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OBJECTIVE:
Curriculum Vitae
Guest service is what I used to do , But guest satisfaction is what I always love to give no matter where .
PERSONAL PROFILE :
EDUCATION:
LANGUAGES
COMPUTER SKILLS :
Name: Mustafa Mahmud Abd Ellah Date of birth: 1 / 6 / 1987 Place of birth: QusAddress: Qena - Qus –Abu Bakr El-SeddikHome Tel. No. : 096/6841263Mobile No. : 01004354068Religion: MoslemE-mail: [email protected] social status: SingleThe military service: Postponed Date of Graduation: May 2008University: South Valley University (S.V.U). Faculty: Arts, French department. The General Estimation: Fair by a rate (64.74 %).
First Language :- Arabic – Mother Tongue Second Language :- English – Fluent in (Speaking & Reading & Writing ) Third Language :- French – Very good in (Speaking & Reading & Writing )
Microsoft Office In (Word ٫ Excel ٫ Power point ٫ Access ٫ Internet). Very Good In Arabic & English Typing. Fluent in Using Internet Application.Excellent experience with Fidelio suite 8 , Opera and ONQ Systems .
SUMMARY OFSKILLS :
COURSES &TRAINING :
EXPERINCE
Perfect Communication Skills.Active personality Strong personality to work under pressure with effectivness Learning alot in a short time Motivated and self confidence Able to work in a team Able to handle work requirment , Dynamic personality and flexible approach Can travel
Sales Excellence Training by Accor Company (passed on Dec 2012)Risks & Crisis Management Training by Accor Company ( passed on Jan 2013)German Language Course :- 1st Level started Dec 2014 .
Sentido Oriental Dream Resort – Marsa Alam - Egypt :
Front Office Department " Operator" (October 2009 : April 2010 ): Handle internal & external phone calls , receive & deliver outlet keys , Control the sound system inside the hotel , Keep an eye on fire alarm system, Control the evacuation action , handle internet network service all over the hotel follow up all guest requests in order to reach the best guest satisfaction . * Reception training program for two months.Sofitel El-karnak – Luxor – Egypt :
Receptionist ( January 2012 : December 2012 )Premier Le Reve - Sahl Hashesh - Hurghada - Egypt:
Receptionist (December 2012: September 2013Hilton Marsa Alam Nubian Resort * Receptionist (March 2014 : December2014)Hilton Salalah Resort – Oman :
Receptionist (December2014: till August 2015 )Six Senses Spa – Marsa Alalm * Receptionist ( August 2015 Till Now)
Ensures knowledge of staff whereabouts and maintains accurate and complete sign-in/sign-out procedures for on-site staff and consumers, Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors, Prints monthly report from postage system at the end of the last workday of the month and submits report to designated individual, Keeps immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor, As needed, assists with clerical tasks to include typing, filing, proofreading, maintenance of service logs and data entry; provides information, referrals and follow-up, Assists in other duties as needed and directed , flexibility to cover several places at same time such as operator , guest relation and reservation .
( ٫Thanks For Giving Me Chance To Present My Self ٫ )
