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Begix Online -Tool

16.04.2004

Bertelsmann Stiftung

Begix Europe Carolin Welzel

Bertelsmann Foundation

Stefan FriedrichsPublic Management Consultant

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Begix Online -Tool

16.04.2004

Overview

Main Ideas and Concern of Council of Europe The Idea of Begix Online Tool Begix –Principles & Results Begix.net – an international Cooperation Categories and Indicators Balance of Efficiency and Participation The Online-Tool and Website Feedback from Pre-testing Outlook Open Questions

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Begix Online -Tool

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Main Ideas & Concerns of CoE

Help develop a strategy for E-Governance Offer guidelines for implementation of E-

Governance Support cooperation and exchange of

experiences between organizations and public administrations (state, region and municipal level)

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Begix Online -Tool

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Begix – Idea & Purpose

Instrument for Self Evaluation and Strategy Development for E-Government

Guidelines for decision makers and project managers in public sector institutions

Service and Dialogue of Council of Europe & Bertelsmann Foundation

Create Networks of knowledge and exchange of ideas

Identification and documentation of best practices

Monitor development of E-Government on a long term basis

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Begix Online -Tool

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Begix – The Principle

E-Government

Combining electronic services and E-Democracy offerings

from public institutions

E-Government

Combining electronic services and E-Democracy offerings

from public institutions

E-Administration /

Electronic Services

Public institutions (legislative,

executive, judicial system) employ

information and communication

(I&C) technologies for their services

E-Administration /

Electronic Services

Public institutions (legislative,

executive, judicial system) employ

information and communication

(I&C) technologies for their services

E-Democracy

Public institutions provide

information and communication

technology (I&C)-based information

services (transparency) to users

and allow influence / feedback

(participation) from private as well

as commercial users

E-Democracy

Public institutions provide

information and communication

technology (I&C)-based information

services (transparency) to users

and allow influence / feedback

(participation) from private as well

as commercial users

Balanced E-Government

Balanced E-Government

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Begix Online -Tool

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Begix – Concept of Balanced Scorecard

Service Portfolio /Benefits

„What services are being offered?“

11 criteria

Efficiency

„What is offered, and in what quality?“

16 criteria

Participation

„How can individuals influence the system?“

6 criteria

Transparency

„How transparent and accessible is E-Government

for individuals?“

5 criteria

Change Management

„How are public organizations adopting

E-Government (‚community-oriented‘)?“

9 criteria

dynamic criteria

static criteria

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Begix Online -Tool

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Begix – Concept of Measurement

Set of criteria for „Transparency“Set of criteria for „Transparency“

User has access via Internet to the status of his trans-action request ("track and trace")User has access via Internet to the status of his trans-action request ("track and trace")

Information desk actively informs customers at any time about processing statusInformation desk actively informs customers at any time about processing status

On request (reactively), customer is informed about the processing status; he is notified upon comple-tion of process

On request (reactively), customer is informed about the processing status; he is notified upon comple-tion of process

No acknowledgement of receipt, only information of result on completion of processNo acknowledgement of receipt, only information of result on completion of process

No feedback at all about transactionNo feedback at all about transaction

55

44

33

22

11

Levels and Level Characteristics

Topicality of information

“Track and trace”/ transparency of transaction services

“Track and trace”/ transparency of legislative matters

Availability of service-specific directory („red pages“)

Technical illustration of political issues

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Begix Online -Tool

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Begix – Results in Germany

Online since March 2002

Over 1500 participants Average rating around

2.7 Administrations

become more self-critical

0

1

2

3

4

5

Aug 02

Nov 02

Dez 03

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Begix Online -Tool

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Begix.net – a cooperation between CoE, e-Governance Academy and Bertelsmann Foundation

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Begix Online -Tool

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Assessment Categories & Indicators

The five categories: Transparency Participation Usability & Accessibility Change Management Sustainability & Integration

Each category consist of six questions

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Category: Transparency

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Category: Participation

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Category: Usability & Accessibility

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Category: Change Management

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Category: Sustainability & Integration

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Balance of Efficiency & Participation

The focus is not solely on management efficiency but also on participative and transparent procedures!

Transparency Participation

Usability &

Accessibility

Change Management

Sustainability &

Integration

E-Governance

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The Online-Tool & Website

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Begix Online -Tool

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Feedback from Pre-testing

Experiences from Estonia

Experiences from Germany

Recommendations

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Outlook & Perspectives

Benchmarking Clubs

Links to the Common Assessment Framework

Conference to share Best Practices in Europe

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Open Questions

Presentation of Results

Efficiency versus Participation

More emphasis on reform of administration?

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Begix Online -Tool

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Bertelsmann Stiftung

Thank you for your Attention!