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AEON KL RDCSupplier Briefing
27th , 28th March 2013AEON CO. (M) BHD.
AEON GLOBAL SCM SDN. BHD.
Benefits Of Working With KL RDCDear Supplier;Since year 1984, AEON (Malaysia) has seen significant growth, and we are in midst of passion for growth towards a number 1 retailer in Malaysia, and also in ASEAN countries by then.
As our expansion grows rapidly, we would like to invite all of our business alliances to grow bigger together, as a strong win-win business team scenario. In conjunction of this, we have developed this new Kuala Lumpur Regional Distribution Centre (KL RDC) as our kick off infrastructure to support our continuous growth.
You know that being a part of our distribution center will provide you major benefits and services of which some are below;
1. An increased in availability leading to increase your sales2. Priority delivery to all AEON stores3. Faster replenishment to stores4. Higher frequent deliveries to stores5. Reduction in administration matter for supplier6. Reduced waiting time at each stores
This document outlines the rules for working in our supply chainThis pack provides you with details to understand the centralization ways of working.Please take time to read through the pack and feel free to contact us if you have any questions.
Regards,AEON Co. (M) Bhd.AEON Global SCM Sdn. Bhd.
Before New (2013)
DC Network
Stock Point (8008)
XD/Consoli (8005)
Hamper (8007)
DCSA (Shah Alam)
DCKL (PJ)
DCKL (PJ)
KL RDC (Bangi)
Temporary DC (Kajang)*
*Temporary DC (Kajang) will be combined to KL RDC(Bangi) from 2014
Final Target (2015-)
Stock Point (8012)
XD/Consoli (8010)
Hamper (8007)
SSDC (8013)
KL RDC (Bangi)
Stock Point
XD/Consoli
Hamper
SSDC
3
RDC Transfer Schedule Guideline
FunctionCurrent DCFinal Date
New DCStarting Date
DC code Date Dc code Date
DC
SP
SLHL
*except EAReceiving
8008
30/04 (Tue)
8012
06/05 (Mon)
FLEA* Receiving
30/04 (Tue)
*except HQ order
06/05 (Mon)
XDConsoli Receiving
8005
31/05 (Fri)
8010
01/06 (Sat)
GRN Collecting from DC 14/05 (Tue)
03/06 (Mon)
Hamper Hamper Receiving 8007 Closed 8007 20/05(Mon)
4
KUALA LUMPUR REGIONALDISTRIBUTION CENTRE
(KL RDC)- Supplier Manual -
AEON Co. (M) Bhd.~ Supply Chain Management ~
Ver. 1-1 (Effective Date: 06th May 2013)
Agenda
1. KL RDC Overview2. Requirements 1) KL RDC General Rules 2) Documentation 3) Packing Specifications(Cartons) 4) Packing Specifications(Palletize) 5) Delivery Booking 6) Transportation 7) Unloading3. Summary - RDC Reject Cases /Cases Penalty imposed 4. Contact List5. Supplier’s Acknowledgement
【 Appendix】1. RDC Process Guideline2. Document Sample
Overview
RDC located at Bandar Baru Bangi. Monday to Saturday, 07:00 to 19:00, exclude peak season. Manage AEON warehouse facility
– Cross Dock (XD), Consolidation (CS) & Stock Point (SP). Stock Point items will be stocked in RDC to ensure excellent availability
and will be dispatched in 24 hours upon store ordering. Cross dock & Consolidation items are an amalgamation of store demand
and will be dispatched in 24 hours upon receiving at RDC. No stock held in RDC. Cater for existing AEON stores and subsequent new stores.
7
Distribution Centre Store Code (DC Code)
Receiving Hours Office Hours
KL RDC
XD (each) 07:00 – 19:00 (Monday to Saturday)
09:00 – 18:00CS (8010)
SP (8012)08:00 – 17:00
(Monday to Friday)
100 ㎞
： DC ： Store
5 ㎞
Klang Valley
DCKL
DCSA
KL RDC
8
RDC Location
HC
9
Address:AEON KL Regional Distribution Centre (KL RDC)c/o Hitachi Transport System (M) Sdn. Bhd.Jalan 6C/12, Off Persiaran KemajuanTaman Persiaran Bangi43650 Bandar Baru BangiSelangor Darul Ehsan
Telephone (Hunting Line):03 – 8913 1083
Fax:03 – 8913 1094
GPS:2.9476398, 101.76089692.9476398N 101.7608969E2°56'51.5033''N 101°45'39.2288''E
KL RDC Address & Contact
10
Logistics & Information Flow
Supplier
AEON KL RDC
AEON Store
(Ordering & PO Data) (Accept PO & Create DO)
(Payment Advice)(Confirm Payment)
(RN Generated)
Logistic Flow
IT Flow
B2B SystemAEON HQ
Booking to KL RDC1
Security check by Guards3
Register lorry & drivers to KL RDC Office4
Unloading & Merchandises Inspected 5
Receive “Receiving Note”6
Arrive RDC 30 min before appointment2
Pick up goods to take back, if any7
Inspection by our Security before leaving8
N-1 day BookingForm
DrivingLicense
RN
DO
RegistrationForm
*GRN
AppendixP-1
Supplier Delivery Process
* For the Details, Please refer each “Process Guideline”
AppendixP-2
AppendixP-3
AppendixP-4
AppendixP-4
AppendixP-5
AppendixP-6
- Document -
11
RegistrationForm
RegistrationForm
RegistrationForm
RegistrationForm
RegistrationForm
(Ref.) Booking Process Date Remarks
Day:N-1
08 : 00|
17 : 00
※1:Every suppliers are entitled to “GID” or “Normal suppliers” as per volume.※2:Check delivery volume against your quota allocated to each GID※3:Fill up “GID Booking- Form” given.※4:Fill up “Booking- Form” given.※5:Do by mail or fax only. Booking by call is NOT acceptable.
Day:N
GID Suppliers
Delivery to KLRDC on appointed time
GID Suppliers Normal Suppliers
Check volume
No
GID Booking Form Booking Form
Send to KL RDC
Get Booking#
Yes
Excess
Not Excess
※1
※2 ※3 ※4
※5
Booking must be done to Booking Centre within 08:00 - 17:00 of 1 working day before delivery time. Food Line Supplier 8:00 – 12:00 ; Hard & Soft Line Supplier 13:00 – 17:00. Suppliers must check with KL RDC Booking Control Officer, if Booking# are not given after 1 hour after
booking. The phone # is : 03 – 8913 1080 & 03 – 8913 1081 (line activated after 1st May 2013). Drivers must arrive and register his lorry to Guardhouse 30 minutes before appointment time. Cancellation must be done by 17:00 of 1 working day before delivery date booked. Delivery without booking can be rejected.
E-Mail: [email protected] Fax: 03 – 8913 1094E-Mail: [email protected] Fax: 03 – 8913 1094Booking Centre
12
13
Sample - Appointment Booking Form
14
1-1 RDC General Rule
Ref Details
1RDC is not liable for any missing documents or un-collected stocks after issuance to driver or in the event driver refuses to collect.
2Anyone should be on proper dress and should bring ID, passport or driving license. (Please refer 1-2)
3Prohibited to approach to other area than waiting area, designated bay & designated toilets.
4Smoking & eating are prohibited in KL RDC compound, except at the designated area.
5Not allowed to bring bags, empty boxes and something you can put something into it.
6 Dispute about our classification of damage are not allowed.
7 Follow designated route to get to KL RDC (Please refer 1-3, 1-4)
8 Follow KL RDC Traffic rules (Please refer 1-5 ).
9Park lorries so that the lorries doesn’t block the traffic in KL RDC compound and along KL RDC entrance.
10 Suppliers follow KL RDC staffs’ instructions in KL RDC (incl. the surroundings).
15
N GO K
1-2 RDC Dress Code
RDC Visitor Pass
Shirts Tied-in
No Bags
Shoes
NO RDC Visitor Pass
Shirts Tied-OUT
Bags
Sandals
Long PantsShort Pants
KL RDC
1-3 RDC Access Route 1
16
KL RDC
1-4 RDC Access Route 2
17
Sc al e 1 : 1 00 0
16 .78
2
289D23
' 40"
24 2D 5 2' 5 0" 2 01 . 8 7 3
15
5D
53
'
50
"
1
57
.2
60
232 D 4 5' 20 " 4 7. 26 5
23 7D 2 5' 2 0" 6 8. 82 6
67 D 03 ' 10 " 47 . 1 6 767 D 03 ' 10 " 55 . 9 3 0
67 D 03 ' 10 " 65 . 3 5 1
48 . 1 0 224 7D03 ' 1 0 "
DI
VID
ER
67 D 03 ' 10 " 67 . 4 4 467 D 03 ' 10 " 48 . 1 0 2
67 D 03 ' 10 " 20 . 1 2 2
N
WAREHOUSE
ONE WAY
Lorry Waiting Area
GUARDHOUSE
Pe
rsiara
n K
emaju
an
Jalan 6C/12
1-5 RDC Traffic Flow
18
2-1 Requirement – Documentation
Ref Details XD
CS
SP
1Only WEB-EDI D/O hard copy are acceptable as proof of delivery. Any other documents are not acceptable, except for Admin & FOC item.
2 For Admin item, supplier required to bring AEON’s Manual PO & Suppliers’ Invoice.
3 For FOC item, supplier required to bring Supplier’s Invoice as proof of delivery.
4 Suppliers must issue amended D/O with exact item quantity to deliver, otherwise penalty may be imposed.
5Receiving Note (RN) is the final proof of actual received goods, and no dispute are accepted after RN acknowledged by supplier.
19
2-1 Requirement – Documentation
Ref Details XD
CS
SP
6
Any documents are to be collected by supplier on their way to leave RDC on the same day. RDC is not liable for any missing /lost documents suppliers fail to collect by the time supplier leave RDC.
20
3-1 Requirement – Packing Specifications(Cartons)
Ref Details XD
CS
SP
1
Packing merchandises of same SKU into different size & design are prohibited.Merchandise in carton with different merchandise name/logo are prohibited. (*Please refer 3-3)
2As for XD item, carton box must be clearly labeled with the “Carton Label” with correct store name which could be purchased from RDC.
3 As for food item, carton box must be clearly stated with “Product Expiry Date”.
4 Mixed item in one carton must have a separator. RDC to reject if this condition is not followed.
21
Ref Details XD
CS
SP
5
Price tag/label not attached for each of the merchandise (except food line), RDC to reject. Clothing / Soft merchandise = Price Tag Other boxes / Hard merchandise = Price Label
6 For Source Mark Barcode / Price Tag / Price Label, RDC to reject if Item Barcode & Price Tag can’t scan
7 Suppliers must bring masking tape / seal, and seal boxes after inspection by RDC.
8For FOC item, must be separated in different carton packaging with “FOC” indication, although the FOC item is the same merchandise’s item.
3-2 Requirement – Packing Specifications(Cartons)
22
23
1
2
3
4
Item B
Item A
Plain carton
Item A
Item A
Item A
Item B
Item A
Plain carton
Item A
Item B
Plain carton
Item A
Separator
Item B
3-3 Requirement – Packing Specifications(Cartons)
PlasticBags
Items Items
Cartons
24
3-4 Requirement – Carton Sticker & Price Label
35mm
60mm
60mm
30mm
25
3-5 AEON Carton Label
Send RDC “Label-Order Sheet” by fax latest by 15:00 1 N-1 day
Bring cheque / bank draft for the invoice amount with the invoice 3 N day
Have labels and receipt from RDC against check4 N day
Have invoice for the labels from RDC by fax2 N-1 day
※N Day = Day you pick label s from KLRDC .
Purchase label without 1 working day prior order by designated order sheet. Payment term through bank draft / cheque only. Paid to Hitachi Transport System (M) Sdn. Bhd. Account Number 1247-0003287-05-3 Cheque with RDC invoice copy. Cheque without RDC invoice are not acceptable. Dispute about labels quantity after receiving RDC receipt. Minimum order qty 100pcs / single store and combine store minimum qty 1000/pcs
Restrictions
Fax: 03 – 8913 1094 Tel: 03 – 8913 1082
Booking Centre
26
Ref Details XD
CS
SP
1
Suppliers to palletize cartons in standard Ti-Hi arrangement and stack carton on or lower than 1,600mm including pallet’s height.Note: Ti = number of carton per layer, Hi = number of layer per pallet
2Supplier have to rent wooden pallets until 30 days after "cargo released" to RDC if uses a rental pallet.
3
Only a standard 1100mm X 1100mm or1000mm X 1200mm, 4-way pallet with a minimum carrying weight 1000kg only are allowed.
4-1 Requirement – Packing Specifications(Palletize)
27
Ref Details XD
CS
SP
4
Pallets and cartons must be properly secured with sufficient stretch films to ensure stability and no over hanging from pallet. Cartons over hanging from pallet are not acceptable.
5
Stacking are not allowed to contains more 1 PO in 1 pallet, and must have same expiry date (for food item).
6
Standard format “Pallet Indication Sheet” provided by RDC to be filled up and to be pasted on every pallets for Stock Point & Consolidation.
4-2 Requirement – Packing Specifications(Palletize)
Ref DetailsXD
CS
SP
1
Supplier must comply to the agreed window time at all time. All Appointment supplier must call, fax or e-mail to RDC to get an appointment 1 day before. RDC to reject if no appointment is made.
2Agreed window time means registration time at the RDC Security Gate.
3
Delivery cancellation (with appointment) must inform RDC via email/fax at least 1 day before delivery day (by 16:00) or supplier shall be liable for a penalty from the merchandising side.
4If delayed more than 30 minutes from the appointment time, supplier must wait queue & become last supplier to receive for the day
5-1 Requirement – Delivery Booking
28
29
Ref DetailsXD
CS
SP
1
Supplier allowed to bring only “AEON" merchandise into RDC and exit with empty condition, except rejected / damaged / returned merchandise.
2
Supplier’s merchandise arrangement inside lorry must followed with - By DO & Store [XD Receiving] - By DO [Consolidation & Stock Point]
3
Helper is required to assist unloading minimum requirement: 1) 20 ton truck = 1 Driver + 2 helper 2) 10 ton truck = 1 Driver + 1 helper 3) <10 ton truck = 1 Driver
6-1 Requirement – Transportation
30
Ref Details XD
CS
SP
4Arrival earlier at RDC more than 1 hour before appointing time are not allowed. (to avoid congestion around RDC)
5RDC Bay height is 1300mm, suppliers’ vehicle’s specifications preferably should match with this height.
6
Single PO delivery with multiple lorries requires confirmation by supplier's coordinator on arrival all lorries at RDC to start receiving process. RDC shall not start receiving process if lorries arrival incomplete.
7
3rd party transporter is allowed to bring more than one suppliers' merchandise. Transporter must arrange the merchandise by supplier, by PO and by SKU, and separate it physically by separator in lorries.
6-2 Requirement – Transportation
31
Ref Details XD
CS
SP
8
Supplier must attend together with RDC Receiver during receiving process.
9
Pallet arrangement according to DO/SKU, Supplier must know to show or informed how to unload pallets according to DO.
10
Supplier must arrange delivery by vehicle or lorry allowed by RDC. Strictly no cars allowed.Details are following page.*Please refer 6-4
6-3 Requirement – Transportation
32
Motor cycle
Car
6-4 Requirement – Transportation
Company Van (with company logo)
Box Lorry
Canvas Lorry
Open Lorry
Trolley/Hand Carry
33
label
Light weight boxes(Upper side)
heavy weight boxes(Lower side)label label
ex. Store Code 1001
Item Code A
Item Code B Item Code Clabel
label
label label
label label
ItemCode A
ItemCode B
ItemCode C
Store Code 1001(in case of XD)
ItemCode A
ItemCode B
ItemCode C
Store Code 1002(in case of XD)
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
1. In case of XD (1) Unload by store and category and item (2) Use the cart rack/pallet for unloading (3) Please stack so that we can check the Carton Label (4) Please stack light weight items on upper side Please stack heavy items on lower side
7-1 Requirement – Unloading : XD
34
ItemCode A
ItemCode B
ItemCode C
ItemCode A
ItemCode B
ItemCode C
2. In case of Consolidation & Stock Point (1) Unload by item (1 item 1 pallet) (2) Use the pallet for unloading
7-2 Requirement – Unloading : CS & SP
3. FOC item (1) Do not mixed with normal goods (1 FOC 1 pallet) (2) Attach “FOC” indication for FOC item (A4 size)
Additional steps applied for SP (3) Attach “with FOC” indication for goods with FOC (A4 size) (4) Supplier Invoice as proof of delivery
7-3 Requirement – Unloading : FOC
35
Requirement – RDC Reject Cases
Ref Case
1 As per mentioned in ‘Distribution Centre Usage Agreement’ in Clause 7.
2 Drivers and staffs in improper dress.
3 Delivery by improper lorries/cars.
4 Drivers and staffs with bad manners/behaviors
5Lorry having goods for other destinations.
6
Price tag/label not attached for each of the merchandise (except food line). Clothing / Soft merchandise = Price Tag Other boxes / Hard merchandise = Price Label
7 For Source Mark Barcode / Price Tag / Price Label cannot scan
36
Requirement – Liquidated Damage
Ref Cases
1 As per mentioned in ‘Distribution Centre Usage Agreement’ in Clause 4.2.
2 As per mentioned in ‘General Agreement’ in Clause 13.
37
38
Category Person In Charge Telephone Fax E-Mail
KL RDC
DeliveryAppointment
BookingCentre
03 – 8913 108003 – 8913 108108:00 to 17:00
(1-day before delivery) 03 – 8913 1094
General Inquiry 03 – 8913 108309:00 to 19:00 To be advised
KL RDC AEON Office03 – 8927 388003 – 8927 387909:00 to 18:00
03 – 8927 3855 [email protected]
AEON
Merchandise & Ordering
AEONMerchandiser 03 – 9207 2005 03 – 9207 2006
*Respective merchandiser
B2B B2B Helpdesk03–2161 1088
Mon to Fri09:00 to 18:00
03 – 2161 0108 [email protected]
Other Inquiry [email protected]
Contact List (From 1st May 2013)
39
Supplier’s Acknowledgement
Supplier are required to submit the undersigned acknowledgement of the AEON KL RDC Suppliers Manualby 30th April 2013.
FAX : 03 – 9207 2006
Email:[email protected]
Sample
40
Hamper Centre Location
HC
HC
41
Address:AEON Hamper Centrec/o Hitachi Transport System (M) Sdn. Bhd.Lot 37/38, Jalan P4/6Taman Teknologi Kajang43500 SemenyihSelangor Darul Ehsan
Telephone (AEON Office):- To be advised -
Fax:- To be advised -
GPS:2.962215,101.8123682.962215N 101.812368E02°57'43.9740“N 101°48'44.5248"E
Hamper Centre Address & Contact
