Aula 1 - Parte 1

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    MARKETING

    O QUE ? QUEM FAZ? QUAIS AS

    TENDNCIAS?

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    MARKETING

    OQUE

    MARKETING?

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    O Que Mar!e"#$%?

    Venda?

    Propaganda?

    Publicidade?

    http://images.google.com.br/imgres?imgurl=http://pt.dreamstime.com/tag-vermelho-da-venda-thumb5825783.jpg&imgrefurl=http://pt.dreamstime.com/fotos-de-stock-tag-vermelho-da-venda-image5825783&usg=__UpPRzJDk-iibi2YWBzN7gd8L7AQ=&h=300&w=300&sz=37&hl=pt-BR&start=3&um=1&itbs=1&tbnid=5QbxgmgapO_ZcM:&tbnh=116&tbnw=116&prev=/images?q=venda&um=1&hl=pt-BR&tbs=isch:1http://images.google.com.br/imgres?imgurl=http://static.hsw.com.br/gif/propaganda-3.jpg&imgrefurl=http://pessoas.hsw.uol.com.br/propaganda.htm&usg=__MIaOEWk1mTpWAZje0vsnWtj26TE=&h=288&w=400&sz=25&hl=pt-BR&start=33&um=1&itbs=1&tbnid=0_rP8R3SMtAyCM:&tbnh=89&tbnw=124&prev=/images?q=propaganda&start=18&um=1&hl=pt-BR&sa=N&ndsp=18&tbs=isch:1http://images.google.com.br/imgres?imgurl=http://documentotupiniquim.com/wp-content/uploads/2008/09/propaganda_pol.jpg&imgrefurl=http://documentotupiniquim.com/?tag=propaganda&usg=__2arQsQciLY7uuEHo8muMpT3cK-w=&h=600&w=428&sz=10&hl=pt-BR&start=36&um=1&itbs=1&tbnid=VDi3OK2GsUr-zM:&tbnh=135&tbnw=96&prev=/images?q=propaganda&start=18&um=1&hl=pt-BR&sa=N&ndsp=18&tbs=isch:1http://images.google.com.br/imgres?imgurl=http://pt.dreamstime.com/tag-vermelho-da-venda-thumb5825783.jpg&imgrefurl=http://pt.dreamstime.com/fotos-de-stock-tag-vermelho-da-venda-image5825783&usg=__UpPRzJDk-iibi2YWBzN7gd8L7AQ=&h=300&w=300&sz=37&hl=pt-BR&start=3&um=1&itbs=1&tbnid=5QbxgmgapO_ZcM:&tbnh=116&tbnw=116&prev=/images?q=venda&um=1&hl=pt-BR&tbs=isch:1
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    Co$&e#"o 'e Mar!e"#$%

    (U)a fu$*+o or%a$#,ao$al e u) &o$-u$"o 'e ro&e//o/que e$0ol0e) a &r#a*+o1 a &o)u$#&a*+o e a e$"re%a 'e0alor ara o/ &l#e$"e/1 2e) &o)o a a')#$#/"ra*+o 'o

    relao$a)e$"o &o) ele/1 'e )o'o que 2e$ef#e aor%a$#,a*+o e /eu 32l#&o #$"ere//a'o4 5Ko"ler1 67789

    A"#0#'a'e que a%re%a 0alor ao ro'u"o ou /er0#*o1 /e$'oe//e 0alor 2e$f#&o $+o ae$a/ ara o &l#e$"e e/e&:f#&o

    e ara or%a$#,a*+o1 &o)o "a)2) ara a /oe'a'e e)/eu/ ro&e//o/ 'e /u/"e$"a2#l#'a'e

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    Co$&e#"o/

    Mar!e" 5)er&a'o9 > #$% 5%er3$'#o9

    Mer&a'olo%#a

    Marque"e#ro / Prof#//#o$al 'e Mar!e"#$%

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    Mer&a'o

    o lu%ar 5f:/#&o e@ou a2/"ra"o9 o$'e /ur%e) o/ fe$)e$o/B

    Ofer"a e De)a$'a

    Oferta: oferecer produtos

    Demanda: procurarprodutos

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    D#$e#ro e Moe'a

    D#$e#ro o )e#o que u/a)o/ ara 'ef#$#r qua$"o 0ale o ro'u"oou /er0#*o.

    http://palavrassussurradas.files.wordpress.com/2008/02/cheque.jpghttp://images.google.com.br/imgres?imgurl=http://universodacopa.com.br/static/img/content/cartao-de-credito.jpg&imgrefurl=http://universodacopa.com.br/blog/negocios/post/empresa-de-cartoes-se-prepara&usg=__u9TFx-hq8c5yhEAKBk6cWI3RQ44=&h=376&w=560&sz=36&hl=pt-BR&start=1&um=1&itbs=1&tbnid=tV0JZJHYaZ1FfM:&tbnh=89&tbnw=133&prev=/images?q=cartao&um=1&hl=pt-BR&tbs=isch:1
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    De/e-o/ e Ne&e//#'a'e/

    Fo)e $e&e//#'a'e

    P+o 'e/e-o

    Se'e $e&e//#'a'e

    Cer0e-a 'e/e-o

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    O2-e"#0o 'o Mar!e"#$%

    N+o o'e)o/ e/que&er que a/ e//oa/ 2u/&a) 2e$ef:o/ e a/e)re/a/ "a)2). D#a$"e '#//o1 re/a)o/ le)2rar que oo2-e"#0o 'o )ar!e"#$% o B

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    A/e&"o/ Oerao$a#/ 'o Mar!e"#$%

    Marketing

    O2-e"#0o A*e/ Fo&o

    LucroCriar, Comunicar,inovar, distribuir,interagir, valorar,gerir

    O Cliente, a

    empresa, asociedade, asnovastecnologias

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    T#o/ 'e Mar!e"#$%

    Oerao$alB ee&u"a a/ a"#0#'a'e/ 'e ro'u*+o 'e)a"er#a#/1 'e 0e$'a/1 ro)o*e/1 &a)a$a/1u2l#"=r#a/1 e$"re ou"ra/

    T="#&oB l#%a'o a/ 0e$'a/1 e$0ol0e/e &o) o/ $e%Ho/1'e/e/ &o)era#/1 ol:"#&a/ 'e 0e$'a/ e H/0e$'a/1re*o/1 &a$a#/ 'e '#/"r#2u#*+o e"&...

    E/"ra"%#&oB e/"u'a o )er&a'o1 l#$a/ 'e a*+o1 )o$#"orao )er&a'o1 ela2ora la$o/ a2ra$%e$"e/ que e$0ol0e) aor%a$#,a*+o &o)o u) "o'o.

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    Or#e$"a*+o 'a/ E)re/a/

    Pro'u*+oB

    Pro'u"oB

    e$'a/B

    Mar!e"#$%B

    E&o//#/"e)aB

    http://images.google.com.br/imgres?imgurl=http://universecard.net/images/UNINTER%20doc.2.JPG&imgrefurl=http://www.universecard.net/about5.html&usg=__-TYpOpZQWC9_ba84-apgSCBtmtw=&h=560&w=590&sz=111&hl=pt-BR&start=7&um=1&itbs=1&tbnid=1ZSJHXE-qUCF9M:&tbnh=128&tbnw=135&prev=/images?q=uninter&um=1&hl=pt-BR&tbs=isch:1http://images.google.com.br/imgres?imgurl=http://2.bp.blogspot.com/_JQmQgAepGgk/SfdOef7vDBI/AAAAAAAACHI/B--_wXzSpnQ/s400/baianinho_casas+bahia.png&imgrefurl=http://salvadorbrasil.blogspot.com/2009/04/depois-de-56-anos-casas-bahia-chega.html&usg=__J15YTQsjI_EBg975HZ1tkvnZku4=&h=391&w=280&sz=102&hl=pt-BR&start=1&um=1&itbs=1&tbnid=7gI5xOIMJt0SFM:&tbnh=123&tbnw=88&prev=/images?q=casas+bahia&um=1&hl=pt-BR&tbs=isch:1http://images.google.com.br/imgres?imgurl=http://porta10a.files.wordpress.com/2009/07/ferrari_jpeg.jpg&imgrefurl=http://porta10a.wordpress.com/2009/07/30/ferrari/&usg=__KePoKkFVoOT9toXURTsNu9bhASI=&h=768&w=1024&sz=78&hl=pt-BR&start=12&um=1&itbs=1&tbnid=VtAa_bYFLhHVOM:&tbnh=113&tbnw=150&prev=/images?q=ferrari&um=1&hl=pt-BR&tbs=isch:1
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    REASE

    TIPOSDE

    MARKET

    ING

    http://images.google.com.br/imgres?imgurl=http://www.bemparana.com.br/mercadocriativo/wp-content/uploads/2008/10/image-021-forum-marketing-01.jpg&imgrefurl=http://canalcomun.blogspot.com/2009/05/blog-post.html&usg=__VQD6vsGZmnI6Fmjv5X78fJCDgKU=&h=296&w=370&sz=29&hl=pt-BR&start=23&um=1&itbs=1&tbnid=N44iwengWRWkuM:&tbnh=98&tbnw=122&prev=/images?q=areas+marketing&start=18&um=1&hl=pt-BR&sa=N&ndsp=18&tbs=isch:1
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    $a a e/ o ar e $%

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    T#o/ 'e Mar!e"#$%

    D#re"o

    Re'eB #$'#&a*+o

    Relao$a)e$"oB Cl#e$"e/&a0e #ralB

    Guerr#laB No":a

    Ele"r$#&oB I$"er$e"

    A)2#e$"alB Soe"alB Re/o$/=0el1 "#&o

    Cul"uralB Cul"ura1 "ea"ro1 $e)a

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    Co)o/"o 'e Mar!e"#$%

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    COMPOSTODE

    MARKETING?

    PRODUTO

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    O2-e"#0o ; Sa"#/fa,er a/ $e&e//#'a'e/ 'o/ Cl#e$"e/

    Je$/ f:/#&o/B

    Ser0#*o/B

    Pe//oa/B

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    http://images.google.com.br/imgres?imgurl=http://blogs.universia.com.br/lifeando/files/2008/11/vivo-tim-claro-oi-operadoras-celular-brasil.jpg&imgrefurl=http://blogs.universia.com.br/lifeando/&usg=__INd2jPnaR4Fson4_dLEy6VHAJv8=&h=300&w=400&sz=15&hl=pt-BR&start=15&um=1&itbs=1&tbnid=t5hYovfrvxmmyM:&tbnh=93&tbnw=124&prev=/images?q=vivo&um=1&hl=pt-BR&tbs=isch:1http://images.google.com.br/imgres?imgurl=http://www.cidademarketing.com.br/2009/sysfotos/imagensexibicao/noticias/novembro2009/cocacola01.jpg&imgrefurl=http://www.cidademarketing.com.br/2009/n/594/coca-cola-investir-r-11-bi-no-brasil-em-cinco-anos.html&usg=__hcEMQrgaUk4wEnEiupm1mLrGJjE=&h=349&w=350&sz=83&hl=pt-BR&start=1&um=1&itbs=1&tbnid=GiwT7a4q53VBnM:&tbnh=120&tbnw=120&prev=/images?q=coca+cola&um=1&hl=pt-BR&tbs=isch:1
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    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    No)e1 /:)2olo1 "er)o ara #'e$"#f#&ar 2e$/ ou /er0#*o/

    Tra$/for)ar e) DIFERENCIA