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Talitha Ortiz
108 Shagbark Trail Apt F
North Charleston, South Carolina
217-474-4378
QualificationsHard workerCreative problem solverCalm under pressure with extensive experience in customer serviceExperience explaining health insurance benefits to employees
SkillsAbility to work independently and work as part of a teamAbility to perform office related tasks (answering multi line phone system, operating fax machines, copy
machines, and scanners, typing approximately 45 WPM, etc.)Flexible to change, like learning new skillsGood listenerQuick learner
VolunteeringWorking with children ranging from 4-11 years of age at New Life Christian Center (now known as Life
Church) 2003-2008Working with children ranging from 4-6 years of age at Calvary Church, 2011-2013Working with children ranging from 4-6 years of age at Seacoast Church-Mt Pleasant, 2014Working in the kitchen at International Church of God, currentlyOboist in the Summerville Orchestra, currently
Work Experience
Job TrainingTrident Technical College, October 2015- April 2016
Business Development Center Representative Hendrick Toyota Scion North Charleston, January-April 2015
Answering car care questions for customers Scheduling appointments for customers
Ordering parts for customersFilling in in as ReceptionistCalling customers to remind them of appointments
Customer Service RepresentativeBenefitfocus, September-November 2014Answering health care benefit questions for customersSpeaking to health insurance companies on behalf of employeesHelping employees enroll in benefits via telephone and online
Customer Service RepresentativeAcceptance Now, January 2014-September 2014
Office work
Collection callsCashierSales
Instrument Repair TechnicianMid Rivers Music, October 2011-August 2013
Repairing instrumentsDiscussing work with customersTeaching music lessons
Studio AssociatePicture Me Portrait Studios, January 2010-June 2010PhotographerReceptionistSalesMaintenanceCashier
Office AssistantInsurance Benefits Service Center: University of Illinois, June 2007- February 2008
Filling in as receptionistScanning and filing paperworkPreparing health insurance information for incoming employees
Lab MonitorSchool of Music Computer Lab: University of Texas-Austin, September 2003- May 2005 Help DeskReceptionistTechnical Assistance
Education
Badger State Repair School, Elkhorn, WI, Certificate of Completion, June 2010 through August 2011Ohio University, Athens, OH, Graduate Student and Teaching Assistant, August 2008 through November 2009University of Illinois at Urbana-Champaign, Urbana, IL, Bachelor of Music Degree, Oboe Performance, May
2008
