Certificate Vijay

8/8/2019 Certificate Vijay

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CCCEEERRRTTTIIIFFF IIICCCAAATTTEEE

This is to certify that the project entitled CASE STUDY ON

CUSTOMERR ORIENTATION submitted by Mr. PIPALIYA VIJAY R. in

partial fulfillment of the requirement for the award of the diploma inMechanical

Engineeringin the S.T.B.S. College of Diploma Engineering, Surat., is a record

of his own work carried out under our supervision and guidance. The matter

embodied in the project has not been submitted elsewhere for the award of any

other degree or diploma.

Mr.V.H.MORDIYA

(Project Guide)

Mr. A. V. Rabadiya

Head of DepartmentMechanical Engineering Department

S.T.B.S. College of Diploma Engineering,

Surat - 395 007.


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EEEXXXAAAMMMIIINNNEEERRR SSS CCCEEERRRTTTIIIFFF IIICCCAAATTTEEE OOOFFF

AAAPPPPPPRRROOOVVVAAALLL

This is to certify that the project entitled CASE STUDY ON

CUSTOMERR ORIENTATION submitted by Mr. PIPALIYA VIJAY R. in

partial fulfillment of the requirement for the award of the diploma inMechanical

Engineeringin the S.T.B.S. College of Diploma Engineering, Surat.

Internal

________________

________________


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ACKNOWLEDGEMENTS

First of all, we all thank our guides Mr. VIPUL MORDIYA who has spared his

precious time to help us in preparing this project. Their guidance has been the key factor in

the completion of this project.

We also thank the industry and industry people who have helped us in obtaining the

facts without which our project couldn't be as it is. We thank all the perso ns who have

helped us, directly or indirectly, in the process of preparing this project.

Last but not we are thankful to and all out lecturers who showered upon there help

and guidance during the project work and also our friends who always ready to help.

Thanks a lot of you.


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INDEX


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Timing Details BAL Officials

DAY - I

9.00 am to 9.15 am Inauguration SE

Objectives of the Programme MGR(SER)

9.15 am to 9.45 am Introduction of Participants

Agenda of the programme TRG. FACULTY

9.45 am to 10.00 Tea Break

10.00 am to 12.00 pm Preliminary Test

12.00 am to 1.00 pm Team Discussion

1.00 am to 1.30 pm Lunch Break

2.30 pm to 3.30 pm. Inputs on Test Paper TRG. FACULTY

3.30 pm to 3.45 pm Tea Break

3.45 pm to 6.00 pm. Inputs on Technical Issues TRG. FACULTY

Right Attitude Wins

DAY - II

9.00 am to 10.30 am Cummunication Skills TRG. FACULTY

Customer Orientation TRG. FACULTY

10.30 am 11.30 am Customer Handling Skills TRG. FACULTY

11.30 am 11.45 am Tea Break

11.45 am 1.00 pm Role Plays TF/SE/MGR

1.00 pm to 1.30 pm. Lunch Break

1.30 pm to 4.00 pm. Role Plays contd..

4.00 pm to 5.00 pm. Final Test

5.00 pm to 5.30 pm. Evaluation / Open Session TF/MGR(SER)

Service Advisor Development Programme


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THANK YOU

Documents

Certificate Vijay