMS) 7,070
2 JAKARTA (CGK) FRANKFURT (FRA) 6,923
3 JAKARTA (CGK) LONDON (LGW) 7,286
Notes: Basic Miles values in the table refer to distances for a one-way ight. For return
ights, multiply the value by two.
The calculation for earning miles is based on Basic Miles value, ight class/ ticket
are, and membership tier. Reservation on V,H,X,Z,O, T & J class does not qualify to earn miles.
The calculation for earning miles as specied above is subject to change at any
time without prior notice.
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The GFF program allows you to accumulate Award Miles rom
each ight activity by earning Tier Miles and Tier Bonus.Tier Bonus :
GFF Gold, EC Plus and Platinum members are entitled to a Tier
Bonus that will be calculated or accumulating their Award
Miles.
Tier Miles Percentage :
GFF members will earn more Award Miles as they choose to y
in higher booking class.
Tier Bonus and Tier Miles Percentage are applied to the Basic
Miles value as set out in the Earning Miles Table.
Mileage Calculation Table
Tier Miles Percentage
Class ExecutiveClass Economy Class TierBonus
Tier C/D/I Y/S/W M/L Q/B/N/K V/H/X/O/Z/T/J *
Platinum
150% 125% 100% 50% 0%
75%
Gold & EC Plus 50%
Silver
Blue **
GIC Card 200% 200% 200% 100% 0%
Subject to change at any time
* Tier Bonus is not applicable for non-qualifying ight / booking class (0%)
** GFF Junior members earn 75% of the mileage earned by a GFF Blue member
*** GIC mileage values comprise total award miles
TierBonus
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Illustration o Earning Miles Calculation:
Blue member ying Q class on Jakarta Surabaya sector
1. Tier Miles = 50% from 420 Miles = 210 miles
2. Tier Bonus = 0 Miles
3. Award Miles = Tier Miles + Tier Bonus = 210 miles
Silver member ying Y class on Jakarta Surabaya sector
1. Tier Miles = 125% from 420 Miles = 525 miles
2. Tier Bonus = 0 miles
3. Award Miles = Tier Miles + Tier Bonus = 525 miles
Gold member ying Y class on Jakarta Surabaya sector
1. Tier Miles = 125% from 420 Miles = 525 miles
2. Tier Bonus = 50% from 420 Miles = 210 miles
3. Award Miles = Tier Miles + Tier Bonus = 735 miles
Platinum member ying C class on Jakarta Surabaya sector
1. Tier Miles = 150% from 420 Miles = 630 miles
2. Tier Bonus = 75% from 420 Miles = 315 miles
3. Award Miles = Tier Miles + Tier Bonus = 945 miles
The above illustration shows that as you y in a higher ight
class (thus earning more Tier Miles), or by ying more oten
(upgrading your membership level to Gold/Platinum), you will
earn Award Miles even aster or each ight you make.
Earning Miles from Non-Flight Activities
Aside rom ying with Garuda
Indonesia, GFF members can also earn
Award Miles rom transactions withGaruda Indonesia partners in the GFF
program. Make sure that you always
present your GFF Card at the time o
transaction.
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GFF PartnerTelephone
Number
Reward
Point
Conversion
Value to Obtain
1 GFF Mileage
Minimum
Transer
(Mileage)
2529999 Credit Card 7 Points 250
57899999 Credit Card 4 Points 300
5721900 Credit Card 1.75 Points 100
52914722Premier Card
Credit Card
8 Points
17.5 Points1000
27586777
0804 777777
VGPB &
Platinum Card
Gold Card
20 Points
25 Points
100
57999988 Credit Card 4 Points 300
5716000 Credit Card 5 Points 300
78869811Platinum &
Infnite Card1 Point 100
14041
Credit Card/
Tabungan
Niaga X-Tra
4 Points 250
34358888
World, Infnite &
Platinum Card12 Points 300
54388888 Poin Plus Plus 121***) 100
2310002Room Charge
Food & Beverage
Rp 5,000
Rp 2,500-
GARUDA SHOP Merchandise Rp 2,500
USD 1*)-
Conversion values for 1 GFF Mileage are subject to change at anytime
If you are a customer of one of the banks listed above, you
may convert your Bank Reward Points into Award Miles
according to the applicable terms. Please contact therespective bank to exchange your Reward Points into GFF
mileage.
If you stay in any of the Aerowisata Group hotels **), you are
entitled to Award Miles or any payment o room charge or
Food & Beverage transaction.
You can earn Award Miles from purchases of exclusive
merchandise at Garuda Shop on board your ight, at theGaruda Indonesia Executive Lounge at Soekarno-Hatta
Airport, and at GFF Center.
*) 1 USD = 4 Miles
**) Senggigi Beach Hotel Lombok, Sanur Beach Hotel Bali, Pool Villa Club Lombok,
Grand Hotel Preanger Bandung
***) Package 1:12,100 Poin Plus Plus=100 mileage;
Package 2:60,500 Poin Plus Plus=500 mileage
Package 3:121,000 Poin Plus Plus=1,000 mileage;
Package 4:605,000 Poin Plus Plus=5,000 mileage;
Package 5:1,210,000 Poin Plus Plus=10,000 mileage;
Currently available only for VIP Matrix
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Spending Miles CalculationGFF members can redeem the accumulated Award Miles or an
Award Ticket or Upgrade Award in a Garuda Indonesia eligible ight.
Spending Miles Table
DOMESTICNo. Origin Destination Economy
No. Origin DestinationEconomy
Class AwardTicket
Executive
Class AwardTicket
Upgrade
Award romY/S/W/M/L
Upgrade
Award romOther Class
1 JAKARTA (CGK) AMPENAN (AMI) 14,000 21,000 9,000 12,000
2 JAKARTA (CGK) BANDA ACEH (BTJ) 23,000 35,000 14,000 19,000
3 JAKARTA (CGK) BANJARMASIN (BDJ) 12,000 18,000 8,000 10,000
4 JAKARTA (CGK) BALIKPAPAN (BPN) 16,000 24,000 10,000 13,000
5 JAKARTA (CGK) BATAM (BTH) 11,000 17,000 7,000 9,000
6 JAKARTA (CGK) BIAK (BIK) 42,000 63,000 26,000 34,000
7 JAKARTA (CGK) DENPASAR (DPS) 13,000 20,000 8,000 11,0008 JAKARTA (CGK) JAYAPURA (DJJ) 47,000 71,000 29,000 38,000
9 JAKARTA (CGK) MAKASSAR (UPG) 18,000 27,000 11,000 15,000
10 JAKARTA (CGK) MANADO (MDC) 28,000 42,000 17,000 23,000
11 JAKARTA (CGK) MEDAN (MES) 18,000 27,000 11,000 15,000
12 JAKARTA (CGK) PADANG (PDG) 12,000 18,000 8,000 10,000
13 JAKARTA (CGK) PALANGKARAYA (PKY) 12,000 18,000 8,000 10,000
14 JAKARTA (CGK) PALEMBANG (PLM) 6,000 9,000 4,000 5,000
15 JAKARTA (CGK) PEKANBARU (PKU) 12,000 18,000 8,000 10,00016 JAKARTA (CGK) PONTIANAK (PNK) 10,000 15,000 6,000 8,000
17 JAKARTA (CGK) SEMARANG (SRG) 6,000 9,000 4,000 5,000
18 JAKARTA (CGK) SOLO (SOC) 6,000 9,000 4,000 5,000
19 JAKARTA (CGK) SURABAYA (SUB) 9,000 14,000 6,000 8,000
20 JAKARTA (CGK) TIMIKA (TIM) 42,000 63,000 26,000 34,000
21 JAKARTA (CGK) YOGYAKARTA (JOG) 6,000 9,000 4,000 5,000
22 DENPASAR (DPS) BALIKPAPAN (BPN) 14,000 21,000 9,000 12,000
23 DENPASAR (DPS) JAYAPURA (DJJ ) 37,000 56,000 23,000 30,000
24 DENPASAR (DPS) MAKASSAR (UPG) 8,000 12,000 5,000 7,000
25 DENPASAR (DPS) MANADO (MDC) 20,000 30,000 12,000 16,000
26 DENPASAR (DPS) SURABAYA (SUB) 4,000 6,000 3,000 4,000
27 DENPASAR (DPS) TIMIKA (TIM) 30,000 45,000 18,000 24,000
28 DENPASAR (DPS) YOGYAKARTA (JOG) 7,000 11,000 5,000 6,000
29 BALIKPAPAN (BPN) MAKASSAR (UPG) 7,000 11,000 5,000 6,000
30 BALIKPAPAN (BPN) MANADO (MDC) 12,000 18,000 8,000 10,000
31 BALIKPAPAN (BPN) YOGYAKARTA (JOG) 13,000 20,000 8,000 11,00032 BIAK (BIK) JAYAPURA (DJJ) 7,000 11,000 5,000 6,000
33 BIAK (BIK) MAKASSAR (UPG) 24,000 36,000 15,000 20,000
34 MAKASSAR (UPG) JAYAPURA (DJJ) 30,000 45,000 18,000 24,000
35 MAKASSAR (UPG) MANADO (MDC) 12,000 18,000 8,000 10,000
36 MAKASSAR (UPG) SURABAYA (SUB) 10,000 15,000 6,000 8,000
37 MAKASSAR (UPG) TIMIKA (TIM) 24,000 36,000 15,000 20,000
38 MEDAN (MES) BANDA ACEH (BTJ) 6,000 9,000 4,000 5,000
39 MEDAN (MES) BATAM (BTH) 9,000 14,000 6,000 8,00040 PADANG (PDG) PEKANBARU (PKU) 3,000 5,000 2,000 3,000
41 SURABAYA (SUB) AMPENAN (AMI) 5,000 8,000 3,000 4,000
42 TIMIKA (TIM) JAYAPURA (DJJ) 7,000 11,000 5,000 6,000
43 YOGYAKARTA (JOG) AMPENAN (AMI) 8,000 12,000 5,000 7,000
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ASIA
No. Origin DestinationEconomy
Class AwardTicket
ExecutiveClass Award
Ticket
UpgradeAward romY/S/W/M/L
UpgradeAward romOther Class
1 JAKARTA (CGK) BANGKOK (BKK) 21,000 32,000 13,000 17,000
2 JAKARTA (CGK) HONGKONG (HKG) 29,000 44,000 18,000 24,000
3 JAKARTA (CGK) SAIGON (SGN) 18,000 27,000 11,000 15,000
4 JAKARTA (CGK) KUALA LUMPUR (KUL) 11,000 17,000 7,000 9,000
5 JAKARTA (CGK) SINGAPORE (SIN) 9,000 14,000 6,000 8,000
6 SINGAPORE (SIN) DENPASAR (DPS) 17,000 26,000 11,000 14,000
7 SINGAPORE (SIN) MEDAN (MES) 7,000 11,000 5,000 6,000
8 SINGAPORE (SIN) SEMARANG (SRG) 12,000 18,000 8,000 10,000
9 SINGAPORE (SIN) SURABAYA (SUB) 14,000 21,000 9,000 12,000
10 SINGAPORE (SIN) PEKANBARU (PKU) 3,000 5,000 2,000 3,000
11 SINGAPORE (SIN) YOGYAKARTA (JOG) 13,000 20,000 8,000 11,000
12 SINGAPORE (SIN) BANGKOK (BKK) 13,000 20,000 8,000 11,000
13 SINGAPORE (SIN) KUALA LUMPUR (KUL) 3,000 5,000 2,000 3,000
14 SINGAPORE (SIN) SAIGON (SGN) 10,000 15,000 6,000 8,000
15 KUALA LUMPUR (KUL) DENPASAR (DPS) 18,000 27,000 11,000 15,000
16 KUALA LUMPUR (KUL) SURABAYA (SUB) 15,000 23,000 9,000 12,000
17 KUALA LUMPUR (KUL) YOGYAKARTA (JOG) 14,000 21,000 9,000 12,000
JAPAN KOREA CHINA
No. Origin DestinationEconomy
Class AwardTicket
ExecutiveClass Award
Ticket
UpgradeAward romY/S/W/M/L
UpgradeAward romOther Class
1 JAKARTA (CGK) BEIJING (BJS) 46,000 69,000 28,000 37,000
2 JAKARTA (CGK) FUKUOKA (FUK) 23,000 35,000 14,000 19,000
3 JAKARTA (CGK) GUANGZHOU (CAN) 30,000 45,000 18,000 24,000
4 JAKARTA (CGK) NAGOYA (NGO) 25,000 38,000 15,000 20,000
5 JAKARTA (CGK) SEOUL (SEL) 23,000 35,000 14,000 19,000
6 JAKARTA (CGK) SHANGHAI (SHA) 39,000 59,000 24,000 32,000
7 JAKARTA (CGK) TAIPEI (TPE) 34,000 51,000 21,000 28,000
8 JAKARTA (CGK) TOKYO (TYO) 26,000 39,000 16,000 21,000
9 JAKARTA (CGK) OSAKA (OSA) 24,000 36,000 15,000 20,000
10 DENPASAR (DPS) FUKUOKA (FUK) 22,000 33,000 14,000 18,000
11 DENPASAR (DPS) NAGOYA (NGO) 24,000 36,000 15,000 20,000
12 DENPASAR (DPS) OSAKA (OSA) 23,000 35,000 14,000 19,000
13 DENPASAR (DPS) SEOUL (SEL) 23,000 35,000 14,000 19,000
14 DENPASAR (DPS) TOKYO (TYO) 25,000 38,000 15,000 20,000
15 SINGAPORE (SIN) BEIJING (BJS) 40,000 60,000 24,000 32,000
16 SINGAPORE (SIN) GUANGZHOU (CAN) 23,000 35,000 14,000 19,000
17 SINGAPORE (SIN) SHANGHAI (SHA) 34,000 51,000 21,000 28,000
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MIDDLE EAST
No. Origin DestinationEconomy
Class AwardTicket
ExecutiveClass Award
Ticket
UpgradeAward romY/S/W/M/L
UpgradeAward romOther Class
1 JAKARTA (CGK) DAMAM (DMM) 31,000 47,000 19,000 25,000
2 JAKARTA (CGK) JEDDAH (JED) 35,000 53,000 21,000 28,000
3 JAKARTA (CGK) RIYADH (RUH) 33,000 50,000 20,000 27,000
SOUTH WEST PACIFIC
No. Origin DestinationEconomy
Class AwardTicket
ExecutiveClass Award
Ticket
UpgradeAward romY/S/W/M/L
UpgradeAward romOther Class
1 JAKARTA (CGK) ADELAIDE (ADL) 24,000 36,000 15,000 20,000
2 JAKARTA (CGK) AUCKLAND (AKL) 39,000 59,000 24,000 32,000
3 JAKARTA (CGK) BRISBANE (BNE) 28,000 42,000 17,000 23,000
4 JAKARTA (CGK) DARWIN (DRW) 14,000 21,000 9,000 12,000
5 JAKARTA (CGK) MELBOURNE (MEL) 26,000 39,000 16,000 21,000
6 JAKARTA (CGK) PERTH (PER) 15,000 23,000 9,000 12,000
7 JAKARTA (CGK) SYDNEY (SYD) 28,000 42,000 17,000 23,000
8 DENPASAR (DPS) ADELAIDE (ADL) 19,000 29,000 12,000 16,000
9 DENPASAR (DPS) AUCKLAND (AKL) 34,000 51,000 21,000 28,000
10 DENPASAR (DPS) BRISBANE (BNE) 23,000 35,000 14,000 19,000
11 DENPASAR (DPS) DARWIN (DRW) 9,000 14,000 6,000 8,000
12 DENPASAR (DPS) MELBOURNE (MEL) 22,000 33,000 14,000 18,000
13 DENPASAR (DPS) PERTH (PER) 13,000 20,000 8,000 11,000
14 DENPASAR (DPS) SYDNEY (SYD) 23,000 35,000 14,000 19,000
15 AUCKLAND (AKL) BRISBANE ( BNE) 12,000 18,000 8,000 10,000
EUROPE
No. Origin DestinationEconomy
Class AwardTicket
ExecutiveClass Award
Ticket
UpgradeAward romY/S/W/M/L
UpgradeAward romOther Class
1 JAKARTA (CGK) AMSTERDAM (AMS) 50,000 75,000 30,000 40,000
2 JAKARTA (CGK) FRANKFURT (FRA) 49,000 74,000 30,000 40,000
3 JAKARTA (CGK) LONDON (LGW) 52,000 78,000 32,000 42,000
Notes: Award Miles needed to upgrade from V and H ight class are the same as mileage
values needed or an Economy class Award Ticket
Upgrade Award is not applicable for class J/X/O/T/Z tickets.
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Glossary oTermsActive GFF Member Registered GFF members who earn miles
rom at least a single ight activity on eligible
ights, or rom a non-ight activity at Garuda
Indonesia partners on the GFF program,
during the last membership year.
Award Miles The amount o miles earned or each
ight on eligible ights and / or or eachtransaction with Garuda Indonesia partners
on the GFF program. Award Miles are
calculated as Tier Miles plus Tier Bonus.
Award Miles can be redeemed or Award
Tickets or Upgrade Awards. Award Miles will
continue to be accumulated or as long as
the GFF member remains active, and will be
expired when membership is terminated.
Award Ticket A ree ticket that can be claimed by
redeeming Award Miles, and which can be
used by the respective GFF member or given
to another person.
Basic Miles The amount o miles used as a basis or
calculating earned mileage.
Change Schedule The change to an Award Ticket or Upgrade
Award involving a change o the scheduled
ight date and ight number. Change
schedule is not applicable to a change oight route, ight class or the name on the
Award Ticket.
Code Share Flight A joint ight between Garuda Indonesia and
another airline in which one airline unction
as the Operating Party.
Earning Miles Mileage can be earned rom a ight activity
on eligible ights as well as rom a non-ight
transaction with Garuda Indonesia partners
in the GFF program.
Eligible Flight Flights that qualiy or earning miles
and ight requency activity on the GFF
program, and do not include ights onclass V,H,X,O,T,J,Z tickets, sponsorship
tickets, employee tickets, airline and travel
agent discount tickets, ree tickets, award
tickets, discount tickets, Citilink ights,
charter ights, Hajj ights organized by the
Government, code share ights where
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Garuda Indonesia is not the Operating Party,
and / or other ights as may be determined
later by Garuda Indonesia.
Garuda Indonesia PT Perusahaan Penerbangan Garuda
Indonesia, abbreviated as PT Garuda
Indonesia (Persero).
Inactive GFF Member GFF members with no ight or non-ight
activity in the last 1-year of their membership
period.
Itinerary
Receipt e-Ticket
The e-ticket receipt issued by Garuda
Indonesia to a passenger, containing the
passenger name, ight inormation and
terms o the ticket.
Membership Period GFF membership period commences romthe month when a membership tier status is
acquired, and covers the remaining months
o the current year and the next one-year
period. A GFF membership period varies
from 12 23 months long.
Membership Tier The tier or level o a regular GFF membership
(Blue, Silver, Gold or Platinum), given on the
basis o Tier Miles earned or ight requency
made on eligible ights within the last
membership year.
Membership Year A GFF membership year runs from 1 January
to 31 December of the same year. An EC Plus
membership year covers the 12 (twelve)-
month period commencing rom the date
o registration approval or membership
renewal.
Missing Mileage Mileage that is not recorded on the account
o GFF member.
Open Date Ticket A ticket issued without a departure date and
time and ight number. An Award Ticket or
Upgrade Award cannot be issued with an
open date status.
Operating Party The party that operates the aircrat on a code
share ight.
Origin-Destination The route segment or sector that have been
or will be own rom the departure point to
the destination point.
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Passenger
Ticket Coupon
The last page on the manual ticket issued by
Garuda Indonesia and kept by the passenger,
containing detailed inormation o the ight.
Redeposit The process o re-depositing into a members
account o Award Miles that have been
redeemed or an Award Ticket or Upgrade
Award.
Spending Miles The process o redeeming Award Miles or
Garuda Indonesia Award Ticket or UpgradeAward.
Stop Over A scheduled stop in a travel itinerary at
some point between the point o departure
and destination. A stop over occurs when a
passenger stops at an airport or longer than
24 (twenty our) hours, or stops within thesame day but goes out o the airport area.
Tier Bonus A bonus mileage given on the basis o
membership tier status according to the
Mileage Calculation table. Tier Bonus mileage
will be added to Tier Miles to become Award
Miles.
Tier Miles Mileage earned on each eligible ight activity
and used to determine GFF membership
tier level. Tier Miles are accumulated from 1
January until 31 December of a given year.
On 1 January of the following year, the Tier
Miles balance is reset to zero.
Tier Miles Percentage A percentage o Basic Miles or the
calculation o Tier Miles, which depends on
the ticket are or ight class according to the
Mileage Calculation Table.
Upgrade Award A acility that can be claimed by redeeming
Award Miles or a ight class upgrade rom
an Economy class to an Executive class, which
can be used by the respective GFF member
or given to another person.
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Terms and Conditions1. General Conditions
1. GFF membership is issued to individuals, and each member
holds a single GFF account.
2. GFF membership is open to Indonesian citizens and / or
oreign nationalities age 2 (two) and above, domiciled in
Indonesia, or outside Indonesia where the GFF program is
applicable, according to the conditions o enrollment.
3. Garuda Indonesia reserves the sole right to interpret andapply the policies and procedures outlined in this Membership
Guide. GFF members are bound by Garuda Indonesia
regulations as set orth in this Membership Guide.
4. Facilities received by GFF members are non-tradable and non-
transerable.
5. Garuda Indonesia reserves the right to use personal
inormation and data provided by GFF members to GarudaIndonesia or its own operational and marketing purposes, as
well as in the interest o cooperation with Garuda Indonesia
partners.
6. The GFF Membership Card can only be used by the person
whose name appears on the card, or purposes related to
his/her GFF membership.
7. A person is entitled to a single GFF membership numberonly. I there is more than one GFF membership number to a
persons name, only one number will be accepted as valid. The
Mileage recorded in all the other cards will be merged to the
valid card.
8. All GFF privileges and benefts, including extra baggage
allowance, access to executive airport lounge, and executive
check-in counters, are valid only or Garuda Indonesia ights,and can be obtained by presenting a valid GFF Membership
Card and Garuda Indonesia ticket to the Garuda Indonesia sta
in charge prior to using the acilities.
9. All GFF privileges and benets are not applicable to Citilink
ights, charter ights, Government-organized Hajj ights, code
share ights where Garuda Indonesia is not the Operating
Party, or ights by other airlines.10. All provisions contained in this Membership Guide are subject
to and are to be interpreted in accordance with prevailing laws
in Indonesia.
11. In the event of any discrepancy between the GFF provisions in
the Indonesian and English versions, the Indonesian language
text shall prevail.
12. In the event of any discrepancy between the GFF provisionsin the English and any other oreign language versions, the
English language text shall prevail.
13. In the event that any provision in this Membership Guide is
ound to be in conict with the prevailing laws, this will not
aect the validity o the other provisions in this Membership
Guide that are not in conict with prevailing laws.
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14. GFF Center reserves the right to perform an audit on GFF
member data at any time without consent o the member. In
the event o data discrepancy, the process or Award Ticket and
Upgrade Award will be suspended pending a resolution by GFF
Center.
15. Garuda Indonesia has the authority to act in accordance with
prevailing laws against any violation o GFF membership rules
and regulations.16. Garuda Indonesia is not responsible for any risk arising from
the misuse o GFF membership including but not limited to the
misuse o GFF Membership Card, GFF member privileges and
benefts, and / or GFF member mileage data.
17. Every decision made by Garuda Indonesia related to GFF
membership is fnal and non-disputable.
18. Marketing programs or any other programs conducted by GFFCenter are applicable only to GFF members as specifed in the
respective programs.
19. Garuda Indonesia is not responsible for any products or
services that are provided or oered by Garuda Indonesia
partners in the GFF program.
2. Enrollment1. Applicants may enroll through GFF website
(http://g.garuda-indonesia.com) or by completing an
Application Form. Upon registration, GFF applicants will
receive a Temporary Membership Number that can be used
to earn miles. The temporary Membership Number cannot be
used to obtain other GFF acilities.
2. Mileage rom ight activities o members who registerthrough GFF website will be credited to members account
ater the frst eligible ight activity data is recorded on the GFF
database.
3. Mileage from ight activities of members who register by
completing an Application Form will be credited to members
account ater the frst eligible ight activity data is recorded on
the GFF database and the membership application have beenprocessed by GFF Center.
4. Permanent membership status will be processed ater
membership application data and the frst eligible ight
activity data have been recorded on the GFF database.
5. Members name as written at the time of registration will
appear on the GFF Membership Card and the GFF database.
The name should be identical to the name on members ID(KTP, Passport or other ID).
6. Garuda Indonesia reserves the right to refuse a membership
application that is either incomplete or does not comply with
the established requirements without notifcation.
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7. Membership application data with a Temporary Membership
Number will be removed rom the GFF database without
notifcation in the event there is no eligible ight activity
recorded within 1 (one) year after the Temporary Membership
Number is recorded in the GFF database.
3. GFF Membership Information
1. Each GFF member will be given a User ID and Password giving
access to membership inormation through the GFF website at
http://g.garuda-indonesia.com.
2. GFF members will receive a quarterly (three-month) Mileage
Statement report. In the event there is no ight activities or
non-ight activities recorded on members account during the
three-month period, no Mileage Statement report will be sent.
3. GFF members can obtain information regarding his/her
membership by contacting Garuda Indonesia Call Center or
GFF Center.
4. Membership Tier & Evaluation
1. GFF member tier status depends on the Tier Miles accrued or
number o one-way ights (sectors) taken on eligible ight
activities within the last GFF membership year.
2. Garuda Indonesia has the right to upgrade, maintain or
downgrade a GFF member tier status at its sole discretion in
accordance with prevailing rules and regulations. Only Tier
Miles or ight requency accumulated in each respective
membership year are considered in evaluating a membership
tier status and are not carried orward to the next membership
year.
3. A temporary membership status will be upgraded to a Blue
status at any time after taking 1 (one) one-way ight on eligible
ights and the membership application data have beenrecorded on the GFF database.
4. A Blue membership status may be upgraded to a Silver status
at anytime during the membership year on the accumulation
of 5,000 (ve thousand) Tier Miles or 10 (ten) one-way ights
on eligible ights.
5. A Silver membership status may be upgraded to Gold status at
anytime during the membership year on the accumulation o20,000 (twenty thousand) Tier Miles or 35 (thirty ve) one-way
ights on eligible ights.
6. A Gold membership status may be upgraded to Platinum
status at anytime during the membership year on the
accumulation of 50,000 (fty thousand) Tier Miles or 75
(seventy fve) one-way ights on eligible ights.
7. The upgraded status will be valid throughout the membershipperiod, that is the remaining period o current GFF
membership year and the next membership year.
8. The evaluation or maintaining current membership status, or
downgrading to a lower status, or membership termination,
is carried out at the end o each membership period, and
involves:
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a. Renewal of Blue status, or terminating the membership.
b. Renewal of Silver status, or downgrading to Blue status, or
terminating the membership.
c. Renewal of Gold status, or downgrading to Silver or Blue
status, or terminating the membership.
d. Renewal of Platinum status, or downgrading to Gold or
Silver or Blue status, or terminating the membership.
9. Criteria for evaluation as in Art. 4.8:
GFF Blue Status
Renewal : A GFF Blue member who has accumulated at least 1
(one) one-way ight o eligible ights within the membership
year will re-qualiy as a Blue member.
Termination : GFF membership will be terminated i a GFF Blue
member did not make at least 1 (one) one-way ight of eligible
ight within the membership year.
GFF Silver Status
Renewal : A GFF Silver member who has accumulated at least
5,000 (ve thousand) Tier Miles or 10 (ten) one-way ights of
eligible ight within the membership year will re-qualiy as a
Silver member.
Downgrade to Blue status : A GFF Silver member who has not
achieved 5,000 (ve thousand) Tier Miles or 10 (ten) one-way
ights, but has made at least 1 (one) one-way ight of eligible
ight within the membership year, will be downgraded to a
Blue status.
Termination : GFF membership will be terminated i a GFF
Silver member did not make at least 1 (one) one-way ight of
eligible ight within the membership year.
GFF Gold Status
Renewal : A GFF Gold member who has accumulated at least
20,000 (twenty thousand) Tier Miles or 35 (thirty ve) one-way
ights o eligible ight within the membership year will re-
qualiy as a Gold member.
Downgrade to Silver status : A GFF Gold member who has not
achieved 20,000 (twenty thousand) Tier Miles or 35 (thirty ve)
one-way ights o eligible ight, but has achieved more than
5,000 (ve thousand) Tier Miles or 10 (ten) one-way ights of
eligible ight within the membership year, will be downgraded
to a Silver status.
Downgrade to Blue status : A GFF Gold member who has not
achieved 5,000 (ve thousand) Tier Miles or 10 (ten) one-way
ights of eligible ight, but has made at least 1 (one) one-way
ight o eligible ight within the membership year, will be
downgraded to a Blue status.
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Termination : GFF membership will be terminated i a GFF Gold
member did not make at least 1 (one) one-way ight of eligible
ight within the membership year.
GFF Platinum Status
Renewal : A GFF Platinum member who has accumulated at
least 50,000 (fty thousand) Tier Miles or 75 (seventy ve) one-
way ights o eligible ight within the membership year will
re-qualiy as a Platinum member.
Downgrade to Gold status : A GFF Platinum member who has
not achieved 50,000 (fty thousand) Tier Miles or 75 (seventy
fve) one-way ights o eligible ight, but has achieved at least
20,000 (twenty thousand) Tier Miles or 35 (thirty ve) one-way
ights o eligible ight within the membership year, will be
downgraded to a Gold status.
Downgrade to Silver status : A GFF Platinum member who has
not achieved 20,000 (twenty thousand) Tier Miles or 35 (thirty
fve) one-way ights o eligible ight, but has achieved at least
5,000 (ve thousand) Tier Miles or 10 (ten) one-way ights of
eligible ight within the membership year, will be downgraded
to a Silver status.
Downgrade to Blue status : A GFF Platinum member who
has not achieved 5,000 (ve thousand) Tier Miles or 10 (ten)
one-way ights of eligible ight, but has made at least 1 (one)
one-way ight o eligible ight within the membership year,
will be downgraded to a Blue status.
Termination : GFF membership will be terminated i a GFF
Platinum member did not make at least 1 (one) one-way ighto eligible ight within the membership year.
5. GFF Membership Termination
1. GFF membership termination is based on the evaluation
o membership status at the end o membership year as
described in Art. 4.8 and Art. 4.9.
2. A GFF membership may also be terminated at anytime andwithout notifcation in the ollowing conditions:
a. Incorrect data at registration
b. Misuse in mileage accrual and redemption
c. Acting in violation o GFF rules and other regulations
related to a GFF membership.
d. Involved in acts that damage the reputation o Garuda
Indonesia or the public trust towards Garuda Indonesia.e. Misuse o the Temporary GFF Number or permanent GFF
Membership Card.
. GFF member relocated to a correspondence address in a
country/area where GFF program is not applicable.
g. Resignation of member through a letter of resignation.
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3. Any unused Award Miles in the account of GFF member whose
membership is terminated as reerred to this Term & Condition
will be nullifed and are not redeemable. Mileage is only valid
during an active membership period.
4. The mileage account, any award that has been granted, claim
application, and application or other GFF programs by a GFF
member whose membership is terminated as in Art. 5.2 shall
be cancelled.
6. Earning Miles from Flight Activities
1. In order to earn and accumulate mileage, a person should be
registered as a GFF member.
2. Mileage may only be credited once or each activity, and
earned in one requent yer program only.
3. Mileage accrual will be based on a mechanism established by
Garuda Indonesia.
4. Mileage will be accumulated based on ight activities o
eligible ight and non-ight activities with Garuda Indonesia
partners on the GFF program.
5. Mileage is earned based on booking class or fare type as
indicated on the ticket. Mileage is not earned on certain
conditions including but not limited to, upgrades to a higher
booking class due to ight operational considerations, and /
or in the event o a discrepancy between the booking class as
appear on the ticket and on the boarding pass.
6. Mileage may only be earned on eligible ight, that is, Garuda
Indonesia ights on tickets with booking class C/D/I/Y/S/W/
M/L/Q/B/N/K or other classes as will be determined later by
Garuda Indonesia, and do not include tickets with booking
class V, H, X, O, T, J, Z, sponsorship tickets, employee tickets,
discount tickets by airlines and travel agents, ree tickets,
reward tickets, discount ights, Citilink ights, charter ights,Hajj ights except ONH Plus ights, code share ights where
Garuda Indonesia is not the Operating Party, and certain other
booking class and / or ight as will be determined later by
Garuda Indonesia.
7. Mileage from a certain activity will be credited to the account
o GFF member as user o products or services provided by
Garuda Indonesia and Garuda Indonesia partners in the GFFprogram, based on the GFF membership number along with
the ticket that has been used.
8. Mileage will not be granted i the purchased ticket or service is
not used in Garuda Indonesia ights or has expired.
9. In certain cases where GFF members are transferred by Garuda
Indonesia to other airlines which has available seat, mileage
will still be granted, except or unoreseeable cancellation dueto situations that are beyond the control o Garuda Indonesia
(Force Majeure), including but not limited to airport closure or
any reason whatsoever, war, government restriction, mass riots,
strikes, epidemics, fres, oods, storms, which renders ight
operations impossible.
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10. In the event of a discrepancy between a mileage earned and
the amount as credited to the GFF member account, Garuda
Indonesia retains the right to determine the correct mileage.
11. Mileage earned by a GFF member cannot be added or
transerred to the account o another GFF member.
12. Mileage earned through falsication, submission of incorrect
data, or in violation o GFF Terms and Conditions, will be
suspended, and in such cases Garuda Indonesia has the
authority to terminate the GFF membership and take any
necessary legal action.
7. Earning Miles from Non Flight Activities
1. Mileage earned from the use of products and services of
Garuda Indonesia partners in the GFF program is subject to
the Terms and Conditions as issued by each Garuda Indonesia
partners based on the respective agreements.
2. Mileage earned rom a transaction with Garuda Indonesia
partners in the GFF program will be credited to GFF member
account within 4 (our) weeks minimum. I mileage rom a
certain transaction is missing, GFF member may contact or
submit a claim to the respective Garuda Indonesia partner in
the GFF program.
8. Missing Mileage Claim
1. Claim for missing mileage from a ight activity can be
submitted within 6 (six) months at the latest from the day
o ight departure, accompanied with the necessary claim
documents such as the completed Missing Mileage Form,
original Boarding Pass and Passenger Ticket Coupon or
Itinerary Receipt (for e-Ticket).
2. Mileage earned on a missing mileage claim is based on class o
travel and are as indicated on the ticket used by GFF member.3. A missing mileage claim will be processed within 4 (four) weeks
minimum rom the time the completed claim documents
are received by GFF Center until the appropriate mileage
adjustment is made to the account o GFF member.
9. Spending Miles
1. An Award Ticket is valid for a period of 6 (six) months from thedate o issue and cannot be extended.
2. The validity period o an Upgrade Award depends on the terms
o the original paying ticket purchased.
3. Award Tickets or Upgrade Awards may only be issued by the
respective Garuda Indonesia Sales Oce where the Award
Order Form is submitted. Awards may be redeemed by GFF
member in person, or by another person with a power oattorney from GFF member. Submission of application for
Award Ticket or Upgrade Award in Indonesia delegated
to another person must be accompanied with a power o
attorney (original) with duty stamp axed. The mechanism for
award redemption ollows the prevailing GFF regulations.
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4. An Award Ticket or Upgrade Award may only be issued or a
confrmed schedule booking, and not applicable or bookings
on a waiting list or an open date ticket. Go show passengers
are not permitted to apply or Award Tickets or Upgrade
Awards.
5. The mileage needed for an Award Ticket or Upgrade Award
is based on Spending Miles Table. All the mileage values at
Spending Miles Table refer to a direct ight route to the intended
destination and are not applicable or stop over passengers.
6. In the event that a certain ight route as desired by the GFF
member is not available, the mileage needed to be redeemed
or an Award Ticket or Upgrade Award will be calculated by
adding up each ight sector own.
7. Mileage redemption for routes that are not on Spending Miles
Table will be calculated by adding up each ight sector own.
8. Garuda Indonesia does not provide a delivery service or Award
Tickets and Upgrade Awards.
9. Award miles that have been redeemed for Award Tickets or
Upgrade Awards may be re-deposited to GFF member account
i the Award Ticket or the original economy class paid ticket is
still valid and completely unused. Once travel has commenced
on at least one sector o the travel itinerary, the mileage on the
remaining un-own sector(s) cannot be re-deposited.
10. Any cancellation and change of schedule of an Award Ticket
and Upgrade Award will incur a mileage deduction of 25%
(twenty fve percent) o the total mileage with a valid ticket.
11. In addition to the stipulation in Art. 9.10 above, any
cancellation o an Award Ticket or Upgrade Award ight
schedule will also incur a ee according to the prevailing
Administration Refund Fee rules and payable by GFF member.
12. When award mileage are redeemed for Award Tickets or
Upgrade Awards, GFF members are responsible or thepayment o local airport taxes, additional government tax,
insurance premium, uel surcharge, or any other additional
charges as applicable.
13. To redeem award mileage into an Upgrade Award, GFF
member must frst purchase an Economy class ticket. The
amount o award mileage needed or the intended ight route
is based on the are o the original Economy class ticket withreerence to the Award Table.
14. The amount of award mileage needed for an Upgrade Award
from booking class V and H is the same as the mileage needed
or an Economy class Award Ticket.
15. Award Ticket facility is not applicable for charter ights, Hajj
ights except for ONH Plus ights, Citilink ights, and code
share ights where Garuda Indonesia is not the OperatingParty.
16. Upgrade Award facility is not applicable for booking class O,
T, J, Z tickets, sponsorship tickets, employee tickets, discount
ticket rom airline or travel agents, ree tickets, reward tickets,
discount ights, charter ights, Hajj ights except for ONH Plus
ights, Citilink ights, and code share ights where Garuda
Indonesia is not the Operating Party.
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17. GFF members may exchange the accumulated award mileage
into an Award Ticket or Upgrade Award in the name o another
person as the intended user o the Award Ticket or Upgrade
Award.
18. In the event that an Award Ticket or Upgrade Award is
cancelled due to operational considerations at the airport (late
ight, delayed ight, cancelled ight, or seat unavailability), the
ollowing provisions apply:
a. Award mileage will be re-deposited to GFF member
account i the travel itinerary is aborted / cancelled.
b. Award mileage will not be re-deposited i the passenger is
transerred to another ight with all costs borne by Garuda
Indonesia.
c. For GFF members using Upgrade Awards, award mileage
will be re-deposited and the cancellation compensation
will ollow the terms or the original Economy class ticket
paid or.
d. Other provisions will refer to the provisions for passenger
with paid tickets.
19. The award miles needed for Award Tickets and Upgrade
Awards or children and inants is the same as or adult
passenger.
20. Award Ticket and / or Upgrade Award may not be used by a
person whose name does not appear on the respective Award
Ticket and / or Upgrade Award.
10. Executive Card Plus (EC Plus)
1. EC Plus membership is open to Indonesian citizens and foreign
nationalities aged 17 years or up, domiciled in Indonesia, and
have paid the registration ee or EC Plus membership.
2. Payment o membership registration ee can be made in cash
or by bank transer to Garuda Indonesia bank account, a/c103.0087290801, at Bank Mandiri Jakarta Sabang branch.
3. EC Plus applicants must complete the EC Plus application form
accompanied by a copy of ID (KTP, Passport, or other ID) and
the bank transer slip o the registration ee, or made a cash
payment at Garuda Indonesia Sales Oce or the GFF Center.
4. EC Plus membership is valid for a 12 (twelve)-month period
commencing on the month o application approval ormembership renewal.
5. Insurance coverage provided to EC Plus members is subject to
the Terms and Conditions set out in the insurance policy, and
covers:
i. Travel Inconvenience Insurance:
a. Missed connection
b. Delayed ight and denied boardingc. Luggage loss
d. Luggage delay
ii. Travel Accident Insurance:
a. Loss o lie Accident Indemnity
b. Specic Loss Accident Indemnity
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6. Insurance claims may be submitted to the respective insurance
provider in accordance with the requirements set orth in the
insurance policy, and accompanied by a recommendation
letter rom Garuda Indonesia.
7. In the event the EC Plus membership period has expired
and is not extended, the EC Plus membership along with
any accumulated mileage will be converted to a regular GFF
membership, with a membership tier according to activity
in the last EC Plus membership year. The provisions or an EC
Plus membership that has been converted into a regular GFF
membership will ollow those o the GFF.
8. In the case o EC Plus membership resignation beore the
expiration o membership period, any ees paid are not
reundable. In such a case, any unused award mileage is no
longer valid and redeemable.
9. EC Plus membership will be terminated or transferred to
GFF regular membership when correspondence address
o the member change to address outside Indonesia, with
a membership tier according to activity in the last EC Plusmembership year.
11. GFF Junior
1. GFF Junior membership is open to citizens of Indonesia and
foreign nationalities aged 2 11 years, domiciled in Indonesia
or overseas where the GFF program is applicable.
2. Applicants for GFF Junior membership shall complete a GFF
application orm signed by the respective parent or legal
guardian, accompanied by a copy of ID of the parent or
legal guardian, who will be responsible for the GFF Junior
membership activities.
3. The name of the parent or legal guardian may only be
changed by submitting a written notifcation to GFF Center,
and the substitute name must be registered in the GFF
database.
4. GFF Junior membership commences from the time the
registration data and the frst ight with a temporary number
is recorded in the GFF database, up until the member reaches
the age of 12.
5. The GFF Junior program does not entails evaluation for
membership tier.
6. GFF Junior membership will be converted into GFF regular
membership when member reaches the age of 12.7. Membership tier in the conversion into regular GFF
membership as in Art. 11.6 will depend on the respective
member activity during the last 1 (one) year of GFF Junior
membership. Thereater, the provisions or regular GFF
membership prevail.
8. Registration and mileage redemption transaction for member
below the age of 12 requires the consent of a parent or legal
guardian. Garuda Indonesia is under no obligation to prove
the validity o parental or guardianship status o the person
that approves and verifes the respective signature o the
parent or legal guardian.
9. Mileage accrual from ight activities of GFF Junior member
is calculated at 75% (seventy ve percent) of the mileage
accrual o a GFF Blue member. Mileage accrual rom non-ight
activities will ollow the terms as in the regular GFF program.
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10. The calculation for award miles redemption into Award Ticket
or Upgrade Award for GG Junior membership is the same as
or the GFF regular membership.
12. Garuda Indonesia Citibank Card (GIC Card)
1. The GIC Card combines the GFF membership with a Citibank
credit card membership. Member privileges and acilities
with regards to the GFF program reer to the prevailing GFF
provisions. Credit card related provisions such as credit limit,
interest, billing and payment, cancellation, insurance, benefts
and other provisions reer to inormation or rules established
by Citibank.
2. Insurance coverage provided to GIC Card members paying or
Garuda Indonesia tickets using Garuda Indonesia Citibank Card
include:
i. Free travel insurance, comprising:
a. Delayed ight
b. Baggage delay
c. Baggage loss
d. Lie and physical disability
ii. Free purchase protection
iii. Overseas medical insurance
13. GFF Member Obligation and Responsibility
1. GFF members are responsible to update their personal data in
case o changes in the data by contacting Garuda Indonesia
Call Center, Garuda Indonesia Sales Oce, or the GFF Center,
or directly online through the GFF website. Garuda Indonesia
is not responsible or the loss or delay o any mailed GFF
materials due to an incorrect address or unreported change
o address, and does not guarantee the receipt o GFF
inormation through e-mail in case o incorrect e-mail dataprovided by GFF member.
2. In the case o a change o name o GFF member, a written
notifcation should be submitted to the GFF Center,
accompanied with the necessary legal documents.
3. GFF members are responsible to update themselves regarding
the latest GFF Terms and Conditions as inormed through
GFF communication media. Active participation in the GFFprogram requires that members are inormed, knowledgeable
and agree to be bound by the latest Terms and Conditions o
GFF program.
4. GFF members are required to change their deault Password
at the frst log-in to the GFF website. The confdentiality o
membership inormation accessed through the GFF website is
the responsibility o GFF members.5. In their ight activities, GFF members are required to :
a. provide the GFF membership number and name as stated
on the GFF Card when making ight reservation
b. use the same name on ight reservation as the name on
the GFF Card and the GFF database
c. present a valid GFF membership card at check-in
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Garuda Indonesia cannot guarantee the proper crediting o
mileage to GFF member account i GFF member ails to comply
with the above requirements.
6. In all non-ight activities with Garuda Indonesia partners in the
GFF program, GFF members are required to present a valid GFF
membership card when making their transaction to ensure
award miles rom the use o products and services provided by
Garuda Indonesia partners is recorded in GFF database.
14. GFF Program Changes and Termination
1. Garuda Indonesia reserves the right to change the Terms and
Conditions and the beneft o GFF membership at anytime
with or without prior notice, including but not limited to:
i. Rules regarding mileage accrual and redemption
ii. Award-related acilities and their availability
iii. Programs o Garuda Indonesia partners in the GFF program
2. Garuda Indonesia has the authority to change or to terminate
its cooperation with Garuda Indonesia partners in the GFF
program. In the case o partner program termination, the
Award Miles accrued up until that time remains valid.
3. Any changes to the GFF program which is informed to
the member can be ound through Garuda Indonesia
communications media such as GFF Bulletin, GFF website, or
other media.
4. The prevailing GFF Terms and Conditions are based on those
that can be ound on the latest edition o GFF Membership
Guide, the GFF website, or other updates as issued by Garuda
Indonesia.
5. The Terms and Conditions on this GFF Membership Guide
automatically replaced any previous Terms and Conditions o
GFF, and are applicable to all GFF members.
6. Garuda Indonesia reserves the right to terminate the GFFprogram at anytime with or without notifcation.
7. Garuda Indonesia cannot be held liable for any loss arising
rom the termination or changes in the GFF program.
15. Others
1. Replacement of GFF membership card due to damage, loss or
negligence o cardholder or card data change requested bymember will be charged as ollows:
a. Rp 50,000 for card replacement in Indonesia
b. US$ 10 for card replacement outside Indonesia
2. In the case o loss o Award Ticket or Upgrade Award
(manual tickets), Garuda Indonesia Sales Oce may issue a
new Award Ticket or Upgrade Award, upon presentation o
police document and all other necessary requirements. Thereplacement will be charged in accordance to the prevailing
rates for Replacement Fee.
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Frequently Asked Questions
1. I have completed the GFF application form. When do I get my
GFF Card ?
Your GFF Card will be processed ater you have made at
least one eligible ight and your registration data have been
recorded at the GFF database. When ready, your GFF Card will
be mailed to your correspondence address. It would take aminimum o 4 (our) weeks or processing and mailing until you
receive your GFF Card.
2. What is the purpose o the temporary card on the application
orm ?
You will use the temporary card each time you make a ight
activity in order to record your mileage, beore you are
assigned a permanent GFF membership number and received a
permanent GFF card.
3. What is my password to login to the GFF website ?
I this is your frst login to the GFF website, use your GFF
membership number as User ID and your date of birth(ddmmyyyy) as your deault password. Members who register
online through the GFF website create their own User ID and
Password at the time o registration or uture login. I you
changed your password and then orget what it was, click the
forget password icon on the GFF home page. A new password
will be created for you and mailed to your e-mail address. Or,you could call GFF Center and ask our sta to make a new
password or you.
4. What should I do i I lost my GFF Card ?
Contact GFF Center or Garuda Indonesia Sales Oce to get a
replacement card. You will be charged a replacement ee o
Rp 50,000 (fty thousand Rupiah) in Indonesia or US$ 10 (ten
United States Dollar) outside Indonesia.
5. Why is it that my ight data is not recorded so that I dont
receive the mileage in my account ?
An un-recorded ight activity may be due to several reasons.
You forgot to mention your GFF membeship number andname when making your ight reservation, or you did not
present your GFF card at check-in.
The name you use when making ight reservation is
dierent rom the name in your GFF card and in the GFF
database, so the system does not recognize your data.
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The mileage may not also be credited to your account
i your ticket or ight does not qualiy or Award Miles,
or instance in the case o discount tickets or code share
ights.
6. I dont have sucient Award Miles to be exchanged for anAward Ticket, can I make up the dierence by cash payment or
any other means ?
No, you cannot pay cash to make up for insucient Award
Miles. But there are ways to obtain Award Miles rom non-ight
activity, such as:
exchanging the Reward Point from a Partner Bank using the services at a Partner Hotel
making a purchase at Garuda Shop on board or at the GFF
Center.
7. On my previous ight, I forgot to mention my GFF membership
number. Is there a way I can credit my mileage rom that ight
to my account ?
You can still credit a missing mileage i you make a claim
within 6 (six) months at the latest from your ight date. Please
complete a Missing Mileage Form, attach the original boarding
pass and passenger ticket coupon or itinerary receipt e-ticket,
and forward to GFF Center or Garuda Indonesia Sales Oce. We
will process your claim within a minimum o 4 (our) weeks aterthe reseipt o the completed claim documents by GFF Center.
8. Can I make a mileage claim or ights made prior to joining the
GFF program ?
No, you can only earn mileage rom subsequent ights ater
your registration data is recorded at the GFF database.
9. Can I earn mileage if I make a code share ight ?
You can earn mileage rom a code share ight where Garuda
Indonesia is the Operating Party. Likewise, mileage cannot be
claimed or code share ights where Garuda Indonesia is not
the Operating Party. Visit the GFF website at
http://g.garuda-indonesia.com or more detailed inormationon Garuda Indonesia code share ight routes.
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10. Can I process my Award Ticket or Upgrade Award via my travel
agent or online at the GFF website ?
At present, Award Ticket or Upgrade Award can only beprocessed at Garuda Indonesia Sales Oce.
11. What should I do if I change my correspondence address or
contact telephone number ?
You can update your personal data yoursel by accessing the
GFF website at http://g.garuda-indonesia.com, or you fll out a
Change Address Form and forward it to Garuda Indonesia Sales
Oce.
12. How do I know how much mileage there is in my account ?
To check your mileage, you can access the GFF website at
http://g.garuda-indonesia.com, call Garuda Indonesia Call
Center at 0 804 1 807 807, check your Mileage Statement, orinquire at Garuda Indonesia Sales Oce.
13. If I want to cancel my Award Ticket or Upgrade Award, can I get
my exchanged mileage back ito my acount ?
You can redeposit your mileage back into your account i the
Award Ticket or Upgrade Award have not been used at all.
For detailed inormation on mileage redeposit, please see the
Terms and Conditions, Art. 9.9.
14. Can I change the ight schedule on my Award Ticket or
Upgrade Award ?
You can change the ight schedule on an Award Ticket or
Upgrade Award, and your mileage account will be deductedby 25% (twenty ve percent) from the total mileage. However,
if you do not have sucent mileage left for the deduction, you
cannot make a schedule change on an Award Ticket or Upgrade
Award. You also cannot change the ight route, ight class and
the name on the Award Ticket. Please contact Garuda Indonesia
Sales Oce to process the schedule change on your Award
Ticket or Upgrade Award.
15. Can I earn mileage on ights with an Award Ticket or Ugrade
Award ?
You cannot earn mileage on ights with an Award Ticket. I you
use an Upgrade Award, you will earn mileage according to the
economy class ticket that you buy.
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16. Can I give an Award Ticket or Upgrade Award to be used by a
amily member or riend ?
This is one o the advantage o a GFF membership. An AwardTicket or Upgrade Award rom your mileage account can be
given to anyone o your choice.
17. Can I transfer my earned mileage to the account of another GFF
member ?
Your GFF mileage cannot be transerred to another member
account. However, you can exchange your Award Miles into an
Award Ticket or Upgrade Award that can be given to anyone
you like.
18. Can I reactivate my expired GFF membership ?
No, an expired GFF membership cannot be reactivated, and
the mileage on the expired account will be nullifed. However,should you wish to rejoin the GFF program, you are always
welcome to register as a new member.
19. Can my earned mileage get nullied ?
Your mileage will be valid or as long as your membership
account remains active.
20. How do I know i my membership is still active ?
You can check your membership active status by one o the
ollowing means:
a. access the GFF website
b. checking the validity period as printed on the GFF Card
c. call Garuda Indonesia Call Center at 0 804 1 807 807
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GFF CENTER
PO Box 777 JKT 10900
Jakarta, Indonesiahttp://g.garuda-indonesia.com
GARUDA INDONESIA CALL CENTER
SALES OFFICES DOMESTIC
AMPENAN
Jl. Pejanggik No. 42 - 44Mataram - Lombok, NTB
Tel. : (0370) 638259 / 649999
Fax. : (0370) 637951
BALIKPAPANAdika Hotel Bahtera
Jl. Jend. Sudirman No. 2, BalikpapanTel. : (0542) 422300
Fax. : (0542) 735194
BANDA ACEHGedung Ex. Bapindo
Jl. Teuku H.M.Daud Beureuh No. 9, Banda Aceh
Tel. : (0651) 318811 / 21555 Ext. 102
Fax. : (0651) 27733
BANDUNGGedung Annex, Graha Bumiputra
Jl. Asia Afrika No. 141-149,Bandung 40112
Tel. : (022) 4217747 / 4209468
Fax. : (022) 4209467
BANJARMASINJl. M.H. Hasanuddin No. 31, Banjarmasin
Tel. : (0511) 52730 / 59065Ext. 17
Fax. : (0511) 59063
BATAM
Good Way Hotel
Jl. Imam Bonjol, Nagoya, BatamTel. : (0778) 452514 / 458620Fax. : (0778) 452516
BEKASIHotel Horizon Bekasi
Jl. Raya Kali Malang, PO Box. 223
Tel : (021) 8866928Fax. : (021) 8866929
BIAK
Jl. Sudirman No. 3, Biak
Tel. : (0981) 25737 / 25747Fax. : (0981) 25777
BOGORBotani Square Ground Floor 12
Jl. Raya Pajajaran No. 32
Bogor 16151Tel. : (0251) 356747 / 324259
Fax. : (0251) 356737
BUKIT TINGGIJl. Panorama No. 2
Tel. : (0752) 626737Fax. : (0752) 626747
CIREBONGrage Mall - B. 01
Jl. Tentara PelajarTel. : (0231) 223010
Fax. : (0231) 223046
DENPASARJl. Sugianyar No.5, Denpasar, Bali
Tel. : (0361) 254747 / 232626
Fax. : (0361) 233124 / 226298
DENPASARSanur Beach Hotel, 2nd Floor
Jl. Danau Tamblingan, Sanur, BaliTel. : (0361) 287915
Fax. : (0361) 287928
DENPASAR
Hotel Kuta ParadisoJl. Kartika Plaza, Kuta
Tel. : (0361) 751179Fax. : (0361) 751179
DENPASARNgurahrai Airport
Domestic Departure TerminalTel. : (0361) 768392
Fax. : (0361) 751177
JAKARTAGedung Graha Sejahtera Lt. 1
Jl. Gunung Sahari No. 52Jakarta Pusat
Tel. : (021) 4223721 / 6256777Ext. 5201, 5701
Fax. : (021) 4223722 / 6599211
JAKARTA
Wisma Darmala SaktiJl. Jend. Sudirman Kav. 32
Tel. : (021) 2512237 / 2512286Fax. : (021) 2512236
JAKARTAGedung Garuda Indonesia
Jl. Merdeka Selatan No. 13
Tel. : (021) 2310082 / 2311817
Fax. : (021) 2311679
JAKARTAHotel Le Grandier Mangga Dua
Jl. Arteri Mangga Dua RayaTel. : (021) 6127749
Fax. : (021) 6127751
Contact Address
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JAKARTADharmawangsa Square, Blok 57
Jl. Dharmawangsa VI & IX No. 64
Tel. : (021) 72788324Fax. : (021) 72788317
JAKARTAPuskopal TNI AL
Jl. Raya Hankam, Cilangkap
Tel. : (021) 8712685Fax. : (021) 8712686
JAKARTAMenara Bidakara
Jl. Gatot Subroto Kav. 70-73Tel. : (021) 83700820 / 83700821
Fax. : (021) 83700823
JAKARTAGraha Rekso Ground Floor
Jl. Boulevar Arta Gading Kav. A1
Kelapa GadingTel. : (021) 45856233
Fax. : (021) 45856232
JAKARTASoekarno - Hatta Airport
Terminal D / E / FTel. : (021) 5500704
Fax. : (021) 5501668
JAYAPURA
Gedung Bank Papua Lt. DasarJl. A. Yani No. 5-7, Jayapura
Tel. : (0967) 522222-4Fax. : (0967) 522225
MAKASSARJl. Slamet Riyadi No. 6
Tel. : (0411) 322543 / 3654581Fax. : (0411) 322804
MALANG
Hotel Kartika Graha Lt. 1Jl. Jaksa Agung Suprapto No. 17, Malang
Tel. : (0341) 369494Fax. : (0341) 369656
MANADOKomp. Megamas Blok 1B / 2
Jl. Piere Tendean Boulevard,Manado
Tel. : (0431) 851544Fax. : (0431) 864535
MANADO
Jl. Sam Ratulangi No. 212Manado
Tel. : (0431) 877737 / 877747
Fax. : (0431) 877777
MEDANJl. Dr. Monginsidi No. 34A,
Medan 20152Tel. : (061) 4556777 Ext. 5109
Fax. : (061) 4557747
MEDANInna Dharma Deli Hotel
Jl. Balai Kota No. 2
Tel. : (061) 4537844 / 4516400
PADANGJl. Jendral Sudirman No. 2, Padang
Tel. : (0751) 301737 Ext. 11 / 13Fax. : (0751) 30174
PALANGKARAYA
Bandara Tjilik Riwut
Jl. Adonis Samat, Palangkaraya 7311Tel. : (0536) 3221929
Fax. : (0536) 3225710
PALEMBANG
Jl. Kapt. A. Rivai No. 35, PalembangTel. : (0711) 310842 / 312204Fax. : (0711) 352224
PEKANBARUHotel Pangeran Pekanbaru
Jl. Jend. Sudirman No. 371 - 373Pekanbaru 28154
Tel. : (0761) 43903 / 43904Fax. : (0761) 45062
PONTIANAK
Jl. Rahadi Usman No. 8A,
Pontianak 78111Tel. : (0561) 741441 / 734986
Fax. : (0561) 749895
SAMARINDAKomplek Ruko Citra Niaga A / 11
Jl. Panglima Batur
Tel. : (0541) 747200 / 747300Fax. : (0541) 747500
SEMARANGHotel Horison
Jl. KH. Ahmad Dahlan No. 2, Semarang
Tel. : (024) 8454737 / 8417215 /8417220
Fax. : (024) 8449331
SOLOHotel Riyadi PalaceJl. Brigjen Slamet Riyadi 335
Solo 57142Tel. : (0271) 737500 / 7650472
Fax. : (0271) 731807
SURABAYAJl. Tunjungan No. 29
Tel. : (031) 5345886Fax. : (031) 5342324
SURABAYAGraha Bumi Modern
Jl. Basuki Rahmat No. 106, SurabayaTel. : (031) 5468505
Fax. : (031) 5321525
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TIMIKA
Hotel Serayu Timika
Jl. Yos Sudarso No. 10, Timika 99910Tel. : (0901) 321446
TIMIKA
Jl. Cendrawasih (SP II) Timika 99665Tel. : (0901) 321456
Fax. : (0901) 321012
YOGYAKARTAHotel INNA Garuda
Jl. Malioboro No. 60, Yogyakarta
Tel. : (0274) 487882Fax. : (0274) 558473
SALES OFFICES INTERNATIONAL
BANGKOK
1168/77 Lumpini Tower 27th Floor
Rama 4 Road, Thungmahamek,Sathorn, Bangkok 10120
Tel. : (66-2) 6797369 / 71-2
28564703
Fax. : (66-2) 2856474
BRISBANE
Level 8, 288 Adelaide StreetBrisbane, QLD 4000
Tel. : (61-07) 38350400Fax. : (61-07) 38350433
BEIJINGSuite 717-720, 7th Floor,
South Oce Tower,Beijing Kerry Centre
1st Guang Hua Road,Chaoyang District
Beijing 100020Tel. : (86-10) 6561-3399
Fax. : (86-10) 6561-4499
DARWIN
9-11 Cavenagh Street
Darwin, NT 0800Tel. : (61-08) 8981-6422Fax. : (61-08) 8981-5408
GHUANGZHOU
Rm 1101-1102 GuangdongAsia International Hotel,
326 Section 1, Huanshi Dong Road
Guangzhou Guangdong 510060, ChinaTel. : (86-20) 6120-6777
Fax. : (86-20) 6120-6222
HO CHI MINH CITYTransviet - SGN
3F Travel House, 170 - 172
Nam Ky Khoi, Nghia Dist. 3, Ho Chi Minh CityViet Nam
Tel. : (84-8) 933-0777Fax. : (84-8) 930-2928
HONGKONG
Room 1501-1505Dah Sing Financial CTR
108 Gloucester RD, Wan ChaiHongkong
Tel. : (8-52) 2840-0000
Fax. : (8-52) 2845-5021
KUALA LUMPURSuite 19.03 Level 19Menara Citibank,
Jl. Ampang 50450
Tel. : (603) 2162-2811Fax. : (603) 2162-4360
MELBOURNE
Level 1, 30 Collins Street
Melbourne, VIC 3000Tel. : (61-03) 8663-0297
Fax. : (61-03) 9650-1731
OSAKAOCAT Bldg 9F
1-4-1 Minato-machiNaniwa-ku, Osaka City 556-0017
Tel. : (06) 6635-3222Fax. : (06) 6635-3198
PERTH
Level 6, 40 The EpslanadeWesarmers Houses
Perth, WA 6000
Tel. : (61-08) 9214-5100Fax. : (61-08) 9322-3770
SEOUL
#3002, Passenger Terminal,Incheon Intl
Airport, Incheon City, 400-715
South KoreaTel. : (82-80)7732092
Fax. : (82-2) 3190096
SHANGHAIUnit A, 10th Floor
East Ocean Center, West Wing
618 Yan An Road EastShanghai-China
Tel. : (86-21) 5385-5399
Fax. : (86-21) 5385-5338
SINGAPORE
101 Tho