Confidential Con Edison

February 2014

Confidential Con Edison

Con Edison Focus

Service• Con Edison prides itself on providing world-class service

• Solid bottom line in the face of challenges, both foreseen and unforeseen

Efficiency• Our energy-efficiency programs help customers use less energy

• Since our latest programs began, nearly 190,000 tons of carbon emissions have been kept from the atmosphere

• $118 million in incentives for upgrading energy equipment to more efficient models

The Future• Protecting our systems from extreme weather has long been part of our investment plan

• From work as basic as trimming trees around power lines to investments in sophisticated smart-grid technologies

• The measures give our energy systems greater flexibility and reliability

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Con Edison Key Strategies 2013 Highlights

Electric Operations

Invested Invested nearly $1 billion to upgrade and reinforce systems.

RestoredRestored 70 percent of overhead system and service to 15 underground networks

HelpedHelped customers realize energy savings of almost75,000 megawatt-hours and 94,000 dekatherms.

Gas Operations StrengthenedInvested about $386 million to strengthen and expand infrastructure.

ConvertedAdded 500 customers who converted from oil to gas.

Installed Installed more than 1,700 new services and replaced 54 miles of main.

Steam Operations

InvestedInvested $130 million tostrengthen systems.

Connected Connected eight newcustomers, including OneWorld Trade Center.

EnhancedContinued to enhanceservice reliability and safetywith new water-leveldetection devices.

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Information from Con Edison annual data update as of February 2014.

Confidential Con Edison

Satisfaction to our Customers2013 Exceeds Customer Approval for Con Edison Steam Network

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Con Edison Delivers Fiscal StabilityConsistent Performance

What Makes Con Edison Stand Apart From Other Energy Providers

• Commitment to cutting cost and expanding innovation

• Focus on the customer and delivering efficiency

• Strong focus on consistent revenue

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$25.9 trillionassets under custody and administration(1)

$11.9 trillionoutstanding debt serviced(1)

$1.8 trilliontri-party balances serviced daily(1)

Customer Focus• Con Edison has continually set its focus on three

key areas

Customer Focus

Energy Efficiency

Thinking Ahead

Our ServicesEnergy EfficiencyNew SolutionsTesla RulesResearchAlternative Solutions

Community OutreachSolution FocusWithin NetworkCon Edison Giving BackEnergy BenefitsCustomer CallPersonal solutions

Interactive SitesWeb DevelopmentDesigner SolutionsTrue Deal for Con Edison

On Call AssistanceConsumer Specialized ServicesInteractive Online

Experienced ProfessionalsTrainingNew TechnologyFocused Research

Information from Con Edison annual data update as of February 2014.

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