1 The Next Generation

Neil Sutton Global Portfolio

2 The Next Generation

Our integrated portfolio strategy.

• Service – to meet or exceed expectations - faster, more flexible, better value, easier to do business with

• Making the enterprise cloud delivery system a reality, through dynamic, intelligent hybrid networks, combined with hybrid cloud compute capabilities

• Transforming user experience of true unified communications

• Continue to accelerate growth of cloud and SIP based Contact solutions

• Creating the next generation of enterprise mobility services to transform value and experience

• Embedding security more pervasively, enabling more pro-activity through insight and visibility, and making a true enabler for a CYOD

• Extending industry community cloud initiatives for target industries through innovation

• Utilising our BT Advise capabilities to make a key difference for our customers

In a world of devices and clouds, deliver on the promises of flexibility, value, service and hybrid delivery , which we will achieve by:

3 The Next Generation

“

BT Connect – Networks that think.

Q4 13/14 highlights: • 3 New NNIs – including in Indochina

extending IP Connect Global service to Cambodia, Laos and Myanmar

• 9 new Ethernet Access countries including Chile and New Zealand

• 12 new IP Connect points of presence (PoP) including: India - New Delhi; South Africa: Durban and Johannesburg, and in Thailand – Bangkok

• 14 new Ethernet Connect PoPs & 2 CFNs

14/15 highlights:

• 10 new IP PoPs

• 3 new NNI

• 5 new Ethernet access countries

• Multi service edge further rollout

• VSAT hub in South Africa

Cloud Connect *NEW*

10 new Internet gateways to IP Connect

ExpressRoute with Microsoft

Making a further 30 key cloud centres On- net

Fast turn up, flexi bandwidth easy order, App SLA’s

Acceleration and security in the network, focused on cloud experience

Our portfolio:

• BT Connect Applications

• BT Diamond IP

• BT Optical Connect

• BT Ethernet Connect

• BT IP Connect

• BT IP Connect Web-VPN

• BT Internet Connect

• BT LAN Connect

• BT Advise Connect

Why BT:

• Number of connections including global and domestic services 730,000

• Connect Applications in 89 countries/territories

• Ethernet Connect in 50 countries/territories

• IP Connect in 198 countries/territories

• IP Connect Web-VPN in 184 countries/territories

• Internet Connect (DIA) in 39 countries/territories

• Internet Connect (Reach) in 200 countries

• Ethernet Access in 56 countries

• One of the world´s largest broadband satellite networks with 37,000+ customer sites

• Access to 5.5m Wi-Fi hotspots in the UK and 1.5m around the world

Establishing the new BT network is a

vital first step towards NATO IT

Modernisation; enabling us to move from a decentralised to a centralised

model for significant efficiency benefits.

Working with BT provides us with

access to a wealth of experience and expertise. We find BT very

knowledgeable and customer focused and the new network’s performing

exactly to our expectations.”

Malcolm Green, Head of Network

Communication (CAT9) NATO

Communications and Information Agency’s Infrastructure Team

4 The Next Generation

Our propositions:

• BT Inbound Contact

• BT Auto Contact

• BT Onsite Contact

• BT Cloud Contact

• BT Optimise Contact

Why BT:

• BT’s Inbound Contact platforms support over 52,000 customers globally and manage over 10 billion minutes per year

• In an average month we deliver over 6 million voice calls and 500,000 messages and chats from customers in over 175 countries with agents located in 42 countries

• Physical nodes in 42 countries, originations from over 175 countries, terminations to anywhere in the world

• 8 out of 10 of the Top 10 Global Airlines use BT Inbound Contact

• We also provide Inbound Contact global to all of the Top 10 Global pharmaceuticals with 5 of the top 10 using Cloud Contact

BT Contact – Relationships that grow.

Q4 13/14 highlights:

• Reaching out to consumers in new countries with an expanded set of contact centre capabilities in south east Asia and Europe

• new salesforce connector for our cloud platforms providing easier, faster integration for a fixed price per user per month

• Remote Expert is in the Room - video and contact centre technologies to direct customers or service users to an available video expert

• Expansion of existing customers and significant new wins for Cloud Contact brings YoY growth of 34%

14/15 highlights

New Skype access into Inbound Contact allowing consumers to reach contact centres through Skype

Further expansion of our cloud contact capabilities in Asia with the launch of Cloud Contact Avaya

Serving the social customer - Extending our social media capabilities on both Cloud and Enterprise platforms

Customer service is central to

everything we do. We want to

make shopping at Tesco simpler

and more convenient for our

customers and BT’s great new

cloud solution will help us to

do that.”

Mike McNamara, CIO, Tesco

“

5 The Next Generation

BT One – Communications that unify.

Having outsourced many of our

ICT services to BT, if ever there’s

a problem or we need anything

I just have one call to make. It’s

simple. BT is doing a great job

by taking away all the

technological worries so

that I can get on with more

important aspects of my job.”

Arcadis

“

Our propositions:

• BT One Voice

• BT One Enterprise

• BT One Cloud

• BT One Collaborate

• BT Advise One

Why BT:

• Over 1.5m managed IPT and UC users supported globally

• Unique no term commitment contract option for cloud UC deployments

• One Cloud provided voice to London 2012 - 1m calls and 1.5m minutes during the games

• Global SIP now reaches 16 countries with rapid growth in volumes

• Over 1 million of end-users of BT conferencing and collaboration solutions worldwide

• Leading a revolution in voice in partnership with Dolby; offering the best quality audio conferencing solution with voice separation, noise reduction and HD quality

• Our One Voice anywhere solution offers significant savings of over 45% on international mobile and roaming costs

Q4 13/14 highlights:

• Global expansion of SIP trunking services to 16 countries with key launches in Asia

• Significant new wins with One Cloud Cisco. UK platform going live and first customers to be deployed this quarter.

• One Cloud Lync launched in Benelux and Germany building on successful launch in US, UK and AMEA

• New and exclusive BT MeetMe with Dolby Voice mobile app now available, giving superior audio conferencing experience

14/15 highlights.

• One Cloud CISCO, customer contracts signed in UK, US, Europe and AMEA for deployments

• One Cloud Lync currently deploying major customer in Europe and Asia Pacific

• Internet access for One Voice global SIP trunking connects branch offices to their corporate network – simply, quickly and cost effectively

• Centralised SIP trunking consolidates infrastructure and costs, connecting two or more sites via a single SIP trunk

• Dolby Voice Conference phone, dramatically improving meetings providing great sound quality

• Global IP Exchange – LTE & WiFi Roam connect

6 The Next Generation

Our portfolio:

• BT Cloud Compute

• BT Private Compute

• BT Advise Compute

• BT Managed Hosting

• BT Telehousing

Why BT:

• A range and combination of services for specific customer needs for a hybrid world

• Offer the best global cloud infrastructure coverage in the world with BT Cloud Compute available across 4 continents

• Services offered from 45 datacentres located around the world

• 1,250 highly skilled BT Advise Compute professional services experts

• Platform for Industry cloud services

• Enterprise class end-to-end services offering resilience and assured availability at 99.95%, 24/7 with local service desks

• Utilised by 20% of GS customers

BT Compute – Services that adapt.

Q4 13/14 highlights:

• BT Cloud Compute availability expanded to India and Saudi Arabia

• 7 locations now connected through the new Cloud OnNet network connections

• BT Cloud Compute selected as finalist at Citrix Innovation awards 2014

• Announcement of support for Cisco’s InterCloud service working alongside Citrix and NetApp to improve the way hybrid cloud solutions benefit customers globally

14/15

• Cloud Compute to be launched in Argentina, South Africa and Japan increasing cloud coverage globally

• Next generation of Cloud Compute services

– new brokering, and hybrid options,

providing more flexibility

The flexibility the system gives

Crabtree and Evelyn has

important financial

implications. If the company

needs to open up new pop up

stores in the run up to

Christmas, or simply get more

point of sale systems online to

cope with customer demand,

we can simply switch on new

servers within the hour.”

Crabtree & Evelyn

“

Optimise your devices and apps securely Greater control and more functionality.

Innovative pricing bundles Hyper-connectivity

Making communications effortless….our Inside Out strategy.

Simplicity Great experience Better value

Flexible, integrated communications

…In connectivity

…In use

…In management

…In pricing

Anytime, anywhere, any device

Alive to new possibilities All delivered for one price,

per user, per month

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2013 and beyond…

Range of BYOD services

Truly integrated communications

BT Mobile for Business

Self service tools Managed

Wi-Fi 4G enhanced

offers EMaaS - Enterprise

and User App ToolKits

8 The Next Generation

• Service – to meet or exceed expectations - faster, more flexible, better value, easier to do business with

• Making the enterprise cloud delivery system a reality, through dynamic, intelligent hybrid networks, combined with hybrid cloud compute capabilities

• Transforming user experience of true unified communications

• Continue to accelerate growth of cloud and SIP based Contact solutions

• Creating the next generation of enterprise mobility services to transform value and experience

• Embedding security more pervasively, enabling more pro-activity through insight and visibility, and making a true enabler for a CYOD

• Extending industry community cloud initiatives for target industries through innovation

• Utilising our BT Advise capabilities to make a key difference for our customers

In a world of devices and clouds, deliver on the promises of flexibility, value, service and hybrid delivery , which we will achieve by:

Our integrated portfolio strategy.

9 The Next Generation

Our vision for our customers’ service experience……