Ali Deeb

Naame, zaatare Born 1 1 M a r c h 1990

St. mezher Bldg. 1st Floor +961 71 45 47 45

Lebanon Nationality: Lebanese ali.rida.deeb@hotmail.com Married

O B J E C T I VE

To develop my career in the Tourism and Hospitality field, along with self-development

E X P E R I E N C E

6/15-Present House Keeping Supervisor at Staybridge Suites, IHG, Beirut, Lebanon

Assign workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigate complaints regarding housekeeping service and equipment, and takes corrective action.

Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinate work activities among departments. Conduct orientation training and in-service training to explain policies,

work procedures, and to Demonstrate use and maintenance of equipment.

Inventory stock to ensure adequate supplies. Evaluate records to forecast department personnel requirements. Make Recommendations to improve service and ensure more efficient

operation

8/14-6/15 Executive Housekeeper at WH Hotel, Beirut, Lebanon

Responsible for cleanliness, orderliness and appearance of the entire

Hotel.

Ensure that rooms are made as per company standard.

Prepare Annual Housekeeping Budget.

Maintain par stock of guest supplies, cleaning supplies, linen and

uniform.

Organize inventories with Accounts and General Store for linen, uniform

and fixed assets.

Pay particular attention while organizing pest eradication activities.

Prepare reports for management information.

Assist Purchase department in selecting suppliers for items related to

Housekeeping..

Attending and resolving guest complaints.

Organize on-the job training and evaluate its effectiveness.

Recommend recruitment of new personnel.

Daily briefing of Supervisors/ Executives.

Coordinating the preventive maintenance schedule of rooms and public

area with maintenance department.

9/13-8/14 Project manager at Cplus cleaning service, Beirut, Lebanon

Cleaning process and inspection at Kids Mondo Project 4/13-28/13 House Keeping Supervisor, Movenpick Hotel & Resort, Beirut, Lebanon

Assign workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinate work activities among departments. Demonstrate use and maintenance of equipment.

Inventory stock to ensure adequate supplies.

10/11- 4/13. House Keeping Supervisor at Holiday Inn Dunes, IHG, Beirut, Lebanon

Assign workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigate complaints regarding housekeeping service and equipment, and takes corrective action.

Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinate work activities among departments. Conduct orientation training and in-service training to explain policies,

work procedures, and to Demonstrate use and maintenance of equipment.

Inventory stock to ensure adequate supplies. Evaluate records to forecast department personnel requirements. Make Recommendations to improve service and ensure more efficient

operation 10/10- 9/11 Waiter at Holiday Inn Dunes, IHG, Beirut, Lebanon Handling cash account

Provide excellent customer services that promote satisfaction

Greet customers and present menu

Make recommendations or share additional information upon request

Take and serve food/drinks orders and up-sell any additional products

Arrange table settings and maintain tables clean and tidy

Deliver checks and collect payments

Cooperate with all serving and kitchen staff

11/07-09/10 Catering officer at MEA, Beirut Rafic Al Hariri Airport, Lebanon

Supervise plane trolleys products if filled right up to standards

04/05-05/07 Captain Waiter at Socrate Catering, Beirut, Lebanon

Greet guests promptly in a warm and friendly manner. Thank and say farewell to guests conveying anticipation for their next visit. Establishes rapport with guests to build guest loyalty and gather

constructive feedback to ensure satisfaction of every individual guest. Maintains the conversation and does not expose any sensitive topics to the

guest Conducts monthly inventory checks on all operating equipment and

supplies.

Knowledge of menu and presentation standards and sound knowledge of beverage preparation techniques.

Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house areas.

Applies Food & Beverage service techniques correctly at all times, serving items with enthusiasm

Ensures high standards of personal presentation and grooming Attends training sessions and meetings as and when required.

05/03- 03/05 Kitchen commis at Al-Hani Rest., Basta, Beirut, Lebanon

A D D I T I O N A L I N F O R M A T I O N Languages: Average in English; native speaker of Arabic;

Computer: Microsoft Office (Word, Excel & PowerPoint) & Internet Browsing, Opera housekeeping system, protel & PMS, MICROS

Interests: Internet Browsing, Cooking, Technology & Swimming.

Certificates: Certificate of Attendance, Stay Real Certificate, Employee Of The Month (may

2012), Real Service Behavior *2, Room To Grow Certificate & I Opener Certificate

References

Name Ms. Nadeen karam Name Mr. Ihab Kanawati

Address HR- Holiday Inn Address General Manager, Staybridge Suites

Beirut

Telephone 961-3-779597

Telephone 961-03-589222

Name

Mr. Georges Icho

Address HK manger stay brig hotel Name MS Rola saleh

Telephone 961-70-860354 Address WH Hotel-owner

Telephone 961-03- 810 520

All documents are available upon your request.

Telephone 961-70-784498