The AA’s extensive and engaging efforts keep stakeholders up to speed on the three-runway system project of HKIA.

ALL ALIGNED TOWARDS HKIA’S FUTURE

機管局致力廣泛聯繫持份者，讓他們掌握香港國際機場三跑道系統項目的最新進展。

全面配合香港國際機場的未來發展

Passengers come first以客為先

More CSEP award winners share their heart-warming stories of excellent services at HKIA. 更多「優質顧客服務計劃」得獎者分享他們在香港國

際機場盡心服務的溫馨故事。

ISSUE 061 第61期 June 六月 2013

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Silver and green環保銀獎

The AA’s environmentally friendly initiatives earn a Silver Award under HKAEE Sectoral Awards.機管局的環保措施贏得「香港環保卓越計劃」界別卓

越獎銀獎。

Travelling redefined為旅遊重新定義

Aviation professionals discuss enhancing passenger experience at the FTE Asia.航空界專業人士於「未來乘客體驗亞洲」會議上就

提升旅客體驗進行討論。

THE NEWSLETTER OF HONG KONG INTERNATIONAL AIRPORT 香 港 國 際 機 場 刊 物

The second Staff Townhall Meeting is one of the AA’s engagement platforms for providing updates to the stakeholders on HKIA’s latest developments. 第二次員工簡報會是機管局與公眾聯繫的其中一個平台，為持份者提供有關香港國際機場最新發展的資訊。

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We have ended the fiscal year with solid financial and operational results across the board. For the year ended March 2013, Hong Kong International Airport (HKIA) saw passenger volume increase to 57.2 million and air traffic movements to 355,000, representing growth of 4.1% and 4.7% respectively. Cargo volume rose 2.9% to 4.04 million tonnes as HKIA remained the world’s busiest cargo airport for the third consecutive year.

On the financial side, we recorded a net profit of HK$5.6 billion which reflects an increase of 5.4% compared to the previous

year. Out of this amount, HK$4.4 billion will be paid as a dividend to our shareholder, the Hong Kong SAR Government. In total, the Airport Authority (AA) has returned HK$30.38 billion to the Government in repaid capital and dividends since 2003/04.

Healthy traffic growth once again indicated the necessity to expand the airport’s capacity to meet future demand. It particularly holds true when the traffic volumes are already ahead of forecasts outlined in the HKIA Master Plan 2030.

We are moving full steam ahead and continue to engage stakeholders regarding the Environmental Impact Assessment (EIA) studies for the planned three-runway system project. Recently, we have been sharing the latest status of the EIA studies at the second round of meetings with members of the Technical Briefing Groups and Community Liaison Groups. Both groups were formed to advise us on environmental issues related to the EIA. The former comprise professionals with technical expertise and interests in major environmental issues, while the latter involve community leaders in the five neighbouring districts of the airport.

We also continue to update senior executives and working-level colleagues of major business partners through the second CEO Forum and the 11th meeting of the “Users Working Group on Airport Infrastructure Planning and Development”. We have also continued to arrange airport visits for numerous secondary school and university students. Since we started the EIA process in May 2012, we have arranged around 350 visits, meetings and briefings with various stakeholders.

We plan to complete the EIA process by middle of next year, and will continue to engage stakeholders along the way. Our airport is built to serve the people of Hong Kong and as a bridge linking us with the rest of the world, which is why we spare no efforts in reaching out to as many stakeholders as possible. By doing so, we hope to be able to incorporate their views in this important planning phase for the further expansion of the airport.

在剛結束的財政年度，我們錄得穩健的財務及營運業績。於截至2013年3月止的年度，香港國際機場的客運量增加

4.1%至5 720萬人次，飛機起降量上升4.7%至355 000架次。貨運量亦增加2.9%至404萬公噸，令香港國際機場連續第三年維持全球最繁忙貨運機場的地位。

在財務業績方面，我們錄得淨溢利56億港元，較去年增加5.4%，其中44億港元將撥作股息，派發給我們的股東香港特區政府。自2003/04年度以來，機場管理局以償還股本及派發股息的方式，向政府歸還合共303.8億 港元。

航空交通量穩健增長，再次反映機場有必要提升容量，以應付未來需求，而事實上，航空交通量已提早達到 《香港國際機場2030規劃大綱》所載的預測數字。

我們繼續竭盡全力，就計劃的三跑道系統項目的環境影響評估研究，與持份者保持聯繫。最近我們與技術研討小組及社區聯絡小組的成員舉行第二輪會議，分享環評研究的最新情況。這兩個小組就有關環評的環境事宜，為我們提供意見。技術研討小組由在主要環境事宜具備專業知識及關注這些事宜的專家組成，社區聯絡小組的成員則包括機場鄰近五個地區的社區領袖。

藉着舉行第二次總裁論壇及第11次「機場基建規劃及發展使用者工作小組」會議，我們繼續向主要業務夥伴的高級行政人員及前線員工提供最新資訊。此外，我們亦為眾多中學生及大學生舉辦機場參觀活動。自2012年5月展開環評程序以來，我們已為各界持份者安排約350場參觀活動、會議及簡報會。

我們計劃在明年年中前完成環評程序，其間亦會繼續與持份者保持聯繫。香港國際機場矢志服務香港市民，並作為連繫世界各地的橋樑，因此我們一直全力以赴，盡量接觸更多持份者，藉此希望能夠在這個重要的規劃階段，就機場的進一步擴展廣納意見。

行政總裁許漢忠Stanley Hui Hon-chungChief Executive Officer

MESSAGE FROM THE CEO | 行政總裁的話

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From Page 1

ALL ALIGNED TOWARDS HKIA’S FUTURE全面配合香港國際機場的未來發展

With the planning and preparation works for Hong Kong International Airport’s (HKIA) expansion into a three-runway system (3RS) underway at full steam, the Airport Authority (AA) continues to focus on ensuring the airport community, stakeholders and the public are abreast of the developments.

One such way the AA has pursued this commitment is through the CEO Forum, which was held for the second time. On 31 May, AA senior management provided an update to around 40 senior management executives of the airport community on the progress of the 3RS project.

In his welcome speech, AA CEO Stanley Hui set forth the agenda of the forum and an outline on the future steps to be undertaken throughout the 3RS project. AA Executive Director, Projects John Chai followed with a presentation that touched on the environmental issues covered in the Environmental Impact Assessment (EIA) studies, the scheme designs of the major facilities and some key challenges met under the 3RS.

Following the forum, the AA hosted its second round of two Staff Townhall Meetings in June to provide some 1,000 staff with timely updates on various aspects of airport developments.

Meanwhile, the AA has been keeping stakeholders and community members updated on airport developments through different channels, including face-to-face engagement activities and the publication of a dedicated newsletter. Back in April, the AA invited the heads of corporate/public affairs of the airport community to participate in the first HKIA Communication Group meeting.

In other recent engagement activities, Chairmen and Vice Chairmen from Hong Kong’s 18 District Councils as well as the Owners’ Committee, and the School Heads Association of the airport’s neighbouring districts were invited for joining talks on HKIA to enhance their understanding of the airport operations and developments.

In addition, the second issue of the 3RS Bulletin was published and disseminated to the general public. The publication provides up-to-date information of the 3RS project, including progress on the EIA studies and stakeholder engagement activities.

機場管理局就擴建香港國際機場成為三跑道系統，正全面進行規劃及準備工作，並繼續確保機場同業、持份者及公眾能夠同步取得有關項目的 資訊。

機管局實踐這個承諾的其中一個途徑是舉行總裁論壇。機管局於5月

31日舉行第二次總裁論壇，機管局高級管理人員向約40名機場同業的高級管理行政人員，提供有關三跑道系統項目進展的最新資訊。

機管局行政總裁許漢忠致歡迎辭時，說明論壇的議程，並簡述未來三跑道系統項目將採取的步驟。隨後機管局建築工程執行總監蔡新榮，講述了三跑道系統的環境影響評估研究涵蓋的環保事宜、主要設施的設計方案，以及將會面對的一些重要挑戰。

論壇舉行後，機管局於6月份舉行了第二次員工簡報會，向約1 000名員工闡述有關機場發展多個範疇的最新消息。

此外，機管局透過不同渠道，包括舉辦面談活動及出版專訊刊物，與持份者及社區成員聯繫，讓他們了解機場的最新發展。在4月份，機管局邀請了機場同業的企業／公共事務主管，參加香港國際機場傳訊小組首次 會議。

在近期舉辦的其他聯繫活動中，香港18區區議會主席及副主席、機場鄰近社區的業主委員會及校長會獲邀請出席有關香港國際機場的講座，藉此加深他們對機場運作及發展的認識。

此外，《三跑道系統專訊》第二期已經出版，並向公眾派發。這份專訊提供有關三跑道系統項目的最新資訊包括環評研究的進度及持份者參與活動的消息。

AA Executive Director, Projects John Chai speaks to the heads of the airport community and high-level government officials on the progress of the EIA studies. 機管局建築工程執行總監蔡新榮向機場社區的領袖及政府高層官員講解環境影響評估報告的進展。

Two sessions of Staff Townhall Meetings draw an audience of around 1,000 AA staff to learn about the latest developments at HKIA. 兩場員工簡報會約有1 000名機管局員工出席，了解香港國際機場最新發展。

COVER STORY | 封面故事

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THE FUTURE IS NOW 把握現在　發展未來

The Future Travel Experience Asia (FTE Asia) was held in Hong Kong for the first time from 7 to 9 May, representing an opportunity for aviation industry professionals to exchange views on enhancing the overall passenger experience in the region.

During the event, AA Executive Director, Airport Operations C K Ng shared insightful strategies on providing a memorable and expedited passenger experience at HKIA. These include continuous facility enhancements such as the developments on the Midfield and the western apron, as well as the planned expansion to a three-runway system to cater to the increasing traffic demand. Ng added that cultivating a passenger-centric culture throughout the entire airport community forms another critical factor in ensuring a comfortable journey for passengers.

On 9 May, the AA organised a visit for around 30 FTE Asia delegates to observe the airport’s efficient services that provide a hassle-free travelling experience for passengers. The group’s itinerary included learning about the facilities of self check-in kiosks and mobile boarding pass at the terminal, as well as a tour of the Integrated Airport Centre (IAC) and the Baggage Handling System.

未來乘客體驗亞洲」於5月7日至9日首次在香港舉行，為航空業界的專業人士提供機會，就提升區內整體旅客體驗交流意見。

在活動中，機管局機場運行執行總監吳自淇分享了多項具有遠見的策略，力求讓旅客在香港國際機場享受便捷服務，為他們締造難忘體驗。這些策略包括持續提升設施，例如進行中場範圍及西停機坪發展計劃，以及計劃擴建機場成為三跑道系統，以應付日益增加的交通需求。吳自淇補充說，全體機場同業培養以客為先的服務文化，是確保旅客在旅程感到舒適的另一個重要元素。

於5月9日，機管局為約30名「未來乘客體驗亞洲」代表團成員舉辦參觀活動，讓他們了解機場的高效服務，如何為旅客帶來暢順快捷的旅遊體驗。代表團成員的行程包括在客運大樓參觀自助登記服務機及流動登機證設施，以及到訪機場中央控制中心及行李處理系統。

At the Hong Kong Airport Manager Association (HAMA) Speaker Luncheon on 3 June, Airport Authority (AA) CEO Stanley Hui shared the latest medium- and long-term developments at Hong Kong International Airport (HKIA) with fellow managers from the airport community. Noting the airport’s 15th anniversary this year, Hui highlighted HKIA’s numerous achievements throughout its history, as well as the opportunities and challenges in the years to come.

Hui pointed out that one element has remained constant at HKIA over the years: a culture of customer service excellence. To illustrate his point, Hui shared heart-warming stories on how members of the airport community have gone the extra mile to assist passengers in need. Moving forward, he added that sustaining a consistently high level of service in the face of increasing traffic demand remains a foremost priority for the AA. 6月3日，機場管理局行政總裁許漢忠在「香港機場經理協會」午餐會上，與來自機場同業的經理，分享香港國際機場最新的中長期發展。今年是機場15周年，許漢忠重點提到香港國際機場歷年來取得的多項成績，以及往後數年的機遇和 挑戰。

許漢忠指出，維持優質顧客服務文化是機場多年來所堅守的承諾。他更分享了溫暖人心的故事，說明各機場同業如何多走一步，協助有需要的乘客。展望將來，他認為要應付日益增加的航空交通量，機管局的首要任務是維持一貫高水平服務。

DEEPENING A CUSTOMER-FOCUSED CULTURE進一步推動以客為本文化

AA CEO Stanley Hui (left) receives a souvenir from HAMA Chairman Song Hoi-see. 機管局行政總裁許漢忠（左） 從香港機場經理協會主席 宋海西手上接過紀念品。

�FTE Asia delegates visit the IAC of the airport. 「未來乘客體驗亞洲」的代表團參觀機場的中央控制中心。

AA Executive Director, Airport Operations C K Ng explains the importance of excellent services for a complete travelling experience.機管局機場運行執行總監吳自淇解釋卓越服務對完整旅遊體驗的重要性。

NEWS & EVENTS | 每月要聞

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HKIA broke new ground literally and figuratively by becoming the first operator of the Automated People Mover (APM) in Hong Kong when it opened its doors in 1998. Travelling swiftly at 62 kilometres per hour, the underground rail service conveniently transports over 12,000 passengers per hour per direction. The rail network now features two APM lines connecting Terminal 1, Terminal 2 (T2) and SkyPier, collectively spanning 3.8 kilometres inside the airport.

But do you know where the APMs take a breather? Since the airport’s inception, the APM depot has been located right below the T2 Coach Hall.

THE PIONEER TO OPERATE THE AUTOMATED PEOPLE MOVER IN HONG KONG 營運旅客捷運系統　開創香港先河

15TH ANNIVERSARY SPECIAL | 十五周年特輯

21-6-1998

RAILWAY LINES LINK HONG KONG WITH THE WORLD 鐵路讓香港與世界接軌

HKIA never loses touch of downtown Hong Kong’s dynamic pulse, thanks to the opening of the Airport Railway comprising the Airport Express and the Tung Chung Line on 21 June 1998. The Airport Express introduced a fast connection between the airport and Hong Kong Island within 30 minutes, while the Tung Chung line opened up access to the then embryonic new town. The new lines have been playing a key role in helping HKIA to become one of the most convenient and accessible airports for passengers in the world. 香港國際機場能夠時刻掌握香港市區的脈搏，全賴於1998年6月21日開幕的機場鐵路，包括機場快綫及東涌綫。機場快綫將機場及香港島連繫起來，30分鐘之內往返兩地，快捷方便；而東涌綫則貫通當時仍在發展的新市鎮。新鐵路線擔當重要角色，使香港國際機場成為全球其中一個最便捷的機場，服務世界各地的旅客。

香港國際機場於1998年啟用，並成為首個在香港營運旅客捷運系統的機構，在這方面開創先河。這個地下鐵路系統的時速可達62公里，每小時每方向可接載超過12 000名乘客，提供方便快捷的服務。現時，旅客捷運系統網絡設有兩條路線，連接一號及二號客運大樓和海天客運碼頭，在機場內往來穿梭，全長達3.8公里。

你可知道旅客捷運系統的列車在哪裏稍作歇息？自機場啟用以來，旅客捷運系統車廠一直設於二號客運大樓旅遊車大堂之下。

The Airport Express efficiently links the airport with the downtown.機場快綫將機場與市區迅速連繫起來。

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LENDING MORE THAN A HELPING HAND多走一步 主動伸出援手

CHINA MERCHANT SHEKOU FERRY TERMINAL

SERVICES CO., LTD. 深圳市蛇口招港客運

實業有限公司

Ella Fan 范楊 Supervisor 值班主管

Vicky Li 李可 Check-in Agent 值機職員

Lemon Su 蘇玲 Check-in Agent 值機職員

JARDINE AIRPORT SERVICES LIMITED

怡中航空服務有限公司

Patrick Chu 朱志文

Supervisor - Passenger Services 督導員-客運服務

Monica Lo 勞秀嫻 Supervisor - Passenger Services 督導員-客運服務

Holly Ng 吳康妍

Passenger Reception Officer 旅客服務接待主任

On the busy National Day last year, the ticketing hall of Shekou Ferry Terminal was teeming with people when a pregnant woman who intended to take a ferry to Hong Kong International Airport (HKIA) to catch her flight came to Vicky’s counter. At that time, she was already 29 weeks into her pregnancy and was told that she would not be able to get on board unless she could present the required medical proof certifying she was physically fit for flying. Without such documents, the woman burst into tears because she was desperate to fly to Australia to visit her husband who was admitted to the hospital.

Duty supervisor Ella comforted the mother-to-be and suggested that she obtain the medical certificate at a nearby hospital. Ella also listed the specific type of information required for the woman to help speed up the process, while another colleague, Lemon, assisted with her heavy luggage.

The woman then returned with the medical certificate but had already missed her flight. Normally, a passenger would have to personally request for a flight change but on this busy day, it would be more difficult to get on another flight. Vicky thought that the process of re-scheduling the flight would be exhausting for the woman, therefore she asked Ella to help liaise with the airline. Considering that a 10-hour flight to Australia would

be quite a difficult journey for a pregnant passenger, they even arranged an aisle seat to ensure the woman could have a more comfortable flight.

Thanks to the concerted efforts of the attentive Shekou Ferry Terminal team, the pregnant woman was able to safely and comfortably continue on her journey to reunite with her husband.

去年國慶日是個繁忙的日子，蛇口客運碼頭的售票廳擠滿旅客。一名懷孕旅客來到李可的櫃檯，準備乘船前往香港國際機場轉乘飛機。這名孕婦當時已懷孕29周，她獲悉須要出示醫生證明書確認其身體狀況適合乘坐飛機，才可登機；基於她沒有相關證明文件，但卻急於趕飛澳洲探望被送往醫院的丈夫，情急下哭了起來。

值班主任范楊安撫這位準媽媽，建議她到附近的醫院辦理醫生證明書，並列出取得有關證明書須提供的特定資料類型，以助加快過程，而另一位職員蘇玲則協助她處理沉重的行李。

當她帶着醫生證明書回來時，已趕不上飛機。在一般情況下，乘客須自行向航空公司要求更改航班，但在這個繁忙日子，能找到機位登上另一航班份外困難。李可心想更改航班的過程將讓她感到吃力，於是請范楊幫忙聯絡航空公司。考慮到飛往澳洲的十小時飛行旅程對懷孕乘客來說並不容易，她們更為這名旅客安排了通道旁的座位，讓她的旅程更舒適。

有賴殷勤細心的蛇口客運碼頭團隊同心協力，這位旅客可以安全舒適地繼續旅程，與丈夫團聚。

At the boarding gate where Holly was on duty, a passenger in the boarding queue suddenly vomited. Check-in Supervisor Patrick and Gate Supervisor Monica immediately came to help the lady, and found she was also suffering from incontinence.

Discerning that the woman was too ill to go to the toilet by herself, Holly offered her warm assistance to help the passenger remove her soiled clothes and clean them in the toilet. On the other hand, Patrick kept the passenger’s husband company and comforted him. The passenger was eventually transported to the hospital.

When the couple finally departed for home a few days later, Holly was again on duty and the couple repeatedly expressed their gratitude to her. Throughout the incident, the Jardine team displayed commendable professionalism in compassionately assisting passengers in need.

吳康妍在登機閘口值班時，一名排隊登機的旅客突然嘔吐。登機督導員朱志文及閘口督導員勞秀嫻立刻上前提供協助，發現她亦失禁。

看到這名旅客已十分虛弱，不能自行前往洗手間，吳康妍主動協助她到洗手間除下及清理弄髒的衣服。另一方面，朱志文則一直陪伴她的丈夫，從旁安慰。最終該名旅客被送往醫院。

數天後，這對夫婦終能啟程回家，正好又遇上值班的吳康妍，他們再三感謝她的幫忙。在事件中，怡中航空服務團隊發揮專業誠懇的服務精神，向有需要的乘客提供協助，值得嘉許。

NEWS & EVENTS | 每月要聞

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In the second part of the Customer Service Excellence Programme (CSEP) 2012/13 feature, we spotlight three teams and two Airport Authority (AA) staff who demonstrated their big hearts in providing exceptional service to passengers at HKIA. 在2012/13年的「優質顧客服務計劃」專題故事的第二部份，我們將集中介紹三個團隊和兩位機場管理局員工熱心助人，在香港國際機場向旅客提供卓越的顧客服務。

A male customer made his way to a Relay shop with a cup of coffee but accidentally bumped into a female shopper and spilled the coffee all over their clothes. Cammy immediately offered to help the woman clean up in the toilet nearby while her colleagues Hugo, Katrina and Queenie provided assistance to the man at the shop. In 10 minutes’ time, attentive Cammy even helped the woman buy a new T-shirt according to her size and preference of colour.

After cleaning up the spilled coffee, the Relay team faced another challenge: the man who spilled his coffee left his mobile phone at the store for re-charging, but did not return. Katrina deduced that the man might have forgotten his phone. Recalling that the customer had purchased a travel guide of Vietnam, the team immediately checked the flight schedules to Vietnam and noted there was only one flight that would be departing in the next few hours. Cammy and Katrina went to the corresponding boarding gate without hesitation and returned the phone to its owner.

The Lagardère Services team demonstrated exceptionally outstanding customer service by swiftly attending to the female shopper and illustrated their smart reaction to locate the male customer to return his mobile phone on time.

一名男顧客拿着一杯咖啡進入經緯書店時，意外撞到另一名女顧客，打翻了手上的咖啡，兩人的衣服都給弄濕了。李麗儀立即協助這名女顧客往附近的洗手間清理，而她的同事李碧琪、倪娟雲及吳詠琴則在店內幫助男顧客。十分鐘內，細心的李麗儀更按照女顧客的尺碼及顏色喜好幫她買了一件新襯衣。

清理好打翻的咖啡後，經緯書店的團隊要應付另一個難題。那名打翻咖啡的男顧客把手機留在店內充電，但未有返回，倪娟雲推測他可能忘記取回手機。想起他在店內買了一本越南旅遊書，團隊便立即查看航班時間表，發現未來數小時只有一班航機飛往越南。李麗儀及倪娟雲毫不遲疑前往這航班的登機閘口，將手機交回給他。

樺捷零售的服務團隊展示了超卓的顧客服務，迅速照顧女顧客的需要，亦機智地及時將手機物歸原主。

LAGARDÈRE SERVICES HONG KONG LIMITED

樺捷零售（香港）有限公司

Cammy Li 李麗儀 Team Leader 店鋪主管

Hugo Li 李碧琪 Team Leader 店鋪主管

Katrina Ngai 倪娟雲 Team Member 店務員

Queenie Ng 吳詠琴 Team Member 店務員

Winnie Chong 莊丹霞 Operation Officer, Customer Services 顧客服務營運主任

Ben Lui 雷育洪 Assistant Manager, Terminal Operation, Terminal 1 助理經理-客運大樓運作,

一號客運大樓運作

During Winnie’s overnight shift one evening, a passenger accidentally slipped on the floor. Acting swiftly, Winnie called the control centre immediately to arrange for an ambulance. Although the passenger claimed that he was fine, Winnie nevertheless advised him to undergo a check-up to ensure his body was in good condition. Meanwhile, the passenger’s flight was rescheduled to the following morning, which allowed Winnie to re-visit the passenger and offer him a helping hand after her duty hours.

在莊丹霞值通宵班的夜晚，一名旅客意外滑倒在地上。她迅速採取行動，即時通知控制中心安排救護車。雖然這名旅客表示並無大礙，但莊丹霞仍然建議他接受檢查，確保身體狀況良好。由於他獲得航空公司安排乘搭翌日上午的另一班航班，故此莊丹霞便在值班後再探訪他，為他提供協助。

An elderly couple who intended to travel from Hong Kong to Los Angeles via Beijing for medical treatment unfortunately missed their flight. With worried faces, they approached an airline ticketing counter for assistance. After a prolonged discussion between the airline and the passengers, the situation remained unresolved. Noting the situation, Ben discerned that the elderly couple was having difficulties in explaining their predicament clearly to the airline. Showing his initiative, he stepped in and offered to facilitate the communication between the airline and the passengers. With Ben’s help, the couple’s flight was rescheduled successfully, while a staff was even specially assigned to them to offer assistance during check-in of their baggage.

一對年老夫婦原定由香港經北京飛往洛杉磯接受治療，但不幸地他們錯過了航班。他們一臉憂心來到航空公司票務櫃檯求助。航空公司及他們經過一番討論，情況仍然未能解決。雷育洪得知有關情況，並察覺到這對年老夫婦難以向航空公司清楚解釋他們的困境，於是他主動介入，協助雙方溝通。在雷育洪的幫忙下，他們可成功改搭另一班航班，機場還特別安排了職員替兩人辦理行李登記手續。

AIRPORT AUTHORITY 機場管理局

7

CAD HEADQUARTERS OFFICIALLY OPENED The new headquarters for the Civil Aviation Department (CAD) was officially opened on 23 May by The Chief Executive C Y Leung, along with officiating guests Director-General of Civil Aviation Norman Lo and Secretary for Transport and Housing Professor Anthony Cheung. Speaking at the event, Lo described the new facilities symbolise CAD’s commitment to achieving sustainable development.

Located at the southeast part of the airport island, the new headquarters houses the Regulatory and Training Building, the Air Traffic Control Centre, and the Accident Investigation and Facilities building in one complex. It also boasts many environmentally friendly features, including solar panels, rainwater recycling system and a garden-landscaped roof.

民航處總部正式啟用

民航處新總部於5月23日正式啟用，由行政長官梁振英、民航處處長羅崇文和運輸及房屋局局長張炳良教授擔任啟用典禮的主禮嘉賓。羅崇文在活動上致辭時表示，新設施象徵民航處對實踐可持續發展的 承諾。

新總部位於機場島東南面，由監管及培訓大樓、航空交通管制中心大樓和意外調查及設施大樓組成。新總部更設有多項環保設施，包括太陽能光伏板、雨水循環系統及樓頂綠化區。

THE YOUNG PAINTERS SHINE 畫壇明日之星

Winning masterpieces from the Hong Kong International Children Painting Competition 2012/13 (ICPC) were on full display at the Departures Hall of Terminal 1 with the full support of HKIA. Organised by the Promotion of Young Artists Foundation, the competition is Hong Kong’s foremost international event that invites budding artists from across the world in the spirit of fostering arts, culture and creativity in communities. During the first round of the competition, the ICPC received 11,500 pieces of drawings from over 50 countries. Of the 30 winning paintings, nine were created by students from Hong Kong.

The international exhibition of the awarded drawings were held in Hong Kong as well as 13 countries and regions, including England, Finland, India, Beijing and Japan. The second round of the ICPC will be launched in August.

在香港國際機場的全力支持下，「香港國際青少年繪畫比賽

2012/2013」的得獎作品在一號客運大樓離境大堂展出。這項比賽由青少年兒童畫家培育基金舉辦，是香港首個國際畫壇盛事，並邀請來自世界各地有潛質的青少年畫家參與，藉此推動社會的藝術、文化及創意。於第一階段比賽中，大會收到來自50多個國家超過11 500幅畫作。在30幅得獎作品中，有九幅是出自香港學生手筆。

得獎作品的國際展覽在香港及13個國家和地區舉行，其中包括英國、芬蘭、印度、北京及日本等地，第二階段比賽將於8月展開。

KEEP THE ENGINES RUNNING工程新知

With the aim to increase public knowledge towards engineering in Hong Kong, the AA sponsored the Engineering Week 2013 from 20 to 28 April, organised by the Hong Kong Institution of Engineers. The AA also supported the event by holding a visit to the airport, allowing the participants to learn about different airport facilities requiring the support of engineers, such as the Integrated Airport Centre, fixed ground power, Pre-conditioned Air Units and electric vehicle charging stations.

香港工程師學會於4月20至28日舉辦卓越工程巡禮2013，藉以增加公眾對香港工程界的認識。為表支持，機管局參與贊助這項活動，同時亦安排了機場參觀，讓參加者了解到機場內各種需要工程師支援的設施，如機場中央控制中心、固定地面供電系統、預調空氣系統、以及電動車充電站等。

NEWS & EVENTS | 每月要聞

HKIE President Ir Prof Choy Kin-kuen (left) presents a souvenir to AA Engineering - Projects Deputy General Manager Collin Chan (right) during the event. 香港工程師學會會長蔡健權教授（左）在活動上向機管局工程—建築工程副總經理陳浩榮（右）致送紀念品。

(From left) Secretary for Transport and Housing Professor Anthony Cheung, Hong Kong SAR Chief Executive C Y Leung, and Director-General of Civil Aviation Norman Lo officiate at the opening ceremony of the CAD headquarters. (左起) 運輸及房屋局局長張炳良教授、香港特別行政區行政長官梁振英和民航處處長羅崇文主持民航處 新總部啟用儀式。

AA General Manager, Terminal 1 Vivian Cheung (fourth from left) joins Organising Committee of the ICPC in Hong Kong Chairman Nellie Fong to kick off the ICPC exhibition. 機管局一號客運大樓運作總經理張李佳蕙（左四）與香港國際青少年繪畫比賽籌委會主席方黃吉雯主持「香港國際青少年繪畫比賽」展覽的開幕禮。

8

As a 24-hour business, HKIA never sleeps. However, one of the airport’s two runways takes a short break every night after supporting around 1,000 flight movements during the day. From 01:30, according to a schedule drawn up by the Civil Aviation Department, one of the two runways is closed down for 6.5 hours for maintenance and improvement works. After taking a nap, the runway will be “refreshed” to greet a new day of busy landings and take-offs.

香港國際機場24小時運作無間，不過，機場的兩條跑道每天應付約1 000班航機的升降，故此每晚其中一條跑道都會稍事休息。每天凌晨1時30分開始，機場會依照民航處規定的時間表，將其中一條跑道關閉6.5小時，以便進行維修保養及其他改善工程。在 小休片刻」後，跑道又會「精神煥

發」地迎接新一天繁忙的飛機起降。

DID YOU KNOW? 你知道嗎？

Inclement weather inevitably poses every airport great operational challenges. However, HKIA has been taking measures to ensure that it always runs well through the sun and rain.

The Hong Kong Observatory (HKO) estimates that around four to seven typhoons will affect Hong Kong this season. With over 1,000 flights estimated per day at HKIA during the summer schedule, even one typhoon can have major impact on the operations of the airport, including baggage delivery and aircraft parking.

In view of the forecast by the HKO, the AA is on hand with measures to tackle these issues. In the event of a typhoon that strands the airport operations, the Airport Emergency Centre may be activated to facilitate effective communication and coordination among AA senior management, the airlines, government departments and other concerned parties. The Passenger Care Team, formed by office workers of the AA, will stand by at the terminals to help take care of the affected passengers. The latest flight information will also be made available to the passengers through various channels, including our website, public announcement in the terminals, Flight Information Display System, mass media and mobile application.

每一個機場難免要面對惡劣天氣帶來運作上的重大挑戰。然而，香港國際機場一直以來均採取各項措施，確保機場無論在晴天雨天，都能順利運作。

香港天文台預計，今季將有約四至七個颱風影響本港。根據機場的夏季航班時間表，預計每日的飛機升降將有超過1 000架次，即使是一個颱風，亦足以對機場運作構成重大影響，包括行李輸送及飛機停泊方面。

因應天文台的預測，機管局已作好準備應付上述情況。當颱風吹襲令機場運作受阻時，機場緊急應變中心將會啟動，以便機管局高級管理層、航空公司、政府部門與其他有關人士進行有效的溝通及協調。由機管局辦公室職員組成的旅客關顧組亦會於各客運大樓候命，協助照顧受影響旅客。旅客亦可透過不同途徑查看最新的航班資訊，包括我們的網站、客運大樓內的廣播、航班資料顯示系統、大眾傳媒及流動應用程式。

ALWAYS PREPARED FOR THE CHANGING SKIES 準備就緒 隨時應付變幻不定的天氣

MONTHLY THROUGHPUT每月客貨運量

PASSENGER TRAFFIC客運量(‘000 passengers 千人次)

CARGO TRAFFIC貨運量(‘000 tonnes 千公噸)

MONTHLY SAFETY PERFORMANCE

每月安全表現

INJURY RATE 受傷比率(per million passengers每百萬旅客)

4月 Apr3月 Mar

248

0 1000 2000 3000 4000 5000

4,910

4,8584/2012

4/2013

0 50 100 150 200 250 300 350

327

342

4/2012

4/2013

0

1

2

3

4

5

6

5.72 5.70

9

The AA Staff Club organised a fun day out for around 1,000 staff and their families at Hong Kong Disneyland on 25 May.

Delighted participants spent a magical day at the park, enjoying an exclusive screening of ‘The Golden Mickeys’ with an exciting lucky draw hosted by AA senior management, and a tour of different new attractions at the park.

於5月25日，機管局職員康樂會在香港迪士尼樂園舉辦家庭同樂日，約1 000名員工與親友參與。

當天，參加者欣賞獨家上演的《米奇金獎音樂劇》，機管局高級管理人員亦主持幸運抽獎活動，氣氛熱鬧。此外，參加者亦暢遊了樂園多個新遊戲設施，歡度奇妙愉快的一天。

FUN AT

奇妙王國

樂繽紛

SILVER ACCOLADE FOR ENVIRONMENTAL EFFORTS 環保銀獎

The Airport Authority (AA) recently added the Silver Award – Public Organisations and Utilities under the Sectoral Awards of the 2012 Hong Kong Awards for Environmental Excellence (HKAEE) to its environmental credentials. The Sectoral Awards are presented to businesses and organisations in Hong Kong committed to environmental management. Hong Kong International Airport’s (HKIA) daily activities and environmental achievements were assessed on their compliance with HKAEE’s Eco-Business Model, which include factors such as Green Leadership, Programme and Performance, and Partner Synergy.

Led by the Environmental Campaign Committee and the Environmental Protection Department, the HKAEE has acknowledged the environmental initiatives of local companies across a spectrum of industries since 2008. This is the third time the AA has clinched award in HKAEE.

最近機場管理局在「2012香港環保卓越計劃」中，贏得公營機構及公用事業界別的「界別卓越獎」銀獎，環保成就再獲肯定。「界別卓越獎」頒發予在本港致力推動環境管理的企業及機構。「香港環保卓越計劃」對香港國際機場日常活動及環保成就符合其「環保企業模式」的程度作出評審，「環保企業模式」包括環保領導、環保計劃與表現及夥伴協力合作等範疇。

自2008年起，在環境保護運動委員會及環境保護署的帶領下，「香港環保卓越計劃」一直嘉許本地各行各業的公司，致力推行環保措施。這是機管局第三次在這項計劃中奪得殊榮。

Congratulations to the five staff

winners of the photo competition who best captured the magical

moments of our Hong Kong Disneyland fun day.

恭喜五位在攝影比賽中獲獎的員工，他們捕捉了香港 迪士尼樂園同樂日的

奇妙時刻。

HAPPY HOURS | 工餘時光GOING GREEN | 關注環保

�AA Executive Director, Corporate Development Wilson Fung (fourth from left) receives the HKAEE award on behalf of the AA. 機管局企業發展執行總監馮永業（左四）代表機管局接受「香港環保卓越計劃」獎項。

ENVIRONMENTAL HONOURS FOR BUSINESS PARTNER 業務夥伴獲環保榮譽

HKIA’s business partners have always complemented our green strategies, and Select Service Partner’s (SSP) efforts were acknowledged at U Magazine’s U Green Awards 2012-13 and won the Outstanding

Environmental Contributions Award. Nominees of the Awards were judged according to their

environmental planning, green performance and long-term goals.

SSP has been resolute in its carbon reduction policies, cutting back on food wastage and using environmentally friendly utensils wherever possible. For instance, the placemats in its restaurants are printed on FSC-certified paper to minimise environmental impact. Used cooking oil is also collected to make biodiesel, producing over 600 kilograms of biodiesel from more than 780 litres of cooking oil in 2012.

一直以來，機場業務夥伴充分配合我們的環保策略，而Select Service Partner (SSP) 專業餐飲管理公司的努力在《U Magazine》的「U Green Awards 2012-13」中獲得嘉許，勇奪「傑出綠色貢獻大獎」。評審人員就環保計劃、環保表現及長遠目標範疇，對候選機構作出評審。

SSP向來竭力推行減碳政策，不但盡量減少廚餘，亦致力使用環保餐具。舉例說，餐廳所用的餐盤墊紙以獲得「森林管理委員會」認證的紙張印製，以盡量減少對環境造成的影響，同時亦收集廢食油，再製成生物柴油。於2012年，共有多於

780公升廢食油轉化為超過600公斤生物柴油。

�SSP HK Limited Deputy General Manager Alan Yuen (left) attends the award ceremony of U Magazine's U Green Awards 2012-13. SSP HK Limited 副總經理 袁華林（左）出席 《U Magazine》的 U Green Awards 2012-13」的頒獎典禮。

10

Larry Yeung

楊樂思

Louisa Tong

湯麗萍

Tommy Lam 林集成

Steven Ling

凌燕忠Celia Chan陳思敏

HAPPY HOURS | 工餘時光

11

Have a great idea for HKIA News?Contact us via hkianews@hkairport.comand tell us what you’re thinking.

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HKIA News is published by Airport AuthorityHong Kong. All rights reserved. This publicationmay not be sold. No part of this publication may beotherwise reproduced, adapted, performed in publicor transmitted in any form by any process without theprior authorisation of Airport Authority Hong Kong.© Airport Authority Hong Kong 2013

HKIA Tower, 1 Sky Plaza Road,Hong Kong International AirportLantau, HONG KONG香港大嶼山香港國際機場

翔天路一號機場行政大樓

www.hongkongairport.com

Printed on recycled paper

《翱翔天地》由香港機場管理局印

製並保留一切版權。本刊物為非賣

品。未經香港機場管理局授權不得

複製、使用、向公眾以任何方式展

示或傳播刊物內任何內容。

©香港機場管理局2013

Share your most thrilling adventures throughout the world and stand a chance to win exciting prizes. Simply send us your photos with your bilingual name and caption on or before 10 July 2013 at hkianews@hkairport.com. Winners will receive an HKIA cash coupon worth HK$100, with the winning photos published in the next issue of HKIA News.

將旅途中拍攝到的精采照片與讀者分享，有機會獲取豐富獎品！請於2013年7月 10日或之前，將照片連同中英文姓名及圖片說明發送至hkianews@hkairport.com。得獎者可獲得價值100港元的香港國際機場現金券，而得獎作品更會於下期《翱翔天地》刊登。

Winner: Francis Poon得獎者：潘建民Caption: Penguin Parade (Asahikawa, Japan) 圖片說明：企鵝巡遊（日本旭川）

Winner: Joanne Ma 得獎者：馬婉儀

Caption: When Star Trek Meets Northern Lights (Lapland, Finland) 圖片說明：當星軌遇上北極光（芬蘭拉普蘭）

For rules and regulations, please visit 規則詳情請瀏覽

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LIVING THE NIGHTLIFE AT HKIA機場夜精采

Activity at the airport got even livelier with the opening of a Lan Kwai Fong-themed bar in DFS Duty Free at Terminal 1 Airside Departures Level 6 in mid-April, as an initiative launched by the Airport Authority (AA) retail licensee DFS Group to bring a new and unique retail experience to passengers. As one of the popular hot spots in Hong Kong, Lan Kwai Fong is renowned for its exciting nightlife replete with premiere dining and entertainment. The bar in DFS Duty Free incorporates vibrant elements and vivid street scenes that evoke the lively and social atmosphere of Lan Kwai Fong to provide travellers a taste of the excitement that Hong Kong has to offer.

Passengers can enjoy a selection of their favourite drinks, which will be rotated monthly ranging from white spirits to fine whiskey and cognacs. To add to the enriching experience, they can also learn more about the history and craftsmanship behind the featured premium spirits.

一號客運大樓離港層第六層禁區DFS Duty Free內的蘭桂坊酒吧於4月中開幕，為機場帶來更多姿多采的活動。蘭桂坊酒吧由機場管理局零售特許經營商DFS集團開設，讓旅客享受 嶄新獨特的零售體驗。蘭桂坊是香港的受歡迎熱點之一，以精采的夜生活及豐富的餐飲娛樂 聞名。DFS Duty Free的酒吧設計融入活力元素，配合充滿動感的街道布景，營造出蘭桂坊的熱鬧氣氛，讓旅客一嘗繁盛的香港風情。

在酒吧內，旅客可品嚐多款喜愛的飲料，精選酒單會每月轉換，由白酒以至優質威士忌及 干邑，選擇應有盡有。旅客亦可認識更多特選美酒的歷史及釀製技術，享受更豐富的體驗。

NEWS & EVENTS | 每月要聞

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