Héctor Ariel Guzmán SuárezComputer Systems Engineering UVM

Tel. 36362020 / Cel. 3335787336Age: 28hector.guzman.87@gmail.com

PROFESIONAL PROFILE SKILLS

Lean Six Sigma

Office PackageC++

SQL, SQL Server 2014Visual BasicVisio

DMAIC/SIPOC

HyperionJAVA

SAPMinitab Math

SFDC

SDLC

Analytical SkillsProblem Solving

People ManagementBusiness Planning/Analysis

Process Mapping

ACADEMIC FORMATION 90% English Computer Systems Engineering 2006 – 2011 Universidad del Valle de México (UVM) Zapopan, Jalisco

PROFESIONAL EXPERIENCE

Hewlett-Packard HP

2013- Current

PPSA Business Planning and Development (Current Role)

Clients: US Corporate, Commercial and Public Sector (Federal and SLED) sales teams

Goals: Development and Design, Test new Tools and deliver new solutions and models. Job grade growth from Business Planning Analyst to Business Planning Manager in the first year.

Tools: MS Excel, MS Access, MS Visual Basic, SQL, OMEGA, QlikView, SAP, SFDC

Responsibilities:

Implement and maintain important projects such as ASAP (Accelerating Solutions Sales and Profit) Project intended to analyze and maximize penetration rate on sales of services and additional products for US and based on success, expansion project in progress to Canada, Latin America and World Wide organizations within HP, sales attainment and deliver sales performance, Scorecards and forecast of P-Rate % growth to SVP´s, VP´s and Managers.

Develop and Test new tools within the Organization, whether a new process or migration of an existing process. Manual Metrics process improved on MS Vsual Basic.

Weekly performance analysis for HP US Corporate Commercial and Public Sector Business Management. Automation of data manipulation for quota setting.

Quota Analysis and Setting for different sales groups and organizations Develop solutions for Business Planning and Analysis to execute and implement planning projects to increase sales performance,

customer communications, training material, prediction and projection plans and Goal Setting. Business Analysis an process documentation/implementation based on needing of the segment Account Territory Analysis, Planning and configuration. Business Planning and Analysis for Americas Sales Team, Quoting, Forecasting, Sales Projections. Business Development, process design and innovation, project management.

Hewlett-Packard HP

2010- 2013

Warranties Repair Operations for Mexico and Latin America

Clients: Customer Support Services AMS (CSS-A)

Goals: Lean Champion CertificationRepair Time & Head Count reductions by 4,000 USD, 3 days and 2 HC Monthly metrics achievedTools: MS Excel, MS Access, MS Visual Basic, Newton, Hyperion, SAP, MS Visio, ProVision

Responsibilities:

Business Process Analyst, Logistics & Repair Leader. Business segments: Retail and End User Drive BPR improvement processes of logistic times, manage repair stages using methodologies like: DMAIC, SIPOC. Lean Champion Six

Sigma Certification obtained. Lead BPR War Rooms to improve teammate’s processes and quality of the warranties repair area for Mexico assuring excellence in

service Responsible for the Logistics and repair process of HP´s PC´s and Printers BU for Mexico. Assure the logistics and the repair process from

the beginning to the end on time. (Partners: DHL and SMS repair center). Lead operation to achieve repair equipment process, turnaround time & delivery goals. Data Base administration for analysis and follow up. Responsible of internal and external Metric reports for our clients. Hyperion Specialist, configure ODBC connections, DSN System, create and unblock accounts, create queries tables and reports. Diagnose and repair Hardware failures of end user customer equipment, such as circuits and components from the mother board like

RAM, Graphic, HDD and slots, connectors for Integrated Peripherals and Display changes; serving as a first point of contact before sending the equipment for advance repair.

Technical Support (Internal equipment), giving basic support and maintenance to the equipment of the team.

Teletech Guadalajara

2008- 2010

Reporting Specialist

Client: Bank of America

Goals: Customer Satisfaction, SQL assessments, SQL Debugging and Testing

Responsibilities:

SQL Debugging and Test of Programing code in queries of the Bank. Queries for agent performance and metrics for the bank, upload all the information of those reports to the database of the bank using

macros and SQL Server 2000 and 2005. Create Bonus and Metrics Performance reports. Generate reports about important information of the bank and metrics of the operation.

Make basic Reports using Crystal Reports XI

Diseños de Cartón

Sales 2003-2006

Responsibilities: Customer Service, direct sales to the customers of the company, and packing personal articles out of the country, customer satisfaction

offering the best product that fulfills the necessity of the customer. Manage and Improve Customer portfolio