Ahmed Ibrahim FahimMobile: +2-0109-0122273 , +201068927314E-mail: First_ah@yahoo.com

ALi

Summary

Infrastructure Technology Architect with 6 years of experience in the IT Field Experience in Microsoft System Servers and Networking- 3 years of experience in system supporting windows Server, Exchange, Symantec Backup exec, Symantec Endpoint

protection, VMWARE environment - 2 years of experience as IT Support team leader engineer- 10 month of experience as IT Support engineer

Professional Experience

Jan 2016: Till now

senior it specialist @ Quattro Trading & Services

Responsibilities and core activities

Implementing, troubleshooting MS infrastructure services (AD, DNS, DHCP …etc.) Implementation and Administration VMware VSphere 5.5 & 6.0 Supervising the administration of systems and servers to ensure availability of services Perform daily system monitoring, verifying the integrity and availability of all hardware, server

resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, ensuring all required file systems and system data are successfully

backed up to the appropriate media, recovery disks are created. Implementing new technologies and migration. Perform on-site and remotely technical support. Troubleshooting PCs, Network Printers and scanners. Talking staff/clients through a series of actions, either face to face or over the telephone Providing support, including procedural documentation Following diagrams and written instructions to repair a fault or set up a system Testing and evaluating new technology.

URANIUM-Corp

Professional Experience

Work periods

Period Title Company

Jan 2013 : Dec.2015 Systems Engineer URANIUM-Corp

Jan 2010: Mar 2012 IT Support Team leader Engineer Outsourced at Lafarge Middle East and Africa

Apr 2012: Dec.2012 IT Support Engineer Outsourced at Edison International Egypt Branch

Professional Experience

Jan 2013: Dec.2015

Systems Engineer @URANIUM-Corp

Responsibilities and core activities

Regularly review customers supported services (Symantec products, VMware products, Microsoft products, etc.)

Performing Intensive Health Check on customers systems & IT infrastructure according to certain schedules.

Troubleshooting customer support requests according to Uranium's SLA with them. Implementing and Supporting Backup Solutions using Symantec Backup Exec. Designing & implementing complex virus protection solutions using Symantec

Endpoint. Implementing, troubleshooting MS infrastructure services (AD, DNS, DHCP …etc.) Implementation and Administration VMware VSphere 5.5 & 6.0 Working continuously on a task until completion (or referral to consultation parties) Prioritizing and managing many open cases at one time

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Ahmed Ibrahim FahimMobile: +2-0109-0122273 , +201068927314E-mail: First_ah@yahoo.com

ALi

Responding to inquiries from customers to provide technical assistance and support within agreed time limits to call-outs

Supervising the administration of systems and servers to ensure availability of services Implementing new technologies and migration.

Jan 2010: Mar 2012

IT Support Team leader Engineer @ Lafarge Middle East and Africa

Responsibilities and core activities

Leading IT helpdesk team. Managing Ticketing system and help desk team Perform on-site and remotely technical support. Troubleshooting PCs, Network Printers and scanners. Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff/clients through a series of actions, either face to face or over the

telephone Replacing hardware parts as required. Providing support, including procedural documentation Following diagrams and written instructions to repair a fault or set up a system Supporting the rollout of new applications Setting up new users’ accounts and profiles and dealing with password issues. Testing and evaluating new technology.

Apr 2012: Dec.2012 IT Support Engineer @ Outsourced at Edison International Egypt Branch

Troubleshooting PCs, Network Printers and scanners. Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff/clients through a series of actions, either face to face or over the

telephone Replacing hardware parts as required. Providing support, including procedural documentation Following diagrams and written instructions to repair a fault or set up a system Supporting the rollout of new applications Setting up new users’ accounts and profiles and dealing with password issues. Testing and evaluating new technology. Testing new applications, training brokerage on new applications.

Technical Skills

Infrastructure Technologies: Microsoft Windows 2003, 2008 and 2012 including Active Directory, and Remote Access.

Unified Communications Technologies: Microsoft Exchange 2010,2013 Virtualization Technologies: including VMware ESX 5.0, 5.1. 5.5 and 6.0 Security Technologies: ISA 2006, TMG 2010. Symantec Products : Symantec Endpoint Protection Manager, and Symantec Backup Exec 2010 ,2012,2014 and 15

Personal Skills

Good Communication Skills. Interpersonal & presentation skills. Leadership abilities, motivating others, Dedicated, hard worker, self-motivated. Team work player, patient,

LanguagesArabic : Mother English: Very Good Spoken and written Helwan University

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Ahmed Ibrahim FahimMobile: +2-0109-0122273 , +201068927314E-mail: First_ah@yahoo.com

ALi

Education Graduated from Faculty of Physical Education- At Cisco network academy at Menoufia University (2009): CCNA (Networking basics, Router and router basics, switching basics and intermediate routing, WAN technology) with 4 thanks letter for high grade.

Certifications

- Installing and configuring windows server 2012

- Administrating windows server 2012- Designing and implementing a server

infrastructure- Configuring advanced windows server

2012 services- Implementing an advanced server

infrastructure - Administering Office 365 for Small

Business Specialist Certificate

- Microsoft Certification ID : 6863100- MCSE 2012 : infrastructure - Office 365

- Cisco Certified Network Association - Huawei Certified Network Association

References Available upon request.

Hobbies- Reading- Puzzles - Socializing with friends- Computing

Personal Info Marital status: Married Nationality: Egyptian Age: 28 Y Birth Day : 28 Sep 1987

LinkedIn profile - https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

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