A Lufthansa Technik folyamat-orientált integrált irányítási rendszere

Rácz János-LHTB

KBSz szakmai fórumSiófok

2008.10.07.

2008.10.07

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Tartalom

A struktúra

IQ MOVE alapok

Demonstráció

2008.10.07

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A struktúra

Do

InformationManagement

(TI)

Strategic Purchasing

(TN)

Logistics(LTL)

EnvironmentalManagement

Processes(TQ/U)

OccupationalSafety

Processes(PX)

Operational QM-

Processes(TQ)

Facility Management

(TV/F)

* and other Stakeholders (e.g. Authorities, the Public)

Re

qu

ire

me

nts

Fu

lfil

me

nt

of

Re

qu

ire

me

nts

Management Processes

Company-strategy (TV/S)

Human Resources (TP)

Controlling &Subsidiaries (TC)

Central QM-Processes (TQ)

Management of Poduct- and Service Implementation

Aircraft Maintenance (WF)

Central Customer Service Processes (TS)

Completion Center & Design Organisation (WL)

Aircraft Overhaul & VIP Jet Services (WD)

Aircraft Component Services (WG)

Engine Services (WT)

Marketing and Sales

(TS)

Management of Resources Measurement, Analysis, Improvement

Cu

sto

mer

s*

Cu

sto

mer

s*

Process-Oriented Integrated Management System

Finance- & Accounting

(TB)

Plan

Do

Act

Check

LHT Management Processes (TV)

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A dokumentáció elemei

Management Manual Intranet-Based Integrated Documentation System

Document-database

Process-database

Requirement-database

Air Traffic Law – Quality–Environmental Protection – Occupational Safety

Documentation of the Process-Oriented Integrated Management System

++

…for quick reference …to view details

Air Traffic Law – Quality–Environmental Protection – Occupational Safety

2008.10.07

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Tartalom

A struktúra

IQ MOVE alapok

Demonstráció

2008.10.07

KBSz fórum

Page 6

Job Cards / Job Orders

Quality Procedures in the Intranet

Employee knowsrefers to

A megelőző állapot

Procedures of the business units

refers to

Procedures

360 Documentsà 10 – 25 Pages

WF

WD

TQ

…

…

TB

refers to

refers to

refers to

refers to

Refer to

OtherProcedures

Supplementsrefers to

Refer to

refers to34 Supplements

34 Supplementsà 10 – 25 Pages

1

2

3

…

…

34

refers to

refers to

refers to

Refer to

Quality Manual – Part 1

refers to140 Pages per Document

Q-Manual- Part 1

Refer to

Refers to

Quality Manual – Part 2

refers to

Q-Manual- Part 2

30 QM - Regulationsà 10 – 25 Pages

1

2

3

…

…

30

refers to

refers to

refers to

refers to

Valóban elolvasta az összes eljárást?

2008.10.07

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Job Cards / Job Orders

Quality Procedures in the Intranet

Employee knowsrefers toJob Cards / Job Orders

Quality Procedures in the Intranet

Employee knowsrefers to

Procedures of the business units

refers to

Procedures

360 Documentsà 10 – 25 Pages

WF

WD

TQ

…

…

TB

refers to

refers to

refers to

refers to

Refer tp

OtherProcedures

Procedures of the business units

refers to

Procedures of the business unitsProcedures of the business units

refers to

Procedures

360 Documentsà 10 – 25 Pages

WF

WD

TQ

…

…

TB

refers to

refers to

refers to

refers to

Refer tp

OtherProcedures

Procedures

360 Documentsà 10 – 25 Pages

WF

WD

TQ

…

…

TB

refers to

refers to

refers to

refers to

Refer tp

OtherProcedures

Supplementsrefers to

Refer to

refers to34 Supplements

34 Supplementsà 10 – 25 Pages

1

2

3

…

…

34

refers to

refers to

refers to

Supplementsrefers to

Refer to Supplementsrefers to

Refer to

refers to34 Supplements

34 Supplementsà 10 – 25 Pages

1

2

3

…

…

34

refers to

refers to

refers to

refers to34 Supplements

34 Supplementsà 10 – 25 Pages

1

2

3

…

…

34

refers to

refers to

refers to

verweisen auf

Quality Manual – Part 1

refers to140 pages per document

Q-Manual- Part 1verweisen auf

Quality Manual – Part 1

refers to

Quality Manual – Part 1

refers to140 pages per document

Q-Manual- Part 1

140 pages per document

Q-Manual- Part 1

Refer to

Refers to

Quality Manual – Part 2

refers to

Q-Manual- Part 2

30 QM - Regulationsà 10 – 25 Pages

1

2

3

…

…

30

refers to

refers to

refers to

refers to

Refer to

Refers to

Quality Manual – Part 2

refers to

Q-Manual- Part 2

30 QM - Regulationsà 10 – 25 Pages

1

2

3

…

…

30

refers to

refers to

refers to

refers to

Refers to

Quality Manual – Part 2

refers to

Quality Manual – Part 2

refers to

Q-Manual- Part 2

30 QM - Regulationsà 10 – 25 Pages

1

2

3

…

…

30

refers to

refers to

refers to

refers to

Q-Manual- Part 2

30 QM - Regulationsà 10 – 25 Pages

1

2

3

…

…

30

refers to

refers to

refers to

refers to

Have you already read all procedures?

Have you already read all procedures?

Mi az IQ MOVE rendszer rendeltetése?

The existing documentation consists of :

1. Quality Management Handbook (Part I + II)2. QM-Regulations3. Procedure Instructions4. Environmental Handbook and Procedures 5. Occupational Health and Safety Procedures

The aim of IQ MOVE is to replace the existing Lufthansa Technik management documentation.

To find all relevantprocedures quickly and

easily

‚The key performance indicator of IQ MOVE is acceptance by the employees...Everybody should find the information held in procedures quickly and easily.‘

Dr. Thomas Stüger, Chairman Product & Services,Lufthansa Technik AGMember of the IQ MOVE Review Board

The vision:

2008.10.07

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A biztonság alapjai

..to achieve the highest

safety level through

excellent procedures

to be informed to be qualified

Knowledge

Know How,Awareness

Talent, Expertise

Competence Leadership

Attitude

Ambitionto be

expectedto havethe time

Motivation Organisation

The part of IQ MOVE is to present information in a quick and easy way –nothing more and nothing less!

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Microsoft Word.lnk

ProcessDatabase

DocumentDatabase

Process 1

Process 2

Process 3

Process 4

Microsoft Word.lnk

Microsoft Word.lnk

Microsoft Word.lnk

for all employees

Pro

ce

ss

Ma

na

ge

me

nt

RequirementDatabase

§

2. interpretieren,

1. Anforderungen erfassen,

laws,standards &external regulations contracts,

specifications

Corporate policies & principles

§

2. Interprete requirements,

3. Assign tasks,

1. Document requirements,

A követelmények integrálása az eljárásokba

forauthorities, certifiers, customers,internal requirement managers

Re

qu

ire

me

nt

Ma

na

ge

me

nt

4. Integrate tasks

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A folyamatok megjelenítése az IQ MOVE rendszerben Process Map

Swim Lanes

Info-Box

Task Related Document

Target Group:Process Owners and Managers

Target Group:Experienced Staff

Target Group:Less experienced Staff,

Newcomers

Le

ve

l o

f D

eta

il

High

Low

City Map

RegionalMap

State Map

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Process MapProcess Owner & Excecutives

A legjobb megjelenítést nyújtja a munkavállaló eseti igényének megfelelően

The way we map our processes

Microsoft Word.lnk

Swimming LanesExperienced Employees

Info BoxInexperienced Employees

Microsoft Word.lnk

Task Related Documents

Organisational Charts

11

2233

Different access paths(Acces points, see , , ) to the procedures in order to satisfy different information demands...

My Processes.............

My Workplace

Process Map

Process Owner View.......

Search

Organisational Charts.....

11

22

33

e.g.

332211

Glossary

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Ahogy régen csináltuk, s ahogy most készül

früherOne author perprocedure instruction

(but >260 authorsin total)

Manyusers

The way we used to publish procedure instructionsThe way we used to publish procedure instructions

A typical ‚Process ModelingTeam‘ consists of ….

ProcessSpecialists

Know the process in detail

Process Owner

ProcessModeler

Knows the process in itscontext

Knows how to model processes,expert in moderation techniques,

skilled in working with teams, familiar with the IQ MOVE

philosophy

The way we will model processesThe way we will model processes

Never endingcoordination

processes

2008.10.07

KBSz fórum

Page 13

Tartalom

A struktúra

IQ MOVE alapok

Demonstráció

2008.10.07

KBSz fórum

Page 14

                                    

Live Demonstration of theIQ MOVE

Intranet Application

Live Demonstration of theIQ MOVE

Intranet Application

2008.10.07

KBSz fórum

Page 15

Köszönöm a figyelmet!