ABHISHEK SINHA. M.C.P (Microsoft Certified Professional)E-mail : abhi9729@gmail.comMobile : (+91) – 8521022992.DOB : 15/05/1985

To strive towards upholding the dignity of my profession & becoming a valuable part of the organization using my 11 years hands-on experience in Hardware and Networking (Technical Support) skills in Information Technology, I seek to grow as a professional by achieving excellence in my endeavor & enhance my knowledge & skills in a competitive environment.

I am seeking a job change into an established brand. I am open to relocate and ready to experience the new opportunities in my career. Currently Working as Executive IT (Helpdesk) in a Private Limited Company (M.N.C).

Role: IT Support & Administration (Hardware).

Work Experience: 11 years of experience in IT support and Administration (Hardware).

ORGANISATIONAL EXPERIENCE:

S.N POSITION COMPANY JOINING DATE END DATE1 Executive IT HOME CREDIT INDIA

FINANCE PVT. LTD.28th April 2016. Currently

Working.

2 System Administrator (IT)

ARYAN SALES CORPORATION

15th Oct. 2015. 20th April 2016.

3 Sr. Executive (IT & E-Dealer)

MERCEDES – BENZ (VAIDEHI MOTORS PVT. LTD.

16th September 2014.

30th September 2015.

4 Sr. Executive (IT)

TATA MOTORS (MITHILA MOTORS PVT. LTD.)

3rd November 2011.

15th September 2014.

5 Sr. Associate Operation (IT)

SPARX TECHNOLOGIES PVT. LTD.

01st December 2005.

30th October 2011.

ABHISHEK SINHA. M.C.P (Microsoft Certified Professional)

Work Experience Date: 28th April 2016 to Till Now. Executive (IT) HOME CREDIT INDIA FINANCE PVT. LTD...Jamshedpur.

Key Responsibilities.

Role Includes Strategy, Design and implementation of IT Infrastructure with the Standard guideline.

Installation and Configuration of Software and Hardware for Desktop, Laptops, Workstation and other office Equipment’s.

Troubleshooting of hardware and software on Desktop PCs, Laptop, Workstation and other Office Equipments.

Branch and POS User IT support over Remote (PAN INDIA).

Installation and Maintenance of Physical Network including LAN, Wan, Wi-Fi and other network devices.

Installation, Configuration and Maintenance of CCTV, Bio-Matric Devices and Security Systems.

Vender Management for POS Hardware and Software Support.

Project Handling.

PAN INDIA POS IT Assets Installation, Movement & Escalation monitoring between vendor and the Company.

PAN INDIA ALDI POS FP device Installation and support coordination between Vendor and Branch Engineers.

Achievements.

Received Best preformation award for prompt response and Resolution with TAT.

Work Experience: Date: 15th Oct. 2015 to 20th Apr. 2016.System Administrator (IT) (Aryan Sales Corporation).Jamshedpur.

Key responsibilities:-

Role Includes Strategy, Design and implementation of IT Infrastructure with the Standard guideline.

Installation and Configuration of Software and Hardware for Servers, Desktop, Laptops, Workstation and other office Equipment’s.

Installation and Configuration of Windows Server Operating System with Active Directory, DNS, DHCP, Group Police, and Patch management.

Troubleshooting of hardware and software on Server, Desktop PCs, Laptop, Workstation and other Office equipment.

Configuration, Maintaining & Schedule backup for E-Mail Accounts, Lotus Notes and other Accounting Applications.

Remote Support.

Procurement of Hardware, Software, Antivirus and other Office Equipments.

Antivirus Configuration and Monitoring.

Installation and Maintenance of Physical Network including LAN, Wan, Wi-Fi and other network devices.

Installation, Configuration and Maintenance of CCTV, Bio-Matric Devices and Security Systems.

Planning and Managing Digital Marketing Activity through Google Add words and other Google paid services.

Project Handled.

Designed and Implemented IT Infrastructure of New Branch. This includes Server, Hardware, Software, Networking, WIFI, CCTV and Other Security Systems.

Work Experience: Date: 16th Sept. 2014 – 30th Sept. 2015.Sr. Executive-IT Mercedes-Benz (Tristar Motors)Jamshedpur & Odisha.

Initially joined as System Administrator in Mithila Motors (P) Ltd (Dealer for Tata Motors- Heavy Commercial Vehicles). Subsequently promoted as Manager IT in Tristar Motors (Company promoted by Mithila Motors (P) Ltd).

Key responsibilities:-

Responsible for the evaluation, coordination and implementation of Information Technology With the standard guidelines given by the management & update the same to Mercedes Benz India (P) Limited regarding progress of the project.

Ensure compliance of the projects with International Dealership Standards as that contemplated by Mercedes Benz India (P) Ltd.

Ensure smooth operation with minimum or zero server, internet or MPLS link downtime.

Troubleshoot hardware or software related issue to minimize the work loss due to IT assets.

Security within the end-to-end project solution. Responsibilities will include

development and coordination for implementation of IT security related policies, standards and procedures relating to cyber-security controls, applications, networks, client devices etc.

Procurement of materials after making an analysis of actual cost with budgeted cost.

Preparation of comparative charts & making Cost-Benefit analysis for purchasing of IT Hardware and Software after taking into consideration of its Warranty/AMC/Maintenance Terms.

Coordination and management of IT Security related projects implementation. Analyze threat and vulnerability levels; including mitigation of identified risks and participation in audits and vulnerability management.

Project Handled.

Designed and Implemented IT Infrastructure of Tristar Motors Bhubaneswar. This includes Server, Hardware, Software, Networking, WIFI, CCTV and Other Security Systems.

Designed and Implemented IT Infrastructure of Tristar Motors Jamshedpur. This includes Server, Hardware, Software, Networking, WIFI, CCTV and Other Security Systems.

Work Experience: Date: 03rd Nov. 2011 to 15th Sept. 2014.Sr. Executive (IT) TATA MOTORS (Mithila Motors) Jamshedpur.

Key responsibilities:-

Responsible for the evaluation, coordination and implementation of Information Technology With the slandered guidelines given by the management.

Ensure compliance of the projects with International Dealership Standards as that contemplated by TATA MOTORS Ltd.

Ensure smooth operation with minimum or zero server, internet or MPLS link downtime.

Troubleshoot hardware or software related issue to minimize the work loss due to IT assets

. Security within the end-to-end project solution. Responsibilities will include

development and coordination for implementation of IT security related policies,

standards and procedures relating to cyber-security controls, applications, networks, client devices etc.

Preparation of Cost Sheets & analyzing variances with budgeted estimates made at the start of the project.

Procurement of materials after making an analysis of actual cost with budgeted cost.

Preparation of comparative charts & making Cost-Benefit analysis for purchasing of IT Hardware and Software after taking into consideration of its Warranty/AMC/Maintenance Terms.

Project Handled.

Implemented IT Infrastructure of Mithila Motors NH33 Jamshedpur setup. This includes Server, Hardware, Software, Networking, WIFI, CCTV and Other Security Systems.

Work Experience: Date: 1st Dec. 2005 to 30th Oct. 2011 Sr. Associate Operations (Sparx Technologies Pvt. Ltd. HP Authorized Service Partner)Jamshedpur.

Key responsibilities:-

Looking after Sales Service support SME segment in Adityapur Industrial Area Jamshedpur.

Looking Sales and Supply of IT Products like Hardware, Software, Antivirus and other IT peripherals for SME Segment.

Looking Service and Support requirements for SME Segment.

Preparation and Implementation of IT Infrastructure with the slandered guidelines given by the management.

Troubleshoot hardware or software related issue to minimize the work loss due to IT assets.

HP authorized service Engineer for HP Notebooks and HP low end peripherals.

Project Handled.

Successfully completed installation and implementation of HP desktops and peripherals for the entire branches of BIHAR STATE ELECTRICTY BOARD in BIHAR with the given time period of 6 months.

Educational Qualification:

Professional QualificationCertification Year Attempt Institute PercentageHP CERTIFICATION

September 2009

1st Attempt HP INDIA 97

MCP May 2008 1st Attempt NIIT 88

Academic QualificationExamination Year Institute College/School PercentagePGDM IT Pursuing Symbiosis SCDL Pune.B.A (ARTS) August

2006DeoGhar University

Hindi Vidyapith Deoghar

45

ICHNE (A+, N+, CCNA, MCSE)

Feb 2006 Indian institute Indian institute of Hardware Technology.

78

Higher Secondary School (10+2)

March, 2003

JIEC Karim City College Jamshedpur

45

Secondary School (SSC)

March 2001 JSEB Kadma Boys High School Jamshedpur

50

Personal Information:

Father’s Name : Late Mr. A.K Sinha.Marital Status : UnmarriedNationalities : IndianPermanent Address : House No. 725 opposite H-Road, East Lay Out, Sonari,

Jamshedpur, Jharkhand - 831011. Linguistic Proficiency : English & Hindi.

Personality Traits:

Possess Positive AttitudeAbility to work in a teamConfidentQuick LearnerExcellent communication skills with the ability to interface at all levels.Self-Starter

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place:

Date: (Signature)