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Jessica RodriguezCell: (760) 490-3939
Email: [email protected] Objective:
Retail Associate Team Member
Key Skills:
Customer Rapport
Computer Literacy
Problem Solving Sales and
Promotions Conflict Resolution
Professional Experience:
Regency Mediation Services- October 2015- present. Administrative Assistant
-Hired and trained new employees- Familiarized employees with specific debt collection regulations and office computer
systems. - Regulated staff scheduling and payroll to maintain budgets. - Updated management and business owners with weekly profit reports.- Transferred incoming client calls to correct departments.- Accurately modified and distributed documents such as client agreements and invoices.- Updated client portfolios with necessary information.
Lens Crafters- 2015.
Part-time Sales Supervisor. - Greeted customers and evaluated their specific product needs.- Demonstrated product knowledge and assisted in product recommendations.- Pre-screened patients quickly and efficiently for doctors.- Communicated with lab associates and doctors to construct best product for patient’s
needs. - Supervised floor team and aided in transaction completion.
24 Hour Fitness- March 2012-October 2014Service Manager
- Directly managed assistant service managers, front desk staff, kid’s club attendants, fitness personnel, and developed service department staff.- Delivered exceptional customer service by engaging with members.- Resolved member concerns and addressed telephone inquiries.- Provided administrative services, ordered supplies, set appointments, and implemented categorical filing systems.- Followed systematic procedures for POS .- Prepared daily banking deposits and department budgets.- Internally audited departments in preparation for loss prevention audits.- Performed cross-functional duties to assist in sales and fitness departments as needed.
Sun Glass Hut-2013
Team member-- Creatively set up promotional displays.- Maintained a clean and organized work environment.- Attended to customers inquiries. - Informed customers of product promotions and the value therein
Cash Handling Attention to Detail Cash Drawer Maintenance Record Keeping
Directing Customers Accuracy Reach Sales Goals Exercising Discretion
Events Sports Grill-2012Server-
-Familiarity with Point of Sale, restaurant machinery, and set up. -Food and drink menu memorization and ability to “upsell” all items while engaging with customers in a friendly and fun manner. -Utilize training methods in proper food handling techniques.
TGI Fridays 2011 Hostess
-Quickly learn and maintain a fair and organized seating chart to ensure equal opportunity for servers.-Consistently deliver excellent customer service by engaging in conversation and updates on wait time to customers waiting to be seated. -Maintain restaurant cleanness, continually familiarize food items and point of sale system knowledge.
Mountain High Resort 2007-2011
Rentals Crew Member-Direct and aid customers quickly and effectively in rentals department.- Calculate specific adjustments for snowboards and skis in a timely manner. -Handle equipment maintenance, stocking, and cleaning.
Snowline Joint Unified School District 2007-2011Student Worker (2007)
- Transferred calls and provided school updates to patrons.- Delivered incoming and outgoing faxes and school mail.- Copied, updated, and filed records.- Answered visitor’s questions addressed concerns, and directed guests to desired services.
Special Education Instructional Associate (2008-2011)- Assisted teachers in creating and executing lesson plans according to specific needs of
each child. - Tutored students needing assistance with assignments - Engaged students in activities and group settings- Physically aided disabled children with basic functions.
Education: Colleges: Golden West College (current student) References: Daniela Orduna - Club Manager at 24 Hour Fitness 714-840-3888 Haydee Graves - Co-owner Fitness on Fire 714-749-0017
