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VolunteerServices

Competency

Training

HIPAA,Confidentiality,andPatientsRights&ResponsibilitiesTrainingTopic1of5

Updated2009.03.04

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ConfidentialityAgreement

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

Agoodwaytoremember

confidentiality:

Whatyouseeand

hearhere,stayshere!

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HIPAA

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

WhatdoesHIPAAstandfor?

WhatdoesHIPAAmean?

HealthInformationPortabilityandAccountabilityAct

HIPAAisafederalregulationthatpromotesandensurestheconfidentialityofpatientandfamilyinformation.ItisameansofdefiningwhoisauthorizedtoaccessProtectedHealthInformation(PHI),andfamilies/patients

rightsto

keepPHIfromdisclosure.Itisrequiredinformationthatallstaffandvolunteersmustbeawareof.

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HIPAA

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

WhatdoesHIPAAmeanforavolunteer?Avolunteerhears,sees,andpossiblyreadsprotectedhealthinformation(PHI)inwhichdiagnosis,demographicandfamilyinformation,andcareissuesaredetailed.Thisinformationneedstostaywiththevolunteer.ItisnottobesharedwithANYONEelse.Thismeansyourfamily,friends,andevenothervolunteers.Ifyouareworkingonacomputer,accessonlytheinformationyouareaskedtoworkon.DonotforwardanyinformationviaemailoutsideofChildrens.

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Confidentiality&HIPAA

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

Patientsnurse

ChildLife

staff

VolunteerServices

WhocanItalktoaboutconfidential

information?

Wewantvolunteerstofeelcomfortablesharingtheirexperienceswithpeopleoutsideofthe

hospital. However,volunteersmaynotuseanyidentifyinginformationwhiledoingso. Examplesof

identifyinginformationwouldincludeapatient'sname,age,roomnumber,diagnosis,etc.

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Confidentiality&HIPAA

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

WhenworkingwithchildrenPleasedonotaskpatientsaboutthefollowingconfidentialinformation: Theirdiagnosis Whytheyareinthehospital Howlongtheyhavebeenhere HowoftentheirfamilyvisitsGoodtopicsfordiscussion: Pets/animalstheylike Gamestheyliketoplay FavoriteTVshowsormovies Activitiestheyliketodo

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PatientsRightsandResponsibilities

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

ChildrensHospitalsandClinicsofMinnesotaisdedicatedtomakingpatientsandfamiliesstayacomfortableand

positiveexperience.

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PatientsRightsandResponsibilities

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

Rightswhatfamiliesandtheirchildcanexpect. Children'swillprovideaninterpreterifyouspeakalanguageotherthanEnglish. Childrenswillprovidesafecare. Childrenswillrespectyourculturalandspiritualvaluesandyourpersonaldignity.

Children'swillprovidethenamesofphysiciansandotherpractitionersprovidingyourcareand

treatment.

Familieswillbeinvolvedinmakingdecisionsaboutyourchildscare,treatment,andservices. Youcan

requestacareconference. Familiescangivewritteninformedconsentfortreatmentandcanrequestorrefusetreatment. Testandtreatmentarebasedonidentifiedpatienthealthcareneeds. Childrenswillprovideprivacyandconfidentialityofinformation. Familiescanappealadenialofpaymentbyyourinsurancecompany. Patientsage18yearsoroldercancompleteahealthcaredirective. Children'swillprovideeffectivepainmanagement. Familiescancontactprotectiveservicesforchildrenorvulnerableadults. FamiliescanfileacomplaintorgrievanceatChildrensorwithastateorfederalregulatoryagency. Youcancommunicatefreely.

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PatientsRightsandResponsibilities

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CompetencyTraining:Confidentiality,HIPAA,PatientsRightsand Responsibilities

ResponsibilitieswhatChildrensstaffcanexpectfromfamiliesandtheirchild. Familieswillprovideaccurateandcompleteinformationabouttheirchildshealthandneeds.

Familieswillaskquestionswhentheydonotunderstandinformationabouttheirchildscareandwhatis

expectedfromstaff. Familieswillfollowtherecommendedtreatmentplanstheyhaveagreedto. FamilieswillfollowChildrensrulesandregulationsaboutpatientcareandconduct. Familieswillshowrespectandconsiderationtootherpatientsandfamilies,staff,andproperty. Familieswillmeetthefinancialobligationstheyhaveagreedto. Familieswilltellstaffiftheyfeeltheirchildisunsafeorinpain.