Amit Verma

Mobile: +91-9968092404 E-Mail: amit1_2verma@yahoo.com MCA with 8+ Years of Working Experience

Summary

Microsoft Dynamics CRM Certified with total 8+ years of experience including 4.5+ years of experience as a CRM Technical Consultant (Microsoft Dynamic CRM 4.0 – 2011 – 2013 -- 2015). Technically provides highly effective CRM application design skills to offer configuration, installation, customization and enhancement of CRM systems for small, mid and large size firms.

Have Hands on experience on Dynamic MS CRM on Customization, Workflow, Security Role, Reports, Web Resource and plugin. Have Hands on Demand Application configuration, Role Management, Workflows, Analytics and Reports.

Managed complex and large project delivery from inception till roll out for CRM Projects, Custom designing solutions and troubleshooting any problems in the process.

Core CRM Skills

Worked on integrations like CTI, SMS Getway, Email (pop3 and Exchange) integration, Scribe Inside integration, Web to CRM integration, Bing map integration, Share point integration, SMS to lead integration, Mobile integration using CWR Mobility, SAP integration using Dotnet application and web services.

MSCRM Solution implementation, customization, and installation of Microsoft Dynamic CRM 4.0/2011/2013/2015.

Design and development of custom utility in Microsoft Dynamic CRM. Involved in the Migration of Microsoft Dynamic CRM 4.0 -2011-2013. Involved in the Up-gradation of Microsoft Dynamic CRM 4.0 to Microsoft Dynamic CRM2011-2013. Report development using SSRS.

3 +year of experience in Microsoft .Net Platform (Asp.net with C# (ADO.net, User Control, Web Services)).

Professional Skills

Language: C#.Net, Ado.net, Linq, C, C++. Database: SqlServer 2000-2008 R2-2012-R2. Web Technology: ASP.net, Web Services, WCF, JavaScript, Html/Dhtml, Dreamweaver, Flash. Operating System: Window 95-2000-7-8, XP, Server 2003-2008 R2, Vista. Basic Skill: MS-Word, Excel, PowerPoint. Reporting : SSRS Technologies: MSCRM 4.0-2011-2013-2015.

Experience Summary

Currently working in “Rsystems International Pvt. Ltd.” As Project Leader. Worked in “Team computers Pvt. Ltd.” as Sr.Technical Consultant in MSCRM. Worked in “All-e-Technologies” as Technical Consultant (Microsoft Dynamic CRM 4.0 & 2011) Worked in “ATS InfoTech” as Sr. Dotnet Developer.

Worked as Senior Technical Coordinator in “V.M InfoTech”, Managing the Staff of Five to Seven Members.

September’12 – Till Date with Rsystems International.

Projects Handled:

Project: Implement CRM for ISSI (CRM 2011).Client: ArmaninoDescription:

ISSI CRM implementation require the implementation of CRM for Sales and Customer Service and External Companies to have easy access of shared information to support the ISSI core business. This is accomplished with Dynamics CRM, Axonom Design Win/High Tech Solution and Portal. ISSI employees will primarily use the Dynamics CRM production to manage the business – this will allow them to have outlook integration and web access to CRM. External users will only access information via the Distributor Portal.

Few Key implementations:

For the better communication and support for the business process we provide various approval process based on Territory and the Product group. Admin can easily manage the approval process by adding/removing users from the approval entity. System can automatically find the users based on Territory and Group and send approval mails to them. This is a multilevel approval process so require users will automatically get the approval mails and get the appropriate buttons base on status of entity.

Also provide the facility of Forums, so that the users can discuss the business matters/Topic with a group of users. Record sharing facility to share the records automatically with all the users based on their Territory. Create Custom Price list functionality to manage the Order to select different Price list based on type of customer. Manage Sales order price based on Price list and selected product. Involved in Client management and processes implementation.

Involve in: Sales Account and Activity Management Design Win for samples management through RFQ complete. Integrate CRM and AX to include Accounts, Contacts, Products, Pricing, Orders, and Invoices. Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Configure Microsoft CRM workflows and Custom workflow. Customization of MSCRM entities. Multi user approval process.

Project: Development of Care Navigator in MSCRM 2011(On-Premise) + Upgrade in 2013.Description: The Care Navigator portal allows care team members, physicians, patients and patient families anytime anywhere secure access to their patients’ information over the Internet. All you need is a browser to be able to access this information, so client are not restricted to using any one computer making it ideal for care team members who might need access to this information in the office and on-the-go. Care Navigator provides a scalable, web-based solution to enable diagnosis, treatment and staging services, prevention, education, and screening services to optimize the execution of care plans for physicians, community care teams, patients, and families.

Few Key implementations: Development of Care plan process. System can generate different kind of activities based on care plan suggested to the

patient. Generation of assessment Questions: Based on care plan and the assessment assign to the customer system can automatically

generate the set of assessment questions for the patient. This Assessment Questions are based on Assessment master that can be easily managed by the admin for adding new questions or creating a new set of assessment.

Centralised patient information: We centralised the patient information on one screen that include, Basic information, last prescriptions, Details of Next of Kin, Education summary, insurance summary etc.

Portal access for Patient to get the current status, including reports, next appointment or to fill his/her status. Database encryption. Various Reports to the Doctors and management to get the status and progress of the hospital. Manage the Patient connection with various doctors and the care providers. Case management for managing various complaints and issues with escalation management. Upgrade full application from CRM 2011 to CRM2013. Provide the Services access integration, to integration CRM with Mobile, Desktop application, Portal application and for

external application provide WCF service architecture to fetch and update the information from outside CRM.Involve in:

Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Dashboard Chart Creation with different roles for different Distributors.

Configure Microsoft CRM workflows. Customization of MSCRM entities. SSRS Reports Care Plan module development and assignment of Assessment questions. Patient Connection management. Service portal development for mobile application access.

Project: Implement CRM for Life Long AIDS Alliance (CRM 2013).Client: ArmaninoDescription: Lifelong is a US based company that helps people living with HIV/AIDS and works to stop infections before they occur. They offer services like case management, Housing, Recovery Support services, insurance, Chicken Soup Brigade and Prevention and Education to the community. They want to manage all these services in MSCRM to manage their day to day activities and to centralises there customer, including delivery orders and window shopping. Custom reports to get total orders of customer and type of orders. Bing map integration to show customer location and web integration to access application out of box using Dotnet application development.

Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Configure Microsoft CRM workflows. Customization of MSCRM entities. SSRS Reports Bing map Integration to show all contacts in map for deliveryman.

Project: Implementation of Scheduler for Production lines.Client: ISO Poly Films, NC. (A Sigma Plastics Company)Description: ISO Poly Films is a manufacturer of value-added custom films committed to providing solutions for strategic markets and customers. They were looking for an application to manage their production line and schedule jobs on them. They are using SyteLine as there ERP and want to integrate that with Scheduler.We develop a Scheduler application in .net using HTML 5, SQL server and WCF services to manage their production line where they and schedule the jobs and check the status for the current running jobs by integrating the application with SyteLine application.

Worked on WCF functionality. Worked on SQL server to manage Procedures Design part in HTML. Bug fixing. Manage Edit property windows for updating jobs using Jscript. Worked on Background process to manage auto update status of the jobs.

Technology used: .Net c#, WCF, HTML5,JQuery, SQL Server 2005

Status: Complete & Submit to Customer, Providing supports.

Client: Viejas Casino (California)Project: Implementation of MSCRM (On-Premise).Description: Viejas Casino and Resort is a hotel casino and outlet centre owned by the Viejas Band of Kumeyaay Indians, located in Alpine, California. The casino has 2,000 slot machines, up to 86 table games, four restaurants, a deli, bingo, an off-track betting facility, lounge, concert venues and a poker room. Viejas serves alcohol in its casino.

They were required to manage their Guest and various activities of the hosts. We provide the solution by Integrating Casino application with MSCRM, Data management, Use of Scribe packages, Integration of MSCRM with Hotel management application. Workflow management for the reminders to the hosts. Integrate solution for Trip, jackpots and Awards. Provide Mobile Solution using CWR for the Host to manage their Guest remotely (Online or Offline), Report configuration for managing the Host Activities.

Few Key implementations:

Centralised the Guest information based on Host. Each Host is now able to manage the number of Guest assigned to him/her.

Calculation of Jackpot and Award amount and send information of Jackpot to the Host of casino Manage the Trip for the Guest. Provide Mobile solution using CWR with offline and online mode. Integration CRM with external database using SCRIBE integration.

Integrate Hotel database with MSCRM to send message and email to the host on the booking, visit or changes in schedule for the guest.

Involve in:

Handled full Solution designing. Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Dashboard Chart Creation with different roles for different Distributors. Configure Microsoft CRM workflows. Customization of MSCRM entities. Roles and Organization management. Integration with Casino Application using Scribe Mobile solution using CWR. Integration of MSCRM with Hotel management database (Oracle). Create Technical documents.

Status: Complete & Submit to Customer.

– June’11-September’12 with Team Computers Pvt. Ltd

Client: Square Feet Online Realty Services Pvt. Ltd (Indus Balaji)Project: Implementation of (Online CRM).Description: Square Feet Online Realty Services is a subsidiary company of Indus Balaji has been associated with some of India's most successful Retail & Mall projects as key team members, playing a decisive role in creating bench marks in the world of Indian retail. In CRM they require to create leads both manual and automatic, should be able to assign leads to sales team who will then convert the lead into opportunities and close them. At all the stages the solution should be able to send reminders, notifications and alerts based on time and event to different stakeholders and also to calculate incentive as an revenue for company and booking details status.

Few Key implementations:

Provide solution for product search on lead/opportunity based on customer requirement. User can now ask the user for what kind of property they are looking for based on Area, Price, Builder, location, type of property etc. and system will auto filter and show the available property based on selected criteria.

Lead to CRM, Sales person can send the customer information using SMS and system will create the lead in CRM.

Commission calculation process, Systems will automatically calculate the commission and will not allow to won the opportunity until full commission will get received.

Solution for mobile access, using custom ASPX page application. Security management and business unit manage. Involved in full customer requirement gathering, POC and End user trainings.

Involve in:

Handled full Solution designing. Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Dashboard Chart Creation with different roles for different Distributors. Configure Microsoft CRM workflows. Customization of MSCRM entities. E-mail integration. Online Solution creation and data uploading. Roles and Organization management. Manage opportunity using web application accessible through mobile. Functionality for SMS to Lead.

Status: Complete & Submit to Customer.

Client: Zuari Investments Ltd. (ZIL)

Project: Implementation of CRMDescription: Zuari Investments Ltd. is a Financial Service Organization that delivers the Investment related Services. ZIL wanted to streamline the whole business process, to have a complete picture of their Prospects (for generating new business) and Existing Clients (for cross selling and up- selling opportunities), automatic calculation of the Incentives for their Sales people, revenue sharing with Channel Partners.

Few Key implementations:

Develop the process for calculation of user commission based on commission master where admin/manager can configure the various type of commission and bonus for specific type for users or for a specific user.

Calculation of Salary for the users. Mange Lead, opportunity based of different kind of product like: Equity, commodity, Pan card users and

other Trading users. Involved in End User training and requirement gathering.

Involve in:

Handled full Solution designing. Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Dashboard Chart Creation with different roles for different Distributors. Configure Microsoft CRM workflows. Customization of MSCRM entities. E-mail and SMS integration. Web/SMS to CRM. Complete Server Deployment & Database creation. Roles and Organization management. Manage HR, Tour Planning and Daily Expense Claim management using Web application.

Status: Complete & Submit to Customer (Currently working on the change request).

Client: Supertech Limited India.Project: Sales and Service Management system.Description: Supertech Group, founded in 1988, has set new trends and benchmarks of architectural excellence in the contemporary global scenario. An ISO 9001:2000 certified company; Supertech has successfully completed 20 years in real estate business and today it has revolutionized the real estate arena.

Few Key implementations: Manage the full Pre-Sale and Post-Sales cycle. CTI Integration for both Pre-Sales and Post –Sales process. Server implementation and installation. Provide the facility for SMS to lead for the sales person. Email integration for managing pre-sales and post-sales request and incidents. Integration with SAP to get the Customer billing information using services. Integration with external web application for WEB to CRM process. Involved in End user training and acceptance.

Involve in: Handled full Solution designing. Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Dashboard Chart Creation with different roles for different Distributors. Configure Microsoft CRM workflows. CTI (Phone Call) Integration. SAP Integration (Using Asp.net pages and database integration). Customization of MSCRM entities.

E-mail and SMS integration. Web/SMS to CRM. Complete Server Deployment & Database creation.

Status: Complete & Running

Client: Konica Minolta Business Solutions India Pvt. Ltd.Project: Contact Centre ManagementDescription:

Konica Minolta Business Solutions India Pvt. Ltd (known as BIN) is a subsidiary of   Konica Minolta Business Technologies, Inc. which in turn a part of Konica Corporation. BIN provides printing solution to corporate by installing Press Printing lines & high end printers. Konica wanted to maintain single point of contact in form of a Contact Centre for their Distributors and Customers and monitor machine/distributor performance.

Few Key implementations:

Develop the full process for Call centre management. Process for creating cases and assign them based on customer request. Product/Part management process. Form management for different kind of customer. Calculation of machine and cartage output based on machine reading. Escalation management for the cases. Reports to manage the machine and user throughput.

Involve in:

Handled full solution designing. Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Dashboard Chart Creation with different roles for different Distributors. Configure Microsoft CRM workflows. Customization of MSCRM entities. E-mail and SMS integration. Complete Server Deployment & Database creation.

Status: Complete & Running.

Client: Team computers Pvt. Ltd.Project: Implementation of CRMDescription: Migration of Internal CRM4 to MSCRM 2011, Implementation for Team computers to manage internal sales, Services, Marketing and different integration with Navision, SCM, Click View.

Development of custom code using Plug-ins. Code development using JavaScript to access web services of MSCRM. Dashboard Chart Creation with different roles for different Department. Configure Microsoft CRM workflows. Customization of MSCRM entities. E-mail and Outlook integration. Complete Server Deployment & Database creation.

Status: Complete & Running.

– June’10-June’11 with All-E Technology Pvt. Ltd, Noida

Growth Path:June’10 – June’11: CRM – Technical Consultant

Client: MS CRM implementation for Goldstone Pvt. Ltd.Project: Implementation of CRM Description: Goldstone Technologies Limited (GTL) is a leading IT services company with a global presence. The company was founded in 1994 and is an ISO 9001:2008 and ISMS 27001:2005 certified company. GTL is a flagship company of Goldstone group. GTL is a publically listed company in Mumbai and Delhi national stock exchanges in India.

Development of custom code using Plug-ins Code development using JavaScript to access web services of MSCRM. Configure Microsoft CRM workflows. Customization of MSCRM entities. Deployment of custom solution on SAAS model and End user training. Status: Complete & Running

Client: IT Solutions India Pvt. Ltd.Project: MS CRM implementation for IT Solutions India Pvt. Ltd.Description: Established in 1996, I.T. Solutions India Pvt. Ltd (ITS) is one of the pioneers in providing I.T. infrastructure and solutions on various platforms. IT Solutions has been patronized by the corporate world since inception. Blending intuition and rigor with ground reality business acumen.

Few Key implementations: Manage the Sales and services cycle. Provide Outlook and email integration. Manage Order and Quote process.

Involve in:

Code development using JavaScript to access web services of MSCRM Configure Microsoft CRM workflows Customization of MSCRM entities Integrated Solution testing Complete Server Deployment & database creation Migration of data Outlook configuration & synchronization with MS CRM

Status: Complete & Running.

Before June’10 with ATS InfoTech, Pitam Pura (Delhi)

Growth Path:Before June’10: .Net Developer

Project: Online-E-Big Bazar Position: - Software DeveloperDescription: Online-E-big bazar with a variety of All Products these includes laptop, computer, and clothes, wears shoes and peripherals. For us, customer service is not just a credo, but a success strategy, since we have found our satisfied customers bringing us new customers, helping us grow without conventional promotional and advertising activity. It is this strategy and credo that we offer to you. Description: Technologies Used

Web Tools: HTML,JAVA SCRIPT, AJAX

Language: ASP.NET with C#.

Database: MS SQL SERVER 2005URL: - http://www.online-e-bigbazar.comStatus: Complete & Running.

Project: Rishtey ForeverPosition: - Software DeveloperDescription: Rishtey Forever is a matchmaking & matrimonial site. Registering one’s profile makes the user a member and which will enable him or her to contact other members Photos uploaded by members are secure. All photos are coded and tamper proof. Viewers can view the photos but cannot copy or download your photos. Users can choose to hide or display the photos whenever they wish to. "Offline payment option" through account payee check or DD by Mail and cash payment is available for convenience. Description: Technologies Used

Web Tools: HTML,JAVA SCRIPT, AJAX

Language: ASP.NET with C#.

Database: MS SQL SERVER 2005URL: - http://www.rishteyforever.comStatus: Complete & Running.

ScholasticsM-Phil (Computer Science) Nagaland University, Delhi 2009MCA Indira Gandhi National Open University, Delhi 2007ADCA Indira Gandhi National Open University, Delhi 2006BCA Indira Gandhi National Open University, Delhi 2004B.Com Delhi University, Delhi 2004XII CBSE, Delhi 2001X CBSE, Delhi 1999

Professional Enhancements

Microsoft Certified Technology Specialist (Microsoft Dynamics CRM 2011) o Technology Specialist – Applications, Customization & Configuration and Installation & Deployment.

Microsoft Certified Technology Specialist (Microsoft .Net 2.0/3.5) o Technology Specialist – C#, Asp.net, Ado.net.

Diploma in “SOFTWARE ENGINEERING“from “SARVODYA COMPUTER AND MANAGEMENT INSTITUTE (Shahdara)”.

Personal Vitae

Date of Birth: 31st March, 1984Present Address: D-143, Khajoori Khas, Street No.-6, Delhi-110094Linguistic Ability: English and Hindi.

Hallmarks

Highly motivated and hard-working with excellent problem solving capability and strong communication skills, Analytical, Interpersonal, and Presentation skills.

Very sound knowledge of how to write secure code and avoid loopholes in coding. Learn quickly. Good in solving problems and designing efficient solutions.

Cross-functional, Multi-dimensional Synergistic Professional with the ability to swiftly adapt to and succeed in diverse technologies and environments, whilst inspiring confidence in other around me.