CV - Ankur Gupta

Mr. Ankur Gupta - 1 - 18th

December 2015

ANKUR GUPTA

National Manager, AKGH India DMC

Contact : +91 8860577192

Date of Birth : 13.07.1978

Marital status : Married

Residence : South Delhi, India

_______________________________________________________

An Overview:

I am an in-bound professional for past fifteen years now. Currently, working with “A&K Global

Health”. Previously, I have worked with “Indian Routes”, ‘Kuoni’ and “Trans India Holidays”

(around 4 yr in each organization). I see myself as service oriented, open minded, 37 yr young

family loving man.

Capabilities Core Values Accolades Background

Leading team of professionals.

15 yr experience of hospitality

Industry (Patient Services &

Tourism industry).

Provided customer service to

thousands of foreign travelers

with vivid interests.

Interacted with patients,

provided services to VIP

patients, delegates, dignitaries,

diplomats & celebrities.

Familiarization of partner

hospitals in Delhi &

Bangalore.

Familiarization with touristic

sites in Indian sub-continent.

Good contacts across

hospitality industry.

Fluent English & workable

French

Compassion

Hardwork

Honesty

Service

Orientation

Scientific

Outlook

Lead by

example

Delegation

Giving

precedence to

the possibility

of learning

Earned

appreciation

and loyal

clients from

UK, France,

USA, Iraq

Africa, Fiji,

& Australia

Masters in

Tourism

Management

Contributed

efforts by

“Shaping

Lives” –NGO

by Le Passage

to India Pvt.

Ltd (parent

company to

Indian

Routes)

Escorted

under

privileged

children from

NGOs in

Delhi to

Jaipur on a

same day tour

(courtesy

Kuoni India

& UK).


December 2015

Vision & Interest Areas

Save Lives -keen interest researching & offering best available care (including holistic

care) and to support lives logistically & compassionately.

Development of new / unique products and in evolving ever new ways of presentation

Zest to excel the delivery of product

Interest in exploring and developing new markets for India product

General Managerial skills & capabilities.

Keen to learn Kurdish

Achievements

At A&K Global Health (AKGH) –

Taking forward AKGH’s process based approach with vision to offer latest available

medical opportunities to all (locally or abroad), in-time & at right prices, advocate services

(medical & logistics) client receives from AKGH’s partner service providers and to strive

for better quality of life back home.

Launched and continuing “Employee Development Program” at AKGH India DMC

Supported a few hundred lives of fellow men, women, children & babies who travelled

with AKGH in last two years (from African continent & Middle East) through

independently lead teams of Dedicated, Compassionate, Intellectual & Service Oriented

professionals in Delhi & Bangalore.

This way, our Business Unit realized part of the company’s vision - “advocating client

services quality & in-time supportive care on ground (locally or abroad)”

Successfully organized high level annual conference, social evenings & extension tours

for my AKGH’s Global Leadership (at 5 star luxury hotels in Bangalore)

At Indian Routes, Kuoni Travel Group (India) & At Trans India Holidays, Delhi -

Successfully organized annual technical conferences cum workshop with social evenings

& extension tours for a France based international company (in 5 star luxury hotels in

Delhi & Mumbai) –delegate strength of around 90-100 pax with break-away sessions.

Successfully organized post-tours across India, Nepal & Bhutan for Global delegates who

participated in TED Talk in Mysore in 2009. Similarly, organized high volume logistics

(transportation, meet & greet) for ITC Signature event in Hyderabad & a high profile

wedding in Goa.

Successfully backed-up (in office & on ground) a stalwart & the pioneer personality in

Incentive Tours segment in India -on around 15 incentive tours for companies such as

Toshiba & GE, TOTAL etc. across North & South India, Nepal, Bhutan & Sri Lanka.

Successfully organized leisure / cultural / special interest tours for thousands of foreign

tourists across Indian sub-continent over my carrier of 15 yr.


December 2015

Competencies

Have good knowledge of Indian product (medical & tourism)

Have insight of client requirements from world across (African continent, Middle East,

Americas, Europe, Fiji & Australia): patients & their attendants seeking common but,

critical procedures as well as various life saving ones such as BMT, Kidney Transplant,

Liver Transplant, AVM, Cardiac, Hip-replacement, Knee replacement etc; business

delegates seeking conference facility & social events; tourists seeking different

experiences.

General knowledge of logistic options (accommodation, transportation, guide, city

highlights, restaurants, general facilities) across Indian sub-continent esp. with-in India.

Having general to specific know-how of their quality, facilities & true price range.

Have hands-on experience in organizing all necessary arrangements and then executing

them on ground (for patients, in-bound tourists, conferences & incentives)

Professional Experience

21st January 2014 till date: working with A&K Global Health, New Delhi as National

Manager. Joined as DMC Manager in January 2014.

DMC stands for “Delivery Management Company”. DMC is needed at destination country. This

unit is focused on organizing arrangements on ground before arrival and support client by keeping

oversight of services from vendors (hospitals, hotels, transport etc.), supporting client in all

circumstances as patient advocate & guardian.

India DMC is now a strong & growing team of 15 professionals -men & women, in age bracket of

20 - 40 yr, all well-groomed, compassionate, experienced & colorful people. All speak fluent

English. Some speak Arabic, Kurdish & French as third or fourth language. All are from service

industry –hospitals, airlines, hotels, cruise liners, tour operators etc. A few have experience of

hospitals & hospitality, both.

My responsibilities include –

Ensuring Service Delivery by AKGH India DMC

HR,

Public Relations,

General Administrative & Financial responsibilities


December 2015

01st August 2008 till 21

st January 2014: worked with Indian Routes, New Delhi as Manager.

Joined them as Assistant Manager in 2008 and got promoted to Manager in April 2011. Indian

Routes is one the SBU’s of Le Passage to India Pvt. Ltd (Delhi). Had held following

responsibilities -

Supervising & guiding team on operations and proposals

Communication with our foreign clients -B2B & B2C

Negotiations (hoteliers & other suppliers)

Costing, Presentation, Operations (Incentives/Conferences)

Sales, costing, itinerary preparation & Operations (FIT –incl. high end clients / Adhoc GIT)

Contract bidding (done for US Navy and Singapore Army)

Customizing product (cultural, thematic/special interest, incentives, celebrity tour, pre & post

tours, delegation visit)

Escorting (incentives and adhoc high profile groups) and meet & greet with VIP clients

Product research (internet & inspection visits) & revamping the product

September 2004 till July 2008: with Kuoni Travel Group India as Team Consultant and

Team Associate (in first year). Profile & responsibilities were -

B2B Communication (with teams at Kuoni UK and also with other FTOs)

B2C Communication

Costing (GIT series brochure / FIT World Class brochure / Adhoc Groups & FIT)


Itinerary preparation

Was part of team which handled Kuoni UK Charter Brochure operations in 2005

Day to day operations of FIT/GIT/Series (master charts / master files / processing series

hotel, flight, train & transport booking, assigning escorts/guides, downloading booking

data from Kuoni internal website, preparing rooming lists / finalizing itinerary / sending

vouchers / organizing extension tours / collecting feedback / meeting groups & FIT etc)

In-charge for complaint handling/resolving (Responsible for investigating, responding and

closing amicably all Kuoni UK client’s complaints –FIT/Series and irrespective of file

handler)

Meeting “World Class” clients on arrival in the hotel (01 Jan’07 - 31 Jan’08)

Inspecting hotels & transport for quality adherence

Organising fam trip (Formulated & organised annual fam tours-8 different tours over India

& Kathmandu for all 250 Kuoni India employees in 2008. Trips saw participation from

Kuoni UK & France as well)

Attended training programs organized by Kuoni UK –Health & Safety department


December 2015

July 2000 till 2004: with Trans India Holidays, Delhi as Sr. Tour Executive and Executive

(for first two years). Held following responsibilities -

B2B Communication (with agents in Australia, South Africa & Spain)

B2C Communication – corresponding with clients sending queries from worldover on

company’s websites

Costing (GIT series brochure / FIT World Class brochure / Adhoc Groups & FIT)


Costing, sending proposals, itinerary preparation and core operations

Airport transfers / meet & greet at hotel to explain the programme / payment collection etc

Escorted agents on fam trip of Golden Triangle

Escorted a Fareast group on Buddhist circuit (Patna, Nalanda, Rajgir, Bodhgaya, Varanasi,

Khajuraho).

As a seasonal activity, was also responsible for updation of various hotel and tour

websites.

June 1998: with The Travel Co., Delhi as a Trainee.

Completed 42 days of ‘on-the-job’ training programme as part of the Masters degree in

Tourism.

Self-assigned a project to investigate profile, satisfaction levels and expectations of

tourists visiting India.

Prepared a questionnaire, interviewed around 150 foreign tourists in Delhi, Agra and

Jaipur. Rest were collated under heads -highest tourist generator country, tourists’ profile,

satisfaction levels and expectations from India as a destination in Millennium 2000 etc.

Project forward was done by the Managing Director of The Travel Co.

Travelled with an Italian group on Golden Triangle with Mr. Lumba.

Learnt some basics of in-bound operations

Field orientation

At A&K Global Health –

Familiarization of facilities at major hospitals in Bangalore, Ahmedabad & Delhi. And

explored accommodation options around them. (The Team Managers have further done

familiarization visits to hospitals in Hyderabad, Mumbai & Chennai. And have explored

nearby accommodations).

At Indian Routes –

Was part of fam trip to Rajasthan in 2011 (June). On this tour, I visited Mandawa,

Nawalgarh, Bikaner, Jaisalmer, Manwar, Jodhpur, Udaipur, Deo Garh, Pushkar, Jaipur

& Agra


December 2015

At Kuoni Travel Group (India) –participated in familiarisation trips to -

South India (Jun’08) -visited Hassan, Chikmangalur, Ooty, Madurai, Chettinad, Trichy,

Tanjavur, Swamimallai, Pondicherry, Mahaballipuram & Chennai

South India (2007) - visited Bangalore, Mysore, Coorg, Kabini, Calicut, Vythri, Sultan

Battery, Palakkad, Kalarikovalam, Marari, Alleppey(witnessed Snake boat race),

Kumarakom & Cochin

Took a field trip to Orchha in 2007

Madhya Pradesh (2006) -visited Nagpur, Pench, Kanha, Bandhavgarh, Panna &

Khajuraho.

Rajasthan (2005) - visited Mandawa, Bikaner, Jaisalmer, Manvar, Jodhpur, Rohet Garh,

Luni, Ranakpur, Udaipur, Devigarh, Deogarh, Pushkar & Ajmer.

At Trans India Holidays, Delhi –

In 2003 – lead a Fam tour of agents from South Africa on Golden Triangle.

In 2002 -escorted a group of 18 Hong Kong tourists on Delhi / Khajuraho / Allahabad /

Varanasi / Bodh Gaya / Rajgir / Nalanda / Patna / Delhi itinerary.

At The Travel Co., Delhi – in 1998, accompanied the escort on Golden Triangle.

At Department, Kurukshetra University – in 1999, joined a field trip to Goa, Bangalore and

Mysore. Visited Gwalior, Amritsar, Pragpur on fun trips.

Languages Learnt / Vocational Programmes / Professional Qualification

May 2011-2013 : Attained 75% in DELF A2 Attended classes at Alliance Française de Delhi.

2008 : Attended Six Sigma Green Belt programme at Indian Statistical Institute,

New Delhi from 3-5 Dec 2008.

2004 : Learnt basics in Italian language from Italian Embassy Cultural Centre,

Delhi (6 months Certificate –stood 2nd

. Can brush-up if required)

2002 : Certificate in Communication Skills from British Council, Delhi

1998 : Computer Education: Advanced Diploma in Computer Education from NIIT,

Kurukshetra

1998 – 2000 : Degree included Certificate & Diploma in German language. Can brush-up.

1998 – 2000 : MTM -Masters in Tourism Management from Kurukshetra University,

Haryana.

Client References

Corporate (abroad) and direct clients (in-bound) from across the continents – I have consent of

my referrals to feature their name here however, have limited myself so as to avoid any

inconvenience to them. If required, will be happy to share the contacts for reference.

*******

Documents

CV - Ankur Gupta