CURRICULUM VITAE

P E RSON AL DE T AI L S CONT ACT DET AI LS

ID Number 8002165123082 Cell phone Number 083 260 8287

Nationality South African Home Number 032 9431052

Gender Male Email address dion.nd@gmail.co.za

Languages English Postal Address P.O.Box 620

Tongaat

4399

Criminal Record None

Dion Naidoo

IT administrator P E RSON AL SUMM ARY

A successful I.T Administrator with extensive analytical and software experience of investigating and diagnosing

network problem and also knowledge of I.T operating systems, with good all- round technical skills and the

ability to develop and maintain close working relationships with other support and development teams. Having

the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through

a positive, well organized and structured work ethic.

Looking for a career advancement opportunity with a company that will challenge my problem solving skills

and allow me to develop my knowledge & potential.

WORK EXPERIENCE

Roberts & Chaplin Accounting Services & Chartered Accountants

IT ADMINISTRATOR (Present)

Work as part of a proactive support staff responsible for delivering a high quality, customer -focused professional

service. Providing the very highest level of technical support and customer service to internal staff. Responsible

for the technical and administration aspects of the companies SQL Database infrastructure. Also the first point of

call for providing technical support as well as specialist technical input. Was Very effectively involved with the

major move of the second office in Ballito (10 Garlika Road, unit 7 Warn House) Valued over R300 000.00.

Infrastructure and layout Included.

Setting up Network.

Setup Server.

Setup Network for VOIP (Wireless).

Setup End User PC’s.

Firewall before the network (ISHIELD)

Duties:

Maintenance & management of the Critical Windows based Server Environment.

Maintaining up to date Antivirus levels on all machines.

Configuration of Android Phones & laptops.

Managing and monitoring of backups in multiple locations.

Providing maintenance support.

Follow documented processes i.e. implementing change control procedures. Liaising & meeting with external

suppliers of IT services.

Producing reports for Company Partners.

Troubleshooting technical problems and implementing solutions. Purchasing of IT Equipment and software in

line within agreed budgets.

Supporting a multi-site IT infrastructure [Ballito & Umhlali]

Responsible for the fast and accurate troubleshooting of reported faults.

Providing technical helpdesk support for a wide range of applications.

Installing and maintaining databases SQL.

Administration of the database including performance monitoring and tuning.

Updating IIS Server, Office Administrations Software (SQL) GREATSOFT

Support to current programs e.g. Greatsoft Accounts Management Software, VIP Payroll System,

Pastel Softline Accounting and Solution 6 Accounting Software.

KEY SKILLS AND COMPETENCIES

Highly organized and disciplined with a passion for Information Technology. A positive, high energy team player.

Having a passion for providing excellent customer service. Customer focused and keen on exceeding

expectations. Experience in setting up and maintaining hardware and software systems.

ACADEMIC QUALIFICATIONS

Learning Institution: Careers IT

Qualifications: A+ Support Technician

Year of Graduation: 2008

Learning Institution: Commerce and Computer College of South Africa

Qualifications: A+ & N+ Support

Year of Graduation: 2010-2011

Learning Institution: Commerce and Computer College of South Africa

Qualifications: MCSE

Year of Graduation: 2011-2014

Learning Institution: Commerce and Computer College of South Africa

Qualifications: MCSE – Upgrade 2012

Year of Graduation: 2014-2016